Where The Heart Is

Overview of Where the Heart Is

Spend your golden years in the charming community of Where the Heart Is located in the peaceful neighborhood of South Norris Street, Burlington, WA, that offers assisted living and memory care. The community is dedicated to improving residents’ welfare, providing top-notch care and assistance for their unique needs. With naturally lit and cozy accommodations in various studio and one-bedroom floor plans, residents will surely experience comfort and convenience like no other.

Engaging events and specialized programs are also provided for residents to remain active and socially connected. Mealtimes are also something to anticipate with delightful and healthy meals satisfying dietary needs and tastes. Pharmacy services, medication management, and in-house therapy services are also available for residents’ healthcare needs. The community is ideal for those who need assistance to live their day-to-day activities without hassles.

Facility Direct Line (360) 404-7997

84-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 57 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

85%

Higher than the Washington average: 72.5%

Occupied beds

71 / 84

Average occupied beds in Washington homes 73 beds

Facility TypeBoarding Home

StatusOperating

ExpirationDecember 31, 2026

CountySkagit

License Number2500

Staffing

Key information about the people who lead and staff this community.

ContactBachman, Jennifer

Since 2022 · 4 years of data 41 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Washington state average

Overall vs. WA average

Latest Inspection April 9, 2025 Follow Up

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	WA Average	vs. WA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	41	31	This facility has 32% more total deficiencies than a typical Washington assisted living residence (41 vs. WA avg 31).↑ 32% worse
Deficiencies per year Average deficiencies per year since 2022.	10.3	7.8	This facility has 32% more deficiencies per year than a typical Washington assisted living residence (10.3 vs. WA avg 7.8).↑ 32% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

April 9, 2025 follow-up inspection found no deficiencies and confirmed correction of all prior fire and life safety violations.
January 14, 2025 fire safety inspections identified 11–12 deficiencies including missing documentation for fire system tests, inoperative door-closing coordinators, blocked emergency exits, and lack of required signage.
Multiple complaint investigations from 2022–2024 substantiated failures in abuse reporting, nursing oversight, medication errors, and coordination of care, resulting in citations and repeated provider practice failures.

Show Inspection Reports

What does this home offer?

Room Sizes: 310 / 380 sq. ft

Housing Options: Studio / 1 Bed

Building Type: 2-story

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

Managed by David Eskenazy

Executive Director

0.9 miles from city center Estimated distance in miles from Burlington's city center to Where The Heart Is's address, calculated via Google Maps.

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Compare Assisted Living around the area

The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.


Overlake Terrace Assisted & Senior Living	AL IL MC	Redmond (Overlake)	150	No	-	42	Studio / 1 Bed / 2 Bed
Bonaventure of Lacey	AL NH IL MC	Lacey	126	No	A+	55	1 Bed / 2 Bed
Harbour Pointe Senior Living	AL MC RC	Mukilteo (Harbour Place)	110	No	A+	52	Studio / 1 Bed / 2 Bed
Where The Heart Is	AL MC	Burlington	84	No	-	57	Studio / 1 Bed
Merrill Gardens at Burien	AL IL MC	Burien (Downtown)	60	Yes	A+	91	Studio / 1 Bed / 2 Bed