Smaller home · May offer a more intimate, personalized care environment.
Where The Heart Is
Spend your golden years in the charming community of Where the Heart Is located in the peaceful neighborhood of South Norris Street, Burlington, WA, that offers assisted living and memory care. The community is dedicated to improving residents’ welfare, providing top-notch care and assistance for their unique needs. With naturally lit and cozy accommodations in various studio and one-bedroom floor plans, residents will surely experience comfort and convenience like no other.
Engaging events and specialized programs are also provided for residents to remain active and socially connected. Mealtimes are also something to anticipate with delightful and healthy meals satisfying dietary needs and tastes. Pharmacy services, medication management, and in-house therapy services are also available for residents’ healthcare needs. The community is ideal for those who need assistance to live their day-to-day activities without hassles.
Community insights.
About this community
Inspection History
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
Includes all inspection records for this property, which could include management/ownership changes. 42 deficiencies 10 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. Washington state average• Total deficiencies (50% above)
• Deficiencies per inspection (35% above) 0 Better No metrics in this bucket.
Deficiencies
| This Facility | WA Average | vs. WA Avg |
|---|---|---|---|
|
Total deficiencies
| 42 | 28.0 | This facility has 50% more total deficiencies than a typical Washington assisted living residence (42 vs. WA avg 28).↑ 50% worse |
|
Deficiencies per inspection
| 4.2 | 3.1 | This facility has 35% more deficiencies per inspection than a typical Washington assisted living residence (4.2 vs. WA avg 3.1).↑ 35% worse |
Inspections
| This Facility | WA Average | vs. WA Avg |
|---|---|---|---|
|
Total inspections
| 10 | 9.0 | This facility has had 11% more total inspections than the Washington average (10 vs. WA avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 11% more |
What does this home offer?
Pets Allowed
Room Sizes: 310 / 380 sq. ft
Housing Options: Studio / 1 Bed
Building Type: 2-story
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Places of interest near Where The Heart Is
0.9 miles from city center
Estimated distance in miles from Burlington's city center to Where The Heart Is's address, calculated via Google Maps.
Calculate Travel Distance to Where The Heart Is
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Compare Assisted Living around the area
Info below is compiled from the WA Dept. of Social & Health Services (DSHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
|
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Inspection events categorized as complaint-related by the state regulator.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Harbour Pointe Senior Living | AL MC RC | Mukilteo | 110
Facility
110
WA AVG
79
Rank
#47 / 285 | Yes |
52
Facility
52
WA AVG
50
Rank
#214 / 439 | Studio / 1 Bed / 2 Bed |
81.8%
Facility
81.8%
WA AVG
75.8%
Rank
#86 / 215 | A+ | 20 | 5
Facility
5
WA AVG
8
Rank
#235 / 265 | 47
Facility
47
WA AVG
31
Rank
#219 / 262 | 2.4
Facility
2.4
WA AVG
3.4
Rank
#110 / 262 |
| Merrill Gardens at Renton Centre | AL IL MC | S Renton (Burnett Avenue South) | 110
Facility
110
WA AVG
79
Rank
#47 / 285 | Yes |
93
Facility
93
WA AVG
50
Rank
#17 / 439 | Studio / 1 Bed / 2 Bed |
86.4%
Facility
86.4%
WA AVG
75.8%
Rank
#54 / 215 | - | 7 | 2
Facility
2
WA AVG
8
Rank
#155 / 265 | 15
Facility
15
WA AVG
31
Rank
#93 / 262 | 2.1
Facility
2.1
WA AVG
3.4
Rank
#91 / 262 |
| Where The Heart Is | AL MC | Burlington | 84
Facility
84
WA AVG
79
Rank
#113 / 285 | Yes |
57
Facility
57
WA AVG
50
Rank
#192 / 439 | Studio / 1 Bed |
84.5%
Facility
84.5%
WA AVG
75.8%
Rank
#65 / 215 | - | 10 | 4
Facility
4
WA AVG
8
Rank
#223 / 265 | 42
Facility
42
WA AVG
31
Rank
#206 / 262 | 4.2
Facility
4.2
WA AVG
3.4
Rank
#203 / 262 |
| Ellensburg Senior Living | AL IL MC RC | Ellensburg | 80
Facility
80
WA AVG
79
Rank
#124 / 285 | Yes |
38
Facility
38
WA AVG
50
Rank
#292 / 439 | Studio / 1 Bed |
86.3%
Facility
86.3%
WA AVG
75.8%
Rank
#57 / 215 | A+ | 21 | 0
Facility
0
WA AVG
8
Rank
#1 / 265 | 69
Facility
69
WA AVG
31
Rank
#246 / 262 | 3.3
Facility
3.3
WA AVG
3.4
Rank
#166 / 262 |
| HomePlace Special Care at Burlington | AL MC | Burlington | 46
Facility
46
WA AVG
79
Rank
#239 / 285 | Yes |
53
Facility
53
WA AVG
50
Rank
#211 / 439 | Private / Shared Studio |
80.4%
Facility
80.4%
WA AVG
75.8%
Rank
#90 / 215 | A+ | 11 | 4
Facility
4
WA AVG
8
Rank
#223 / 265 | 23
Facility
23
WA AVG
31
Rank
#138 / 262 | 2.1
Facility
2.1
WA AVG
3.4
Rank
#91 / 262 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other WA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
More homes from the same operator
Frequently Asked Questions about Where The Heart Is
Is Where The Heart Is in a walkable area?
Where The Heart Is has a walk score of 57. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Where The Heart Is?
According to WA state health department records, Where The Heart Is's license number is 2500.
When does Where The Heart Is's license expire?
According to WA state health department records, Where The Heart Is's license expires on December 31, 2026.
What is the occupancy rate at Where The Heart Is?
Where The Heart Is's occupancy is 84.5%.
Are pets allowed at Where The Heart Is?
Yes, Where The Heart Is allows residents to bring their pets.
How many beds does Where The Heart Is have?
Where The Heart Is has 84 beds.
Has Where The Heart Is had any deficiencies?
Where The Heart Is has had 42 reported deficiencies according to records from WA Dept. of Social and Health Services (DSHS).
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