The Woodlands of Shaker Heights
Assisted Living & Memory Care · Shaker Heights, OH
The Woodlands of Shaker Heights
Assisted Living & Memory Care · Shaker Heights, OH
Overview of The Woodlands of Shaker Heights
Situated near downtown Cleveland, The Woodlands of Shaker Heights is an independent living, assisted living, and memory care community. As a small community, it offers a warm and welcoming environment for every resident and ensures that the quality of life of each individual is improved. Seniors can enjoy walking around the beautiful grounds and reading in the library with family and friends in this cozy tight-knit community.
The Woodlands of Shaker Heights stresses providing numerous opportunities for social interactions and keeping the mind and body active. Many of their amenities are designed to create meaningful ways for residents to gain new skills and interests and expand social circles– special interest clubs, group outings, and game nights. With compassion and kindness, they present options for seniors to identify and coordinate services unavailable in the community to provide security and comfort by getting all the support they need.
59-bed community Rank #187 / 315Bed count — State benchmarkedThis home is ranked 187th out of 315 homes in Ohio for Bed Count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
15 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 71 / 100 Rank #62 / 704Walk Score — State benchmarkedThis home is ranked 62nd out of 704 homes in Ohio for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeResidential Care Facility
StatusActive
CountyCuyahoga
Policies
No pets allowed
No Smoking
No Alcohol
Email
fsillman@heritage-rc.com
Fax(216) 751-0980
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
1 Worse
Metrics worse than Ohio average:
• Total citations (550% above) 0 Better No metrics in this bucket.
• Total citations (550% above) 0 Better No metrics in this bucket.
Latest Inspection
July 9, 2025
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 2 | This facility has 550% more total citations than a typical Ohio assisted living residence (13 vs. OH avg 2).↑ 550% worse |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
85 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
86 / 100
Ohio average: 89 / 100
Environment
98 / 100
Ohio average: 95 / 100
Moving in
79 / 100
Ohio average: 82 / 100
Facility culture
81 / 100
Ohio average: 86 / 100
Caregivers
88 / 100
Ohio average: 89 / 100
Spending time
76 / 100
Ohio average: 80 / 100
Meals and dining
84 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility48/100
Ohio average46/100
Did (Do) the therapists help you set goals?
This facility70/100
Ohio average89/100
Did (Does) the therapy help you meet your goals?
This facility90/100
Ohio average88/100
Can you decide how to spend your day?
This facility91/100
Ohio average94/100
Did (Do) you know who to speak to about your therapy progress?
This facility91/100
Ohio average85/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you feel you have enough privacy?
This facility91/100
Ohio average95/100
Can you find a place to be alone if you want to be alone?
This facility91/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Are your personal items safe here?
This facility100/100
Ohio average92/100
Are you able to get around the building if you want to?
This facility100/100
Ohio average95/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Is it very clean here?
This facility100/100
Ohio average96/100
Can you enjoy the outdoors if you want to?
This facility100/100
Ohio average91/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Were you given enough information to learn how things work here?
This facility67/100
Ohio average82/100
Did you receive a thorough orientation to WOODLANDS OF SHAKER HEIGHTS THE?
This facility69/100
Ohio average70/100
Did you feel warmly welcomed as a new resident?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as involved in decisions about your care as you want to be?
This facility58/100
Ohio average85/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility65/100
Ohio average78/100
Are you friends with anyone who lives here?
This facility70/100
Ohio average81/100
Are you encouraged to speak up about things you don’t like here?
This facility82/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility84/100
Ohio average87/100
Are your concerns taken care of in a timely way?
This facility86/100
Ohio average86/100
Would you highly recommend WOODLANDS OF SHAKER HEIGHTS THE to someone who needs this type of care?
This facility86/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility91/100
Ohio average94/100
Do the people who work here help you with technology, if needed?
This facility95/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility100/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here do things the way you want them done?
This facility78/100
Ohio average88/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility82/100
Ohio average90/100
Do the people who work here check on you often enough to see if you need anything?
This facility82/100
Ohio average81/100
Do the people who work here ever get angry at you?
This facility83/100
Ohio average88/100
Do the people who care for you explain your care and services to you?
This facility86/100
Ohio average85/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility86/100
Ohio average85/100
Do the same people take care of you most of the time?
This facility86/100
Ohio average84/100
Do the people who work here do everything they can to protect you from getting sick?
This facility95/100
Ohio average94/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility95/100
Ohio average92/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility100/100
Ohio average96/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have enough opportunities to go on outings and special events?
This facility52/100
Ohio average73/100
Are you as connected to the community as you want to be?
This facility57/100
Ohio average71/100
Are there enjoyable things to do on the weekends, if you want?
This facility62/100
Ohio average63/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility70/100
Ohio average83/100
Do you like the activities here?
This facility77/100
Ohio average83/100
Do you have something to look forward to most days?
This facility83/100
Ohio average77/100
Are you able to do the activities offered here, if you want?
This facility91/100
Ohio average93/100
Do you feel included in life here?
This facility95/100
Ohio average89/100
Do you usually enjoy how you spend your time?
This facility95/100
Ohio average87/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility71/100
Ohio average68/100
Do you look forward to mealtimes?
This facility71/100
Ohio average80/100
Does the menu change often enough?
This facility85/100
Ohio average77/100
Do you like the food here?
This facility85/100
Ohio average81/100
Do you get enough fresh food options here?
This facility95/100
Ohio average81/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
78 / 100
Ohio average: 77 / 100
Latest survey results
Care and services
81 / 100
Ohio average: 80 / 100
Environment
74 / 100
Ohio average: 78 / 100
Moving in
97 / 100
Ohio average: 85 / 100
Facility culture
80 / 100
Ohio average: 78 / 100
Caregivers
78 / 100
Ohio average: 78 / 100
Spending time
72 / 100
Ohio average: 68 / 100
Meals and dining
63 / 100
Ohio average: 67 / 100
How often family visits residents at The Woodlands of Shaker Heights
Profile of respondents of this survey
Daily
12.5
Several times a week
25.0
Once a week
18.8
Two to three times a month
12.5
Once a month
18.8
Few times a year
12.5
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does this living arrangement help the resident maintain their independence?:
This facility81/100
Ohio average84/100
Do you have enough opportunities for input into decisions about your resident’s care?:
This facility79/100
Ohio average78/100
Do you get enough information to make decisions with or about your resident?:
This facility79/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the residential care facility thoroughly clean?:
This facility86/100
Ohio average83/100
Can the resident get outside often enough?:
This facility60/100
Ohio average74/100
Are the resident’s belongings safe?:
This facility74/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know
This facility—/100
Ohio average—/100
what to expect?:
This facility98/100
Ohio average85/100
Was the resident given a thorough orientation to residential care?:
This facility93/100
Ohio average80/100
Did you feel warmly welcomed as a new family member?:
This facility98/100
Ohio average90/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?:
This facility88/100
Ohio average83/100
Are your concerns addressed in a timely way?:
This facility77/100
Ohio average78/100
Are you kept well informed about how things are going with your resident?:
This facility73/100
Ohio average76/100
Do the staff seem happy to work at the residential care facility?:
This facility79/100
Ohio average77/100
Do the staff go above and beyond to give your resident a good life?:
This facility77/100
Ohio average76/100
Do you feel confident that staff would help your resident beyond their personal care
This facility—/100
Ohio average—/100
needs if you could not (eg, paperwork, purchasing clothing)?:
This facility75/100
Ohio average69/100
Do you have peace of mind about the care your resident is getting when you aren’t at
This facility—/100
Ohio average—/100
the residential care facility?:
This facility83/100
Ohio average82/100
Would you highly recommend this residential care facility to a family member or friend?:
This facility88/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident’s medical
This facility—/100
Ohio average—/100
condition(s) and treatment(s)?:
This facility75/100
Ohio average79/100
Do the staff know what the resident likes and doesn’t like?:
This facility81/100
Ohio average79/100
Do the staff regularly check to see if the resident needs anything?:
This facility75/100
Ohio average77/100
Have you gotten to know the staff who care for your resident?:
This facility83/100
Ohio average78/100
Do the staff encourage your resident to be as independent as they are able to be?:
This facility84/100
Ohio average82/100
Do you feel confident staff would come quickly anytime your resident needed help?:
This facility71/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?:
This facility74/100
Ohio average71/100
Do the staff do a good job keeping the resident connected to the community?:
This facility78/100
Ohio average72/100
Does the resident have plenty of opportunities to do things that are meaningful to them?:
This facility71/100
Ohio average71/100
Does the residential care facility have enough opportunities for your resident to go on
This facility—/100
Ohio average—/100
special outings and events?:
This facility57/100
Ohio average63/100
Does the resident like the provided activities?:
This facility76/100
Ohio average69/100
Does the residential care facility provide things the resident enjoys doing on the
This facility—/100
Ohio average—/100
weekend?:
This facility59/100
Ohio average56/100
Do you have plenty of opportunities to be involved in the residential care facility?:
This facility80/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?:
This facility74/100
Ohio average70/100
Are you included in mealtimes if you want to be?:
This facility56/100
Ohio average65/100
Is the food good?:
This facility67/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed
Transportation Services
Fitness and Recreation
Places of interest near The Woodlands of Shaker Heights
1.5 miles from city center
Estimated distance in miles from Shaker Heights's city center to The Woodlands of Shaker Heights's address, calculated via Google Maps.
— 1.85 miles to nearest hospital (Cleveland Clinic - South Pointe Hospital)
Calculate Travel Distance to The Woodlands of Shaker Heights
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Compare Assisted Living around Shaker Heights
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| Shaker Gardens Assisted Living | AL HOS MC NH PC RC SNF | Shaker Heights | 124
Facility
124
OH AVG
76
Rank
#39 / 315 | No |
15
Facility
15
OH AVG
40
Rank
#585 / 704 | - | - | Lara Walker | 76
Facility
76
OH AVG
85.8
Rank
#183 / 192 | - |
| The Woodlands of Shaker Heights | AL MC | Shaker Heights (Chagrin-Lee) | 59
Facility
59
OH AVG
76
Rank
#187 / 315 | Yes |
71
Facility
71
OH AVG
40
Rank
#62 / 704 | Studio / 1 Bed | - | - | 85
Facility
85
OH AVG
85.8
Rank
#103 / 192 | 13
Facility
13
OH AVG
2
Rank
#142 / 143 |
| StoryPoint Shaker Heights (HarborChase) | AL MC | Shaker Heights (Chagrin-Lee) | - | Yes |
66
Facility
66
OH AVG
40
Rank
#94 / 704 | Studio / Suite / 1 Bed / 2 Bed | A | Jennifer Hunt | - | - |
| HarborChase of Shaker Heights | AL MC | Shaker Heights (Chagrin-Lee) | - | Yes |
67
Facility
67
OH AVG
40
Rank
#84 / 704 | Suite / 1 Bed / 2 Bed | - | Jennifer Hunt | - | - |
Financial Assistance for
Assisted Living in Ohio
The Woodlands of Shaker Heights is located in Shaker Heights, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Frequently Asked Questions about The Woodlands of Shaker Heights
What neighborhood is The Woodlands of Shaker Heights in?
The Woodlands of Shaker Heights is in the Chagrin-Lee neighborhood of Shaker Heights.
Is The Woodlands of Shaker Heights in a walkable area?
The Woodlands of Shaker Heights has a walk score of 71. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Are pets allowed at The Woodlands of Shaker Heights?
Yes, The Woodlands of Shaker Heights allows residents to bring their pets.
What is the best email address for The Woodlands of Shaker Heights?
The team at The Woodlands of Shaker Heights can be reached at FSILLMAN@HERITAGE-RC.COM.
How many beds does The Woodlands of Shaker Heights have?
The Woodlands of Shaker Heights has 59 beds.
Has The Woodlands of Shaker Heights had any citations?
The Woodlands of Shaker Heights has had 13 reported citations according to records from Ohio Department of Aging (ODA).
Are there photos of The Woodlands of Shaker Heights?
Yes — there are 4 photos of The Woodlands of Shaker Heights in the photo gallery on this page.
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