Primrose Retirement Community of Tyler
Assisted Living, Independent Living & Memory Care · Tyler, TX
Primrose Retirement Community of Tyler
Assisted Living, Independent Living & Memory Care · Tyler, TX
Primrose Retirement Community of Tyler is one of the city’s best independent living, assisted living, and memory care communities. The senior living home programs and activities help individuals develop an active lifestyle and hassle-free living while maintaining independence. Holistic wellness is the goal of the dedicated team of professionals; they ensure that the vibrant home-like atmosphere presents a feeling that elevates their daily living.
Community features include a billiards room, a computer lounge, a chapel, a library, a salon, and a quiet area. Services include handicapped-accessible features, housekeeping, an emergency response system, and washer/dryer hookups.
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 17 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeType B
CountySmith
Primrose Retirement Community of Tyler is legally operated by Tyler Retirement, LLC.
Staffing
Key information about the people who lead and staff this community.
ContactMs. Suzanne Randolph, Director of Nursing (per BBB, record updated Jul 2026)
Alzheimer's Certification
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Since 2023 · 3 years of data
1 enforcement action
21 citations
1 inspection
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by Texas regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
Since 2023
1
enforcement action
- December 18, 2023 Administrative Penalty
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. Texas state average
Overall vs. TX average
3 Worse
Metrics worse than Texas average:
• Total citations (250% above)
• Life safety citations (250% above)
• Citations per year (250% above) 1 At Avg Metrics at Texas average:
• Inspections with citations (at TX avg) 0 Better No metrics in this bucket.
• Total citations (250% above)
• Life safety citations (250% above)
• Citations per year (250% above) 1 At Avg Metrics at Texas average:
• Inspections with citations (at TX avg) 0 Better No metrics in this bucket.
Latest Inspection
March 12, 2024
Other An inspection that falls outside standard annual surveys and formal complaint investigations. May include administrative compliance checks, documentation reviews, focused surveys on specific concerns, or revisit surveys to verify prior corrections.
Citations
|
This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
|
21 | 6 | This facility has 250% more total citations than a typical Texas assisted living residence (21 vs. TX avg 6).↑ 250% worse |
|
Life safety citations
Citations related to building safety — fire prevention, emergency egress, and similar.
|
21 | 6 | This facility has 250% more life safety citations than a typical Texas assisted living residence (21 vs. TX avg 6).↑ 250% worse |
|
Citations per year
Average citations per year since 2024.
|
10.5 | 3 | This facility has 250% more citations per year than a typical Texas assisted living residence (10.5 vs. TX avg 3).↑ 250% worse |
Inspections
|
This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
|
1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The March 12, 2024 inspection cited 21 deficiencies, mostly related to fire safety, building code violations, and emergency systems not meeting NFPA and licensing standards.
- An enforcement action in 2023 found the facility failed to ensure residents were free from abuse, neglect, and exploitation.
- Previous 2020 life safety code deficiencies were corrected by 2021, but recent findings show worsening compliance with safety and maintenance requirements.
What does this home offer?
Pets Allowed
Room Sizes: 449 / 543 / 851 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for Primrose Retirement Community of Tyler
2 bedroom
1 Bedroom
Studio
Places of interest near Primrose Retirement Community of Tyler
7.1 miles from city center
Estimated distance in miles from Tyler's city center to Primrose Retirement Community of Tyler's address, calculated via Google Maps.
Calculate Travel Distance to Primrose Retirement Community of Tyler
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Compare Assisted Living around Tyler
The information below is reported by the Texas Health and Human Services Commission.
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| The Hamptons of Tyler Senior Living |
AL
IL
MC
|
Tyler | 108 | Yes | 0 | 20 | A+ | Vop Hamptons, LLC |
2
Facility
2
TX AVG
6
Rank
#245 / 823
| 1 | 1 | 1 Bed / 2 Bed |
| Primrose Retirement Community of Tyler |
AL
IL
MC
|
Tyler | 104 | Yes | 17 | - | A+ | Tyler Retirement, LLC |
21
Facility
21
TX AVG
6
Rank
#807 / 823
| - | 21 | Studio / 1 Bed / 2 Bed |
| Garden Estates of Tyler |
AL
IL
RC
|
Tyler | 70 | Yes | 35 | 29 | A+ | Ahr Tyler Trs Sub, LLC |
4
Facility
4
TX AVG
6
Rank
#398 / 823
| 2 | 2 | Studio / 1 Bed / 2 Bed |
| Azalea Trails Assisted Living and Memory Care |
AL
MC
RC
|
Tyler | 54 | Yes | 40 | 19 | A+ | 5550 Old Jacksonville Highway Opco LLC |
7
Facility
7
TX AVG
6
Rank
#586 / 823
| 3 | 4 | Studio / 1 Bed / 2 Bed |
| Meadow Lake Senior Living – Tyler |
AL
IL
MC
NH
RC
SNF
|
Tyler | 20 | Yes | 33 | 15 | A+ | - |
0
Facility
0
TX AVG
6
Rank
#1 / 823
| - | - | 1 Bed / 2 Bed |
Financial Assistance for
Assisted Living in Texas
Primrose Retirement Community of Tyler is located in Tyler, Texas.
Here are the financial assistance programs available to residents in Texas.
Frequently Asked Questions about Primrose Retirement Community of Tyler
Who is the owner of Primrose Retirement Community of Tyler?
Primrose Retirement Community of Tyler is legally operated by Tyler Retirement, LLC.
Is Primrose Retirement Community of Tyler in a walkable area?
Primrose Retirement Community of Tyler has a walk score of 17. Car-dependent. Most errands require a car, with limited nearby walkable options.
How many beds does Primrose Retirement Community of Tyler have?
Primrose Retirement Community of Tyler has 104 beds.
Has Primrose Retirement Community of Tyler had any citations?
Primrose Retirement Community of Tyler has had 21 reported citations since 2024 according to records from Texas Health and Human Services (HHSC).
Are there photos of Primrose Retirement Community of Tyler?
Yes — there are 5 photos of Primrose Retirement Community of Tyler in the photo gallery on this page.
What is the address of Primrose Retirement Community of Tyler?
Primrose Retirement Community of Tyler is located at 2780 Three Lakes Pkwy, Tyler, TX 75703.
What is the phone number of Primrose Retirement Community of Tyler?
(903) 487-0416 will put you in contact with the team at Primrose Retirement Community of Tyler.
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