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Independent Living Home

Greenwood Village South

Independent Living Home

Greenwood Village South

295 Village Ln, Greenwood, IN 46143 View map
Overview of Greenwood Village South

Delivering exceptional services for over 60 years, Greenwood Village South in Greenwood, IN is a well-established senior living community that offers independent living, assisted living, memory care, long-term care, and rehabilitation services. Boasting years of experience and knowledge, the community guarantees exceptional care and supportives services that allows residents to successfully age in place. With its dedication to excellence, the community has been recognized as a Best Continuing Care Retirement Community and Best Assisted Living community by the U.S. News and World Report.

Focused on nurturing residents’ overall physical, social and psychological wellbeing, the community provides a Health and Wellness Team to personally guide residents through the community’s full array of services, amenities and activities. Delicious and healthy culinary delights are served as well for an enjoyable and filling dining experience. At Greenwood Village South, residents live their golden years free of hassles and worries.

(317) 881-2591

Managed by Paul Pfaff

Administrator

Paul Pfaff serves as the Administrator at Greenwood Village South, bringing dedicated leadership to the community. He is committed to ensuring a warm and supportive environment for residents and staff alike, overseeing daily operations with professionalism and care.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Indiana average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Indiana average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Indiana average: 2.6/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Indiana average: 4.0/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 10m per day

This home provides 18% more nursing time per resident than the Indiana average.

Indiana average: 3h 32m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 207

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Indiana average
Occupancy rate 18.4%
Residents per day 38
Occupancy rate
18.4%
Residents per day
38

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

54% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

41% of new residents, often for short stays.

Typical stay 6 - 7 months

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Governmental community
Operated by county authorities.
Home revenue
$35.6M
Operating deficit
-$756.4K
Governmental community Operated by county authorities.
Home revenue
$35,637,515.00
Operating deficit
$-756,437.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$13.7M
38.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$22.7M
Total costs $36.4M
Bed community size
207-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
44 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 50 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
18%
73% lower than Indiana average

Indiana average: 69%

Occupied beds
38 / 207
Average residents 70 per day

License details

Facility type
Mixed Facility (nursing + Residential Care)
Issuance January 11, 2024
Expiration October 31, 2025

Additional licensing details

License number: 24-000010-1
CMS Certification Number: 155026

Ownership & operating entity

Greenwood Village South is legally operated by JOHNSON MEMORIAL HOSPITAL, and administrated by PAMELA SEEGERS.

Profit status: NON-PROFIT

Type Of Units

SNF/NF (Combined)
137 units
Residential
70 units
Total beds
207 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: ALEXA ULREY
Contact: Jordan Harlow

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab

All Levels of Care

Independent Living
Assisted Living
Memory Care
Skilled Nursing Care
Rehabilitation

Contact Information

Fax: (317) 859-4423

Programs & Activities

Specific Programs
Services & Amenities, Health & Wellness, Dining, Independent Living, Assisted Living, Memory Care, Skilled Nursing Care, Rehabilitation

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Apartment / Cottage

Building type icon
Building type icon

Building Type: Two-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Dining services icon
Dining services icon

Three Meals Per Day

Transportation services icon
Transportation services icon

Transportation Services

Types of Care at Greenwood Village South

Assisted Living Memory Care Independent Living Nursing Home
Contact Greenwood Village South

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

10 visits/inspections

11 visits/inspections triggered by complaints

Results

4 with citations

6 without citations

Indiana average: 8 complaint visits

Indiana average: 3 inspections with citations

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Indiana average: 4 complaints

Latest inspection

Date:March 21, 2025
Type:Complaint Investigation

10 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Indiana average: 26 citations

32 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Greenwood Village South

The most recent inspection on March 21, 2025, identified deficiencies related to neglect involving a cognitively impaired resident who eloped and issues with updating the resident’s service plan after wanderguard application. Earlier inspections showed a mixed pattern, with prior deficiencies primarily involving life safety code violations such as fire door functionality, electrical panel clearance, and improper use of power strips, as well as care-related issues including call light accessibility, staff reference checks, and medication documentation. Complaint investigations were mostly unsubstantiated except for two substantiated cases involving elopement and neglect, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. The main themes of deficiencies have been resident supervision and safety systems, along with some concerns about staff practices and documentation. The trend shows ongoing challenges with life safety compliance and resident care, with some improvements noted in fire safety compliance after follow-up surveys, but recent issues with resident neglect indicate areas needing continued attention.

Health Inspection History

Inspections
Total health inspections 2

Indiana average 6


Last Health inspection on Aug 2024

Total health citations 6

Indiana average 25

Citations per inspection
3

Indiana average 4.12


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 6 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Indiana average

Indiana average: 0.2


Serious Health citations More info 0
100% better than Indiana average

Indiana average: 0.6

0 critical citations More info Indiana average: 0.2

0 serious citations More info Indiana average: 0.6

5 moderate citations More info Indiana average: 23.8

1 minor citation More info Indiana average: 0.4
Citations history (last 3 years)
Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Aug 13, 2024
Corrected

Nursing Services minor citation Info Issues related to the availability and quality of nursing staff and the care they provide. Aug 15, 2023
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Aug 15, 2023
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Aug 15, 2023
Corrected

Compare Independent Living around Greenwood The information below is reported by the Indiana Department of Health, Division of Long Term Care.

Greenwood Village South
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Greenwood
137
Yes
A+
50
Apartment / Cottage

Living Spaces & Floor Plans

Gvs 1
Gvs 2

Places of interest near Greenwood Village South

Address 1.1 miles from city center

Address 295 Village Ln, Greenwood, IN 46143

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 268
Employees 159
Contractors 109
Staff to resident ratio 2.21:1
2214776% better than Indiana average

Indiana average ratio: 0.00:1

Avg staff/day 85
Average shift 7.5 hours
0% compared with Indiana average

Indiana average: 7.7 hours

Total staff hours (quarter) 58,240
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 14
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.6 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 25
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 132
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.3 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

16.2%

9,435 contractor hours this quarter

Certified Nursing Assistant: 46 Medication Aide/Technician: 27 Speech Language Pathologist: 8 Licensed Practical Nurse: 7 Respiratory Therapy Technician: 5 Physical Therapy Assistant: 5 Physical Therapy Aide: 4 Qualified Social Worker: 2 Feeding Assistant: 2 Occupational Therapy Assistant: 1 Medical Director: 1 Other Physician: 1
Staff by category
Certified Nursing Assistant864613224,27591100%7.3
Medication Aide/Technician1927467,57591100%8
Licensed Practical Nurse187257,17691100%8.2
Registered Nurse140143,90191100%8.6
RN Director of Nursing6062,7798796%8
Other Dietary Services Staff8082,54791100%7
Physical Therapy Aide0441,8226774%7.3
Speech Language Pathologist0881,7817886%7
Respiratory Therapy Technician0551,0947481%7.5
Dental Services Staff2029616571%7.9
Physical Therapy Assistant0558936976%7.3
Qualified Social Worker0226577582%5.9
Clinical Nurse Specialist1014806470%7.5
Dietitian1014806470%7.5
Nurse Practitioner1014435965%7.5
Administrator1014165257%8
Mental Health Service Worker1013905257%7.5
Occupational Therapy Aide1013364853%7
Feeding Assistant0221323336%4
Occupational Therapy Assistant011491213%4.1
Medical Director011462325%2
Other Physician011789%0.9
132 Certified Nursing Assistant
% of Days 100%
46 Medication Aide/Technician
% of Days 100%
25 Licensed Practical Nurse
% of Days 100%
14 Registered Nurse
% of Days 100%
6 RN Director of Nursing
% of Days 96%
8 Other Dietary Services Staff
% of Days 100%
4 Physical Therapy Aide
% of Days 74%
8 Speech Language Pathologist
% of Days 86%
5 Respiratory Therapy Technician
% of Days 81%
2 Dental Services Staff
% of Days 71%
5 Physical Therapy Assistant
% of Days 76%
2 Qualified Social Worker
% of Days 82%
1 Clinical Nurse Specialist
% of Days 70%
1 Dietitian
% of Days 70%
1 Nurse Practitioner
% of Days 65%
1 Administrator
% of Days 57%
1 Mental Health Service Worker
% of Days 57%
1 Occupational Therapy Aide
% of Days 53%
2 Feeding Assistant
% of Days 36%
1 Occupational Therapy Assistant
% of Days 13%
1 Medical Director
% of Days 25%
1 Other Physician
% of Days 9%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
121 residents
Residents by payment source
Medicare
13 residents (10.7%)
Medicaid
62 residents (51.2%)
Private pay or other
46 residents (38%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 16.6
108% worse than Indiana average

Indiana average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 29.6
74% worse than Indiana average

Indiana average: 17.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 34.6%
187% worse than Indiana average

Indiana average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 36.2%
152% worse than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 18.1%
26% better than Indiana average

Indiana average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.5%
62% better than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 0.4%
90% better than Indiana average

Indiana average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.5%
23% worse than Indiana average

Indiana average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 10.5%
85% worse than Indiana average

Indiana average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.3%
86% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 16.7%
34% worse than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.8%
In line with Indiana average

Indiana average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 94.5%
In line with Indiana average

Indiana average: 95.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.8%
21% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.6%
58% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.4%
17% better than Indiana average

Indiana average: 79.0%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Indiana Seniors

Get financial aid guidance

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

CHOICE Program

Indiana CHOICE

Age 60+, Indiana resident, at risk of nursing home.

~$2,000/month (varies).

$10,000 (individual).

Limited funding; regional variation.

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled, Indiana resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Senior Community Service Employment Program (SCSEP)

Indiana SCSEP

Age 55+, unemployed, low-income, Indiana resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.

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