Arbor Hills Memory Care Community
Assisted Living & Memory Care · Plano, TX
Arbor Hills Memory Care Community
Assisted Living & Memory Care · Plano, TX
Set in Plano, Texas, Arbor Hills is a one-of-a-kind senior living community that offers a vibrant environment for memory care. The purpose-built community ensures residents dealing with memory loss are taken care of in their comfortable and safe accommodations with a team of trained personnel and licensed nurses available 24 hours a day. Residents are guaranteed to receive the care and support that matches their needs with senior living advisors available to advocate for them.
Fostering living with purpose, the community conducts an array of interesting and engaging activities designed to improve all aspects of well-being. From arts & crafts classes to spiritual services and unique fitness regime, there’s something to pique everyone’s attention. Residents also enjoy access to a broad range of amenities, including a cozy club room, salon & spa, verandas, lush garden terraces and shadow boxes. With exquisite dining experience, featuring delicious meals catered to dietary needs and tastes, residents have nothing to worry about and can focus on improving themselves.
69-bed community Rank #526 / 972Bed count — State benchmarkedThis home is ranked 526th out of 972 homes in Texas for bed count. Shows this facility's certified or reported bed count compared to other Texas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
13 years in operation Rank #352 / 585Years in operation — State benchmarkedThis home is ranked 352nd out of 585 homes in Texas for years in operation. Shows how long this facility has been in operation compared to other Texas facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 16 / 100 Rank #1151 / 1389Walk Score — State benchmarkedThis home is ranked 1151st out of 1389 homes in Texas for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Texas facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Texas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeType B
ExpirationJuly 22, 2028
CountyCollin
License Number148812
Year Opened7/22/2013
Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills LLC, and administered by Carmen Franks.
OwnerPlano Arbor Hills LLC
Ownership TypeLimited Liability Company (LLC)
Alzheimer's Units
69 units
Total beds
69 units
Staffing
Key information about the people who lead and staff this community.
Administrator Emailarborhillsed@koelschsenior.com
Alzheimer's Certification
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Since 2024 · 2 years of data
1 enforcement action
3 citations
1 inspection
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by Texas regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
Since 2024
1
enforcement action
- September 30, 2024 Administrative Penalty
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. Texas state average
Overall vs. TX average
1 Worse
Metrics worse than Texas average:
• Health citations (50% above) 1 At Avg Metrics at Texas average:
• Inspections with citations (at TX avg) 1 Better Metrics better than Texas average:
• Total citations (50% below)
• Health citations (50% above) 1 At Avg Metrics at Texas average:
• Inspections with citations (at TX avg) 1 Better Metrics better than Texas average:
• Total citations (50% below)
Citations
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 6 | This facility has 50% fewer total citations than a typical Texas assisted living residence (3 vs. TX avg 6).↓ 50% better |
|
Health citations
Citations related to resident care, clinical practices, and day-to-day operations.
| 3 | 2 | This facility has 50% more health citations than a typical Texas assisted living residence (3 vs. TX avg 2).↑ 50% worse |
Inspections
| This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- September 30, 2024 inspection cited four deficiencies, including failure to protect residents from abuse, neglect, and exploitation.
- Deficiencies included unsecured medication storage, unacceptable food sourcing or handling, and incomplete employee tuberculosis screening.
- No complaints were substantiated, but enforcement action was taken for resident protection failures in 2024.
What does this home offer?
No pets allowed
Housing Options: Suite
Building Type: Single-story
Beauty Services
Housekeeping Services
Social and Recreational Activities
Places of interest near Arbor Hills Memory Care Community
3.2 miles from city center
Estimated distance in miles from Plano's city center to Arbor Hills Memory Care Community's address, calculated via Google Maps.
Calculate Travel Distance to Arbor Hills Memory Care Community
Add your location
Compare Assisted Living around Plano
Info below is compiled from the TX Health & Human Services Commission (HHSC), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Sunrise of Plano | AL IL MC | Plano | 123
Facility
123
TX AVG
79
Rank
#184 / 972 | Yes |
66
Facility
66
TX AVG
41
Rank
#185 / 1389 | - | - | Hcri Sun III Tenant LP | 13
Facility
13
TX AVG
6
Rank
#743 / 823 | - | 13 | Studio / 1 Bed / 2 Bed |
| Brookdale Collin Oaks | AL MC | Plano | 116
Facility
116
TX AVG
79
Rank
#268 / 972 | Yes |
58
Facility
58
TX AVG
41
Rank
#326 / 1389 | 11
Facility
11
TX AVG
21
Rank
#375 / 585 | - | Brookdale Senior Living Inc | 4
Facility
4
TX AVG
6
Rank
#399 / 823 | - | 4 | Studio / Suite |
| Juniper Village at Spring Creek | AL MC RC | Plano (Old Orchard Drive) | 72
Facility
72
TX AVG
79
Rank
#494 / 972 | No |
73
Facility
73
TX AVG
41
Rank
#95 / 1389 | - | - | Plano 3 Spring Creek Scal LLC | 0
Facility
0
TX AVG
6
Rank
#1 / 823 | - | - | - |
| Arbor Hills Memory Care Community | AL MC | Plano (West Plano Parkway) | 69
Facility
69
TX AVG
79
Rank
#526 / 972 | No |
16
Facility
16
TX AVG
41
Rank
#1151 / 1389 | 13
Facility
13
TX AVG
21
Rank
#352 / 585 | - | Plano Arbor Hills LLC | 3
Facility
3
TX AVG
6
Rank
#319 / 823 | 3 | - | Suite |
| The Legacy at Willow Bend | AL HC HOS IL MC NH SNF | Plano | 60
Facility
60
TX AVG
79
Rank
#568 / 972 | Yes |
45
Facility
45
TX AVG
41
Rank
#626 / 1389 | 18
Facility
18
TX AVG
21
Rank
#257 / 585 | A+ | The Legacy Willow Bend, Inc | 4
Facility
4
TX AVG
6
Rank
#246 / 823 | 2 | 2 | Private Rooms |
Financial Assistance for
Assisted Living in Texas
Arbor Hills Memory Care Community is located in Plano, Texas.
Here are the financial assistance programs available to residents in Texas.
Frequently Asked Questions about Arbor Hills Memory Care Community
What neighborhood is Arbor Hills Memory Care Community in?
Arbor Hills Memory Care Community is in the West Plano Parkway neighborhood of Plano.
Who is the owner of Arbor Hills Memory Care Community?
Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills LLC, and administered by Carmen Franks.
Is Arbor Hills Memory Care Community in a walkable area?
Arbor Hills Memory Care Community has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Arbor Hills Memory Care Community?
According to TX state health department records, Arbor Hills Memory Care Community's license number is 148812.
When does Arbor Hills Memory Care Community's license expire?
According to TX state health department records, Arbor Hills Memory Care Community's license expires on July 22, 2028.
How long has Arbor Hills Memory Care Community been in business?
Arbor Hills Memory Care Community has been operating for approximately 13 years, based on available licensing and registration records.
Are pets allowed at Arbor Hills Memory Care Community?
No, Arbor Hills Memory Care Community has a no-pet policy.
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