Vienna Village

Vienna Village is a 90-bed assisted living community at 6601 Yadkinville Road, Pfafftown, Forsyth County, North Carolina. Family-owned since 1965, it provides assisted living and independent living services, operates 24/7, and received the Winston-Salem Journal Reader’s Choice Award for Best Assisted Living. A 4-star state rating places it tied for 9th of 138 North Carolina facilities.

Medication management and building safety represent Vienna Village’s compliance challenges. The March 14, 2024 annual survey found one deficiency: a medication aide crushed extended-release medications (metoprolol succinate ER and potassium chloride ER) that should not have been altered, resulting in a 7 percent medication error rate for one resident. The resident care coordinator had failed to include “do not crush” instructions on the medication list; the medication aide supervisor did not audit to verify crushing protocols. The primary care provider confirmed that crushing extended-release medications compromises their therapeutic effectiveness and may increase adverse effects.

Fire safety and building code violations cluster across two construction survey cycles. December 2019 identified seven deficiencies: missing hand grip at a toilet, corridor and fire doors that did not close or latch properly (near exit S-7, West Dining room, utility room F53, and rooms F40 and F65), one-hour fire-rated walls and ceilings compromised by unsealed holes and electrical room penetrations, an improperly mounted light fixture, an ice machine drain line not maintained properly, non-approved electrical outlet expanders in institutional use, and storage too close to fire sprinkler heads (corrected during survey). September 2017 cited three deficiencies: resident room and cross-corridor smoke partition doors with quarter-inch or larger gaps that could allow smoke passage, and a multi-plug adapter replacing fixed electrical equipment in the salon area (corrected during survey).

A substantiated complaint investigation in March 2018 followed resident elopement on February 19, 2018. The facility failed to provide adequate supervision for a resident with exit-seeking behaviors admitted January 22, and did not initially use a body alarm despite known risks. Two deficiencies were cited for inadequate supervision and failure to assure appropriate care under applicable regulations. July 2015’s construction survey documented seven deficiencies: fire doors held open with permanent magnets in the laundry and soiled utility rooms, missing lever handles on the medication preparation sink, unsealed fire-rated wall and ceiling penetrations in the sprinkler riser room and linen closet F23, a compromised corridor smoke-resisting condition, disconnected ice machine exhaust ductwork, a prohibited portable electric heater, and an exit door requiring two hand motions to unlock.

Over five years Vienna Village averaged 4 deficiencies annually, 23 percent better than the state average of 5.2. The facility offers 24-hour staffing, clinical support, activities, dining, and grounds services. No fines or license suspensions appear in the record.

Families should ask about medication administration auditing protocols and corrective actions following the March 2024 crushing error.

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(336) 945-5410