New Hope White Lake Senior Living Community

Overview of New Hope White Lake Senior Living Community

New Hope White Lake Senior Living Community is a 117-bed assisted living and memory care facility at 450 S Williams Lake Road in White Lake, Oakland County, Michigan. Operated by New Hope White Lake, LLC, with Khurram Rumi Shahzad as Authorized Representative and Owner, the facility offers assisted living and memory care services under an all-inclusive pricing model. Administrator Shannon Snapp oversees operations. Respite care and life enrichment programming are available, along with assisted living lite services.

The facility is car-dependent, ranked 642nd of 702 statewide by walk score of 6. Current occupancy stands at 47 percent, with 55 residents of 117 capacity as of May 2025. The facility opened in January 2023.

Original licensing in January 2023 documented substantial compliance with zero deficiencies. Within six months, July 2023 renewal identified three deficiencies. The facility was offering independent living services without department approval, a program statement issue rather than operational failure.

It failed to maintain a meal census record as required. A sink in the assisted living salon had very low water pressure.

October 2023 complaint investigation substantiated two deficiencies following allegations of medication impropriety and HIPAA breaches. Medical records were accessible in an unlocked copy room. Medications were not always administered per physician’s orders. Documentation gaps included failure to initial medication administration records and unclear duplicate medication orders.

Allegations about inadequate resident care, inadequate memory care staffing, and building maintenance issues were not substantiated based on investigation findings. May 2025 complaint investigation substantiated one deficiency for documentation errors in medication administration records and controlled substance logs. The investigation found no evidence that residents failed to receive prescribed narcotic medications, but several documentation errors existed. An allegation about resident skin breakdown from inadequate personal care was not substantiated.

The pattern across four inspections over 2.3 years reveals systemic documentation deficiencies and administrative lapses rather than evidence of withheld care. The medication documentation failures are material for compliance purposes. The HIPAA breach from unlocked medical records is serious and warrants questions about privacy protocols and corrective action. The facility’s compliance posture appears as a newer operation still calibrating administrative systems, particularly around medication recording and privacy controls, though care delivery allegations have not been substantiated by investigators.

Families should verify medication administration protocols, documentation safeguards, and HIPAA compliance improvements following the October 2023 and May 2025 substantiated deficiencies before placement.

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Facility Direct Line (248) 886-6700