New Windsor Country Inn
New Windsor Country Inn
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Overview of New Windsor Country Inn
New Windsor Country Inn is an 86-bed Adult Home at 450 Temple Hill Road, New Windsor, Orange County, New York. The facility, independently owned by the Lockwood family, has served the community since 1983 and operates under active licensure from the New York Department of Health, Office of Aging and Long Term Care. The community provides assistance with activities of daily living, nursing care, physical therapy, and rehabilitation services alongside social activities and structured dining.
The regulatory record with the New York State Department of Health, Office of Aging and Long Term Care includes two complaint investigations conducted in 2021. A September investigation found no violations. A December investigation identified one deficiency related to civil penalty compliance (regulation 486.5(a)(4)(v)), with an approved corrective plan. One deficiency across that period places the facility 80 percent better than New York’s state average of 5.1 deficiencies per year.
However, a Stipulation and Order was issued March 22, 2022 (ACF-22-020), formally requiring correction of civil penalty compliance issues. This enforcement action signals that the facility faced serious deficiencies in its adherence to financial or regulatory penalties and was required to demonstrate corrective measures to the state.
The complaint rate of 2.3 complaints per 100 occupied beds substantially underscores the state average of 49.9 per 100 occupied beds. Three tort cases naming Michael Arduino and the estate of Margie Arduino, deceased, were filed between 2023 and 2024 and all were dismissed by 2024; an appeal on one case was filed in September 2024, indicating ongoing civil litigation related to past resident care.
The facility includes emergency call systems in each room, monitored security, rehabilitation services, a beauty salon, social programming, and manicured grounds. Meals are provided daily with special dietary accommodations available. Activities include live entertainment, boat trips on the Hudson River, arts and crafts, and offsite outings. The facility does not permit pets.
Families should ask about corrective measures addressing the civil penalty compliance issues in the Stipulation and Order (March 2022).
86-bed community Rank #551 / 748Bed count — State benchmarkedThis home is ranked 551st out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 56 / 100 Rank #738 / 1173Walk Score — State benchmarkedThis home is ranked 738th out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyOrange
License Number540-F-026
Owner NameWilliam R. Lockwood William A. Lockwood Scott W. Lockwood Paul M. Lockwood
Emergency SystemsEmergency call system in each room.
Safety FeaturesMonitored security system.
Rehabilitation Services
Nursing Services
24-Hour Staffing
Beauty Salon/Barber
Manicured Grounds
ActivitiesA full itinerary of activities, which include live entertainment, boat trips on the Hudson, arts and crafts, offsite events at restaurants and parks in town.
Food DescriptionDelicious meals served daily and daily snacks; special meal/dietary planning available.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
1 citation
2 complaints
1 inspection
0 complaint investigations
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for New York nursing homes: B 83/100
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
1 Worse
Metrics worse than New York average:
• Inspection citation rate (127% above) 9 Better Metrics better than New York average:
• Total citations (92% below)
• Citations per year (92% below)
• Citations per inspection (29% below)
• Total inspections (89% below)
• Inspections with citations (75% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
• Inspection citation rate (127% above) 9 Better Metrics better than New York average:
• Total citations (92% below)
• Citations per year (92% below)
• Citations per inspection (29% below)
• Total inspections (89% below)
• Inspections with citations (75% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
Latest Inspection
December 17, 2021
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 13 | This facility has 92% fewer total citations than a typical New York nursing home (1 vs. NY avg 13).↓ 92% better |
|
Citations per year
Average citations per year since 2021.
| 0.2 | 2.6 | This facility has 92% fewer citations per year than a typical New York nursing home (0.2 vs. NY avg 2.6).↓ 92% better |
|
Citations per inspection
Average citations per inspection.
| 1 | 1.4 | This facility has 29% fewer citations per inspection than a typical New York nursing home (1 vs. NY avg 1.4).↓ 29% better |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 9 | This facility has 89% fewer total inspections than a typical New York nursing home (1 vs. NY avg 9).↓ 89% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 4 | This facility has 75% fewer inspections with citations than a typical New York nursing home (1 vs. NY avg 4).↓ 75% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 79 | This facility has 97% fewer total complaints than a typical New York nursing home (2 vs. NY avg 79).↓ 97% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 15.8 | This facility has 97% fewer complaints per year than a typical New York nursing home (0.4 vs. NY avg 15.8).↓ 97% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.02 | 0.50 | This facility has 96% fewer complaints per bed than a typical New York nursing home (0.02 vs. NY avg 0.5).↓ 96% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- December 17, 2021 complaint investigation found one civil penalty violation, and the facility’s plan of correction was approved.
- September 22, 2021 complaint investigation found no violations or deficiencies.
- The record shows isolated civil penalty issues but no repeated or harm-level deficiencies across investigations.
Lawsuit overview for New Windsor Country Inn
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
3
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
3
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
3
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
3
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2023
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2024
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2024Places of interest near New Windsor Country Inn
93.0 miles from city center
Estimated distance in miles from New Windsor's city center to New Windsor Country Inn's address, calculated via Google Maps.
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Compare Assisted Living around Orange County
The information below is reported by the New York State Department of Health.
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#97 / 593 | 5 | 80%
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44.4%
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#266 / 318 | 2
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2
NY AVG
6
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#97 / 318 | 4
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4
NY AVG
14.5
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#170 / 318 | 0.8
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0.8
NY AVG
1.6
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#179 / 318 |
| The Sentinel of Mohegan Lake | AL HC | Mohegan Lake | 188
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188
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#252 / 748 | No |
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63
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#710 / 1173 | The Sentinel Of Mohegan Lake, LLC | 82
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82
NY AVG
83
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#317 / 593 | 13 | 38.5%
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38.5%
NY AVG
44.4%
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#163 / 318 | 12
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12
NY AVG
6
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#279 / 318 | 11
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11
NY AVG
14.5
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#234 / 318 | 0.8
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0.8
NY AVG
1.6
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#179 / 318 |
| The Sentinel of Port Jervis | AL HC | Port Jervis (Greenville Turnpike) | 160
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160
NY AVG
160
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25
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#996 / 1173 | The Sentinel Of Port Jervis, LLC | 73
Facility
73
NY AVG
83
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#463 / 593 | 12 | 58.3%
Facility
58.3%
NY AVG
44.4%
Rank
#220 / 318 | 12
Facility
12
NY AVG
6
Rank
#279 / 318 | 30
Facility
30
NY AVG
14.5
Rank
#299 / 318 | 2.5
Facility
2.5
NY AVG
1.6
Rank
#291 / 318 |
| New Windsor Country Inn | AL | New Windsor | 86
Facility
86
NY AVG
160
Rank
#551 / 748 | No |
56
Facility
56
NY AVG
63
Rank
#738 / 1173 | - | - | 2 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#97 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 |
Financial Assistance for
Assisted Living in New York
New Windsor Country Inn is located in New Windsor, New York.
Here are the financial assistance programs available to residents in New York.
Frequently Asked Questions about New Windsor Country Inn
Who is the owner of New Windsor Country Inn?
The legal owner and operator of New Windsor Country Inn is William R. Lockwood William A. Lockwood Scott W. Lockwood Paul M. Lockwood.
Is New Windsor Country Inn in a walkable area?
New Windsor Country Inn has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of New Windsor Country Inn?
According to NY state health department records, New Windsor Country Inn's license number is 540-F-026.
How many beds does New Windsor Country Inn have?
New Windsor Country Inn has 86 beds.
Are there photos of New Windsor Country Inn?
Yes — there are 9 photos of New Windsor Country Inn in the photo gallery on this page.
What is the address of New Windsor Country Inn?
New Windsor Country Inn is located at 450 Temple Hill Road P.o. Box 4328.
What is the phone number of New Windsor Country Inn?
(845) 565-8110 will put you in contact with the team at New Windsor Country Inn.
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