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3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Healthcare Resort of Plano is a licensed skilled nursing and rehabilitation community in Plano, Texas, serving older adults who require short-term recovery support, long-term nursing care, and rehabilitation services. Operated by Oak Point Healthcare, Inc. in Collin County, the 70-bed community combines clinical care with a hospitality-focused atmosphere designed to feel more comfortable and residential than a traditional institutional environment. The community also accepts both Medicare and Medicaid and maintains 24-hour staffing across all levels of care.
One of the community’s strongest differentiators is its staffing performance, starting with registered nurse coverage that averages 43 minutes per resident each day, significantly above the Texas average of 26 minutes. LPN and LVN staffing levels are also notably higher than statewide benchmarks, while physical therapy coverage substantially exceeds state averages. Weekend nursing support remains strong as well, with above-average RN and overall nursing hours available during weekends. However, certified nursing assistant coverage is slightly below the Texas average.
The community has recorded a total of six violations, including five Life Safety Code citations, primarily involving fire safety systems such as sprinklers, smoke detection equipment, and portable fire extinguishers under NFPA 101 standards. These issues had originally been identified during an earlier inspection cycle and were corrected within the required compliance period. Additionally, no enforcement actions have been recorded against the community.
Care services include skilled nursing, rehabilitation, respite care, and specialized support for residents living with Alzheimer’s disease or related dementias. Rehabilitation programming is a major emphasis, supported by extensive therapy staffing and clinical oversight. The community also features a resort-style setting with amenities such as a movie theater, wellness gyms, landscaped outdoor courtyards with a fire pit, a multimedia library with computer access, restaurant-style and outdoor dining options, and private dining spaces for family gatherings and events.
The Healthcare Resort of Plano is an excellent match for older adults recovering from surgery, illness, or hospitalization, especially with its strong therapy presence and elevated nursing coverage. Families seeking long-term skilled nursing in a setting that emphasizes both clinical quality and resident comfort are also likely to find the community’s care model appealing.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
47m per day | ▲ 80% State avg: 26m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
1h 18m per day | ▲ 36% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
|
1h 50m per day | ▼ 9% State avg: 2h 1m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 30m per day | ▲ 17% State avg: 2h 59m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
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21m per day | ▲ 417% State avg: 4m per day · National avg: 4m per day |
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Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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42m per day | ▲ 108% State avg: 20m per day · National avg: 28m per day |
Higher than the Texas average: 63.5%
The Healthcare Resort of Plano is legally operated by Oak Point Healthcare, Inc..
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
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This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
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Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
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3 | 6 | This facility has 50% fewer total citations than a typical Texas nursing home (3 vs. TX avg 6).↓ 50% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
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3 | 2 | This facility has 50% more health citations than a typical Texas nursing home (3 vs. TX avg 2).↑ 50% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
|
3 | 6 | This facility has 50% fewer life safety citations than a typical Texas nursing home (3 vs. TX avg 6).↓ 50% better |
|
Citations per year
Average citations per year since 2024.
|
1.5 | 3 | This facility has 50% fewer citations per year than a typical Texas nursing home (1.5 vs. TX avg 3).↓ 50% better |
Inspections
|
This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
|
1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
29.7%
15% worse than Texas average
Texas average: 25.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.2%
48% better than Texas average
Texas average: 12.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.6%
27% better than Texas average
Texas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
61.8%
15% better than Texas average
Texas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
53.5%
6% better than Texas average
Texas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
38% of new residents, usually for short-term rehab.
61% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Based on the 2023 CMS SNF Cost Report.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (61% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.4 miles from city center
Estimated distance in miles from Plano's city center to The Healthcare Resort of Plano's address, calculated via Google Maps.
Add your location
The Healthcare Resort of Plano is located in PLANO, Texas.
Here are the financial assistance programs available to residents in Texas.
The information below is reported by the Texas Health and Human Services Commission.
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| The Legacy at Willow Bend |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
Plano |
60
Facility
60
TX AVG
80
Rank
#583 / 988
|
96.5%
Facility
96.5%
TX AVG
63.5%
Rank
#6 / 297
| +52% |
5.73
Facility
5.73
TX AVG
3.63
Rank
#9 / 289
| +54% | +58% |
$0
Facility
$0
TX AVG
$81.8k
Rank
#1 / 294
|
17
Facility
17
TX AVG
25.9
Rank
#89 / 292
|
5.7
Facility
5.7
TX AVG
3.7
Rank
#277 / 292
| - | 56 | A+ |
45
Facility
45
TX AVG
41
Rank
#628 / 1391
| The Legacy Willow Bend, Inc. |
$29.7M
Facility
$29.7M
TX AVG
$8.4M
Rank
#15 / 297
|
$13.7M
Facility
$13.7M
TX AVG
$3.5M
Rank
#12 / 297
|
46%
Facility
46%
TX AVG
47%
Rank
#155 / 297
| 676189 | ||||
| Life Care Center of Plano |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Plano |
120
Facility
120
TX AVG
80
Rank
#210 / 988
|
57.2%
Facility
57.2%
TX AVG
63.5%
Rank
#208 / 297
| -10% |
3.66
Facility
3.66
TX AVG
3.63
Rank
#105 / 289
| -35% | +1% |
$8.3k
Facility
$8.3k
TX AVG
$81.8k
Rank
#104 / 294
|
19
Facility
19
TX AVG
25.9
Rank
#123 / 292
|
3.8
Facility
3.8
TX AVG
3.7
Rank
#196 / 292
| 1 | 62 | A+ |
83
Facility
83
TX AVG
41
Rank
#23 / 1391
| - |
$11.2M
Facility
$11.2M
TX AVG
$8.4M
Rank
#143 / 297
|
$6.1M
Facility
$6.1M
TX AVG
$3.5M
Rank
#95 / 297
|
54.3%
Facility
54.3%
TX AVG
47%
Rank
#69 / 297
| 455864 | ||||
| The Park in Plano |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Plano |
120
Facility
120
TX AVG
80
Rank
#210 / 988
|
58.1%
Facility
58.1%
TX AVG
63.5%
Rank
#205 / 297
| -8% |
3.35
Facility
3.35
TX AVG
3.63
Rank
#167 / 289
| +5% | -8% |
$0
Facility
$0
TX AVG
$81.8k
Rank
#1 / 294
|
35
Facility
35
TX AVG
25.9
Rank
#234 / 292
|
3.5
Facility
3.5
TX AVG
3.7
Rank
#173 / 292
| - | 77 | C- |
79
Facility
79
TX AVG
41
Rank
#38 / 1391
| - |
$7.5M
Facility
$7.5M
TX AVG
$8.4M
Rank
#240 / 297
|
$4.3M
Facility
$4.3M
TX AVG
$3.5M
Rank
#196 / 297
|
57.9%
Facility
57.9%
TX AVG
47%
Rank
#44 / 297
| 675113 | ||||
| The Collinwood Care Center |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
PC
Palliative Care |
Plano |
120
Facility
120
TX AVG
80
Rank
#210 / 988
|
52.5%
Facility
52.5%
TX AVG
63.5%
Rank
#234 / 297
| -17% |
3.83
Facility
3.83
TX AVG
3.63
Rank
#88 / 289
| -22% | +6% |
$78.6k
Facility
$78.6k
TX AVG
$81.8k
Rank
#226 / 294
|
22
Facility
22
TX AVG
25.9
Rank
#158 / 292
|
3.7
Facility
3.7
TX AVG
3.7
Rank
#190 / 292
| 3 | 60 | A+ |
55
Facility
55
TX AVG
41
Rank
#387 / 1391
| Dsj Healthcare Inc |
$3.2M
Facility
$3.2M
TX AVG
$8.4M
Rank
#294 / 297
|
$2.2M
Facility
$2.2M
TX AVG
$3.5M
Rank
#284 / 297
|
67.6%
Facility
67.6%
TX AVG
47%
Rank
#19 / 297
| 675453 |
The legal owner and operator of The Healthcare Resort of Plano is Oak Point Healthcare, Inc..
The Healthcare Resort of Plano has a walk score of 72. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
The Healthcare Resort of Plano's occupancy is 77%.
The Healthcare Resort of Plano has 70 beds.
The Healthcare Resort of Plano has had 3 recently reported deficiencies.
Yes — there are 11 photos of The Healthcare Resort of Plano in the photo gallery on this page.
The Healthcare Resort of Plano is located at 3325 W PLANO PKWY.
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