Medium-capacity home · Offers a balance of services and community atmosphere.
Country Charm
Nestled in the idyllic town of Greenwood, IN, the Country Charm is an enticing senior living community that provides assisted living services. Spacious and comfortable accommodations with varying floor plans are available and tailored to the needs of its residents. The community ensures round-the-clock care and support to provide the highest quality of service that every senior deserves.
Having a highly skilled and dedicated time, the community offers top-of-the-line amenities and services including 3 delectable and healthy meals daily, housekeeping and linen services, emergency call systems in all apartments, regular personal care assessments, medication administration and reminders, incontinence care, and scheduled transportation. Participate in a full calendar of social activities and community events to boost social engagement and life enrichment. At Country Charm, seniors can enjoy a living experience worth remembering.
Community insights.
About this community
Country Charm is legally operated by Csl White River LLC, and administered by Angela Sortore.
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
ALM Inspection Grade
10 points above the Indiana average for state-licensed facilities (83/100)
Category breakdown
Deficiencies
Typical
8 deficiencies · 38% fewer than the typical state-licensed IN facility (median: 13)
Finding Frequency
Strong
27% of inspections found a deficiency · 39% fewer than the typical state-licensed IN facility (median: 44%)
Substantiated Complaints
Typical
2 substantiated complaints · 33% fewer than the typical state-licensed IN facility (median: 3)
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total deficiencies (76% below)
• Substantiated complaints (60% below)
• Inspection deficiency rate (34% below)
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
| 8 | 33.0 | This facility has 76% fewer total deficiencies than a typical Indiana assisted living residence (8 vs. IN avg 33).↓ 76% better Rank #51 / 241 Total deficiencies — State benchmarked This assisted living community is ranked 51st out of 241 assisted living communities we track in Indiana for deficiencies. Shows this facility's deficiencies compared to the Indiana average among the 241 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Indiana that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Deficiencies per inspection
| 0.7 | 1.8 | This facility has had 61% fewer deficiencies per inspection than the Indiana average (0.7 vs. IN avg 1.8). More inspections can mean more regulatory scrutiny rather than worse care.↓ 61% fewer Rank #41 / 239 Deficiencies per inspection — State benchmarked This assisted living community is ranked 41st out of 239 assisted living communities we track in Indiana for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among the 239 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Indiana that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Substantiated complaints
| 2 | 5.0 | This facility has 60% fewer substantiated complaints than a typical Indiana assisted living residence (2 vs. IN avg 5).↓ 60% better Rank #64 / 240 Substantiated complaints — State benchmarked This assisted living community is ranked 64th out of 240 assisted living communities we track in Indiana for substantiated complaints. Shows this facility's substantiated complaints compared to the Indiana average among the 240 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Indiana that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total inspections
| 11 | 19.0 | This facility has had 42% fewer total inspections than the Indiana average (11 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↓ 42% fewer |
|
Routine inspections
| 1 | 7.0 | This facility has had 86% fewer routine inspections than the Indiana average (1 vs. IN avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 86% fewer |
|
Complaint visits
| 10 | 8.0 | This facility has had 25% more complaint visits than the Indiana average (10 vs. IN avg 8). More inspections can mean more regulatory scrutiny rather than worse care.↑ 25% more |
|
Inspections with deficiencies
| 3 | 7.0 | This facility has had 57% fewer inspections with deficiencies than the Indiana average (3 vs. IN avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer |
|
Inspection deficiency rate
| 27% | 41% | This facility has 14 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (27% vs. IN avg 41%).↓ 14% better |
Places of interest near Country Charm
3.7 miles from city center
Estimated distance in miles from Greenwood's city center to Country Charm's address, calculated via Google Maps.
Calculate Travel Distance to Country Charm
Add your location
Compare Assisted Living around Greenwood
Info below is compiled from the IN Dept. of Health (IDOH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
|
City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
|
Number of years the company has been in operation.
|
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
|
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
|
Name of the director of nursing on record, when the state publishes this field.
|
A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Complaints the state investigated and upheld, as published in the state record.
|
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
|
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Greenwood Village South | AL IL MC NH SNF | Greenwood | 207
Facility
207
IN AVG
125
Rank
#23 / 251 | Yes |
50
Facility
50
IN AVG
35
Rank
#88 / 301 | Apartment / Cottage | 45
Facility
45
IN AVG
8
Rank
#11 / 248 | - | A+ | Pamela Seegers | Johnson Memorial Hospital | Alexa Ulrey | ? | 21 | 2
Facility
2
IN AVG
5
Rank
#64 / 240 | 32
Facility
32
IN AVG
36
Rank
#179 / 241 | 1.5
Facility
1.5
IN AVG
1.9
Rank
#117 / 239 |
| Country Charm | AL | Greenwood | 166
Facility
166
IN AVG
125
Rank
#43 / 251 | Yes |
59
Facility
59
IN AVG
35
Rank
#63 / 301 | Studio / 1 Bed | 2
Facility
2
IN AVG
8
Rank
#87 / 248 |
45.2%
Facility
45.2%
IN AVG
63.6%
Rank
#204 / 240 | - | Angela Sortore | Csl White River LLC | Toni Vogel | A | 11 | 2
Facility
2
IN AVG
5
Rank
#64 / 240 | 8
Facility
8
IN AVG
36
Rank
#51 / 241 | 0.7
Facility
0.7
IN AVG
1.9
Rank
#41 / 239 |
| Bickford of Greenwood | AL MC | Greenwood | 82
Facility
82
IN AVG
125
Rank
#197 / 251 | Yes |
50
Facility
50
IN AVG
35
Rank
#88 / 301 | - | 1
Facility
1
IN AVG
8
Rank
#142 / 248 |
53.7%
Facility
53.7%
IN AVG
63.6%
Rank
#169 / 240 | - | Jamie Langhans | Bickford Of Greenwood, LLC | Rhea Barker | D+ | 17 | 8
Facility
8
IN AVG
5
Rank
#216 / 240 | 21
Facility
21
IN AVG
36
Rank
#133 / 241 | 1.2
Facility
1.2
IN AVG
1.9
Rank
#89 / 239 |
| Independence Village of Greenwood | AL MC | Greenwood | - | Yes |
27
Facility
27
IN AVG
35
Rank
#164 / 301 | Studio / 1 Bed / 2 Bed | - | - | - | - | - | - | - | - | - | - | - |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other IN assisted living community we track that reports that metric, not just the 4 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Indiana
Country Charm is located in Greenwood, Indiana.
Here are the financial assistance programs available to residents in Indiana.
Frequently Asked Questions about Country Charm
Who is the Director of Nursing at Country Charm?
Toni Vogel is the Director of Nursing at Country Charm.
Who is the owner of Country Charm?
Country Charm is legally operated by Csl White River LLC, and administered by Angela Sortore.
Is Country Charm in a walkable area?
Country Charm has a walk score of 59. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Country Charm?
According to IN state health department records, Country Charm's license number is 25-011478-1.
When does Country Charm's license expire?
According to IN state health department records, Country Charm's license expires on September 30, 2026.
What is the occupancy rate at Country Charm?
Country Charm's occupancy is 45.2%.
How long has Country Charm been in business?
Country Charm has been operating for approximately 2 years, based on available licensing and registration records.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance




