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Charter Senior Living of Mequon
Assisted Living & Respite Care · Mequon, WI
Exterior view of Charter Senior Living with entrance Building entrance of Charter Senior Living of Mequon Bright and airy lobby area with seating and a staircase Cozy private room with a bed and window light Bright and spacious dining area with tables and chairs Bright common area with a puzzle on the table Cozy common area with comfortable seating and flowers Dining area with a long table and chairs Interior lounge area with chairs facing a TV Bright interior view of a living area with kitchen Interior of a hair salon with modern decor Interior view of a kitchen area with a countertop Interior view of a stylish bathroom with a bench and tub Interior common area with seating and framed pictures Floor plan of a one-bedroom apartment Brightly lit area with desk and artwork on the wall Interior layout of a one-bedroom resident unit Architectural floor plan of a resident unit

Charter Senior Living of Mequon

Assisted Living & Respite Care · Mequon, WI
10803 N Port Washington Rd, Mequon, WI 53092 View map Calculator: See prices in your area
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Overview of Charter Senior Living of Mequon

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Providing unmatched care and hospitality, Charter Senior Living of Mequon in Mequon, WI, is a paradisal senior living community that offers assisted living and short-term stays. Residents instantly become part of the greater community with a compassionate team of tenured caregivers who care for residents as though they were family. Residents can indulge in comfort and security with carefully designed apartments, including studios, one-bedroom, and two-bedroom apartments. A licensed nurse and emergency call system in each apartment ensures residents are able to receive the support they need when they need.

The community makes its residents’ lives as worry-free as possible with services like housekeeping, laundry, maintenance, and transportation. Amenities like a library, restaurant-style bistro and café, fitness center, full-service salon, and large community room for recreation and entertainment, provides residents plenty of things to spend their time with. A team of culinary experts also ensures that residents’ nourishment is a top priority with carefully prepared meals based on individual requests, preferences, and needs.

Facility Direct Line (262) 324-6670
Facility Direct Line (262) 324-6670
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Bed community size
60-bed community Rank #185 / 494Bed count — State benchmarkedThis home is ranked 185th out of 494 homes in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
22 years in operation Rank #54 / 339Years in operation — State benchmarkedThis home is ranked 54th out of 339 homes in Wisconsin for years in operation. Shows how long this facility has been in operation compared to other Wisconsin facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 31 / 100 Rank #371 / 556Walk Score — State benchmarkedThis home is ranked 371st out of 556 homes in Wisconsin for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
25%
Rank #397 / 406Occupancy rate — State benchmarkedThis home is ranked 397th out of 406 homes in Wisconsin for occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 406. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Wisconsin average: 70%
Occupied beds
15 / 60
Average occupied beds in Wisconsin homes 54 beds

License Details

Facility TypeCertified
IssuanceJanuary 1, 2020
CountyOzaukee

Ownership & Operating Entity

Charter Senior Living of Mequon is legally operated by Snh Wis Tenant LLC, and administered by Jennifer Francis.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactSTEVEN HELSELL (per state records, record updated Jul 2026)

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Additional Policies & Features

Gender ServedBoth

Amenities & Lifestyle

Salon
Dining
Activities
Specific ProgramsShort-Term Stays
Operating HoursVisitors are welcome 24 hours a day, 7 days a week.

Rate Information (WI)

Monthly Rate Range $4,450 - $6,000

Contact Charter Senior Living of Mequon

Inspection History

In Wisconsin, the Department of Health Services, Division of Quality Assurance performs unannounced onsite surveys to ensure that long-term care facilities meet health and safety laws.

Since 2023 · 3 years of data 1 deficiency 3 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Wisconsin state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Wisconsin state average
Overall vs. WI average 0 Worse No metrics in this bucket. 2 Better Metrics better than Wisconsin average:
• Total deficiencies (92% below)
• Deficiencies per inspection (88% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWI Averagevs. WI Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 112 This facility has 92% fewer total deficiencies than a typical Wisconsin assisted living residence (1 vs. WI avg 12).↓ 92% better
Deficiencies per inspection Info Average deficiencies per inspection. 0.32.4 This facility has 88% fewer deficiencies per inspection than a typical Wisconsin assisted living residence (0.3 vs. WI avg 2.4).↓ 88% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWI Averagevs. WI Avg
Total inspections Info Combined count of all inspections conducted at this facility. 35 This facility has had 40% fewer total inspections than the Wisconsin average (3 vs. WI avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 40% fewer
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Living Spaces & Floor Plans for Charter Senior Living of Mequon

Floor plan 1
Floor plan 1
Layout
Floor plan 2
Floor plan 2
Layout
Floor plan 3
Floor plan 3
Layout
Charter Senior Living of Mequon, assisted living in Mequon, WI — Floor plan of a one-bedroom senior living apartment
Studio
Layout
Charter Senior Living of Mequon, assisted living in Mequon, WI — Floor plan of an apartment in a senior living facility
1 Bedroom
Layout
Charter Senior Living of Mequon, assisted living in Mequon, WI — Floor plan of a senior living apartment unit
2 bedroom
Layout

Places of interest near Charter Senior Living of Mequon

Address 5.9 miles from city center Info Estimated distance in miles from Mequon's city center to Charter Senior Living of Mequon's address, calculated via Google Maps. — 7.52 miles to nearest hospital (Aurora Medical Center Grafton)

Calculate Travel Distance to Charter Senior Living of Mequon

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Compare Assisted Living around the area

Info below is compiled from the WI Dept. of Health Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Villa St. Francis Assisted Living
AL
MC
RC
Milwaukee (Morgandale)
134
Facility 134
WI AVG 61
Rank #19 / 494
Yes
62
Facility 62
WI AVG 44
Rank #148 / 556
Studio / 1 Bed / 2 Bed
38
Facility 38
WI AVG 12
Rank #12 / 339
 82.1% A+Susan SeegertVilla St Francis Inc1
0
Facility 0
WI AVG 4
Rank #1 / 310
0
Facility 0
WI AVG 12
Rank #1 / 310
0.0
Facility 0.0
WI AVG 2.4
Rank #1 / 310
Milwaukee Catholic Home
AL
IL
MC
NH
SNF
Milwaukee (Northpoint)
107
Facility 107
WI AVG 61
Rank #55 / 494
No
83
Facility 83
WI AVG 44
Rank #36 / 556
1 Bed / 2 Bed- 89.3% A+Kate GerouMilwaukee Catholic Home Inc----
Charter Senior Living of Mequon
AL
RC
Mequon
60
Facility 60
WI AVG 61
Rank #185 / 494
Yes
31
Facility 31
WI AVG 44
Rank #371 / 556
Studio / 1 Bed / 2 Bed
22
Facility 22
WI AVG 12
Rank #54 / 339
 25.0% A+Jennifer FrancisSnh Wis Tenant LLC3
3
Facility 3
WI AVG 4
Rank #143 / 310
1
Facility 1
WI AVG 12
Rank #69 / 310
0.3
Facility 0.3
WI AVG 2.4
Rank #75 / 310
Shady Lane Nursing Care Center
AL
MC
NH
RC
SNF
Manitowoc
50
Facility 50
WI AVG 61
Rank #234 / 494
No
75
Facility 75
WI AVG 44
Rank #72 / 556
-- 85.8% A+Todd Meerdink-4
1
Facility 1
WI AVG 4
Rank #59 / 310
5
Facility 5
WI AVG 12
Rank #165 / 310
1.3
Facility 1.3
WI AVG 2.4
Rank #176 / 310
Clement Manor Inc
AL
IL
MC
NH
PC
RC
SNF
Greenfield
47
Facility 47
WI AVG 61
Rank #302 / 494
No
41
Facility 41
WI AVG 44
Rank #296 / 556
-
8
Facility 8
WI AVG 12
Rank #162 / 339
 95.7% --Clement Manor Inc8
3
Facility 3
WI AVG 4
Rank #143 / 310
4
Facility 4
WI AVG 12
Rank #149 / 310
0.5
Facility 0.5
WI AVG 2.4
Rank #95 / 310
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Frequently Asked Questions about Charter Senior Living of Mequon

Who is the owner of Charter Senior Living of Mequon?

Charter Senior Living of Mequon is legally operated by Snh Wis Tenant LLC, and administered by Jennifer Francis.

Is Charter Senior Living of Mequon in a walkable area?

Charter Senior Living of Mequon has a walk score of 31. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Charter Senior Living of Mequon?

Charter Senior Living of Mequon's occupancy is 25%.

How long has Charter Senior Living of Mequon been in business?

Charter Senior Living of Mequon has been operating for approximately 22 years, based on available licensing and registration records.

Does Charter Senior Living of Mequon have different floorplan options?

Yes — see the floorplan options available at Charter Senior Living of Mequon on this page.

Are pets allowed at Charter Senior Living of Mequon?

Yes, Charter Senior Living of Mequon allows residents to bring their pets.

Who is the administrator of Charter Senior Living of Mequon?

Jennifer Francis is the administrator of Charter Senior Living of Mequon.

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