New Hope White Lake Senior Living Community
Assisted Living & Memory Care · White Lake, MI
New Hope White Lake Senior Living Community
Assisted Living & Memory Care · White Lake, MI
Overview of New Hope White Lake Senior Living Community
New Hope White Lake Senior Living Community is a 117-bed assisted living and memory care facility at 450 S Williams Lake Road in White Lake, Oakland County, Michigan. Operated by New Hope White Lake, LLC, with Khurram Rumi Shahzad as Authorized Representative and Owner, the facility offers assisted living and memory care services under an all-inclusive pricing model. Administrator Shannon Snapp oversees operations. Respite care and life enrichment programming are available, along with assisted living lite services.
The facility is car-dependent, ranked 642nd of 702 statewide by walk score of 6. Current occupancy stands at 47 percent, with 55 residents of 117 capacity as of May 2025. The facility opened in January 2023.
Original licensing in January 2023 documented substantial compliance with zero deficiencies. Within six months, July 2023 renewal identified three deficiencies. The facility was offering independent living services without department approval, a program statement issue rather than operational failure.
It failed to maintain a meal census record as required. A sink in the assisted living salon had very low water pressure.
October 2023 complaint investigation substantiated two deficiencies following allegations of medication impropriety and HIPAA breaches. Medical records were accessible in an unlocked copy room. Medications were not always administered per physician’s orders. Documentation gaps included failure to initial medication administration records and unclear duplicate medication orders.
Allegations about inadequate resident care, inadequate memory care staffing, and building maintenance issues were not substantiated based on investigation findings. May 2025 complaint investigation substantiated one deficiency for documentation errors in medication administration records and controlled substance logs. The investigation found no evidence that residents failed to receive prescribed narcotic medications, but several documentation errors existed. An allegation about resident skin breakdown from inadequate personal care was not substantiated.
The pattern across four inspections over 2.3 years reveals systemic documentation deficiencies and administrative lapses rather than evidence of withheld care. The medication documentation failures are material for compliance purposes. The HIPAA breach from unlocked medical records is serious and warrants questions about privacy protocols and corrective action. The facility’s compliance posture appears as a newer operation still calibrating administrative systems, particularly around medication recording and privacy controls, though care delivery allegations have not been substantiated by investigators.
Families should verify medication administration protocols, documentation safeguards, and HIPAA compliance improvements following the October 2023 and May 2025 substantiated deficiencies before placement.
117-bed community Rank #81 / 428Bed count — State benchmarkedThis home is ranked 81st out of 428 homes we track in Michigan for bed count. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation Rank #142 / 295Years in operation — State benchmarkedThis home is ranked 142nd out of 295 homes we track in Michigan for years in operation. Shows how long this facility has been in operation compared to other Michigan facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score: 6 / 100 Rank #637 / 674Walk Score — State benchmarkedThis home is ranked 637th out of 674 homes we track in Michigan for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Michigan facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeHomes For The Aged
IssuanceAugust 1, 2025
CountyOakland
License NumberAH630406127
Owner NameNew Hope White Lake, LLC
Licensed Nurses/CNAs
Assisted Living Lite
Pets not allowed
Specific ProgramsLife Enrichment
Touring HoursMon-Sun 9am-6pm
Inspection History
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
Since 2023 · 3 years of data
These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability.
6 deficiencies
4 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. Michigan state average
Overall vs. MI average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Michigan average:
• Total deficiencies (25% below)
• Deficiencies per inspection (6% below)
• Total deficiencies (25% below)
• Deficiencies per inspection (6% below)
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 6 | 8 | This facility has 25% fewer total deficiencies than a typical Michigan assisted living residence (6 vs. MI avg 8).↓ 25% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.5 | 1.6 | This facility has 6% fewer deficiencies per inspection than a typical Michigan assisted living residence (1.5 vs. MI avg 1.6).↓ 6% better |
Inspections
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 4 | 5 | This facility has had 20% fewer total inspections than the Michigan average (4 vs. MI avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 20% fewer |
Places of interest near New Hope White Lake Senior Living Community
0.5 miles from city center
Estimated distance in miles from White Lake's city center to New Hope White Lake Senior Living Community's address, calculated via Google Maps.
Calculate Travel Distance to New Hope White Lake Senior Living Community
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Compare Assisted Living around the area
Info below is compiled from the MI Licensing & Regulatory Affairs (LARA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
|
City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Number of years the company has been in operation.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
|
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
|
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Iron County Medical Care Facility | AL MC NH SNF | Crystal Falls | 200
Facility
200
MI AVG
74
Rank
#7 / 428 | No |
11
Facility
11
MI AVG
40
Rank
#595 / 674 | Private Rooms | 25
Facility
25
MI AVG
14
Rank
#83 / 295 | A+ | 4 | 19
Facility
19
MI AVG
8
Rank
#286 / 330 | 4.8
Facility
4.8
MI AVG
1.6
Rank
#311 / 330 | - |
| Chelsea Retirement Community | AL IL MC NH SNF | Chelsea | 172
Facility
172
MI AVG
74
Rank
#18 / 428 | Yes |
13
Facility
13
MI AVG
40
Rank
#576 / 674 | Studio / 1 Bed / 2 Bed / Cottage | - | - | 7 | 22
Facility
22
MI AVG
8
Rank
#296 / 330 | 3.1
Facility
3.1
MI AVG
1.6
Rank
#284 / 330 | United Methodist Retirement Communities Inc |
| Michigan Masonic Home | AL IL MC NH PC RC SNF | Alma | 124
Facility
124
MI AVG
74
Rank
#66 / 428 | No |
67
Facility
67
MI AVG
40
Rank
#88 / 674 | - | - | A+ | 11 | 14
Facility
14
MI AVG
8
Rank
#260 / 330 | 1.3
Facility
1.3
MI AVG
1.6
Rank
#164 / 330 | - |
| New Hope White Lake Senior Living Community | AL MC | White Lake | 117
Facility
117
MI AVG
74
Rank
#81 / 428 | No |
6
Facility
6
MI AVG
40
Rank
#637 / 674 | - | 1
Facility
1
MI AVG
14
Rank
#142 / 295 | - | 4 | 6
Facility
6
MI AVG
8
Rank
#170 / 330 | 1.5
Facility
1.5
MI AVG
1.6
Rank
#185 / 330 | - |
| Lourdes Senior Community | AL HOS IL MC NH SNF | Waterford Twp (Watkins-Pontiac Estates) | 80
Facility
80
MI AVG
74
Rank
#175 / 428 | No |
8
Facility
8
MI AVG
40
Rank
#615 / 674 | Studio / 1 Bed / 2 Bed | - | - | - | - | - | - |
Frequently Asked Questions about New Hope White Lake Senior Living Community
Who is the owner of New Hope White Lake Senior Living Community?
New Hope White Lake Senior Living Community is legally operated by New Hope White Lake, LLC.
Is New Hope White Lake Senior Living Community in a walkable area?
New Hope White Lake Senior Living Community has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of New Hope White Lake Senior Living Community?
According to MI state health department records, New Hope White Lake Senior Living Community's license number is AH630406127.
How long has New Hope White Lake Senior Living Community been in business?
New Hope White Lake Senior Living Community has been operating for approximately 1 year, based on available licensing and registration records.
Are pets allowed at New Hope White Lake Senior Living Community?
No, New Hope White Lake Senior Living Community has a no-pet policy.
How many beds does New Hope White Lake Senior Living Community have?
New Hope White Lake Senior Living Community has 117 beds.
Has New Hope White Lake Senior Living Community had any deficiencies?
New Hope White Lake Senior Living Community has had 6 reported deficiencies since 2023 according to records from Michigan Dept. of Licensing and Regulatory Affairs (LARA).
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