New Era
Assisted Living, Hospice Care, Memory Care & Respite Care · Lakeland, FL
New Era
Assisted Living, Hospice Care, Memory Care & Respite Care · Lakeland, FL
New Era accepts Medicaid and Veteran Affairs Benefits.
Overview of New Era
New Era is a 60-bed, family-owned assisted living and memory care home. The property offers specialized memory care programming tailored to support the daily needs and safety of residents dealing with cognitive decline.
State compliance logs covering a 13-year period detail 39 total deficiencies across 42 separate evaluations. This tracks out to about 2.9 citations annually, which is 37% better than the Florida state baseline. Every review on file turned up at least one minor infraction, resulting in a historical zero citations-per-inspection rate for entirely clear standard evaluations until recently.
While early records showed sporadic, low-level infractions involving building upkeep, resident rights, and paperwork, the facility faced an escalation in 2023 and 2024, with inspections flagging issues across food services, financial stability reports, and staff training. However, recent 2025 filings show a clear shift toward better oversight; after a few minor environmental and risk management marks in May 2025, back-to-back inspections in June and September 2025 came back completely clean. The provider has never faced financial fines or administrative enforcement actions.
Individuals researching regional care options can use these long-term reports to gauge the facility’s current operational direction. Because the state records show that past issues with staff training and building maintenance have been actively ironed out over the past year, the recent data points to a much more stable environment. It remains a smart precaution to visit the building in person to look over the common areas yourself and talk with the management team about their daily training and safety routines.
60-bed community Rank #695 / 1074Bed count — State benchmarkedThis home is ranked 695th out of 1074 homes in Florida. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 79 / 100 Rank #114 / 1486Walk Score — State benchmarkedThis home is ranked 114th out of 1486 homes in Florida. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAssisted Living Facility
StatusIn Litigation
IssuanceMarch 10, 2026
ExpirationJanuary 17, 2026 Expired
CountyPolk
License Number10535
New Era is legally operated by New Era Business Llc, and administered by Ruth Bermudez Ortiz.
Owner NameNew Era Business LLC
Profit StatusFor-profit
Optional State Supplement
50 units
Private
10 units
Total beds
60 units
Staffing
Key information about the people who lead and staff this community.
English
Spanish
Specific ProgramsMowing, Mulch Installation, Shrub Trimming, Fall Clean Up, Irrigation, Landscaping, Sod Installation
Touring HoursMonday-Saturday: 8:00am - 6:00pm, Sunday: Closed
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2012 · 14 years of data
58 citations
49 inspections
16 fines
$17.0K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.
19 points below the Florida average for assisted living residences (83/100)
Rank #810 / 876 in Florida Inspection Score — State benchmarked This home is ranked 810th out of 876 homes in Florida. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 64 out of 100. Letter grade D. 19 points below the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
16vs 5 avg↑ 220% higher than FL avg
-
$17kvs $11.6k↑ 46% higher than FL avg
Data reflects the most recent 14 years (since 2012).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2012 vs. Florida state average
Overall vs. FL average
5 Worse
Metrics worse than Florida average:
• Total citations (76% above)
• Citations per year (71% above)
• Total inspections (88% above)
• Inspections with citations (138% above)
• Inspection citation rate (26% above) 1 Better Metrics better than Florida average:
• Citations per inspection (8% below)
• Total citations (76% above)
• Citations per year (71% above)
• Total inspections (88% above)
• Inspections with citations (138% above)
• Inspection citation rate (26% above) 1 Better Metrics better than Florida average:
• Citations per inspection (8% below)
Latest Inspection
September 24, 2025
Complaint
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 58 | 33 | This facility has 76% more total citations than a typical Florida assisted living residence (58 vs. FL avg 33).↑ 76% worse Rank #773 / 919 Total citations — State benchmarked This home is ranked 773rd out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2012.
| 4.1 | 2.4 | This facility has 71% more citations per year than a typical Florida assisted living residence (4.1 vs. FL avg 2.4).↑ 71% worse |
|
Citations per inspection
Average citations per inspection.
| 1.2 | 1.3 | This facility has 8% fewer citations per inspection than a typical Florida assisted living residence (1.2 vs. FL avg 1.3).↓ 8% better Rank #458 / 919 Citations per inspection — State benchmarked This home is ranked 458th out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 49 | 26 | This facility has 88% more total inspections than a typical Florida assisted living residence (49 vs. FL avg 26).↑ 88% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 38 | 16 | This facility has 138% more inspections with citations than a typical Florida assisted living residence (38 vs. FL avg 16).↑ 138% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 78% | 62% | This facility has 16 percentage points higher inspection citation rate than a typical Florida assisted living residence (78% vs. FL avg 62%).↑ 16% worse Rank #803 / 919 Inspection citation rate — State benchmarked This home is ranked 803rd out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on September 24, 2025, found no deficiencies during a complaint investigation.
- Deficiencies have consistently involved physical plant safety and emergency management, with several Class 3 citations noted since 2021.
- The May 15, 2025 inspection cited two deficiencies including one severity 1 and one severity 2 related to physical plant and emergency management.
Activities in this home
- Arts and Crafts
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Other
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near New Era
0.0 miles from city center
Estimated distance in miles from Lakeland's city center to New Era's address, calculated via Google Maps.
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The information below is reported by the Florida Agency for Health Care Administration (AHCA).
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#261 / 919 | 45
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FL AVG
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1.3
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28
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88
FL AVG
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#383 / 876 | 20 | 55%
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FL AVG
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#435 / 919 | 26
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26
FL AVG
33
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1.3
FL AVG
1.3
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| The Canopy at Waldenwoods | AL | Plant City (Walden Woods) | 80
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80
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89
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90
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#314 / 876 | 11 | 36.4%
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61.5%
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#187 / 919 | 23
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23
FL AVG
33
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2.1
FL AVG
1.3
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| Grace Manor Suites | AL NH RC | Lakeland (North Socrum Loop Road) | 77
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77
FL AVG
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89
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61.5%
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#341 / 919 | 31
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31
FL AVG
33
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60
FL AVG
89
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#695 / 1074 | No |
79
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79
FL AVG
40
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#114 / 1486 | New Era Business LLC | 64
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64
FL AVG
83
Rank
#810 / 876 | 49 | 77.6%
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77.6%
FL AVG
61.5%
Rank
#803 / 919 | 58
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58
FL AVG
33
Rank
#773 / 919 | 1.2
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1.2
FL AVG
1.3
Rank
#458 / 919 | For-Profit | $17,000 | Ruth Bermudez Ortiz | - | - |
Financial Assistance for
Assisted Living in Florida
New Era is located in LAKELAND, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about New Era
What neighborhood is New Era in?
New Era is in the Downtown neighborhood of LAKELAND.
What languages are spoken at New Era?
The team at New Era speaks English and Spanish.
Who is the owner of New Era?
New Era is legally operated by New Era Business Llc, and administered by Ruth Bermudez Ortiz.
Is New Era in a walkable area?
New Era has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of New Era?
According to FL state health department records, New Era's license number is 10535.
When does New Era's license expire?
According to FL state health department records, New Era's license expires on January 17, 2026.
What payment types does New Era accept?
New Era accepts Medicaid, Other, and VA.
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