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Emerald Glen Memory Care
Assisted Living & Memory Care · Mesa, AZ
Cozy common area with wooden tables and chairs Interior common area with seating and decor Interior view of a lobby with vintage decor and seating Interior wall decorated with vintage records Bright interior living space with decorative elements

Emerald Glen Memory Care

Assisted Living & Memory Care · Mesa, AZ
3558 E Mcdowell Rd, Mesa, AZ 85213 View map Calculator: See prices in your area
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Overview of Emerald Glen Memory Care

Emerald Glen Memory Care offers assisted living and memory care in Mesa, AZ. Memory care provides a secured setting with supervision for residents who may be at risk of wandering, while assisted living helps with daily tasks such as bathing, dressing and medication. Having both care levels can support a resident whose needs grow over time without requiring a move to another community.

Opened in 2018, the community has 34 beds, creating a smaller setting where residents and staff can become familiar with one another. Private and shared rooms are available: a shared room suits someone who prefers a roommate, while a private room provides an individual living space. Emerald Glen Memory Care may be a good fit for someone living with Alzheimer’s disease or another form of dementia who needs a secure, supervised setting.

Secure outside courtyards give residents access to outdoor space within the community. Rehabilitation services are available for residents who need therapy as part of their care, and religious services offer an option for those who wish to attend. Respite care provides short term stays while a primary caregiver travels or recovers, and Jennifer L Tonna serves as the administrator.

Facility Direct Line (480) 758-4900
Facility Direct Line (480) 758-4900
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 34 Rank #193 / 487Bed count — State benchmarkedThis home is ranked 193rd out of 487 homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info An established community with some operational experience and growing routines. This is the number of years in operation under current management. Rank #256 / 529Years in operation — State benchmarkedThis home is ranked 256th out of 529 homes we track in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
8 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #670 / 740Walk Score — State benchmarkedThis home is ranked 670th out of 740 homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
8 / 100

About this community

License Details

Facility TypeAssisted Living Center
IssuanceJuly 17, 2018
License NumberAL10782C
QualificationHealth Care

Ownership & Operating Entity

Emerald Glen Memory Care is administered by Jennifer L Tonna.

OwnerEmerald Glen Memory Care Plus LLC

Safety & Compliance

Secured Perimeter

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Amenities & Lifestyle

Activities
Religious Services

Contact Emerald Glen Memory Care

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average 0 Worse No metrics in this bucket. 5 Better Metrics better than Arizona average:
• Total deficiencies (73% below)
• Deficiencies per inspection (61% below)
• Enforcement actions (100% below)
• Total complaints (83% below)
• Complaints per year (85% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAZ Averagevs. AZ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 311 This facility has 73% fewer total deficiencies than a typical Arizona assisted living residence (3 vs. AZ avg 11).↓ 73% better Rank #152 / 486 Total deficiencies — State benchmarked This home is ranked 152nd out of 486 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 486 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 1.02.55 This facility has 61% fewer deficiencies per inspection than a typical Arizona assisted living residence (1 vs. AZ avg 2.55).↓ 61% better Rank #162 / 486 Deficiencies per inspection — State benchmarked This home is ranked 162nd out of 486 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 486 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Enforcement actions Info Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management. 00.9 This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAZ Averagevs. AZ Avg
Total inspections Info Combined count of all inspections conducted at this facility. 35 This facility has had 40% fewer total inspections than the Arizona average (3 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 40% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityAZ Averagevs. AZ Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 16 This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #182 / 489 Total complaints — State benchmarked This home is ranked 182nd out of 489 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 489 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2023. 0.32 This facility has 85% fewer complaints per year than a typical Arizona assisted living residence (0.3 vs. AZ avg 2).↓ 85% better
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private / Shared Rooms

Building type icon
Building type icon

Building Type: Single-story

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Places of interest near Emerald Glen Memory Care

Address 5.7 miles from city center Info Estimated distance in miles from Mesa's city center to Emerald Glen Memory Care's address, calculated via Google Maps. — 5.43 miles to nearest hospital (Banner Baywood Medical Center | Mesa, AZ | Baywood Ave.)

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Compare Assisted Living around Mesa

Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. CCRC( (Continuing Care Retirement Communities (CCRC)):
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Grand Court of Mesa
AL
IL
MC
RC
Mesa (Hohokam Highlands)
140
Facility 140
AZ AVG 49
Rank #40 / 487
Yes
63
Facility 63
AZ AVG 38
Rank #112 / 740
Private, 1 Bed / 2 Bed Rooms
41
Facility 41
AZ AVG 12
Rank #14 / 529
A+Cheyenne Hull13
11
Facility 11
AZ AVG 6
Rank #452 / 489
0
Facility 0
AZ AVG 9
Rank #1 / 486
0.0
Facility 0.0
AZ AVG 1.8
Rank #1 / 486
Brookdale North Mesa
AL
MC
Mesa
103
Facility 103
AZ AVG 49
Rank #103 / 487
Yes
64
Facility 64
AZ AVG 38
Rank #102 / 740
Studio / 1 Bed
24
Facility 24
AZ AVG 12
Rank #65 / 529
-Dylan Morris8
4
Facility 4
AZ AVG 6
Rank #354 / 489
4
Facility 4
AZ AVG 9
Rank #177 / 486
0.5
Facility 0.5
AZ AVG 1.8
Rank #111 / 486
Brookdale East Arbor
AL
Mesa
72
Facility 72
AZ AVG 49
Rank #144 / 487
Yes
40
Facility 40
AZ AVG 38
Rank #341 / 740
Suite
30
Facility 30
AZ AVG 12
Rank #32 / 529
A+Samantha E Branson5
2
Facility 2
AZ AVG 6
Rank #273 / 489
6
Facility 6
AZ AVG 9
Rank #224 / 486
1.2
Facility 1.2
AZ AVG 1.8
Rank #202 / 486
Fellowship Square-Mesa
AL
CCRC(
IL
MC
Mesa
59
Facility 59
AZ AVG 49
Rank #164 / 487
No
56
Facility 56
AZ AVG 38
Rank #180 / 740
1 Bed / 2 Bed
46
Facility 46
AZ AVG 12
Rank #8 / 529
A+Jon S Williams4
1
Facility 1
AZ AVG 6
Rank #182 / 489
0
Facility 0
AZ AVG 9
Rank #1 / 486
0.0
Facility 0.0
AZ AVG 1.8
Rank #1 / 486
Emerald Glen Memory Care
AL
MC
Mesa (Citrus Hoa)
34
Facility 34
AZ AVG 49
Rank #193 / 487
No
8
Facility 8
AZ AVG 38
Rank #670 / 740
Private / Shared Rooms
8
Facility 8
AZ AVG 12
Rank #256 / 529
-Jennifer L Tonna3
1
Facility 1
AZ AVG 6
Rank #182 / 489
3
Facility 3
AZ AVG 9
Rank #152 / 486
1.0
Facility 1.0
AZ AVG 1.8
Rank #162 / 486

Rank badges are statewide: each community is ranked against every AZ community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about Emerald Glen Memory Care

What neighborhood is Emerald Glen Memory Care in?

Emerald Glen Memory Care is in the Citrus HOA neighborhood of Mesa.

Who is the owner of Emerald Glen Memory Care?

Emerald Glen Memory Care is legally operated by Emerald Glen Memory Care Plus LLC, and administered by Jennifer L Tonna.

Is Emerald Glen Memory Care in a walkable area?

Emerald Glen Memory Care has a walk score of 8. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Emerald Glen Memory Care?

According to AZ state health department records, Emerald Glen Memory Care's license number is AL10782C.

How long has Emerald Glen Memory Care been in business?

Emerald Glen Memory Care has been operating for approximately 8 years, based on available licensing and registration records.

Are pets allowed at Emerald Glen Memory Care?

No, Emerald Glen Memory Care has a no-pet policy.

Who is the administrator of Emerald Glen Memory Care?

Jennifer L Tonna is the administrator of Emerald Glen Memory Care.

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