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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
A community where patriotism and Delaware lifestyle meet, the Delaware Veterans Home encourages its veterans to find a new meaning of a quiet and peaceful way of life. Camaraderie is located in the atmosphere of the community and is found in how management and staff honor the retirement home. Seniors are ensured to maintain an active and enjoyable lifestyle in a restful new home.
In a nursing care home for veterans, residents are given fully-furnished bedrooms to enjoy leisure and spiritual activities, specialized programs, and healthy, delicious meals available. Its skilled nursing services include rehabilitative therapies– speech, occupational, and physical. A pathologist is available on-site.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 3rd out of 38 homes in Delaware. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 2h 15m per day | ▲ 118% State avg: 1h 2m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 48m per day | ▼ 21% State avg: 1h 1m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 11m per day | ▲ 29% State avg: 2h 28m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 29m per day | ▲ 36% State avg: 4h 2m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 89% State avg: 9m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 30m per day | ▲ 109% State avg: 43m per day · National avg: 28m per day |
Lower than the Delaware average: 80.7%Delaware Veterans Home is administrated by Sandy Amaker.
Key information about the people who lead and staff this community.
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 47 | 64 | This facility has 27% fewer total deficiencies than a typical Delaware nursing home (47 vs. DE avg 64).↓ 27% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 7.8 | 10.7 | This facility has 27% fewer deficiencies per year than a typical Delaware nursing home (7.8 vs. DE avg 10.7).↓ 27% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 1, 2025, found no deficiencies during a complaint investigation survey. Earlier inspections showed a mixed record, with prior reports citing deficiencies related mainly to resident care, medication administration, and safety, as well as staff training and infection control. A notable substantiated complaint in April 2024 involved abuse by nursing staff, resulting in termination of an employee, and other reports confirmed issues with emergency preparedness and documentation. Complaint investigations were mostly unsubstantiated except for a few substantiated cases involving abuse, fall reporting, and training deficiencies. The facility’s recent inspections indicate improvement, with the last two surveys showing no deficiencies after a period of multiple citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsDelaware average 4.4
Last Health inspection on Mar 2025
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 28 citations resulted from standard inspections; 5 of 28 resulted from complaint investigations; and 1 of 28 came from combined inspections (standard and complaint).
100% better than Delaware averageDelaware average: 0.9
17% better than Delaware averageDelaware average: 1.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
43% better than Delaware average
29% better than Delaware average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.3 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.9 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
27,366 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 25 | 40 | 65 | 23,531 | 92 | 100% | 10.9 |
| Registered Nurse | 7 | 21 | 28 | 9,738 | 92 | 100% | 11 |
| Clinical Nurse Specialist | 13 | 1 | 14 | 4,899 | 90 | 98% | 8.5 |
| Licensed Practical Nurse | 4 | 10 | 14 | 4,610 | 92 | 100% | 11.3 |
| Other Dietary Services Staff | 8 | 0 | 8 | 3,274 | 92 | 100% | 7.5 |
| Dental Services Staff | 2 | 0 | 2 | 832 | 61 | 66% | 7.4 |
| Speech Language Pathologist | 0 | 2 | 2 | 720 | 67 | 73% | 6.5 |
| Nurse Aide in Training | 3 | 0 | 3 | 603 | 55 | 60% | 9.1 |
| Administrator | 1 | 0 | 1 | 420 | 56 | 61% | 7.5 |
| Nurse Practitioner | 2 | 0 | 2 | 398 | 53 | 58% | 7.5 |
| Physical Therapy Aide | 0 | 1 | 1 | 374 | 50 | 54% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 370 | 50 | 54% | 7.4 |
| Physical Therapy Assistant | 0 | 3 | 3 | 328 | 63 | 68% | 4.9 |
| Qualified Social Worker | 0 | 4 | 4 | 238 | 41 | 45% | 5.4 |
| Dietitian | 1 | 0 | 1 | 68 | 9 | 10% | 7.5 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 58 | 24 | 26% | 2.4 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
68% lower than Delaware averageDelaware average: $98K
46% fewer fines than Delaware averageDelaware average: 1.9
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Mar 6, 2025 · $32K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 6, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
9% better than Delaware averageDelaware average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.8
In line with Delaware averageDelaware average: 19.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
17.0%
10% worse than Delaware averageDelaware average: 15.4%
Percent of long-stay residents whose ability to move independently worsened
18.6%
6% better than Delaware averageDelaware average: 19.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
8% worse than Delaware averageDelaware average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
74% better than Delaware averageDelaware average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
3.7%
16% better than Delaware averageDelaware average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Delaware averageDelaware average: 2.1%
Percent of long-stay residents who lose too much weight
3.5%
38% better than Delaware averageDelaware average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.4%
93% better than Delaware averageDelaware average: 6.0%
Percent of long-stay residents who received an antipsychotic medication
11.3%
In line with Delaware averageDelaware average: 11.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
In line with Delaware averageDelaware average: 95.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Delaware averageDelaware average: 97.4%
Number of hospitalizations per 1,000 long-stay resident days.
2.02
10% worse than Delaware averageDelaware average: 1.83
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.04
24% better than Delaware averageDelaware average: 1.37
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.2%
6% worse than Delaware averageDelaware average: 82.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
66Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Delaware Veterans Home based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #14 / 35Payroll — State benchmarkedThis home is ranked 14th out of 35 homes in Delaware. Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
3.2 miles from city center
Estimated distance in miles from Milford's city center to Delaware Veterans Home's address, calculated via Google Maps.
— 2.28 miles to nearest hospital (Milford Wellness Village)
Add your location
Delaware Veterans Home is located in Milford, Delaware.
Here are the financial assistance programs available to residents in Delaware.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
| Delaware Veterans Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Milford (Delaware Veterans Boulevard) | 144 | 59.0% | -27% | 6.83 | +44% | +47% | $31.8k | 28 | 7.0 | 1 | 85 | 3 | Carol Erhart | $6.5M | $9.4M | 144.2% | 85051 | ||||
| Milford Center | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Milford | 136 | 64.7% | -20% | 3.81 | - | - | - | -8% | -18% | $162.4k | 76 | 8.4 | 7 | 87 | 34 | Genesis De Holdings LLC | $22.2M | $10.2M | 45.9% | 85010 |
Delaware Veterans Home is in the Delaware Veterans Boulevard neighborhood of Milford.
Brandi Cunningham is the Director of Nursing at Delaware Veterans Home.
Delaware Veterans Home has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to DE state health department records, Delaware Veterans Home's license number is 2029.
According to DE state health department records, Delaware Veterans Home's license expires on October 6, 2026.
Delaware Veterans Home's occupancy is 59%.
Sandy Amaker is the administrator of Delaware Veterans Home.
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