Willow Creek
Willow Creek
Willow Creek is a small, quiet assisted living center in rural Cattaraugus County, at 4460 Union Hill Road in Hinsdale, New York. It maintains a special license named an Assisted Living Program (ALP) from the New York State Department of Health. ALP homes aid people who require more support than a basic assisted living home but do not yet require full nursing home care. Willow Creek is prepared to manage these higher medical needs.
Underwood Gardens, LLC, operates the home, which features 32 beds in shared rooms. Staff members are there 24 hours a day to assist you. A registered nurse oversees every person’s care plan.
Residents may access physical, occupational, and speech therapy right at the facility. A professional dietitian plans every meal and snack. The program also provides daily health checks and assistance with everyday tasks like bathing, dressing, and getting ready for the day.
There are many fun activities to join, including crafts, exercise classes, trips, games, and parties. Residents may even join a volunteer group. Since Hinsdale is in a quiet, rural area, there is no public transit. Families will need to use their own cars to visit or take their loved ones on fun outings.
New York state officials inspect the facility to ensure it follows safety rules. In the past, these state reviews have checked on things like care planning, office paperwork, and the training of the staff. This ensures everyone is doing their job correctly and safely at all times.
For families in Cattaraugus County who need extra medical support, Willow Creek is a great choice. With its special license, various therapies, healthy meals, and around-the-clock care, it offers a high level of support in a region where there are not many other options available.
32-bed community Rank #730 / 748Bed count — State benchmarkedThis home is ranked 730th out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 5 / 100 Rank #1121 / 1173Walk Score — State benchmarkedThis home is ranked 1121st out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAdult Home
StatusActive
CountyCattaraugus
License Number040-F-032
State License TypesAssisted Living Program (ALP)
Owner NameUnderwood Gardens, LLC
Emergency SystemsYes
Rehabilitation Services
Nursing Services
Admission CriteriaMedically eligible for nursing home placement but does not require continual nursing care.
HousekeepingYes
Linen ServiceYes
Housekeeping
Laundry
Personal Care
ActivitiesDaily Activity Programs include crafts, outings, exercise, parties, and games
Specific ProgramsAssistance with Personal Care Needs (bathing, dressing & grooming), On-going monitoring and management of health care needs
Volunteer Program
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
28 citations
8 complaints
10 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
7 points above the New York average for nursing homes (83/100)
Rank #166 / 593 in New York Inspection Score — State benchmarked This home is ranked 166th out of 593 homes in New York. Shows this facility's inspection score compared to the New York average among 593 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 90 out of 100. Letter grade A-. 7 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
6 Worse
Metrics worse than New York average:
• Total citations (115% above)
• Citations per year (115% above)
• Citations per inspection (100% above)
• Total inspections (11% above)
• Inspections with citations (150% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (90% below)
• Complaints per year (90% below)
• Complaints per bed (50% below)
• Complaint investigations (100% below)
• Total citations (115% above)
• Citations per year (115% above)
• Citations per inspection (100% above)
• Total inspections (11% above)
• Inspections with citations (150% above)
• Inspection citation rate (127% above) 4 Better Metrics better than New York average:
• Total complaints (90% below)
• Complaints per year (90% below)
• Complaints per bed (50% below)
• Complaint investigations (100% below)
Latest Inspection
February 26, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 28 | 13 | This facility has 115% more total citations than a typical New York nursing home (28 vs. NY avg 13).↑ 115% worse |
|
Citations per year
Average citations per year since 2021.
| 5.6 | 2.6 | This facility has 115% more citations per year than a typical New York nursing home (5.6 vs. NY avg 2.6).↑ 115% worse |
|
Citations per inspection
Average citations per inspection.
| 2.8 | 1.4 | This facility has 100% more citations per inspection than a typical New York nursing home (2.8 vs. NY avg 1.4).↑ 100% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 9 | This facility has 11% more total inspections than a typical New York nursing home (10 vs. NY avg 9).↑ 11% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 10 | 4 | This facility has 150% more inspections with citations than a typical New York nursing home (10 vs. NY avg 4).↑ 150% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 79 | This facility has 90% fewer total complaints than a typical New York nursing home (8 vs. NY avg 79).↓ 90% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.6 | 15.8 | This facility has 90% fewer complaints per year than a typical New York nursing home (1.6 vs. NY avg 15.8).↓ 90% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.25 | 0.50 | This facility has 50% fewer complaints per bed than a typical New York nursing home (0.25 vs. NY avg 0.5).↓ 50% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- February 26, 2025 inspection found 6 deficiencies in operating certificates, resident services, records, and admission standards, with an approved plan of correction and no complaints.
- Deficiencies consistently involved resident services and records across multiple inspections from 2022 to 2025, with plans of correction accepted each time.
- March 25, 2024 inspection cited 7 deficiencies including admission standards and resident services, marking the highest count and showing ongoing compliance issues.
Places of interest near Willow Creek
0.0 miles from city center
Estimated distance in miles from Hinsdale's city center to Willow Creek's address, calculated via Google Maps.
Calculate Travel Distance to Willow Creek
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The information below is reported by the New York State Department of Health.
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32
NY AVG
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#730 / 748 | No |
5
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5
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Financial Assistance for
Assisted Living in New York
Willow Creek is located in Hinsdale, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Willow Creek
Who is the owner of Willow Creek?
Willow Creek is legally operated by Underwood Gardens, LLC.
Is Willow Creek in a walkable area?
Willow Creek has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Willow Creek?
According to NY state health department records, Willow Creek's license number is 040-F-032.
How many beds does Willow Creek have?
Willow Creek has 32 beds.
Are there photos of Willow Creek?
Yes — there are 2 photos of Willow Creek in the photo gallery on this page.
What is the address of Willow Creek?
Willow Creek is located at 4460 Union Hill Rd, Hinsdale, NY 14743.
What is the phone number of Willow Creek?
(716) 557-2322 will put you in contact with the team at Willow Creek.
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