Where The Heart Is
Assisted Living & Memory Care · Burlington, WA

Where The Heart Is

Assisted Living & Memory Care · Burlington, WA
Where The Heart Is accepts Medicaid.
Where The Heart Is accepts Medicaid.

Overview of Where the Heart Is

Spend your golden years in the charming community of Where the Heart Is located in the peaceful neighborhood of South Norris Street, Burlington, WA, that offers assisted living and memory care. The community is dedicated to improving residents’ welfare, providing top-notch care and assistance for their unique needs. With naturally lit and cozy accommodations in various studio and one-bedroom floor plans, residents will surely experience comfort and convenience like no other.

Engaging events and specialized programs are also provided for residents to remain active and socially connected. Mealtimes are also something to anticipate with delightful and healthy meals satisfying dietary needs and tastes. Pharmacy services, medication management, and in-house therapy services are also available for residents’ healthcare needs. The community is ideal for those who need assistance to live their day-to-day activities without hassles.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 84 Rank #113 / 285Bed count — State benchmarkedThis assisted living community is ranked 113th out of 285 assisted living communities we track in Washington for bed count. Shows this facility's certified or reported bed count compared to other Washington facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Washington that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #192 / 439Walk Score — State benchmarkedThis assisted living community is ranked 192nd out of 439 assisted living communities we track in Washington for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Washington facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Washington that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
57 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #65 / 215Occupancy rate — State benchmarkedThis assisted living community is ranked 65th out of 215 assisted living communities we track in Washington for occupancy. Shows this facility's occupancy rate versus the Washington average, with its Statewide rank out of 215. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Washington that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
84.5% This home usually has availability
Higher than the Washington average: 75.8%
Occupied beds
71 / 84

About this community

License Details

Facility TypeBoarding Home
StatusOperating
ExpirationDecember 31, 2026
CountySkagit
License Number2500

Leadership

ContactBachman, Jennifer (per state records, record updated Jul 2026)

Contact Where The Heart Is

Inspection History

In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.

Since 2022 · 4 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes.
42 deficiencies 10 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Washington state average
Overall vs. WA average 2 Worse Metrics worse than Washington average:
• Total deficiencies (50% above)
• Deficiencies per inspection (35% above)
0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWA Averagevs. WA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 4228.0 This facility has 50% more total deficiencies than a typical Washington assisted living residence (42 vs. WA avg 28).↑ 50% worse
Deficiencies per inspection Info Average deficiencies per inspection. 4.23.1 This facility has 35% more deficiencies per inspection than a typical Washington assisted living residence (4.2 vs. WA avg 3.1).↑ 35% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWA Averagevs. WA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 109.0 This facility has had 11% more total inspections than the Washington average (10 vs. WA avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 11% more

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

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Room sizes icon

Room Sizes: 310 / 380 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: 2-story

Beauty services icon
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Beauty Services

Transportation services icon
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Transportation Services

Housekeeping icon
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Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Managed by David Eskenazy

Executive Director

Places of interest near Where The Heart Is

Address 0.9 miles from city center Info Estimated distance in miles from Burlington's city center to Where The Heart Is's address, calculated via Google Maps.

Calculate Travel Distance to Where The Heart Is

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Address

Compare Assisted Living around the area

Info below is compiled from the WA Dept. of Social & Health Services (DSHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Inspection events categorized as complaint-related by the state regulator.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Harbour Pointe Senior Living
AL
MC
RC
Mukilteo
110
Facility 110
WA AVG 79
Rank #47 / 285
Yes
52
Facility 52
WA AVG 50
Rank #214 / 439
Studio / 1 Bed / 2 Bed
81.8%
Facility 81.8%
WA AVG 75.8%
Rank #86 / 215
A+20
5
Facility 5
WA AVG 8
Rank #235 / 265
47
Facility 47
WA AVG 31
Rank #219 / 262
2.4
Facility 2.4
WA AVG 3.4
Rank #110 / 262
Merrill Gardens at Renton Centre
AL
IL
MC
S Renton (Burnett Avenue South)
110
Facility 110
WA AVG 79
Rank #47 / 285
Yes
93
Facility 93
WA AVG 50
Rank #17 / 439
Studio / 1 Bed / 2 Bed
86.4%
Facility 86.4%
WA AVG 75.8%
Rank #54 / 215
-7
2
Facility 2
WA AVG 8
Rank #155 / 265
15
Facility 15
WA AVG 31
Rank #93 / 262
2.1
Facility 2.1
WA AVG 3.4
Rank #91 / 262
Where The Heart Is
AL
MC
Burlington
84
Facility 84
WA AVG 79
Rank #113 / 285
Yes
57
Facility 57
WA AVG 50
Rank #192 / 439
Studio / 1 Bed
84.5%
Facility 84.5%
WA AVG 75.8%
Rank #65 / 215
-10
4
Facility 4
WA AVG 8
Rank #223 / 265
42
Facility 42
WA AVG 31
Rank #206 / 262
4.2
Facility 4.2
WA AVG 3.4
Rank #203 / 262
Ellensburg Senior Living
AL
IL
MC
RC
Ellensburg
80
Facility 80
WA AVG 79
Rank #124 / 285
Yes
38
Facility 38
WA AVG 50
Rank #292 / 439
Studio / 1 Bed
86.3%
Facility 86.3%
WA AVG 75.8%
Rank #57 / 215
A+21
0
Facility 0
WA AVG 8
Rank #1 / 265
69
Facility 69
WA AVG 31
Rank #246 / 262
3.3
Facility 3.3
WA AVG 3.4
Rank #166 / 262
HomePlace Special Care at Burlington
AL
MC
Burlington
46
Facility 46
WA AVG 79
Rank #239 / 285
Yes
53
Facility 53
WA AVG 50
Rank #211 / 439
Private / Shared Studio
80.4%
Facility 80.4%
WA AVG 75.8%
Rank #90 / 215
A+11
4
Facility 4
WA AVG 8
Rank #223 / 265
23
Facility 23
WA AVG 31
Rank #138 / 262
2.1
Facility 2.1
WA AVG 3.4
Rank #91 / 262

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other WA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

Frequently Asked Questions about Where The Heart Is

Is Where The Heart Is in a walkable area?

Where The Heart Is has a walk score of 57. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Where The Heart Is?

According to WA state health department records, Where The Heart Is's license number is 2500.

When does Where The Heart Is's license expire?

According to WA state health department records, Where The Heart Is's license expires on December 31, 2026.

What is the occupancy rate at Where The Heart Is?

Where The Heart Is's occupancy is 84.5%.

Are pets allowed at Where The Heart Is?

Yes, Where The Heart Is allows residents to bring their pets.

How many beds does Where The Heart Is have?

Where The Heart Is has 84 beds.

Has Where The Heart Is had any deficiencies?

Where The Heart Is has had 42 reported deficiencies according to records from WA Dept. of Social and Health Services (DSHS).

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