Arbor Hills Memory Care Community
Assisted Living & Memory Care · Plano, TX

Arbor Hills Memory Care Community

Assisted Living & Memory Care · Plano, TX

Overview of Arbor Hills Memory Care Community

Set in Plano, Texas, Arbor Hills is a one-of-a-kind senior living community that offers a vibrant environment for memory care. The purpose-built community ensures residents dealing with memory loss are taken care of in their comfortable and safe accommodations with a team of trained personnel and licensed nurses available 24 hours a day. Residents are guaranteed to receive the care and support that matches their needs with senior living advisors available to advocate for them.

Fostering living with purpose, the community conducts an array of interesting and engaging activities designed to improve all aspects of well-being. From arts & crafts classes to spiritual services and unique fitness regime, there’s something to pique everyone’s attention. Residents also enjoy access to a broad range of amenities, including a cozy club room, salon & spa, verandas, lush garden terraces and shadow boxes. With exquisite dining experience, featuring delicious meals catered to dietary needs and tastes, residents have nothing to worry about and can focus on improving themselves.

By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 69 Rank #523 / 980Bed count — State benchmarkedThis home is ranked 523rd out of 980 homes we track in Texas for bed count. Shows this facility's certified or reported bed count compared to other Texas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Texas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A community with a solid operating history and experience delivering ongoing care. Rank #330 / 587Years in operation — State benchmarkedThis home is ranked 330th out of 587 homes we track in Texas for years in operation. Shows how long this facility has been in operation compared to other Texas facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Texas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
13 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #1153 / 1345Walk Score — State benchmarkedThis home is ranked 1153rd out of 1,345 homes we track in Texas for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Texas facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Texas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
16 / 100

About this community

License Details

Facility TypeType B
ExpirationJuly 22, 2028
CountyCollin
License Number148812
Year Opened7/22/2013

Ownership & Operating Entity

Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills LLC, and administered by Carmen Franks.

OwnerPlano Arbor Hills LLC
Ownership TypeLimited Liability Company (LLC)

Type Of Units

Alzheimer's Units
69 units
Total beds
69 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Memory & Specialized Care

1 service
Alzheimer's Certification

Contact Arbor Hills Memory Care Community

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

Enforcement Actions Info Enforcement actions are formal penalties or interventions imposed by Texas regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.

1 enforcement action
  • September 30, 2024 Administrative Penalty

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. TX average 2 Worse Metrics worse than Texas average:
• Total citations (88% above)
• Health citations (650% above)
1 At Avg Metrics at Texas average:
• Inspections with citations (at TX avg)
0 Better No metrics in this bucket.

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityTX Averagevs. TX Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 158 This facility has 88% more total citations than a typical Texas assisted living residence (15 vs. TX avg 8).↑ 88% worse
Health citations Info Citations related to resident care, clinical practices, and day-to-day operations. 152 This facility has 650% more health citations than a typical Texas assisted living residence (15 vs. TX avg 2).↑ 650% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityTX Averagevs. TX Avg
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 11 This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Suite

Building type icon
Building type icon

Building Type: Single-story

Beauty services icon
Beauty services icon

Beauty Services

Housekeeping icon
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Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Places of interest near Arbor Hills Memory Care Community

Address 3.2 miles from city center Info Estimated distance in miles from Plano's city center to Arbor Hills Memory Care Community's address, calculated via Google Maps.

Calculate Travel Distance to Arbor Hills Memory Care Community

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Address

Compare Assisted Living around Plano

Info below is compiled from the TX Health & Human Services Commission (HHSC), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Citations tied to health-related standards (as categorized by the state). Subset of overall citation activity.
Citations tied to life safety or environmental standards (as categorized by the state). Often distinct from health-line citations.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
HarborChase of Plano
AL
MC
Plano
148
Facility 148
TX AVG 78
Rank #64 / 980
Yes
57
Facility 57
TX AVG 42
Rank #354 / 1,345
9
Facility 9
TX AVG 21
Rank #432 / 587
-Vop Hc Plano, LLC
12
Facility 12
TX AVG 6
Rank #680 / 839
-112-
Brookdale Collin Oaks
AL
MC
Plano
116
Facility 116
TX AVG 78
Rank #258 / 980
Yes
58
Facility 58
TX AVG 42
Rank #325 / 1,345
11
Facility 11
TX AVG 21
Rank #379 / 587
-Brookdale Senior Living Inc
9
Facility 9
TX AVG 6
Rank #602 / 839
-54Studio / Suite
The Legacy at Willow Bend
AL
HC
HOS
IL
MC
NH
SNF
Plano
72
Facility 72
TX AVG 78
Rank #486 / 980
Yes
45
Facility 45
TX AVG 42
Rank #627 / 1,345
18
Facility 18
TX AVG 21
Rank #248 / 587
A+The Legacy Willow Bend, Inc
1
Facility 1
TX AVG 6
Rank #87 / 839
-1-Private Rooms
Juniper Village at Spring Creek
AL
MC
RC
Plano
72
Facility 72
TX AVG 78
Rank #486 / 980
No
73
Facility 73
TX AVG 42
Rank #95 / 1,345
--Plano 3 Spring Creek Scal LLC
1
Facility 1
TX AVG 6
Rank #87 / 839
1.0---
Arbor Hills Memory Care Community
AL
MC
Plano
69
Facility 69
TX AVG 78
Rank #523 / 980
No
16
Facility 16
TX AVG 42
Rank #1,153 / 1,345
13
Facility 13
TX AVG 21
Rank #330 / 587
-Plano Arbor Hills LLC
15
Facility 15
TX AVG 6
Rank #731 / 839
-15-Suite

Financial Assistance for
Assisted Living in Texas

Arbor Hills Memory Care Community is located in Plano, Texas.
Here are the financial assistance programs available to residents in Texas.

Get Financial aid guidance

Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled
General Texas resident, Medicaid-eligible, care need (not always nursing home level).
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
TX

Large state; rural access challenges.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home aides

Texas Community Care Services

TX CCS

Age 60+
General Texas resident, at risk of decline.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
TX

Limited funding; high demand in urban areas.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+
General TX resident; no income/asset limits.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
TX

28 AAAs; includes Meals on Wheels in some areas.

Benefits
Meals (~$5-$7/meal) Transportation Homemaker services (~4 hours/week) Respite (~5 days/year) Legal aid

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled
General TX resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
TX

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed.
TX

High rural demand; includes grandparent caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General TX resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
TX

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+
General TX resident, homeowner (homestead).
Income Limits (2025) None; tax-based eligibility.
Asset Limits Not assessed.
TX

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Benefits
Tax exemption or freeze (~$500-$1,000/year savings)

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+
General TX resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
TX

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

Benefits
Vouchers (~$50/season) for produce at farmers’ markets

Frequently Asked Questions about Arbor Hills Memory Care Community

Who is the owner of Arbor Hills Memory Care Community?

Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills LLC, and administered by Carmen Franks.

Is Arbor Hills Memory Care Community in a walkable area?

Arbor Hills Memory Care Community has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Arbor Hills Memory Care Community?

According to TX state health department records, Arbor Hills Memory Care Community's license number is 148812.

When does Arbor Hills Memory Care Community's license expire?

According to TX state health department records, Arbor Hills Memory Care Community's license expires on July 22, 2028.

How long has Arbor Hills Memory Care Community been in business?

Arbor Hills Memory Care Community has been operating for approximately 13 years, based on available licensing and registration records.

Are pets allowed at Arbor Hills Memory Care Community?

No, Arbor Hills Memory Care Community has a no-pet policy.

Who is the administrator of Arbor Hills Memory Care Community?

Carmen Franks is the administrator of Arbor Hills Memory Care Community.

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