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Bolster Heights Residential Care
Exterior view of Bolster Heights Residential Care Facility Exterior of Bolster Heights Residential Care facility Exterior view of Bolster Heights Residential Care facility Exterior view of the main entrance of the facility Exterior view of Bolster Heights Residential Care

Bolster Heights Residential Care

26 Bolster St, Auburn, ME 04210 View map Calculator: See prices in your area
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Overview of Bolster Heights Residential Care

Bolster Heights boasts an efficient rehabilitative approach to skilled nursing and rehab to enhance their quality of life. They have a team of well-trained care staff who deliver a multidisciplinary approach to nursing when providing tailored care– ensuring service with compassion, kindness, and professionalism.

As a member of the Central Maine Medical Center, Bolster Heights specializes in long-term care, transitional/post-acute care; along with services such as transportation, housekeeping, and laundry– to name a few of the features that residents from both living options get unlimited access to.

Facility Direct Line (207) 784-1364
Facility Direct Line (207) 784-1364
Bed community size
84-bed community Rank #18 / 356Bed count — State benchmarkedThis home is ranked 18th out of 356 homes in Maine for Bed Count. Shows this facility's certified or reported bed count compared to other Maine facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maine that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 48 / 100 Rank #119 / 422Walk Score — State benchmarkedThis home is ranked 119th out of 422 homes in Maine for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Maine facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maine that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
95%
Rank #119 / 240Occupancy rate — State benchmarkedThis home is ranked 119th out of 240 homes in Maine for Occupancy. Shows this facility's occupancy rate versus the Maine average, with its Statewide rank out of 240. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maine that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Maine average: 83.1%
Occupied beds
80 / 84
Average occupied beds in Maine homes 64 beds

License Details

Facility TypeAssisted Housing
StatusActive
ExpirationFebruary 19, 2027
CountyAndroscoggin
License LevelPNMI LEVEL IV RESIDENTIAL CARE FACILITY
License NumberPND109

Ownership & Operating Entity

Bolster Heights Residential Care is administered by Merissa Poland.

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Contact Information

Fax+1 (207) 782-2024

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Laundry
Housekeeping
Onsite Medical Services
24-Hour Personal Care
Activities

Contact Bolster Heights Residential Care

Inspection History

In Maine, the Department of Health and Human Services, Division of Licensing and Certification is responsible for inspecting long-term care facilities to ensure they meet quality of care standards.

Since 2023 · 3 years of data 10 deficiencies 35 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Maine state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Maine state average
Overall vs. ME average 3 Worse Metrics worse than Maine average:
• Total deficiencies (233% above)
• Deficiencies per year (230% above)
• Deficiencies per inspection (50% above) 0 Better No metrics in this bucket.
Latest Inspection September 30, 2025

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityME Averagevs. ME Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 103 This facility has 233% more total deficiencies than a typical Maine assisted living residence (10 vs. ME avg 3).↑ 233% worse
Deficiencies per year Info Average deficiencies per year since 2023. 3.31 This facility has 230% more deficiencies per year than a typical Maine assisted living residence (3.3 vs. ME avg 1).↑ 230% worse
Deficiencies per inspection Info Average deficiencies per inspection. 0.30.2 This facility has 50% more deficiencies per inspection than a typical Maine assisted living residence (0.3 vs. ME avg 0.2).↑ 50% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityME Averagevs. ME Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 3520 This facility has had 75% more total inspections than the Maine average (35 vs. ME avg 20). More inspections can mean more regulatory scrutiny rather than worse care.↑ 75% more
Inspection breakdown
19on-site inspections
16desk reviews

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • August 1, 2025 complaint investigation found a medication error where Resident #1 received Resident #2’s medications, causing hospitalization and multiple serious health issues.
  • September 24, 2024 inspection found the facility in substantial compliance with no deficiencies noted.
  • March 22, 2023 re-inspection cited eight deficiencies including medication management, expired medications, service plan updates, sanitation, and physical plant issues, with plans of correction due April 2023.
Show Inspection Reports

Places of interest near Bolster Heights Residential Care

Address 1.6 miles from city center Info Estimated distance in miles from Auburn's city center to Bolster Heights Residential Care's address, calculated via Google Maps. — 1.63 miles to nearest hospital (Central Maine Medical Center)

Calculate Travel Distance to Bolster Heights Residential Care

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Address

Compare Assisted Living around Auburn

The information below is reported by the Maine Department of Health and Human Services, Division of Licensing and Certification.

Clover Health Care
AL
IL
MC
NH
Auburn (Minot Avenue)
109
Facility 109
ME AVG 20
Rank #9 / 356
Yes
47
Facility 47
ME AVG 31
Rank #122 / 422
Private Rooms0A+-6
6
Facility 6
ME AVG 0.4
Rank #300 / 304
76
Facility 76
ME AVG 3
Rank #233 / 233
12.7
Facility 12.7
ME AVG 0.2
Rank #233 / 233
Bolster Heights Residential Care
AL
Auburn (New Auburn)
84
Facility 84
ME AVG 20
Rank #18 / 356
No
48
Facility 48
ME AVG 31
Rank #119 / 422
- 95.2% -Merissa Poland35
0
Facility 0
ME AVG 0.4
Rank #1 / 304
10
Facility 10
ME AVG 3
Rank #210 / 233
0.3
Facility 0.3
ME AVG 0.2
Rank #145 / 233
Clover Living Center
AL
MC
NH
RC
SNF
Auburn
34
Facility 34
ME AVG 20
Rank #71 / 356
No
54
Facility 54
ME AVG 31
Rank #89 / 422
---Megan A. Stevenson1
0
Facility 0
ME AVG 0.4
Rank #1 / 304
--
The Chapman House
AL
Auburn
30
Facility 30
ME AVG 20
Rank #75 / 356
Yes
82
Facility 82
ME AVG 31
Rank #23 / 422
Private Rooms 83.3% -Bonnie J. Iwans22
0
Facility 0
ME AVG 0.4
Rank #1 / 304
6
Facility 6
ME AVG 3
Rank #189 / 233
0.3
Facility 0.3
ME AVG 0.2
Rank #145 / 233
The Lamp Memory Care Center
AL
MC
Lisbon
28
Facility 28
ME AVG 20
Rank #87 / 356
No
19
Facility 19
ME AVG 31
Rank #232 / 422
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Financial Assistance for
Assisted Living in Maine

Bolster Heights Residential Care is located in Auburn, Maine.
Here are the financial assistance programs available to residents in Maine.

Get Financial aid guidance

Home and Community Benefits for the Elderly

MaineCare HCB Program

Age 65+ or 18+ with disability
General Maine resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
ME

Rural access emphasized.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Meals ($6/meal) Adult day services ($60/day)

Maine Statewide Respite Program

ME Respite Program

Age —
General Caregiver of someone 60+ with dementia, Maine resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
ME

Limited to dementia caregivers; capped funding.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$60/day)

MaineCare Long-Term Care (Nursing Facility Services)

MaineCare Nursing Facility Services

Age 65+
General Maine resident, Medicaid-eligible, requires nursing home-level care.
Income Limits (2025) $943/month (individual); must be less than nursing home cost for full coverage.
Asset Limits $2,000 (individual), $3,000 (couple); spousal allowance up to $155,356.
ME

Home equity limit of $636,000; estate recovery applies post-55.

Benefits
24/7 nursing care Meals Therapy Medications (hours unlimited per medical need)

Consumer-Directed Home-Based Care (CDHBC)

Maine Consumer-Directed Personal Assistance Services

Age 65+
General Maine resident, needs ADL assistance, income/asset limits apply.
Income Limits (2025) ~$2,000/month varies by AAA
Asset Limits Not strict; prioritizes low-income.
ME

Available through five Area Agencies on Aging.

Benefits
Personal care (20-30 hours/week) PERS Adult day care Home modifications

Home Accessibility and Repair Program

Maine State Housing Authority Home Accessibility and Repair

Age 62+
General Maine resident, homeowner, low-income.
Income Limits (2025) ~$34,000/year individual, 80% AMI, varies by county
Asset Limits Not specified; focus on income.
ME

Includes Elderly Hardship Grants for urgent repairs.

Benefits
Wheelchair ramps Grab bars Roof repairs (up to $20,000/project)

Program of All-Inclusive Care for the Elderly (PACE)

Maine PACE (not widely available yet)

Age 55+
General Maine resident, Medicare/Medicaid-eligible, nursing home-level care need, community-safe.
Income Limits (2025) No strict limit; Medicaid portion $2,901/month max.
Asset Limits $2,000 (individual) for Medicaid portion.
ME

Pilot phase; check availability with DHHS.

Benefits
Medical care Personal care Day center Transportation Respite (tailored to need)

Veterans Aid and Attendance (A&A) Benefit

Maine VA Aid and Attendance

Age —
General Wartime veteran/spouse, age 65+ or disabled, needs ADL help, Maine resident.
Income Limits (2025) Net income minus medical expenses < $1,984/month individual with A&A
Asset Limits $155,356 net worth limit
ME

High veteran population in rural areas.

Benefits
Cash benefit ($1,478-$2,471/month, varies by status) for care costs

Medicare Savings Programs (MSP)

Maine Medicare Savings Programs

Age 65+
General Maine resident, Medicare Part A/B enrollee.
Income Limits (2025) $2,014/month (individual, QMB), $2,706/month (SLMB/QI).
Asset Limits $9,090 (individual), $13,630 (couple).
ME

Includes Qualified Medicare Beneficiary (QMB), Specified Low-Income Medicare Beneficiary (SLMB), and Qualified Individual (QI).

Benefits
Covers Medicare premiums (up to $174.70/month Part B) Co-pays Deductibles

Frequently Asked Questions about Bolster Heights Residential Care

What neighborhood is Bolster Heights Residential Care in?

Bolster Heights Residential Care is in the New Auburn neighborhood of Auburn.

Is Bolster Heights Residential Care in a walkable area?

Bolster Heights Residential Care has a walk score of 48. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Bolster Heights Residential Care?

According to ME state health department records, Bolster Heights Residential Care's license number is PND109.

When does Bolster Heights Residential Care's license expire?

According to ME state health department records, Bolster Heights Residential Care's license expires on February 19, 2027.

What is the occupancy rate at Bolster Heights Residential Care?

Bolster Heights Residential Care's occupancy is 95%.

Are pets allowed at Bolster Heights Residential Care?

No, Bolster Heights Residential Care has a no-pet policy.

Who is the administrator of Bolster Heights Residential Care?

Merissa Poland is the administrator of Bolster Heights Residential Care.

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