Smaller home · May offer a more intimate, personalized care environment.
Arbor Hills Memory Care Community
Set in Plano, Texas, Arbor Hills is a one-of-a-kind senior living community that offers a vibrant environment for memory care. The purpose-built community ensures residents dealing with memory loss are taken care of in their comfortable and safe accommodations with a team of trained personnel and licensed nurses available 24 hours a day. Residents are guaranteed to receive the care and support that matches their needs with senior living advisors available to advocate for them.
Fostering living with purpose, the community conducts an array of interesting and engaging activities designed to improve all aspects of well-being. From arts & crafts classes to spiritual services and unique fitness regime, there’s something to pique everyone’s attention. Residents also enjoy access to a broad range of amenities, including a cozy club room, salon & spa, verandas, lush garden terraces and shadow boxes. With exquisite dining experience, featuring delicious meals catered to dietary needs and tastes, residents have nothing to worry about and can focus on improving themselves.
Community insights.
About this community
Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills LLC, and administered by Carmen Franks.
Staffing
Key information about the people who lead and staff this community.
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by Texas regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
- September 30, 2024 Administrative Penalty
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total citations (88% above)
• Health citations (650% above) 1 At Avg Metrics at Texas average:
• Inspections with citations (at TX avg) 0 Better No metrics in this bucket.
Citations
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
| 15 | 8 | This facility has 88% more total citations than a typical Texas assisted living residence (15 vs. TX avg 8).↑ 88% worse |
|
Health citations
| 15 | 2 | This facility has 650% more health citations than a typical Texas assisted living residence (15 vs. TX avg 2).↑ 650% worse |
Inspections
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Inspections with citations
| 1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg |
What does this home offer?
No pets allowed
Housing Options: Suite
Building Type: Single-story
Beauty Services
Housekeeping Services
Social and Recreational Activities
Places of interest near Arbor Hills Memory Care Community
3.2 miles from city center
Estimated distance in miles from Plano's city center to Arbor Hills Memory Care Community's address, calculated via Google Maps.
Calculate Travel Distance to Arbor Hills Memory Care Community
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Compare Assisted Living around Plano
Info below is compiled from the TX Health & Human Services Commission (HHSC), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
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City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Number of years the company has been in operation.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
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Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
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Citations tied to health-related standards (as categorized by the state). Subset of overall citation activity.
|
Citations tied to life safety or environmental standards (as categorized by the state). Often distinct from health-line citations.
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Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| HarborChase of Plano | AL MC | Plano | 148
Facility
148
TX AVG
78
Rank
#64 / 980 | Yes |
57
Facility
57
TX AVG
42
Rank
#354 / 1,345 | 9
Facility
9
TX AVG
21
Rank
#432 / 587 | - | Vop Hc Plano, LLC | 12
Facility
12
TX AVG
6
Rank
#680 / 839 | - | 1 | 12 | - |
| Brookdale Collin Oaks | AL MC | Plano | 116
Facility
116
TX AVG
78
Rank
#258 / 980 | Yes |
58
Facility
58
TX AVG
42
Rank
#325 / 1,345 | 11
Facility
11
TX AVG
21
Rank
#379 / 587 | - | Brookdale Senior Living Inc | 9
Facility
9
TX AVG
6
Rank
#602 / 839 | - | 5 | 4 | Studio / Suite |
| The Legacy at Willow Bend | AL HC HOS IL MC NH SNF | Plano | 72
Facility
72
TX AVG
78
Rank
#486 / 980 | Yes |
45
Facility
45
TX AVG
42
Rank
#627 / 1,345 | 18
Facility
18
TX AVG
21
Rank
#248 / 587 | A+ | The Legacy Willow Bend, Inc | 1
Facility
1
TX AVG
6
Rank
#87 / 839 | - | 1 | - | Private Rooms |
| Juniper Village at Spring Creek | AL MC RC | Plano | 72
Facility
72
TX AVG
78
Rank
#486 / 980 | No |
73
Facility
73
TX AVG
42
Rank
#95 / 1,345 | - | - | Plano 3 Spring Creek Scal LLC | 1
Facility
1
TX AVG
6
Rank
#87 / 839 | 1.0 | - | - | - |
| Arbor Hills Memory Care Community | AL MC | Plano | 69
Facility
69
TX AVG
78
Rank
#523 / 980 | No |
16
Facility
16
TX AVG
42
Rank
#1,153 / 1,345 | 13
Facility
13
TX AVG
21
Rank
#330 / 587 | - | Plano Arbor Hills LLC | 15
Facility
15
TX AVG
6
Rank
#731 / 839 | - | 15 | - | Suite |
Financial Assistance for
Assisted Living in Texas
Arbor Hills Memory Care Community is located in Plano, Texas.
Here are the financial assistance programs available to residents in Texas.
Frequently Asked Questions about Arbor Hills Memory Care Community
Who is the owner of Arbor Hills Memory Care Community?
Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills LLC, and administered by Carmen Franks.
Is Arbor Hills Memory Care Community in a walkable area?
Arbor Hills Memory Care Community has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Arbor Hills Memory Care Community?
According to TX state health department records, Arbor Hills Memory Care Community's license number is 148812.
When does Arbor Hills Memory Care Community's license expire?
According to TX state health department records, Arbor Hills Memory Care Community's license expires on July 22, 2028.
How long has Arbor Hills Memory Care Community been in business?
Arbor Hills Memory Care Community has been operating for approximately 13 years, based on available licensing and registration records.
Are pets allowed at Arbor Hills Memory Care Community?
No, Arbor Hills Memory Care Community has a no-pet policy.
Who is the administrator of Arbor Hills Memory Care Community?
Carmen Franks is the administrator of Arbor Hills Memory Care Community.
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