Overview of Northridge Village Northridge Village is a 68-bed continuing care community at 3300 George Washington Carver Avenue in Ames, Iowa. Managed by Pivotal Healthcare and led by Executive Director Kayla Zellmer, the facility offers a spectrum of care from independent living to a 38-bed skilled nursing unit. Current occupancy for the nursing component is reported at 63%, while the broader campus provides specialized memory care at “Maggie’s Place”. The property is conveniently located in Story County near local medical facilities and retail centers.
Oversight records from the Iowa Department of Inspections, Appeals, and Licensing indicate a history of severe regulatory findings and resident harm. While the nursing unit achieved a citations-per-inspection rate of zero in January 2026, contributing to a high overall CMS rating, the facility has faced over $80,000 in fines for past failures. These violations include three resident deaths between 2021 and 2024 attributed to unaddressed infections, improper transfer protocols, and deactivated safety equipment. In February 2024, the community was fined $6,000 after a resident died following a fall where her emergency pendant had been mistakenly disabled.
Bedside care is currently managed by a staff that provides 4 hours and 27 minutes of nursing time per resident daily, a figure that exceeds the Iowa average. Despite this statistical strength, state investigators previously documented insufficient nursing coverage, noting instances where call-light responses were delayed by up to 34 minutes. Professional services include both long-term medical support and short-term rehabilitation, though past 2-star health inspection ratings suggest foundational gaps in care planning and infection control. Management has historically contested these findings, asserting that evidence of compliance was often overlooked during surveys.
The communal environment features a wellness center, spa, and fitness programs designed for diverse activity levels. Shared social features include on-site church services, card clubs, and movie nights intended to foster resident engagement. However, internal professional reviews from 2026 highlight ongoing concerns regarding management stability and periods of high staff turnover. The facility remains pet-friendly and continues to offer scheduled transportation for off-site appointments and community trips.
This campus fits seniors who want a full range of care levels and many on-site activities. Before deciding, families should ask about the fix for the 2024 emergency equipment failure and request recent records of how fast staff respond to call lights.