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Ivy Manor of West Bend
Assisted Living, Memory Care & Respite Care · West Bend, WI
Exterior view of Ivy Manor assisted living facility Exterior view of Ivy Manor of West Bend Cozy common area with a fireplace and seating Dining area with wooden tables and chairs Bright, inviting living area with comfortable seating

Ivy Manor of West Bend

Assisted Living, Memory Care & Respite Care · West Bend, WI
370 S Forest Ave, West Bend, WI 53095 View map
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Overview of Ivy Manor of West Bend

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Ideally located in West Bend, WI, Ivy Manor of West Bend perfectly combines a relaxing and fun environment while providing assisted living, memory care, and respite care services. With the needs and aspirations of adults 55 and older, the community features a competent and highly trained team available 24/7. Seniors let go of their worries and live to their potential in the community’s bright and friendly environment.

Respecting residents’ choices, the community conducts a variety of fun activities and enriching events that are carefully curated to promote friendships. Have a delightful dining experience with healthy and delectable meals that accommodate residents’ special diets and food preferences. Ivy Manor of West Bend is a good place for seniors to spend their best years with its serene campus.

Facility Direct Line (262) 365-0056
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 26 Rank #365 / 435Bed count — State benchmarkedThis home is ranked 365th out of 435 homes we track in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Wisconsin that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A community with a solid operating history and experience delivering ongoing care. This is the number of years in operation under current management. Rank #102 / 330Years in operation — State benchmarkedThis home is ranked 102nd out of 330 homes we track in Wisconsin for years in operation. Shows how long this facility has been in operation compared to other Wisconsin facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Wisconsin that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
13 years
Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #126 / 500Walk Score — State benchmarkedThis home is ranked 126th out of 500 homes we track in Wisconsin for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Wisconsin that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
63 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #189 / 349Occupancy rate — State benchmarkedThis home is ranked 189th out of 349 homes we track in Wisconsin for occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 349. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Wisconsin that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
76.9% This home usually has availability
Similar to the Wisconsin average: 75.7%
Occupied beds
20 / 26

About this community

License Details

Facility TypeClass CNA (Nonambulatory)
IssuanceOctober 1, 2012
CountyWashington

Ownership & Operating Entity

Ivy Manor of West Bend is legally operated by Ivy Manor Of West Bend LLC, and administered by Susan K Polster.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactSTACY FELTES (per state records, record updated Jul 2026)

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Gender ServedBoth
Minimum Age55

Rate Information (WI)

Monthly Rate Range $6,000 - $6,700

Contact Ivy Manor of West Bend

Inspection History

In Wisconsin, the Department of Health Services, Division of Quality Assurance performs unannounced onsite surveys to ensure that long-term care facilities meet health and safety laws.

Since 2023 · 3 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 4 deficiencies 3 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Wisconsin state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Wisconsin state average
Overall vs. WI average 0 Worse No metrics in this bucket. 2 Better Metrics better than Wisconsin average:
• Total deficiencies (67% below)
• Deficiencies per inspection (26% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWI Averagevs. WI Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 412 This facility has 67% fewer total deficiencies than a typical Wisconsin assisted living residence (4 vs. WI avg 12).↓ 67% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.31.75 This facility has 26% fewer deficiencies per inspection than a typical Wisconsin assisted living residence (1.3 vs. WI avg 1.75).↓ 26% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWI Averagevs. WI Avg
Total inspections Info Combined count of all inspections conducted at this facility. 35 This facility has had 40% fewer total inspections than the Wisconsin average (3 vs. WI avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 40% fewer
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private / Companion Suites

Building type icon
Building type icon

Building Type: Single-story

Safety systems icon
Safety systems icon

Safety Systems

Managed by Susan Polster

Owner/Administrator

Places of interest near Ivy Manor of West Bend

Address 0.5 miles from city center Info Estimated distance in miles from West Bend's city center to Ivy Manor of West Bend's address, calculated via Google Maps.

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Compare Assisted Living around West Bend

Info below is compiled from the WI Dept. of Health Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. CCRC (Continuing Care Retirement Community): A campus with multiple care levels so residents can age in place without moving.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Number of inspections triggered by complaints or allegations. Useful for spotting facilities that receive frequent complaint-driven scrutiny.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
New Perspective Senior Living | West Bend
AL
IL
MC
West Bend
60
Facility 60
WI AVG 57
Rank #143 / 435
Yes
28
Facility 28
WI AVG 44
Rank #352 / 500
Studio / 1 Bed / 2 Bed
19
Facility 19
WI AVG 12
Rank #61 / 330
56.7%
Facility 56.7%
WI AVG 75.7%
Rank #293 / 349
A+Ryan NovaczykWest Bend Ops LLC9
9
Facility 9
WI AVG 4
Rank #276 / 309
18
Facility 18
WI AVG 12
Rank #246 / 309
2.0
Facility 2.0
WI AVG 2.4
Rank #212 / 309
Ivy Manor of West Bend
AL
MC
RC
West Bend
26
Facility 26
WI AVG 57
Rank #365 / 435
No
63
Facility 63
WI AVG 44
Rank #126 / 500
Private / Companion Suites
13
Facility 13
WI AVG 12
Rank #102 / 330
76.9%
Facility 76.9%
WI AVG 75.7%
Rank #189 / 349
-Susan K PolsterIvy Manor Of West Bend LLC3
0
Facility 0
WI AVG 4
Rank #1 / 309
4
Facility 4
WI AVG 12
Rank #148 / 309
1.3
Facility 1.3
WI AVG 2.4
Rank #175 / 309
Cedar Community – Cedar Ridge Campus
AL
CCRC
IL
MC
NH
SNF
West Bend-No-Studio / 1 Bed / 2 Bed--B-Kelli Deruyter-----
Touchstone of West Bend
AL
RESC
West Bend-No
25
Facility 25
WI AVG 44
Rank #369 / 500
Private Rooms---------
Kathy Hospice
AL
HOS
West Bend-No
2
Facility 2
WI AVG 44
Rank #492 / 500
----------

Rank badges are statewide: each community is ranked against every WI community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial Assistance for
Assisted Living in Wisconsin

Ivy Manor of West Bend is located in West Bend, Wisconsin.
Here are the financial assistance programs available to residents in Wisconsin.

Get Financial aid guidance

Family Care Program

WI Medicaid Family Care

Age 65+ or disabled
General Wisconsin resident, Medicaid-eligible, long-term care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
WI

Managed care model; rural/urban balance.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Wisconsin Caregiver Support Program

WI NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)
General Wisconsin resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
WI

High rural demand; ADRC coordination.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$65/day) Short-term facility care (up to 5 days)

IRIS (Include, Respect, I Self-Direct)

Wisconsin IRIS

Age 65+ (or disabled 18+)
General WI resident, Medicaid-eligible, NFLOC.
Income Limits (2025) ~$2,829/month; QIT optional.
Asset Limits $2,000 (individual), $3,000 (couple).
WI

Flexible budget; serves ~20,000; participant hires caregivers.

Benefits
Personal care (custom hours) Respite Home mods Equipment Transportation Support services

SeniorCare Prescription Drug Assistance

Wisconsin SeniorCare

Age 65+
General WI resident, US citizen/qualified immigrant, not on full Medicaid.
Income Limits (2025) ~$24,980-$34,980/year (Level 1-2B, individual); varies by level.
Asset Limits None.
WI

Four benefit levels; serves ~50,000 annually.

Benefits
$5 generic/$15 brand copays (Level 1); deductibles ($500-$850) for higher levels; covers most Rx drugs

Medicare Savings Program (MSP)

Wisconsin Medicare Savings Program

Age 65+ or disabled
General WI resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
WI

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Wisconsin Home Energy Assistance Program (WHEAP)

Wisconsin WHEAP

Age 60+ prioritized
General WI resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
WI

Covers gas, electric, wood; crisis aid available.

Benefits
Heating/electric aid ($300-$1,000/season) Crisis aid ($500 max) Weatherization

VA Aid and Attendance (A&A) and Housebound Benefits

Wisconsin VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General WI resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
WI

High rural veteran use; supports care costs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Deferral Loan Program

Wisconsin Property Tax Deferral Loan

Age 65+
General WI resident, homeowner, live in home 6+ months/year.
Income Limits (2025) ~$24,980/year household
Asset Limits Home equity < $500,000; limited other assets.
WI

Saves ~$500-$1,500/year; interest ~2%-3%.

Benefits
Deferred tax payment (~$500-$1,500/year avg.)

Senior Farmers’ Market Nutrition Program (SFMNP)

Wisconsin SFMNP

Age 60+
General WI resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
WI

Vouchers (~$45/season); serves ~15,000 annually.

Benefits
Vouchers (~$45/season) for produce at farmers’ markets

Frequently Asked Questions about Ivy Manor of West Bend

Is Ivy Manor of West Bend in a walkable area?

Ivy Manor of West Bend has a walk score of 63. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Ivy Manor of West Bend?

Ivy Manor of West Bend's occupancy is 76.9%.

How long has Ivy Manor of West Bend been in business?

Ivy Manor of West Bend has been operating for approximately 13 years, based on available licensing and registration records.

Are pets allowed at Ivy Manor of West Bend?

No, Ivy Manor of West Bend has a no-pet policy.

Who is the administrator of Ivy Manor of West Bend?

Susan K Polster is the administrator of Ivy Manor of West Bend.

How many beds does Ivy Manor of West Bend have?

Ivy Manor of West Bend has 26 beds.

Has Ivy Manor of West Bend had any deficiencies?

Ivy Manor of West Bend has had 4 reported deficiencies according to records from Wisconsin Department of Health Services (DHS).

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