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Ivy Manor of West Bend
Assisted Living, Memory Care & Respite Care · West Bend, WI
Exterior view of Ivy Manor of West Bend Exterior view of Ivy Manor assisted living facility Cozy common area with a fireplace and seating Dining area with wooden tables and chairs Bright, inviting living area with comfortable seating

Ivy Manor of West Bend

Assisted Living, Memory Care & Respite Care · West Bend, WI
370 S Forest Ave, West Bend, WI 53095 View map Calculator: See prices in your area
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Overview of Ivy Manor of West Bend

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Ideally located in West Bend, WI, Ivy Manor of West Bend perfectly combines a relaxing and fun environment while providing assisted living, memory care, and respite care services. With the needs and aspirations of adults 55 and older, the community features a competent and highly trained team available 24/7. Seniors let go of their worries and live to their potential in the community’s bright and friendly environment.

Respecting residents’ choices, the community conducts a variety of fun activities and enriching events that are carefully curated to promote friendships. Have a delightful dining experience with healthy and delectable meals that accommodate residents’ special diets and food preferences. Ivy Manor of West Bend is a good place for seniors to spend their best years with its serene campus.

Facility Direct Line (262) 365-0056
Facility Direct Line (262) 365-0056
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Bed community size
26-bed community Rank #423 / 494Bed count — State benchmarkedThis home is ranked 423rd out of 494 homes in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
13 years in operation Rank #106 / 339Years in operation — State benchmarkedThis home is ranked 106th out of 339 homes in Wisconsin for years in operation. Shows how long this facility has been in operation compared to other Wisconsin facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 63 / 100 Rank #140 / 556Walk Score — State benchmarkedThis home is ranked 140th out of 556 homes in Wisconsin for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
77%
Rank #205 / 406Occupancy rate — State benchmarkedThis home is ranked 205th out of 406 homes in Wisconsin for occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 406. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Wisconsin average: 70%
Occupied beds
20 / 26
Average occupied beds in Wisconsin homes 54 beds

License Details

Facility TypeClass CNA (Nonambulatory)
IssuanceOctober 1, 2012
CountyWashington

Ownership & Operating Entity

Ivy Manor of West Bend is legally operated by Ivy Manor Of West Bend LLC, and administered by Susan K Polster.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactSTACY FELTES (per state records, record updated Jul 2026)

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Gender ServedBoth
Minimum Age55

Rate Information (WI)

Monthly Rate Range $6,000 - $6,700

Contact Ivy Manor of West Bend

Inspection History

In Wisconsin, the Department of Health Services, Division of Quality Assurance performs unannounced onsite surveys to ensure that long-term care facilities meet health and safety laws.

Since 2023 · 3 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 4 deficiencies 3 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Wisconsin state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Wisconsin state average
Overall vs. WI average 0 Worse No metrics in this bucket. 2 Better Metrics better than Wisconsin average:
• Total deficiencies (67% below)
• Deficiencies per inspection (46% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWI Averagevs. WI Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 412 This facility has 67% fewer total deficiencies than a typical Wisconsin assisted living residence (4 vs. WI avg 12).↓ 67% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.32.4 This facility has 46% fewer deficiencies per inspection than a typical Wisconsin assisted living residence (1.3 vs. WI avg 2.4).↓ 46% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWI Averagevs. WI Avg
Total inspections Info Combined count of all inspections conducted at this facility. 35 This facility has had 40% fewer total inspections than the Wisconsin average (3 vs. WI avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 40% fewer
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private / Companion Suites

Building type icon
Building type icon

Building Type: Single-story

Safety systems icon
Safety systems icon

Safety Systems

Managed by Susan Polster

Owner/Administrator

Places of interest near Ivy Manor of West Bend

Address 0.5 miles from city center Info Estimated distance in miles from West Bend's city center to Ivy Manor of West Bend's address, calculated via Google Maps.

Calculate Travel Distance to Ivy Manor of West Bend

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Address

Compare Assisted Living around West Bend

Info below is compiled from the WI Dept. of Health Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

New Perspective Senior Living | West Bend
AL
IL
MC
West Bend
60
Facility 60
WI AVG 61
Rank #185 / 494
Yes
28
Facility 28
WI AVG 44
Rank #391 / 556
Studio / 1 Bed / 2 Bed
19
Facility 19
WI AVG 12
Rank #64 / 339
 56.7% A+Ryan NovaczykWest Bend Ops LLC9
9
Facility 9
WI AVG 4
Rank #277 / 310
18
Facility 18
WI AVG 12
Rank #247 / 310
2.0
Facility 2.0
WI AVG 2.4
Rank #213 / 310
Ivy Manor of West Bend
AL
MC
RC
West Bend
26
Facility 26
WI AVG 61
Rank #423 / 494
No
63
Facility 63
WI AVG 44
Rank #140 / 556
Private / Companion Suites
13
Facility 13
WI AVG 12
Rank #106 / 339
 76.9% -Susan K PolsterIvy Manor Of West Bend LLC3
0
Facility 0
WI AVG 4
Rank #1 / 310
4
Facility 4
WI AVG 12
Rank #149 / 310
1.3
Facility 1.3
WI AVG 2.4
Rank #176 / 310
Touchstone of West Bend
AL
RESC
West Bend-No
25
Facility 25
WI AVG 44
Rank #410 / 556
Private Rooms---------
Cedar Community – Cedar Ridge Campus
AL
IL
MC
NH
SNF
West Bend (Cedar Ridge Drive)-No-Studio / 1 Bed / 2 Bed--B-Kelli Deruyter-----
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Financial Assistance for
Assisted Living in Wisconsin

Ivy Manor of West Bend is located in West Bend, Wisconsin.
Here are the financial assistance programs available to residents in Wisconsin.

Get Financial aid guidance

Family Care Program

WI Medicaid Family Care

Age 65+ or disabled
General Wisconsin resident, Medicaid-eligible, long-term care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
WI

Managed care model; rural/urban balance.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Wisconsin Caregiver Support Program

WI NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)
General Wisconsin resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
WI

High rural demand; ADRC coordination.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$65/day) Short-term facility care (up to 5 days)

IRIS (Include, Respect, I Self-Direct)

Wisconsin IRIS

Age 65+ (or disabled 18+)
General WI resident, Medicaid-eligible, NFLOC.
Income Limits (2025) ~$2,829/month; QIT optional.
Asset Limits $2,000 (individual), $3,000 (couple).
WI

Flexible budget; serves ~20,000; participant hires caregivers.

Benefits
Personal care (custom hours) Respite Home mods Equipment Transportation Support services

SeniorCare Prescription Drug Assistance

Wisconsin SeniorCare

Age 65+
General WI resident, US citizen/qualified immigrant, not on full Medicaid.
Income Limits (2025) ~$24,980-$34,980/year (Level 1-2B, individual); varies by level.
Asset Limits None.
WI

Four benefit levels; serves ~50,000 annually.

Benefits
$5 generic/$15 brand copays (Level 1); deductibles ($500-$850) for higher levels; covers most Rx drugs

Medicare Savings Program (MSP)

Wisconsin Medicare Savings Program

Age 65+ or disabled
General WI resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
WI

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Wisconsin Home Energy Assistance Program (WHEAP)

Wisconsin WHEAP

Age 60+ prioritized
General WI resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
WI

Covers gas, electric, wood; crisis aid available.

Benefits
Heating/electric aid ($300-$1,000/season) Crisis aid ($500 max) Weatherization

VA Aid and Attendance (A&A) and Housebound Benefits

Wisconsin VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General WI resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
WI

High rural veteran use; supports care costs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Deferral Loan Program

Wisconsin Property Tax Deferral Loan

Age 65+
General WI resident, homeowner, live in home 6+ months/year.
Income Limits (2025) ~$24,980/year household
Asset Limits Home equity < $500,000; limited other assets.
WI

Saves ~$500-$1,500/year; interest ~2%-3%.

Benefits
Deferred tax payment (~$500-$1,500/year avg.)

Senior Farmers’ Market Nutrition Program (SFMNP)

Wisconsin SFMNP

Age 60+
General WI resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
WI

Vouchers (~$45/season); serves ~15,000 annually.

Benefits
Vouchers (~$45/season) for produce at farmers’ markets

Frequently Asked Questions about Ivy Manor of West Bend

Is Ivy Manor of West Bend in a walkable area?

Ivy Manor of West Bend has a walk score of 63. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Ivy Manor of West Bend?

Ivy Manor of West Bend's occupancy is 77%.

How long has Ivy Manor of West Bend been in business?

Ivy Manor of West Bend has been operating for approximately 13 years, based on available licensing and registration records.

Are pets allowed at Ivy Manor of West Bend?

No, Ivy Manor of West Bend has a no-pet policy.

Who is the administrator of Ivy Manor of West Bend?

Susan K Polster is the administrator of Ivy Manor of West Bend.

How many beds does Ivy Manor of West Bend have?

Ivy Manor of West Bend has 26 beds.

Has Ivy Manor of West Bend had any deficiencies?

Ivy Manor of West Bend has had 4 reported deficiencies since 2023 according to records from Wisconsin Department of Health Services (DHS).

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