Brookdale Mandarin
Assisted Living & Independent Living · Jacksonville, FL
Brookdale Mandarin
Assisted Living & Independent Living · Jacksonville, FL
Brookdale Mandarin accepts Medicaid and Veteran Affairs Benefits.
Enticing seniors and guests with its welcoming neighborhood, Brookdale Mandarin is an idyllic senior living community located on Old Street, Augustine Road, Jacksonville, FL, offering assisted living and its exclusive Brookdale HealthPlus. The community offers diverse living areas for seniors’ comfort and safety including studio, one-bedroom, and two-bedroom apartments. Encouraging its residents to enjoy a life free of worries and cherish little moments, Brookdale Mandarin doubles its effort to improve seniors’ quality of life.
The community aims to provide seniors with everything they need and interests them by orchestrating fun and exciting activities. Meals are prepared based on the seniors’ needs and preferences for their satisfaction. Take time to read at the library or talk with friends in the courtyard and garden. Brookdale Mandarin is a great place to live with its fabulous amenities including a therapy pool, a game room, a theater, a general store, an outdoor pool, a beauty and barbershop, a porch, a chapel, an arts and crafts studio, a clinic, and business centers.
170-bed community Rank #92 / 1058Bed count — State benchmarkedThis home is ranked 92nd out of 1058 homes in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 58 / 100 Rank #381 / 1487Walk Score — State benchmarkedThis home is ranked 381st out of 1487 homes in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Facility
IssuanceNovember 30, 2025
ExpirationNovember 29, 2027
CountyDuval
License Number8789
Brookdale Mandarin is legally operated by Summerville At Mandarin LLC, and administered by Katrina Williams.
Profit StatusFor-profit
Private
170 units
Total beds
170 units
Wheelchair Accessible
Emergency SystemsYes
Safety FeaturesEmergency Alert System
Staffing
Key information about the people who lead and staff this community.
English
Spanish
ContactMs. Christi Hall, Executive Director (per BBB, record updated Jul 2026)
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
HousekeepingYes
Pet Friendly
Outdoor Pool
Therapy Pool
Transportation
Library
Concierge Service
Beauty/Barber Shop
Courtyard And Garden
Arts & Crafts Studio
Game Room
Billiards
Theatre
Business Centers/Computers
Guest Suite(S)
Piano
Activitiesgardening club, language classes
Specific ProgramsContinuing Care Retirement Communities, At Home Care
Touring HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT
Independent Living$3,250 per month
Assisted Living$4,100 per month
Food DescriptionResidents enjoy restaurant-style dining with a variety of meal options including crab cakes, sweet-and-sour brisket, and orange-glazed chicken.
Brookdale Mandarin – Menu
Download Menu PDFInspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2013 · 13 years of data
25 citations
34 inspections
9 fines
$9.5K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
4 points below the Florida average for assisted living residences (83/100)
Rank #589 / 876 in Florida Inspection Score — State benchmarked This home is ranked 589th out of 876 homes in Florida for inspection score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 79 out of 100. Letter grade C+. 4 points below the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
9vs 5 avg↑ 80% higher than FL avg
-
$9.5kvs $11.6k↓ 19% lower than FL avg
Data reflects the most recent 13 years (since 2013).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2013 vs. Florida state average
Overall vs. FL average
1 Worse
Metrics worse than Florida average:
• Inspections with citations (25% above) 3 Better Metrics better than Florida average:
• Total citations (24% below)
• Citations per inspection (46% below)
• Inspection citation rate (5% below)
• Inspections with citations (25% above) 3 Better Metrics better than Florida average:
• Total citations (24% below)
• Citations per inspection (46% below)
• Inspection citation rate (5% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 33 | This facility has 24% fewer total citations than a typical Florida assisted living residence (25 vs. FL avg 33).↓ 24% better Rank #391 / 907 Total citations — State benchmarked This home is ranked 391st out of 907 homes in Florida for total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per inspection
Average citations per inspection.
| 0.7 | 1.3 | This facility has 46% fewer citations per inspection than a typical Florida assisted living residence (0.7 vs. FL avg 1.3).↓ 46% better Rank #9 / 907 Citations per inspection — State benchmarked This home is ranked 9th out of 907 homes in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 34 | 26 | This facility has had 31% more total inspections than the Florida average (34 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 31% more |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 20 | 16 | This facility has 25% more inspections with citations than a typical Florida assisted living residence (20 vs. FL avg 16).↑ 25% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 59% | 62% | This facility has 3 percentage points lower inspection citation rate than a typical Florida assisted living residence (59% vs. FL avg 62%).↓ 3% better Rank #497 / 907 Inspection citation rate — State benchmarked This home is ranked 497th out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on August 13, 2025, found no deficiencies during a complaint investigation.
- A single deficiency for resident care rights was cited on November 13, 2023, but no deficiencies appeared in the following 2024 and 2025 inspections.
- Past deficiencies included resident care, staff records, emergency planning, and physical plant issues, showing a history of repeated themes over multiple years.
What does this home offer?
Pets Allowed
Room Sizes: 435 / 525 / 825 sq. ft.
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Type of Rooms Available
1 / 4
1 Bed
1
525 sq. ft
Activities in this home
- Arts and Crafts
- Cooking Classes
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Brookdale Mandarin
10790 Old St Augustine Rd, Jacksonville, FL 32257 — 1.2 miles to nearest hospital (Ascension St. Vincent's Health Center - Mandarin)
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Compare Assisted Living around Jacksonville
Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Brookdale Mandarin | AL IL | Jacksonville (Southwood) | 170
Facility
170
FL AVG
88
Rank
#92 / 1058 | Yes |
58
Facility
58
FL AVG
40
Rank
#381 / 1487 | Summerville At Mandarin LLC | 79
Facility
79
FL AVG
83
Rank
#589 / 876 | 34 | 58.8%
Facility
58.8%
FL AVG
61.5%
Rank
#497 / 907 | 25
Facility
25
FL AVG
33
Rank
#391 / 907 | 0.7
Facility
0.7
FL AVG
1.3
Rank
#9 / 907 | For-Profit | $9,450 | Katrina Williams | Studio / 1 Bed / 2 Bed | A+ |
| Cypress Village | AL IL MC NH RC SNF | Jacksonville (Southside) | 112
Facility
112
FL AVG
88
Rank
#360 / 1058 | Yes |
13
Facility
13
FL AVG
40
Rank
#1204 / 1487 | Ccrc Opco - Cypress Village, LLC | 91
Facility
91
FL AVG
83
Rank
#281 / 876 | 22 | 45.5%
Facility
45.5%
FL AVG
61.5%
Rank
#293 / 907 | 29
Facility
29
FL AVG
33
Rank
#453 / 907 | 1.3
Facility
1.3
FL AVG
1.3
Rank
#545 / 907 | For-Profit | $500 | William Rouse | 1 bed / 2 bed | - |
| Starling at San Jose | AL MC RC | Jacksonville (Craven) | 100
Facility
100
FL AVG
88
Rank
#433 / 1058 | No |
51
Facility
51
FL AVG
40
Rank
#503 / 1487 | Jax Sj Sh Opco LLC | 95
Facility
95
FL AVG
83
Rank
#128 / 876 | 18 | 27.8%
Facility
27.8%
FL AVG
61.5%
Rank
#122 / 907 | 17
Facility
17
FL AVG
33
Rank
#238 / 907 | 0.9
Facility
0.9
FL AVG
1.3
Rank
#55 / 907 | For-Profit | $500 | Shelly Jones | - | C- |
| Seagrass Village of Fleming Island | AL IL MC RC | Fleming Island | 100
Facility
100
FL AVG
88
Rank
#433 / 1058 | Yes |
57
Facility
57
FL AVG
40
Rank
#393 / 1487 | Vop Sg Fleming, LLC | 97
Facility
97
FL AVG
83
Rank
#68 / 876 | 11 | 45.5%
Facility
45.5%
FL AVG
61.5%
Rank
#293 / 907 | 11
Facility
11
FL AVG
33
Rank
#142 / 907 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#158 / 907 | For-Profit | - | Trisha Lupercio | Studio / 1 Bed / 2 Bed | - |
| Westminster Woods on Julington Creek | AL IL MC NH SNF | Fruit Cove (Saint Johns) | 80
Facility
80
FL AVG
88
Rank
#570 / 1058 | Yes |
47
Facility
47
FL AVG
40
Rank
#570 / 1487 | Wesley Manor, Inc | 93
Facility
93
FL AVG
83
Rank
#203 / 876 | 21 | 57.1%
Facility
57.1%
FL AVG
61.5%
Rank
#461 / 907 | 23
Facility
23
FL AVG
33
Rank
#351 / 907 | 1.1
Facility
1.1
FL AVG
1.3
Rank
#320 / 907 | Not-For-Profit | - | David Berlin | - | C- |
Financial Assistance for
Assisted Living in Florida
Brookdale Mandarin is located in Jacksonville, Florida.
Here are the financial assistance programs available to residents in Florida.
More homes from the same operator
Operated by
Brookdale
Frequently Asked Questions about Brookdale Mandarin
What neighborhood is Brookdale Mandarin in?
Brookdale Mandarin is in the Southwood neighborhood of Jacksonville.
What languages are spoken at Brookdale Mandarin?
The team at Brookdale Mandarin speaks English and Spanish.
Who is the owner of Brookdale Mandarin?
Brookdale Mandarin is legally operated by Summerville At Mandarin LLC, and administered by Katrina Williams.
Is Brookdale Mandarin in a walkable area?
Brookdale Mandarin has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Brookdale Mandarin?
According to FL state health department records, Brookdale Mandarin's license number is 8789.
When does Brookdale Mandarin's license expire?
According to FL state health department records, Brookdale Mandarin's license expires on November 29, 2027.
Does Brookdale Mandarin have different floorplan options?
Yes — see the floorplan options available at Brookdale Mandarin on this page.
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