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Portola Gardens
Exterior view of Portola Gardens facility with landscaping Video Tour Exterior view of Portola Gardens assisted living facility Exterior view of Portola Gardens with sign Comfortable common area with seating and plants Bright common area with comfortable seating and plants Bright and inviting common area with seating and floral arrangements Cozy interior of a resident's room with floral decor

Portola Gardens

350 University St, San Francisco, CA 94134 View map Calculator: See prices in your area
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Overview of Portola Gardens

Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.

Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.

Facility Direct Line (415) 337-1587
Facility Direct Line (415) 337-1587
Bed community size
132-bed community Rank #474 / 1644Bed count — State benchmarkedThis home is ranked 474th out of 1644 homes in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
7 years in operation Rank #815 / 1497Years in operation — State benchmarkedThis home is ranked 815th out of 1497 homes in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 61 / 100 Rank #1011 / 2087Walk Score — State benchmarkedThis home is ranked 1011th out of 2087 homes in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
74%
Rank #827 / 1492Occupancy rate — State benchmarkedThis home is ranked 827th out of 1492 homes in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1492. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the California average: 72.8%
Occupied beds
98 / 132
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceApril 30, 2019
CountySan Francisco

Ownership & Operating Entity

Portola Gardens is legally operated by Portola Gardens LLC and Portola Mgmt Bsd, LLC, and administered by Gregory K Bogart.

Contact Portola Gardens

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2020 · 6 years of data 15 citations 42 total visits 23 complaint visits 4 official inspections 14 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

19 points below the California average for assisted living residences (81/100)

Rank #1271 / 1400 in California Inspection Score — State benchmarked This home is ranked 1271st out of 1400 homes in California for inspection score. Shows this facility's inspection score compared to the California average among 1400 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 62 out of 100. Letter grade D-. 19 points below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. California state average
Overall vs. CA average 7 Worse Metrics worse than California average:
• Total citations (50% above)
• Serious citations (Type A) (33% above)
• Moderate citations (Type B) (175% above)
• Total visits (163% above)
• Complaint visits (77% above)
• Other visits (114% above)
• Complaint investigations (40% above) 1 At Avg Metrics at California average:
• Official inspections (at CA avg) 1 Better Metrics better than California average:
• Citations per inspection (88% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 1510 This facility has 50% more total citations than a typical California assisted living residence (15 vs. CA avg 10).↑ 50% worse
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 43 This facility has 33% more serious citations (type a) than a typical California assisted living residence (4 vs. CA avg 3).↑ 33% worse Rank #829 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 829th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 114 This facility has 175% more moderate citations (type b) than a typical California assisted living residence (11 vs. CA avg 4).↑ 175% worse
Citations per inspection Info Average citations per inspection. 0.43.3 This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 4216 This facility has 163% more total visits than a typical California assisted living residence (42 vs. CA avg 16).↑ 163% worse
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 2313 This facility has 77% more complaint visits than a typical California assisted living residence (23 vs. CA avg 13).↑ 77% worse Rank #1171 / 1386 Complaint visits — State benchmarked This home is ranked 1171st out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 157 This facility has 114% more other visits than a typical California assisted living residence (15 vs. CA avg 7).↑ 114% worse
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 44 This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 1410 This facility has 40% more complaint investigations than a typical California assisted living residence (14 vs. CA avg 10).↑ 40% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on March 18, 2026, cited one deficiency for missing physician orders for half bed rails for 4 residents, with no complaints or safety violations reported.
  • Multiple complaint investigations from 2024 to 2025 substantiated failures in resident dignity, supervision, hygiene care, and timely staff response to call buttons, posing immediate health and safety risks.
  • Several prior complaint investigations found unsubstantiated allegations related to neglect, abuse, and visitation restrictions, showing mixed compliance with resident care and staff conduct standards.
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private / Shared Rooms

Building type icon
Building type icon

Building Type: 2-story

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Portola Gardens Home Overview

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Places of interest near Portola Gardens

Address 3.4 miles from city center Info Estimated distance in miles from San Francisco's city center to Portola Gardens's address, calculated via Google Maps.

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Compare Assisted Living around San Francisco

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The Sequoias San Francisco
AL
HOS
MC
NH
RC
SNF
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400
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CA AVG 104
Rank #28 / 1644
No
99
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CA AVG 57
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91
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CA AVG 81
Rank #355 / 1400
5
4
Facility 4
CA AVG 13
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1
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CA AVG 3
Rank #413 / 1159
51
Facility 51
CA AVG 13
Rank #18 / 1497
 88.0% -Sequoia Living, IncStudio / 1 Bed / 2 Bed
San Francisco Towers
AL
IL
MC
San Francisco (Cathedral Hill)
350
Facility 350
CA AVG 104
Rank #36 / 1644
Yes
99
Facility 99
CA AVG 57
Rank #2 / 2087
93
Facility 93
CA AVG 81
Rank #242 / 1400
4
5
Facility 5
CA AVG 13
Rank #589 / 1386
0
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CA AVG 3
Rank #1 / 1159
28
Facility 28
CA AVG 13
Rank #159 / 1497
 100.0% -Front Porch Communities And Services1 Bed / 2 Bed
Coterie Cathedral Hill
AL
IL
MC
San Francisco (Cathedral Hill)
260
Facility 260
CA AVG 104
Rank #80 / 1644
Yes
99
Facility 99
CA AVG 57
Rank #2 / 2087
79
Facility 79
CA AVG 81
Rank #881 / 1400
3
19
Facility 19
CA AVG 13
Rank #1105 / 1386
2
Facility 2
CA AVG 3
Rank #599 / 1159
18
Facility 18
CA AVG 13
Rank #431 / 1497
 78.8% A+Van Ness Opco Tenant LLC And Atria Management CompanyStudio / 1 Bed / 2 Bed
Portola Gardens
AL
San Francisco (University Mound)
132
Facility 132
CA AVG 104
Rank #474 / 1644
No
61
Facility 61
CA AVG 57
Rank #1011 / 2087
62
Facility 62
CA AVG 81
Rank #1271 / 1400
4
23
Facility 23
CA AVG 13
Rank #1171 / 1386
4
Facility 4
CA AVG 3
Rank #829 / 1159
7
Facility 7
CA AVG 13
Rank #815 / 1497
 74.2% -Portola Gardens LLC And Portola Mgmt Bsd, LLCPrivate / Shared Rooms
Merced Girard
AL
RESC
San Francisco (Portola)
42
Facility 42
CA AVG 104
Rank #1185 / 1644
No
93
Facility 93
CA AVG 57
Rank #111 / 2087
88
Facility 88
CA AVG 81
Rank #513 / 1400
3
2
Facility 2
CA AVG 13
Rank #325 / 1386
2
Facility 2
CA AVG 3
Rank #599 / 1159
16
Facility 16
CA AVG 13
Rank #476 / 1497
 95.2% -Hafco Elder Care, IncPrivate / Semi-Private Rooms
View all Nearby Homes

Financial Assistance for
Assisted Living in California

Portola Gardens is located in San Francisco, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Portola Gardens

What neighborhood is Portola Gardens in?

Portola Gardens is in the University Mound neighborhood of San Francisco.

Who is the owner of Portola Gardens?

Portola Gardens is legally operated by Portola Gardens LLC and Portola Mgmt Bsd, LLC, and administered by Gregory K Bogart.

Is Portola Gardens in a walkable area?

Portola Gardens has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Portola Gardens?

Portola Gardens's occupancy is 74%.

How long has Portola Gardens been in business?

Portola Gardens has been operating for approximately 7 years, based on available licensing and registration records.

Are pets allowed at Portola Gardens?

No, Portola Gardens has a no-pet policy.

Who is the administrator of Portola Gardens?

Gregory K Bogart is the administrator of Portola Gardens.

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