The Woodlands of Shaker Heights
Assisted Living & Memory Care · Shaker Heights, OH

The Woodlands of Shaker Heights

Assisted Living & Memory Care · Shaker Heights, OH

Overview of The Woodlands of Shaker Heights

The Woodlands of Shaker Heights offers assisted living and memory care in Shaker Heights, OH. Assisted living provides help with daily tasks such as dressing, bathing and medication, while memory care provides a secured setting with supervision for someone who may be at risk of wandering. With both care levels on one campus, the community may be a good fit for a resident whose needs grow over time and who may be able to move between care levels without leaving the community.

The community has 59 beds, making it a smaller community where staff and residents get to know each other. Housing options include studio and one-bedroom layouts, with a studio providing a single private space and a one-bedroom layout separating sleeping and living areas. In the Chagrin-Lee neighborhood, the area has a Walk Score of 71 and is very walkable, so most errands can be done on foot and a resident who no longer drives can still get out independently. Pets are allowed, so residents may be able to continue living with a pet.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 59 Rank #110 / 219Bed count — State benchmarkedThis assisted living community is ranked 110th out of 219 assisted living communities we track in Ohio for bed count. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A community with a solid operating history and experience delivering ongoing care. This is the number of years in operation under current management. Rank #66 / 104Years in operation — State benchmarkedThis assisted living community is ranked 66th out of 104 assisted living communities we track in Ohio for years in operation. Shows how long this facility has been in operation compared to other Ohio facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
15 years
Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #45 / 425Walk Score — State benchmarkedThis assisted living community is ranked 45th out of 425 assisted living communities we track in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Ohio that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
71 / 100

About this community

License Details

Facility TypeResidential Care Facility
StatusActive
CountyCuyahoga

Policies

No pets allowed
No Smoking
No Alcohol

Contact Information

Fax(216) 751-0980

Contact The Woodlands of Shaker Heights

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. OH average 1 Worse Metrics worse than Ohio average:
• Total citations (86% above)
0 Better No metrics in this bucket.

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityOH Averagevs. OH Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 137 This facility has 86% more total citations than a typical Ohio assisted living residence (13 vs. OH avg 7).↑ 86% worse

Resident satisfaction survey results

Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.

Average score

85 / 100

Ohio average: 86 / 100

2022 – 2023 Period

Care and services

86 / 100

Ohio average: 89 / 100

Environment

98 / 100

Ohio average: 95 / 100

Moving in

79 / 100

Ohio average: 82 / 100

Facility culture

81 / 100

Ohio average: 86 / 100

Caregivers

88 / 100

Ohio average: 89 / 100

Spending time

76 / 100

Ohio average: 80 / 100

Meals and dining

84 / 100

Ohio average: 81 / 100

Family satisfaction survey results

The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.

Average score

78 / 100

Ohio average: 77 / 100

Latest survey results

Care and services

81 / 100

Ohio average: 80 / 100

Environment

74 / 100

Ohio average: 78 / 100

Moving in

97 / 100

Ohio average: 85 / 100

Facility culture

80 / 100

Ohio average: 78 / 100

Caregivers

78 / 100

Ohio average: 78 / 100

Spending time

72 / 100

Ohio average: 68 / 100

Meals and dining

63 / 100

Ohio average: 67 / 100

How often family visits residents at The Woodlands of Shaker Heights

Profile of respondents of this survey

Daily 12.5
Several times a week 25.0
Once a week 18.8
Two to three times a month 12.5
Once a month 18.8
Few times a year 12.5

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Places of interest near The Woodlands of Shaker Heights

Address 1.5 miles from city center Info Estimated distance in miles from Shaker Heights's city center to The Woodlands of Shaker Heights's address, calculated via Google Maps. — 1.85 miles to nearest hospital (Cleveland Clinic - South Pointe Hospital)

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Compare Assisted Living around Shaker Heights

Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
A score out of 100 based on in-person interviews with residents, conducted by an independent third party on behalf of the Ohio Department of Aging. Residents are asked about staff, activities, meals, administration, and overall experience. <em>Source: Ohio Long-Term Care Quality Navigator</em>
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
Shaker Gardens Assisted Living
AL
HOS
MC
NH
PC
RC
SNF
Shaker Heights
124
Facility 124
OH AVG 68
Rank #20 / 219
No
15
Facility 15
OH AVG 41
Rank #367 / 425
--Lara Walker
76
Facility 76
OH AVG 85.9
Rank #172 / 180
0
The Woodlands of Shaker Heights
AL
MC
Shaker Heights (Chagrin-Lee)
59
Facility 59
OH AVG 68
Rank #110 / 219
Yes
71
Facility 71
OH AVG 41
Rank #45 / 425
Studio / 1 Bed--
85
Facility 85
OH AVG 85.9
Rank #99 / 180
13
Facility 13
OH AVG 2
Rank #140 / 152
StoryPoint Shaker Heights (HarborChase)
AL
MC
Shaker Heights (Chagrin-Lee)-Yes
66
Facility 66
OH AVG 41
Rank #60 / 425
Studio / Suite / 1 Bed / 2 BedAJennifer Hunt--
HarborChase of Shaker Heights
AL
MC
Shaker Heights (Chagrin-Lee)-Yes
67
Facility 67
OH AVG 41
Rank #55 / 425
Suite / 1 Bed / 2 Bed-Jennifer Hunt--

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other OH assisted living community we track that reports that metric, not just the 4 on this page. See how we rank facilities

Financial Assistance for
Assisted Living in Ohio

The Woodlands of Shaker Heights is located in Shaker Heights, Ohio.
Here are the financial assistance programs available to residents in Ohio.

Get Financial aid guidance

PASSPORT Waiver

Ohio Medicaid PASSPORT

Age 60+
General Ohio resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
OH

Administered through regional agencies; waitlists possible.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Ohio Home Care Program (non-Medicaid)

OH HCP

Age 60+
General Ohio resident, at risk of decline.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
OH

Limited funding; regional variation.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Assisted Living Waiver (ALW)

Ohio Assisted Living Waiver

Age 21+ (65+ prioritized)
General OH resident, Medicaid-eligible, NFLOC.
Income Limits (2025) ~$2,829/month (individual); QIT required.
Asset Limits $2,000 (individual), $3,000 (couple).
OH

Covers ~300 facilities; room/board not included (separate cost).

Benefits
Personal care Meals Medication management Transportation (~$3,000-$4,000/month value)

Program of All-Inclusive Care for the Elderly (PACE)

Ohio PACE (e.g., McGregor PACE)

Age 55+
General OH resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
OH

Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Ohio Medicare Savings Program

Age 65+ or disabled
General OH resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
OH

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Home Energy Assistance Program (HEAP)

Ohio HEAP

Age 60+ prioritized
General OH resident, low-income household.
Income Limits (2025) ~$3,970/month individual, 185% FPL
Asset Limits Not assessed; income-focused.
OH

Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.

Benefits
Heating/cooling aid ($300-$1,000/season) Emergency aid ($500 max)

Family Caregiver Support Program (FCSP)

Ohio Family Caregiver Support Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
OH

12 AAAs; rural/low-income priority; volunteer respite option.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Ohio VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General OH resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
OH

High veteran demand; supports care in multiple settings.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Homestead Exemption

Ohio Homestead Exemption

Age 65+ (or disabled)
General OH resident, homeowner, low-income.
Income Limits (2025) ~$38,500/year individual, adjusted annually
Asset Limits Not assessed; home ownership required.
OH

Reduces taxable value by $25,000; applies to primary residence.

Benefits
Tax reduction (~$400-$800/year avg., varies by county)

Save the Dream Ohio (Homeowner Assistance Fund)

Ohio Save the Dream

Age 60+ prioritized
General OH resident, homeowner, hardship post-Jan 21, 2020.
Income Limits (2025) ~$147,600/year family of 4, 150% AMI; varies by county
Asset Limits Not assessed; hardship-focused.
OH

Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.

Benefits
Mortgage aid ($25,000 max) Utility/property tax aid ($5,000 avg.)

Frequently Asked Questions about The Woodlands of Shaker Heights

What neighborhood is The Woodlands of Shaker Heights in?

The Woodlands of Shaker Heights is in the Chagrin-Lee neighborhood of Shaker Heights.

Is The Woodlands of Shaker Heights in a walkable area?

The Woodlands of Shaker Heights has a walk score of 71. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

How long has The Woodlands of Shaker Heights been in business?

The Woodlands of Shaker Heights has been operating for approximately 15 years, based on available licensing and registration records.

Are pets allowed at The Woodlands of Shaker Heights?

Yes, The Woodlands of Shaker Heights allows residents to bring their pets.

What is the best email address for The Woodlands of Shaker Heights?

The team at The Woodlands of Shaker Heights can be reached at FSILLMAN@HERITAGE-RC.COM.

How many beds does The Woodlands of Shaker Heights have?

The Woodlands of Shaker Heights has 59 beds.

Has The Woodlands of Shaker Heights had any citations?

The Woodlands of Shaker Heights has had 13 reported citations according to records from Ohio Department of Aging (ODA).

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