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Charles Ford Memorial Home Inc
Assisted Living, Hospice Care, Nursing Care & Respite Care · New Harmony, IN
Plated meal with vegetables and dessert on a dining table A serving of food on a table with drinks Gourmet meal served with garlic bread and cheese A vibrant meal with shrimp, spinach, and mandarin oranges A plated meal with salad, bread, and fish A senior resident using fitness equipment with staff assistance Three staff members at a reception desk Staff member with residents in a facility vehicle

Charles Ford Memorial Home Inc

Assisted Living, Hospice Care, Nursing Care & Respite Care · New Harmony, IN
920 S Main St, New Harmony, IN 47631 View map Calculator: See prices in your area
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Overview of Charles Ford Memorial Home INC

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Charles Ford Memorial Home INC is a 35-bed nonprofit assisted living community at 920 S. Main Street in New Harmony, Indiana. Managed by administrator Amy Knopf-Koch, with medical direction by Dr. Joseph Lee and nursing oversight by Kimberly Catt, the facility serves the Church Street neighborhood under a license active through September 2025. The community provides assisted living, respite care, and rehabilitation services within a small-scale, historic residential setting.

The community operates as a voluntary nonprofit with a BBB A+ rating and a mission-driven approach to senior housing. While the facility does not carry a CMS star rating, current 2026 filings show that the community maintains a citations-per-inspection rate of zero based on its most recent complaint investigation. Occupancy is approximately 63%, with 22 of 35 beds filled, reflecting steady growth from early 2024. The community focuses on a private-pay resident model and does not explicitly list Medicaid acceptance.

Direct bedside support is provided 24/7 by a team of licensed nurses and Certified Nursing Assistants (CNAs). A significant differentiator for this community is its caregiver turnover rate, which is reported as ten times lower than comparable healthcare settings, indicating high staff retention and continuity of care. The clinical model coordinates complex services such as hospice care, mobile X-ray and lab services, and pharmacy medication management. Regulatory records from 2024 noted past challenges in food container labeling and insulin pen priming techniques, which have been addressed through ongoing staff training and corrective action plans.

Residents live in an intimate 35-bed environment featuring safety monitoring systems, cable TV, and wireless internet. All-inclusive monthly services cover chef-inspired dining with resident-preference menus, weekly housekeeping, and personal laundry.

Shared community spaces support diverse activities such as gardening and local golf cart rides, capitalizing on the facility’s location in a historic small town. The social calendar includes health and wellness programming and scheduled transportation for errands and local outings. For specialized needs, the facility coordinates home health and salon services to ensure a comprehensive service package on-site.

Those seeking a community-rooted nonprofit option with exceptionally low staff turnover and 24/7 nursing availability may find this environment appropriate. Interested individuals should contact the administrator directly to discuss current food safety monitoring and medication administration training protocols to assess 2026 quality performance firsthand.

Facility Direct Line (812) 682-4685
Facility Direct Line (812) 682-4685
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Bed community size
35-bed community Rank #432 / 437Bed count — State benchmarkedThis home is ranked 432nd out of 437 homes in Indiana. Shows this facility's certified or reported bed count compared to other Indiana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 46 / 100 Rank #233 / 587Walk Score — State benchmarkedThis home is ranked 233rd out of 587 homes in Indiana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Indiana facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
63%
Rank #251 / 434Occupancy rate — State benchmarkedThis home is ranked 251st out of 434 homes in Indiana. Shows this facility's occupancy rate versus the Indiana average, with its Statewide rank out of 434. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Indiana average: 68.1%
Occupied beds
22 / 35
Average occupied beds in Indiana homes 70 beds

License Details

Facility TypeNursing Home
StatusActive
IssuanceOctober 1, 2024
ExpirationSeptember 30, 2026
License Number24-001123-1

Ownership & Operating Entity

Charles Ford Memorial Home Inc is legally operated by Charles Ford Memorial Home Inc, and administered by Amy Knopf-Koch.

Profit StatusNonprofit

Type Of Units

Residential
35 units
Total beds
35 units

Safety & Compliance

Safety FeaturesSafety monitoring systems in place.

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical DirectorJoseph Lee
Director of NursingKimberly Catt
ContactMs. Amy Koch, Administrator

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

3 services
Licensed Nurses/CNAs
24-Hour Staffing
Caregiver Turnover: 10 times lower than similar healthcare communities

Contact Information

Fax(812) 682-4676

Amenities & Lifestyle

24/7 Nursing Care
Safety Monitoring Systems
Scheduled Transportation
Cable Tv And Wireless Internet
Accessible Mobile X-Ray And Lab Services
Pharmacy Service + Medication Management
Weekly Housekeeping + Laundry Service
Maintenance Service
Laundry Service
ActivitiesA variety of activities including gardening, golf cart rides, and community events
Specific ProgramsChef-Inspired Dining, Home Health and Hospice, Health + Wellness Programming, Salon Services

Contact Charles Ford Memorial Home Inc

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Since 2024 · 2 years of data 4 deficiencies 1 complaint 2 inspections
We don't publish a score for assisted living residences with fewer than three inspections on record. This would unfairly reward providers with limited inspection history or those that have not been operating long enough to be cited.

Inspection score unavailable

Not enough inspection history to generate a score.

Average score for Indiana assisted living residences: B 83/100

Inspection score not available. Not enough inspection history to score against the Indiana benchmark.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. Indiana state average
Overall vs. IN average 2 Worse Metrics worse than Indiana average:
• Deficiencies per inspection (5% above)
• Inspection deficiency rate (170% above) 7 Better Metrics better than Indiana average:
• Total deficiencies (89% below)
• Deficiencies per year (89% below)
• Total visits (89% below)
• Inspections with deficiencies (71% below)
• Inspections (92% below)
• Total complaints (80% below)
• Complaints per year (80% below)
Latest Inspection December 17, 2024 Complaint Investigation

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityIN Averagevs. IN Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 436 This facility has 89% fewer total deficiencies than a typical Indiana assisted living residence (4 vs. IN avg 36).↓ 89% better Rank #23 / 386 Total deficiencies — State benchmarked This home is ranked 23rd out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Info Average deficiencies per year since 2024. 218 This facility has 89% fewer deficiencies per year than a typical Indiana assisted living residence (2 vs. IN avg 18).↓ 89% better
Deficiencies per inspection Info Average deficiencies per inspection. 21.9 This facility has 5% more deficiencies per inspection than a typical Indiana assisted living residence (2 vs. IN avg 1.9).↑ 5% worse Rank #271 / 386 Deficiencies per inspection — State benchmarked This home is ranked 271st out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityIN Averagevs. IN Avg
Total visits Info Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits. 219 This facility has 89% fewer total visits than a typical Indiana assisted living residence (2 vs. IN avg 19).↓ 89% better
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 27 This facility has 71% fewer inspections with deficiencies than a typical Indiana assisted living residence (2 vs. IN avg 7).↓ 71% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%37% This facility has 63 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (100% vs. IN avg 37%).↑ 63% worse
Inspections Info Routine, scheduled inspections conducted by state regulators. 113 This facility has 92% fewer inspections than a typical Indiana assisted living residence (1 vs. IN avg 13).↓ 92% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityIN Averagevs. IN Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 15 This facility has 80% fewer total complaints than a typical Indiana assisted living residence (1 vs. IN avg 5).↓ 80% better Rank #1 / 352 Total complaints — State benchmarked This home is ranked 1st out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Info Average complaints per year since 2024. 0.52.5 This facility has 80% fewer complaints per year than a typical Indiana assisted living residence (0.5 vs. IN avg 2.5).↓ 80% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • December 17, 2024 inspection found two deficiencies: improper insulin administration for one resident and failure to date food after removing from original packaging in the kitchen.
  • January 8, 2024 survey cited unlicensed staff providing more than limited ADL assistance on 3 of 5 days and improper food labeling in the kitchen.
  • Complaint IN00440674 investigated in December 2024 found no deficiencies related to the complaint allegations.
Show Inspection Reports

Places of interest near Charles Ford Memorial Home Inc

Address 920 S Main St, New Harmony, IN 47631

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.

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Charles Ford Memorial Home Inc
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New Harmony (Church Street)35 No A+ 46 -
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Frequently Asked Questions about Charles Ford Memorial Home Inc

What neighborhood is Charles Ford Memorial Home Inc in?

Charles Ford Memorial Home Inc is in the Church Street neighborhood of NEW HARMONY.

Who is the Director of Nursing at Charles Ford Memorial Home Inc?

Kimberly Catt is the Director of Nursing at Charles Ford Memorial Home Inc.

Is Charles Ford Memorial Home Inc in a walkable area?

Charles Ford Memorial Home Inc has a walk score of 46. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Charles Ford Memorial Home Inc?

According to IN state health department records, Charles Ford Memorial Home Inc's license number is 24-001123-1.

When does Charles Ford Memorial Home Inc's license expire?

According to IN state health department records, Charles Ford Memorial Home Inc's license expires on September 30, 2026.

What is the occupancy rate at Charles Ford Memorial Home Inc?

Charles Ford Memorial Home Inc's occupancy is 63%.

Does Charles Ford Memorial Home Inc operate as a for-profit or non-profit?

Charles Ford Memorial Home Inc is registered as a non-profit in IN.

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