Symphony at Mentor
Assisted Living, Memory Care & Respite Care · Mentor, OH
Symphony at Mentor
Assisted Living, Memory Care & Respite Care · Mentor, OH
Overview of Symphony at Mentor
Symphony at Mentor sits at 8155 Mentor Hills Dr in Mentor, Ohio, part of Lake County, and is operated by Elegance Living, a company running communities across roughly a dozen states. Wayne Lewis leads the community as Executive Director and CEO.
The building is two stories, with private rooms between 315 and 408 square feet. The Walk Score of 0 is about as car-dependent as a location can get; there are no walkable amenities to speak of in the immediate area. Families and residents who need to get somewhere will need a car. That said, UH Lake West Medical Center, a general acute care hospital, is about 4.45 miles out, which is close enough to matter in an emergency.
Three care tracks are on offer: assisted living, memory care, and respite care. The respite option is worth noting specifically; it serves residents coming out of a hospital stay who aren’t ready for a permanent placement, or families where the primary caregiver needs a temporary break. Memory care has its own dedicated component for residents with Alzheimer’s or dementia.
Pets are welcome, and the community runs alcohol-free and smoke-free, honors DNR orders, and maintains a family council.
For families in the Mentor and Lake County area looking at assisted living, memory care, or a short-term respite placement within a mid-size regional operator’s network, Symphony at Mentor presents a focused, clearly scoped option backed by a nearby Level II-equivalent hospital.
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeResidential Care Facility
StatusActive
CountyLake
Policies
Pets Allowed
No Smoking
Designated smoking area NOT available
No Alcohol
Honor DO NOT Resuscitate
Family Council Available
Staffing
Key information about the people who lead and staff this community.
ContactMr. Wayne Lewis, Executive Director/CEO (per BBB, record updated May 2026)
Fax(440) 256-5206
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
87 / 100
Ohio average: 83 / 100
2022 – 2023 Period
Care and services
88 / 100
Ohio average: 75 / 100
Environment
95 / 100
Ohio average: 95 / 100
Moving in
92 / 100
Ohio average: 86 / 100
Facility culture
81 / 100
Ohio average: 86 / 100
Caregivers
88 / 100
Ohio average: 88 / 100
Spending time
79 / 100
Ohio average: 75 / 100
Meals and dining
83 / 100
Ohio average: 73 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
88 / 100
Ohio average: 77 / 100
Latest survey results
Care and services
92 / 100
Ohio average: 80 / 100
Environment
84 / 100
Ohio average: 78 / 100
Moving in
90 / 100
Ohio average: 85 / 100
Facility culture
92 / 100
Ohio average: 78 / 100
Caregivers
90 / 100
Ohio average: 78 / 100
Spending time
80 / 100
Ohio average: 68 / 100
Meals and dining
87 / 100
Ohio average: 67 / 100
How often family visits residents at Symphony at Mentor
Profile of respondents of this survey
Daily
20.8
Several times a week
37.5
Once a week
8.3
Two to three times a month
4.2
Once a month
16.7
Few times a year
12.5
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does this living arrangement help the resident maintain their independence?:
This facility83/100
Ohio average84/100
Do you have enough opportunities for input into decisions about your resident’s care?:
This facility95/100
Ohio average78/100
Do you get enough information to make decisions with or about your resident?:
This facility94/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the residential care facility thoroughly clean?:
This facility91/100
Ohio average83/100
Can the resident get outside often enough?:
This facility85/100
Ohio average74/100
Are the resident’s belongings safe?:
This facility77/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know
This facility—/100
Ohio average—/100
what to expect?:
This facility95/100
Ohio average85/100
Was the resident given a thorough orientation to residential care?:
This facility70/100
Ohio average80/100
Did you feel warmly welcomed as a new family member?:
This facility99/100
Ohio average90/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?:
This facility95/100
Ohio average83/100
Are your concerns addressed in a timely way?:
This facility95/100
Ohio average78/100
Are you kept well informed about how things are going with your resident?:
This facility91/100
Ohio average76/100
Do the staff seem happy to work at the residential care facility?:
This facility90/100
Ohio average77/100
Do the staff go above and beyond to give your resident a good life?:
This facility92/100
Ohio average76/100
Do you feel confident that staff would help your resident beyond their personal care
This facility—/100
Ohio average—/100
needs if you could not (eg, paperwork, purchasing clothing)?:
This facility88/100
Ohio average69/100
Do you have peace of mind about the care your resident is getting when you aren’t at
This facility—/100
Ohio average—/100
the residential care facility?:
This facility90/100
Ohio average82/100
Would you highly recommend this residential care facility to a family member or friend?:
This facility91/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident’s medical
This facility—/100
Ohio average—/100
condition(s) and treatment(s)?:
This facility94/100
Ohio average79/100
Do the staff know what the resident likes and doesn’t like?:
This facility91/100
Ohio average79/100
Do the staff regularly check to see if the resident needs anything?:
This facility84/100
Ohio average77/100
Have you gotten to know the staff who care for your resident?:
This facility92/100
Ohio average78/100
Do the staff encourage your resident to be as independent as they are able to be?:
This facility89/100
Ohio average82/100
Do you feel confident staff would come quickly anytime your resident needed help?:
This facility90/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?:
This facility79/100
Ohio average71/100
Do the staff do a good job keeping the resident connected to the community?:
This facility91/100
Ohio average72/100
Does the resident have plenty of opportunities to do things that are meaningful to them?:
This facility81/100
Ohio average71/100
Does the residential care facility have enough opportunities for your resident to go on
This facility—/100
Ohio average—/100
special outings and events?:
This facility76/100
Ohio average63/100
Does the resident like the provided activities?:
This facility79/100
Ohio average69/100
Does the residential care facility provide things the resident enjoys doing on the
This facility—/100
Ohio average—/100
weekend?:
This facility67/100
Ohio average56/100
Do you have plenty of opportunities to be involved in the residential care facility?:
This facility89/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?:
This facility90/100
Ohio average70/100
Are you included in mealtimes if you want to be?:
This facility86/100
Ohio average65/100
Is the food good?:
This facility83/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
What does this home offer?
Pets Allowed
Housing Options: Private Rooms
Building Type: Two-story
Transportation Services
Type of Rooms Available
Private Rooms
1
315 - 408 sq. ft
Places of interest near Symphony at Mentor
1.6 miles from city center
Estimated distance in miles from Mentor's city center to Symphony at Mentor's address, calculated via Google Maps.
— 4.45 miles to nearest hospital (UH Lake West Medical Center)
Calculate Travel Distance to Symphony at Mentor
Add your location
Compare Assisted Living around Mentor
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| The Preserve at Mentor Ridge | AL NH MC RC | Mentor (Norton Parkway) | 99 | No | 1 | Private Rooms | - | - | 1
Facility
1
OH AVG
2
Rank
#1 / 143 |
| Symphony at Mentor | AL MC RC | Mentor | - | Yes | 0 | Private Rooms | A+ | 87
Facility
87
OH AVG
85.8
Rank
#64 / 192 | - |
| Brookdale Mentor | AL MC | Mentor (Diamond Centre) | - | Yes | 21 | Studio / Alcove / 2 Bed | A+ | 87
Facility
87
OH AVG
85.8
Rank
#64 / 192 | - |
| Danbury at Mentor | AL MC | Mentor (Orchard Park Estates) | - | Yes | 16 | Studio / 1 Bed / 2 Bed | A+ | - | - |
| Salida Woods by New Perspective | AL MC | Mentor | - | Yes | 58 | Studio / 1 Bed | A+ | - | - |
Financial Assistance for
Assisted Living in Ohio
Symphony at Mentor is located in Mentor, Ohio.
Here are the financial assistance programs available to residents in Ohio.
More homes from the same operator
Operated by
Elegance Living
Frequently Asked Questions about Symphony at Mentor
Are there photos of Symphony at Mentor?
Yes — there are 4 photos of Symphony at Mentor in the photo gallery on this page.
What is the address of Symphony at Mentor?
Symphony at Mentor is located at 8155 Mentor Hills Dr, Mentor, OH 44060.
What is the phone number of Symphony at Mentor?
(440) 207-9714 will put you in contact with the team at Symphony at Mentor.
What county is Symphony at Mentor located in?
Symphony at Mentor is in Lake County.
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