New Windsor Country Inn
New Windsor Country Inn
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Overview of New Windsor Country Inn
Four decades under the same family defines New Windsor Country Inn before anything else. The Lockwood family has operated the 86-bed assisted living community at 450 Temple Hill Road in New Windsor, Orange County, since 1983. The neighborhood earns a Walk Score of 56, where some errands are accessible on foot but most trips require a car.
Nursing care is available around the clock, alongside rehabilitation services and physical therapy. Each resident room includes an emergency call system, and a monitored security system runs throughout the building. Daily meals are served, with special dietary accommodations available.
Activities include live entertainment, boat trips on the Hudson River, arts and crafts, and organized outings to local restaurants and parks. The Hudson River boat trips reflect the community’s position along the river’s west bank, embedded in the Hudson Valley setting. A beauty and barber salon and manicured grounds round out the on-site amenities.
Inspections are conducted by New York’s Department of Health and Office of Aging and Long Term Care. State review has historically focused on care planning and documentation.
New Windsor Country Inn serves older adults in Orange County who need assisted living in an independently run community with clinical services and an active social calendar. Four decades of Lockwood family operation and an activity program that includes Hudson River boat trips give the facility a character shaped by its geography and ownership history.
86-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 56 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyOrange
License Number540-F-026
Owner NameWilliam R. Lockwood William A. Lockwood Scott W. Lockwood Paul M. Lockwood
Emergency SystemsEmergency call system in each room.
Safety FeaturesMonitored security system.
Rehabilitation Services
Nursing Services
24-Hour Staffing
Beauty Salon/Barber
Manicured Grounds
Activitieslive entertainment, boat trips on the Hudson, arts and crafts, offsite events at restaurants, offsite events at parks in town
Specific Programsdining services
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
1 citation
2 complaints
1 inspection
0 complaint investigations
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for New York nursing homes: B 83/100
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
1 Worse
Metrics worse than New York average:
• Inspection citation rate (127% above) 8 Better Metrics better than New York average:
• Total citations (92% below)
• Citations per year (92% below)
• Citations per inspection (29% below)
• Inspections with citations (75% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
• Inspection citation rate (127% above) 8 Better Metrics better than New York average:
• Total citations (92% below)
• Citations per year (92% below)
• Citations per inspection (29% below)
• Inspections with citations (75% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
Latest Inspection
December 17, 2021
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 13 | This facility has 92% fewer total citations than a typical New York nursing home (1 vs. NY avg 13).↓ 92% better |
|
Citations per year
Average citations per year since 2021.
| 0.2 | 2.6 | This facility has 92% fewer citations per year than a typical New York nursing home (0.2 vs. NY avg 2.6).↓ 92% better |
|
Citations per inspection
Average citations per inspection.
| 1 | 1.4 | This facility has 29% fewer citations per inspection than a typical New York nursing home (1 vs. NY avg 1.4).↓ 29% better |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 9 | This facility has had 89% fewer total inspections than the New York average (1 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 89% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 4 | This facility has 75% fewer inspections with citations than a typical New York nursing home (1 vs. NY avg 4).↓ 75% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 79 | This facility has 97% fewer total complaints than a typical New York nursing home (2 vs. NY avg 79).↓ 97% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 15.8 | This facility has 97% fewer complaints per year than a typical New York nursing home (0.4 vs. NY avg 15.8).↓ 97% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.02 | 0.50 | This facility has 96% fewer complaints per bed than a typical New York nursing home (0.02 vs. NY avg 0.5).↓ 96% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- December 17, 2021 complaint investigation found one civil penalty violation, and the facility’s plan of correction was approved.
- September 22, 2021 complaint investigation found no violations or deficiencies.
- The record shows isolated civil penalty issues but no repeated or harm-level deficiencies across investigations.
Lawsuit overview for New Windsor Country Inn
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
3
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
3
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
3
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
3
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2024
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2024Places of interest near New Windsor Country Inn
4.6 miles from city center
Estimated distance in miles from New Windsor's city center to New Windsor Country Inn's address, calculated via Google Maps.
Calculate Travel Distance to New Windsor Country Inn
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Compare Assisted Living around Orange County
The information below is reported by the New York State Department of Health.
| Promenade at Middletown | AL | Middletown (City Of Middletown) | 200 | No | 79 | Promenade Middletown LLC | 93
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93
NY AVG
83
Rank
#96 / 591 | 5 | 80%
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80%
NY AVG
44.4%
Rank
#269 / 321 | 2
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2
NY AVG
6
Rank
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4
NY AVG
14.5
Rank
#172 / 321 | 0.8
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NY AVG
1.6
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| The Sentinel of Mohegan Lake | AL HC | Mohegan Lake | 188 | No | 59 | The Sentinel Of Mohegan Lake, LLC | 82
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82
NY AVG
83
Rank
#316 / 591 | 13 | 38.5%
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38.5%
NY AVG
44.4%
Rank
#165 / 321 | 12
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12
NY AVG
6
Rank
#281 / 321 | 11
Facility
11
NY AVG
14.5
Rank
#236 / 321 | 0.8
Facility
0.8
NY AVG
1.6
Rank
#181 / 321 |
| The Sentinel of Port Jervis | AL HC | Port Jervis (Greenville Turnpike) | 160 | No | 25 | The Sentinel Of Port Jervis, LLC | 73
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73
NY AVG
83
Rank
#461 / 591 | 12 | 58.3%
Facility
58.3%
NY AVG
44.4%
Rank
#222 / 321 | 12
Facility
12
NY AVG
6
Rank
#281 / 321 | 30
Facility
30
NY AVG
14.5
Rank
#302 / 321 | 2.5
Facility
2.5
NY AVG
1.6
Rank
#294 / 321 |
| New Windsor Country Inn | AL | New Windsor | 86 | No | 56 | - | - | 2 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 321 | 0
Facility
0
NY AVG
6
Rank
#98 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 321 |
Financial Assistance for
Assisted Living in New York
New Windsor Country Inn is located in New Windsor, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about New Windsor Country Inn
Who is the owner of New Windsor Country Inn?
New Windsor Country Inn is legally operated by William R. Lockwood William A. Lockwood Scott W. Lockwood Paul M. Lockwood.
Is New Windsor Country Inn in a walkable area?
New Windsor Country Inn has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of New Windsor Country Inn?
According to NY state health department records, New Windsor Country Inn's license number is 540-F-026.
How many beds does New Windsor Country Inn have?
New Windsor Country Inn has 86 beds.
Are there photos of New Windsor Country Inn?
Yes — there are 9 photos of New Windsor Country Inn in the photo gallery on this page.
What is the address of New Windsor Country Inn?
New Windsor Country Inn is located at 450 Temple Hill Road P.o. Box 4328, New Windsor, NY 12553.
What is the phone number of New Windsor Country Inn?
(845) 565-8110 will put you in contact with the team at New Windsor Country Inn.
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