Starling at San Jose
Assisted Living, Memory Care & Respite Care · Jacksonville, FL
Starling at San Jose
Assisted Living, Memory Care & Respite Care · Jacksonville, FL
A 100-bed assisted living community in Jacksonville’s Craven neighborhood is Starling at San Jose. The home on San Jose Boulevard operates three care tracks in one place: assisted living for seniors needing help with daily activities, memory care for those with cognitive decline, and respite care for short-term occupants in transition. All 100 units are private, giving residents their own space instead of shared rooms.
The area offers moderate walkability. Its Walk Score of 51 means some errands are walkable, though most outings require a car. The bilingual staff speaks English and Spanish, an asset for families communicating in Spanish who need to discuss care decisions and daily routines in their native language. Daily life includes an array of activities: arts and crafts, cooking classes, dancing, exercise classes, games and cards, gardening, music programs, shopping trips, social events and outings, and theater or movie nights. The programming spans different personalities, from serene, reflective pursuits to active social engagement, so occupants can select what fits their interests and energy level. Jax Sj Sh Opco legally operates Starling at San Jose, which is administered by Shelly Jones.
The Florida Agency for Health Care Administration’s state inspections have found no deficiencies and no substantiated complaints in recent surveys. Earlier inspections assessed the home’s approach to emergency management and staffing protocols.
100-bed community Rank #433 / 1058Bed count — State benchmarkedThis home is ranked 433rd out of 1058 homes in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 51 / 100 Rank #503 / 1487Walk Score — State benchmarkedThis home is ranked 503rd out of 1487 homes in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: C- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Facility
StatusProvisional
IssuanceMarch 16, 2026
ExpirationSeptember 15, 2026
CountyDuval
License Number12887
Starling at San Jose is legally operated by Jax Sj Sh Opco LLC, and administered by Shelly Jones.
Management CompanySSL SJ MANAGEMENT, LLC
Profit StatusFor-profit
Private
100 units
Total beds
100 units
Staffing
Key information about the people who lead and staff this community.
English
Spanish
ContactOwner/Manager (per BBB, record updated Jul 2026)
Pets not allowed
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2018 · 8 years of data
17 citations
18 inspections
1 fine
$500 fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
12 points above the Florida average for assisted living residences (83/100)
Rank #128 / 876 in Florida Inspection Score — State benchmarked This home is ranked 128th out of 876 homes in Florida for inspection score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 95 out of 100. Letter grade A. 12 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
1vs 5 avg↓ 80% fewer than FL avg
-
$500vs $11.6k↓ 96% lower than FL avg
Data reflects the most recent 8 years (since 2018).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2018 vs. Florida state average
Overall vs. FL average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than Florida average:
• Total citations (48% below)
• Citations per inspection (31% below)
• Inspections with citations (69% below)
• Inspection citation rate (55% below)
• Total citations (48% below)
• Citations per inspection (31% below)
• Inspections with citations (69% below)
• Inspection citation rate (55% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 17 | 33 | This facility has 48% fewer total citations than a typical Florida assisted living residence (17 vs. FL avg 33).↓ 48% better Rank #238 / 907 Total citations — State benchmarked This home is ranked 238th out of 907 homes in Florida for total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per inspection
Average citations per inspection.
| 0.9 | 1.3 | This facility has 31% fewer citations per inspection than a typical Florida assisted living residence (0.9 vs. FL avg 1.3).↓ 31% better Rank #55 / 907 Citations per inspection — State benchmarked This home is ranked 55th out of 907 homes in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 18 | 26 | This facility has had 31% fewer total inspections than the Florida average (18 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 31% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 16 | This facility has 69% fewer inspections with citations than a typical Florida assisted living residence (5 vs. FL avg 16).↓ 69% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 28% | 62% | This facility has 34 percentage points lower inspection citation rate than a typical Florida assisted living residence (28% vs. FL avg 62%).↓ 34% better Rank #122 / 907 Inspection citation rate — State benchmarked This home is ranked 122nd out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- Most recent inspection on April 10, 2025, found no deficiencies and no substantiated complaints.
- October 6, 2020, inspection cited one Class 3 deficiency in emergency management planning.
- July 23, 2018, inspection found three deficiencies including one Class 4 related to staffing, training, and background screening.
Activities in this home
- Arts and Crafts
- Cooking Classes
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Starling at San Jose
8.4 miles from city center
Estimated distance in miles from Jacksonville's city center to Starling at San Jose's address, calculated via Google Maps.
Calculate Travel Distance to Starling at San Jose
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Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
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| Starling at San Jose | AL MC RC | Jacksonville (Craven) | 100
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FL AVG
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Financial Assistance for
Assisted Living in Florida
Starling at San Jose is located in Jacksonville, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about Starling at San Jose
What neighborhood is Starling at San Jose in?
Starling at San Jose is in the Craven neighborhood of Jacksonville.
What languages are spoken at Starling at San Jose?
The team at Starling at San Jose speaks English and Spanish.
Who is the owner of Starling at San Jose?
Starling at San Jose is legally operated by Jax Sj Sh Opco LLC, and administered by Shelly Jones.
Is Starling at San Jose in a walkable area?
Starling at San Jose has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Starling at San Jose?
According to FL state health department records, Starling at San Jose's license number is 12887.
When does Starling at San Jose's license expire?
According to FL state health department records, Starling at San Jose's license expires on September 15, 2026.
Are pets allowed at Starling at San Jose?
No, Starling at San Jose has a no-pet policy.
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