Watermark Laguna Niguel

Overview of Watermark Laguna Niguel

Operated by US Alliance Holden of Forbes Tenant LLC in partnership with Watermark, Watermark Laguna Niguel is a senior living community in Laguna Niguel, California. It offers independent living, assisted living, memory care, and respite care in one location. Johnny Ortiz serves as the administrator.

The community is close to Providence Mission Hospital Mission Viejo, as well as nearby shopping and public bus service, making medical appointments and everyday errands convenient. It has been serving residents for 2 years. It has 135 beds, with a current occupancy rate of 45%.

Residents receive concierge services, housekeeping, and prepared meals. Support from staff is available around the clock. Individualized care plans are developed for each resident and updated as care needs change over time. Through this, the community supports residents across different levels of care without moving to another location.

Daily life emphasizes health and wellness through music programs, wellness activities, and fitness classes held in the on-site fitness studio. Residents also have access to a movie theater and an outdoor courtyard, providing comfortable places to relax, socialize, and spend time outdoors. The neighborhood has a Walk Score of 53, which is moderately walkable. Some nearby shops and services can be reached on foot, but other destinations require driving.

Inspection records show that Watermark Laguna Niguel has generally maintained a strong history of regulatory compliance. Findings have included one isolated medication administration issue. The other is an administrative matter involving a resident refund rather than a pattern of ongoing concerns.

Families touring the community should ask how care plans are coordinated across independent living, assisted living, memory care, and respite care as residents’ needs change over time.

Facility Direct Line (855) 202-1052

135-bed community

A larger shared setting that may offer more common spaces and organized community services.

2 years in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 53 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

45%

Lower than the California average: 72.8%

Occupied beds

61 / 135

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceAugust 17, 2023

CountyOrange

Watermark Laguna Niguel is legally operated by Us Alliance Holden Of Forbes Tenant LLC and Watermark, and administered by Johnny Ortiz.

Since 2023 · 3 years of data 1 citation 7 total visits 3 complaint visits 2 official inspections 1 complaint investigation

Inspection Score

13 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	1	10	This facility has 90% fewer total citations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	0	3	This facility has 100% fewer serious citations (type a) than a typical California assisted living residence (0 vs. CA avg 3).↓ 100% better Rank #1 / 1160 Serious citations (Type A) — State benchmarked This home is ranked 1st out of 1160 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1160 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	1	4	This facility has 75% fewer moderate citations (type b) than a typical California assisted living residence (1 vs. CA avg 4).↓ 75% better
Citations per year Average citations per year since 2023.	0.3	3.3	This facility has 91% fewer citations per year than a typical California assisted living residence (0.3 vs. CA avg 3.3).↓ 91% better
Citations per inspection Average citations per inspection.	0.1	3.3	This facility has 97% fewer citations per inspection than a typical California assisted living residence (0.1 vs. CA avg 3.3).↓ 97% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	7	16	This facility has 56% fewer total visits than a typical California assisted living residence (7 vs. CA avg 16).↓ 56% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	3	13	This facility has 77% fewer complaint visits than a typical California assisted living residence (3 vs. CA avg 13).↓ 77% better Rank #441 / 1388 Complaint visits — State benchmarked This home is ranked 441st out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	2	7	This facility has 71% fewer other visits than a typical California assisted living residence (2 vs. CA avg 7).↓ 71% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	2	4	This facility has 50% fewer official inspections than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	1	10	This facility has 90% fewer complaint investigations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on August 25, 2025 found no deficiencies and full compliance with all licensing requirements.
A December 30, 2025 complaint investigation substantiated staff failed to ensure a resident received four prescribed medications on March 8, 2024.
An October 6, 2023 complaint substantiated the facility did not issue a $2,500 refund owed to a resident despite processing it.

Show Inspection Reports

What does this home offer?

Pets Allowed

3.3 miles from city center Estimated distance in miles from Laguna Niguel's city center to Watermark Laguna Niguel's address, calculated via Google Maps.

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The information below is reported by the California Department of Social Services and Department of Public Health.


Crestavilla	AL MC	Laguna Niguel (Niguel Road)	250 Facility 250 CA AVG 104 Rank #86 / 1648	Yes	70 Facility 70 CA AVG 57 Rank #739 / 2087	89 Facility 89 CA AVG 81 Rank #461 / 1399	2	7 Facility 7 CA AVG 13 Rank #715 / 1388	1 Facility 1 CA AVG 3 Rank #412 / 1160	3 Facility 3 CA AVG 13 Rank #1215 / 1494	74.0%	A+	Crestavilla Trs, LLC: Ksl Crestavilla Manager , LLC	-
Watermark Laguna Niguel	AL IL MC	Laguna Niguel	135 Facility 135 CA AVG 104 Rank #462 / 1648	Yes	53 Facility 53 CA AVG 57 Rank #1277 / 2087	94 Facility 94 CA AVG 81 Rank #185 / 1399	2	3 Facility 3 CA AVG 13 Rank #441 / 1388	0 Facility 0 CA AVG 3 Rank #1 / 1160	2 Facility 2 CA AVG 13 Rank #1305 / 1494	45.2%	-	Us Alliance Holden Of Forbes Tenant LLC And Watermark	-
Vividus Senior Living	AL MC RESC	Laguna Niguel	-	No	29 Facility 29 CA AVG 57 Rank #1730 / 2087	-	-	-	-	-	-	-	-	Private / Semi-Private Rooms

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Watermark Laguna Niguel?

Watermark Laguna Niguel is legally operated by Us Alliance Holden Of Forbes Tenant LLC and Watermark, and administered by Johnny Ortiz.

Is Watermark Laguna Niguel in a walkable area?

Watermark Laguna Niguel has a walk score of 53. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Watermark Laguna Niguel?

Watermark Laguna Niguel's occupancy is 45%.

Are pets allowed at Watermark Laguna Niguel?

Yes, Watermark Laguna Niguel allows residents to bring their pets.

Who is the administrator of Watermark Laguna Niguel?

Johnny Ortiz is the administrator of Watermark Laguna Niguel.

How many beds does Watermark Laguna Niguel have?

Watermark Laguna Niguel has 135 beds.

Has Watermark Laguna Niguel had any citations?

Watermark Laguna Niguel has had 1 reported citation since 2023 according to records from California Department of Social Services (CDSS).

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