The Mansion at South Union
Assisted Living & Memory Care · Cambridge, NY
The Mansion at South Union
Assisted Living & Memory Care · Cambridge, NY
Overview of The Mansion at South Union
At 11 South Union Street in downtown Cambridge, Washington County, The Mansion at South Union runs a 44-bed adult home offering assisted living and memory care under one roof. ICC Management & Consulting, Inc. is the operating entity.
Licensed nurses and certified nursing assistants staff the facility on a 24-hour basis, maintaining clinical coverage through overnight hours. The care model runs two tracks: assisted living for residents who need daily support, and a dedicated memory care setting for those with dementia-related needs. Both tracks operate within the same building and share the same staffing infrastructure.
The downtown Cambridge address generates a Walk Score of 55, which is moderate walkability. Some errands and local services are reachable on foot from the South Union Street location. New York’s Department of Health, Office of Aging and Long Term Care has noted themes around dietary and food service through its inspection process.
The Mansion at South Union is a Washington County adult home in downtown Cambridge with 24-hour nurse and CNA coverage across assisted living and memory care. The dual care model and moderately walkable village setting are the defining placement features here.
44-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 55 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWashington
License Number760-F-012
Owner NameIcc Management & Consulting, Inc
Licensed Nurses/CNAs
24-Hour Staffing
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
45 citations
17 complaints
11 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
6 points above the New York average for nursing homes (83/100)
Rank #190 / 591 in New York Inspection Score — State benchmarked This home is ranked 190th out of 591 homes in New York for Inspection Score. Shows this facility's inspection score compared to the New York average among 591 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 89 out of 100. Letter grade B+. 6 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
5 Worse
Metrics worse than New York average:
• Total citations (246% above)
• Citations per year (246% above)
• Citations per inspection (193% above)
• Inspections with citations (175% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (78% below)
• Complaints per year (78% below)
• Complaints per bed (22% below)
• Complaint investigations (100% below)
• Total citations (246% above)
• Citations per year (246% above)
• Citations per inspection (193% above)
• Inspections with citations (175% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (78% below)
• Complaints per year (78% below)
• Complaints per bed (22% below)
• Complaint investigations (100% below)
Latest Inspection
July 1, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 45 | 13 | This facility has 246% more total citations than a typical New York nursing home (45 vs. NY avg 13).↑ 246% worse |
|
Citations per year
Average citations per year since 2021.
| 9 | 2.6 | This facility has 246% more citations per year than a typical New York nursing home (9 vs. NY avg 2.6).↑ 246% worse |
|
Citations per inspection
Average citations per inspection.
| 4.1 | 1.4 | This facility has 193% more citations per inspection than a typical New York nursing home (4.1 vs. NY avg 1.4).↑ 193% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 11 | 9 | This facility has had 22% more total inspections than the New York average (11 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 22% more |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 11 | 4 | This facility has 175% more inspections with citations than a typical New York nursing home (11 vs. NY avg 4).↑ 175% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 17 | 79 | This facility has 78% fewer total complaints than a typical New York nursing home (17 vs. NY avg 79).↓ 78% better |
|
Complaints per year
Average complaints per year since 2021.
| 3.4 | 15.8 | This facility has 78% fewer complaints per year than a typical New York nursing home (3.4 vs. NY avg 15.8).↓ 78% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.39 | 0.50 | This facility has 22% fewer complaints per bed than a typical New York nursing home (0.39 vs. NY avg 0.5).↓ 22% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- July 1, 2025 complaint investigation found 2 deficiencies in resident protections and services, with an approved plan of correction and no complaints substantiated.
- June 23, 2025 complaint investigation identified 5 deficiencies across general requirements, food service, personnel, and environmental standards, all corrected with an approved plan.
- August 6, 2024 relicensure survey cited 21 deficiencies mainly in admission standards, resident services, food service, and environmental standards, requiring a plan of correction.
Places of interest near The Mansion at South Union
0.0 miles from city center
Estimated distance in miles from Cambridge's city center to The Mansion at South Union's address, calculated via Google Maps.
Calculate Travel Distance to The Mansion at South Union
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The information below is reported by the New York State Department of Health.
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NY AVG
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6
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NY AVG
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44.4%
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3
NY AVG
6
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1
NY AVG
14.5
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1.6
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| Monarch Coopers Corner | AL MC RC | New Rochelle (Victory Park) | 90 | Yes | 43 | Coopers Corner, Inc | - | 1 | 0%
Facility
0%
NY AVG
44.4%
Rank
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Facility
0
NY AVG
6
Rank
#1 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 321 | Studio / 1 Bed | A+ |
| The Mansion at South Union | AL MC | Cambridge | 44 | No | 55 | - | 89
Facility
89
NY AVG
83
Rank
#190 / 591 | 20 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 321 | 0
Facility
0
NY AVG
6
Rank
#297 / 321 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 321 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 321 | - | - |
Financial Assistance for
Assisted Living in New York
The Mansion at South Union is located in Cambridge, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about The Mansion at South Union
Who is the owner of The Mansion at South Union?
The Mansion at South Union is legally operated by Icc Management & Consulting, Inc.
Is The Mansion at South Union in a walkable area?
The Mansion at South Union has a walk score of 55. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Mansion at South Union?
According to NY state health department records, The Mansion at South Union's license number is 760-F-012.
How many beds does The Mansion at South Union have?
The Mansion at South Union has 44 beds.
Are there photos of The Mansion at South Union?
Yes — there is 1 photo of The Mansion at South Union in the photo gallery on this page.
What is the address of The Mansion at South Union?
The Mansion at South Union is located at 11 South Union Street, Cambridge, NY 12816.
What is the phone number of The Mansion at South Union?
(518) 677-3711 will put you in contact with the team at The Mansion at South Union.
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