CareOne at The Highlands

My mother attended this Care One facility for about 4 weeks. Upon enetering her room, there was a foul smell of mildew that grew stronger when the bathroom door was opened. The water was leaking through the wall and there were various tiles missing in the shower, exposing a black substance growing near the faucet. The paint is discolored as well (water damage), throughout the room and the molding was dirty. There was even an incident where her room flooded and all of her belongings got wet. Also, she was placed in a broken bed that was supposed to be replaced but never was replaced throughout her stay. Additionally, the receptionist frequently had her small dog at the reception counter, even occassionally on the counter. The dog was not wearing any signage indicating he was a service or therapy dog. Also, my mother was placed on a low sodium diet but was never given a menu of options, however she was fed pizza and hotdogs throughout her stay. The facility is grossly understaffed. My mother was undressed and left naked for over a half an hour. When complaints were made, the attitude of the staff, towards us, got worse, so my mother did not want us to complain any further. What do you like most about living here? Answer: 20% of the staff Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 2 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: How was the units offered in this community? Answer: Terrible. Smelled like mildew due to water leakage and damage Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Are there any hidden fees or unexpected charges? Answer: Would you recommend this community to others looking for senior living options? Answer: No Is there anything you wish you knew before moving in? Answer: