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Other Senior care options in Ohio:

Best Senior Communities in Ohio

Reviewed by Dr. Jordan Weiss
Updated May 2026
We analyzed 661 homes in Ohio

Sources: CMS Centers for Medicare and Medicaid Services, and Ohio Department of Health, Office of Aging and Long Term Care.

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Video Tour: Top-rated Senior Communities facilities in Ohio.

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Compare Senior Communities around Ohio

The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.

Click column headers to sort
Ohio Living Rockynol
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Akron (Highland Square)
79
Facility 79
OH AVG 94
Rank #160 / 330
No
65
Facility 65
OH AVG 41
Rank #107 / 706
-A+-874
Eden Vista Stow
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Stow (Huntington Park)
81
Facility 81
OH AVG 94
Rank #150 / 330
Yes
44
Facility 44
OH AVG 41
Rank #324 / 706
Studio / 1 Bed-Alicia Davies82-
The Ashford of Mt. Washington
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Cincinnati (Mount Washington)
88
Facility 88
OH AVG 94
Rank #129 / 330
Yes
43
Facility 43
OH AVG 41
Rank #337 / 706
Studio--73-
Ashford of Grove City
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Grove City
85
Facility 85
OH AVG 94
Rank #134 / 330
Yes
58
Facility 58
OH AVG 41
Rank #168 / 706
Studio / Suite / 1 Bed--83-
The Village of St. Edward at Green
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Akron (Fortuna Drive)
76
Facility 76
OH AVG 94
Rank #167 / 330
No
30
Facility 30
OH AVG 41
Rank #447 / 706
1 Bed / 2 Bed--87-
The Landing of Stow
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Stow (Huntington Park)
81
Facility 81
OH AVG 94
Rank #150 / 330
No
18
Facility 18
OH AVG 41
Rank #562 / 706
Private RoomsA+Alicia Davies82-
AVIVA Hills
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Canton
82
Facility 82
OH AVG 94
Rank #148 / 330
Yes
60
Facility 60
OH AVG 41
Rank #153 / 706
Studio / 1 Bed-Shelly Williams873
Hilliard Assisted Living and Memory Care
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Hilliard
100
Facility 100
OH AVG 94
Rank #79 / 330
No
27
Facility 27
OH AVG 41
Rank #481 / 706
Studio / 1 Bed / 2 Bed--91-
The Woodlands of Hamilton
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Hamilton
78
Facility 78
OH AVG 94
Rank #163 / 330
Yes
49
Facility 49
OH AVG 41
Rank #264 / 706
Studio / 1 Bed / 2 Bed--86-
Jennings at Brecksville
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Brecksville
84
Facility 84
OH AVG 94
Rank #137 / 330
No
49
Facility 49
OH AVG 41
Rank #264 / 706
Studio / 1 Bed-Sarah Barger863
Shawnee Estates Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Xenia
93
Facility 93
OH AVG 94
Rank #111 / 330
No
18
Facility 18
OH AVG 41
Rank #562 / 706
Studio / 1 Bed / 2 Bed--731
Bickford of Lancaster
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Lancaster (Wacker Heights)
92
Facility 92
OH AVG 94
Rank #114 / 330
Yes
8
Facility 8
OH AVG 41
Rank #630 / 706
Private Rooms / Semi-Private RoomsA+-892
Ashford on Broad
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Columbus (Whitehall)
105
Facility 105
OH AVG 94
Rank #74 / 330
Yes
36
Facility 36
OH AVG 41
Rank #391 / 706
Studio / 1 BedA+-925
Scarlet Oaks
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Cincinnati (Clifton)
87
Facility 87
OH AVG 94
Rank #131 / 330
No
13
Facility 13
OH AVG 41
Rank #603 / 706
Private RoomsA+Tunecia Campbell80-
Bickford of Middletown
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Middletown
101
Facility 101
OH AVG 94
Rank #78 / 330
Yes
4
Facility 4
OH AVG 41
Rank #655 / 706
Private Rooms--871
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Overview of The Ashford of Mt. Washington

Experience premium senior living at The Ashford of Mt. Washington, a welcoming senior living community in Hamilton County, Cincinnati, OH that offers premiere assisted living services. The community features beautifully furnished and cozy apartments with convenient access to housekeeping services to maintain a neat and spotless living space. Residents can rest easy with a 24/7 licensed nursing team and personalized care plans that are tailored to match their unique lifestyles and care needs.

Situated in a residential neighborhood in Cincinnati, Ohio, The Ashford of Mt. Washington offers easy access to a metro bus line, grocery store, library, post office, and other convenient local amenities, encouraging an active and vibrant lifestyle. With comfortable and inviting common areas, residents are provided cozy spaces for gathering with neighbors and friends. Residents also enjoy three nutritious meals daily, ensuring they always have the energy to take on an active and fulfilling everyday life.

What does this home offer?

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Pets Allowed

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Housing Options: Studio

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Building Type: 3-story

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Transportation Services

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Fitness and Recreation

Contact The Ashford of Mt. Washington

Overview of Eden Vista Stow

Compassionate care meets exceptional living at Eden Vista Stow, a remarkable senior living community in Summit County, Stow, OH, that offers premiere independent living, assisted living and memory care services. The community ensures unmatched personalized care with 24-hour assistance from a dedicated team of nurses. Residents are provided with warm and inviting accommodations based on custom plans to match their individual lifestyles and needs.

In addition to excellent care, residents are also provided with exceptional amenities and a vibrant calendar of activities. Cable TV, complimentary WiFi, and phone service is available to all residents, providing them access to entertainment and long-distance communication to families and friends. Dining moments are to look forward to with chef-inspired meals prepared by on-site registered dieticians who customize menus based on individual needs and tastes.

What does this home offer?

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Pets Allowed

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Housing Options: Studio / 1 Bed

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Building Type: Two-story

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Transportation Services

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Fitness and Recreation

Contact Eden Vista Stow

Overview of Ohio Living Rockynol

Set in the neighborhood of Akron, Ohio, Ohio Living Rockynol is an excellent senior living community, offering excellent assisted living services. Residents are welcomed into their beautifully-designed one-bedroom apartments with round the clock supervision and care from a team of reliable nurses. The community also ensures its residents safety by providing 24-hour emergency, safety, and security systems throughout the campus.

An array of convenient services, such as housekeeping, laundry, and transportation services are also offered to let residents experience a carefree lifestyle. With almost no chores to worry about, residents can focus on enjoying the community’s array of social, recreational, and spiritual activities. Nutritious meals and snacks are also offered along with an array of convenient amenities for residents’ comfort and convenience.

What does this home offer?

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Building Type: 3-story

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Transportation Services

Contact Ohio Living Rockynol

Overview of The Landing of Stow

Providing comprehensive assisted living and specialized Alzheimer’s and dementia care. Located within the serene landscapes of Stow, Ohio, The Landing of Stow is a haven catering to seniors seeking a distinguished lifestyle. This luxurious senior living community is a beacon of comfort, providing comprehensive assisted living and specialized Alzheimer’s and dementia care. 

Radiating an inviting ambiance, the interiors have been thoughtfully curated with warm hues and rich wooden accents, enveloping residents in coziness and familiarity. Senior residents can relish a spectrum of community amenities and services tailored to enhance their well-being and foster a sense of belonging. The Landing of Stow embodies a captivating blend of tranquility and convenience. It is positioned just north of Akron in an idyllic rural expanse renowned for its breathtaking vistas and charming shopping destinations.

What does this home offer?

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Housing Options: Private Rooms

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Building Type: Two-story

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Fitness and Recreation

Contact The Landing of Stow

Overview of The Village of St. Edward at Green

For over 50 years, The Village of St. Edward has cared for the elderly in Akron, Ohio. It is more than just a place to live; it’s a community where seniors can believe together with others who share values and interests. This assisted living community focuses on honoring life and preserving the dignity of each senior resident.

Nestled within a nurturing haven, The Village of St. Edward thrives on compassionate and faith-centered care. With a solid commitment to unity, the community warmly supports each resident’s journey, creating an environment where self-discovery, independence, and well-being thrive together. Amid understanding and kindness, individuals are encouraged to express themselves and grow personally. The welcoming atmosphere promotes shared acceptance and unwavering support, fostering deep connections among residents. Experience the embrace of The Village of St. Edward and enjoy the heartwarming companionship that defines this haven of belonging. 

What does this home offer?

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Room Sizes: 585 / 672 / 917 sq. ft

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Housing Options: 1 Bed / 2 Bed

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Building Type: Two-story

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Transportation Services

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Fitness and Recreation

Contact The Village of St. Edward at Green

Overview of Ashford of Grove City

The Ashford of Grove City is a senior living community proudly offering independent living, assisted living, and memory care. Ashford of Grove City is dedicated to ensuring that residents are the focus of management and staff; promoting a vibrant environment where seniors branch out their relationships and create new memories. Through the friendly and professional approach of management and staff to their residents, seniors are able to feel comfortable and immediately feel at home. It’s a senior living community that is committed to keep striving in providing exceptional and extraordinary care to their seniors. Ashford of Grove city provides unparalleled care among the senior living communities in Ohio. 

Ashford of Grove City ensures to attend to any needs any senior may have, as well as having already provided beautifully designed details included in the community– services provided are found in each apartment that includes utilities included, individually controlled air conditioning and heating system, kitchenettes, basic cable and Wi-Fi. Community amenities provide a bistro, private dining room, hair salon, and home theater; as for their services that help with transportation, delicious meals provided, housekeeping and laundry. 

What does this home offer?

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Pets Allowed

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Room Sizes: 318 / 381 / 530 / 533 sq. ft

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Housing Options: Studio / Suite / 1 Bed

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Transportation Services

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Fitness and Recreation

Contact Ashford of Grove City

AVIVA Hills

4550 Hills And Dales Rd Nw, Canton, OH 44708
Overview of Aviva Hills

Nestled in Canton, Ohio, Aviva Hills creates a nurturing environment where residents can age in fashion, finding comfort and safety in thoughtfully designed apartment homes. The community’s mission is to offer expert assistance tailored to individual needs, whether downsizing responsibilities or providing specialized cognitive care.

Aviva Hills boasts a range of amenities and care options, including assisted living, memory care, and respite care. Residents can enjoy discreet assistance from expertly trained staff, ensuring worry-free living. The JOURNEY-based approach to memory care fosters meaningful connections through music, art, and sensory stimulation. With enrichment programs, beautiful grounds, and inviting common areas, Aviva Hills elevates senior living, enhancing vitality, independence, and purpose through different assisted living levels of care.

What does this home offer?

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Pets Allowed

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Room Sizes: 280 / 465 / 575 sq. ft

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Housing Options: Studio / 1 Bed

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Transportation Services

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Fitness and Recreation

Contact AVIVA Hills

Overview of Jennings at Brecksville

Set in the quiet grounds of Brecksville Road, Brecksville, OH, is the renowned senior living community of Jennings at Brecksville providing assisted living, hospice, and respite care. The community strives to meet seniors’ special needs and aspirations by providing top-tier care and assistance round-the-clock. With its ethereal architecture, seniors enjoy beautiful amenities that are meticulously built to foster comfort and convenience.

Maintain an active lifestyle and retain social connections through fun activities and engaging programs. Have a delightful dining experience with healthy and delicious meals catering to dietary needs and preferences. Jennings at Brecksville ensures seniors get to do the things they love while supporting them with their needs. Amenities include a pub, a chapel, outdoor patios, and a fitness studio.

What does this home offer?

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Room Sizes: 285 / 580 sq. ft

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Housing Options: Studio / 1 Bed

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Building Type: 3-story

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Fitness and Recreation

Contact Jennings at Brecksville

The Woodlands of Hamilton

896 Nw Washington Blvd, Hamilton, OH 45013
Overview of The Woodlands of Hamilton

Settled in the quiet neighborhood of Hamilton, OH, The Woodlands of Hamilton offers Independent Living, Assisted Living, Memory Care, and Temporary Stay options. With a variety of thoughtfully designed floor plans, residents can enjoy features that make them feel right at home, including full-sized kitchenettes, spacious closets, large bathrooms, and plenty of living space to relax. The highly trained and compassionate team ensures round-the-clock care and support for all residents.

The community is committed to providing top-notch amenities and services, allowing residents to enjoy personalized meal selections, education and recreation opportunities, and a range of on-site amenities. At The Woodlands of Hamilton, the warm and welcoming environment offers older adults thoughtful amenities in a homelike setting. The dedicated team is always ready to lend a helping hand, providing personalized care tailored to each individual’s needs and treating every resident like family.

What does this home offer?

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Pets Allowed

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Room Sizes: 306-330 / 410 / 458

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Housing Options: Studio / 1 Bed / 2 Bed

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Building Type: Two-story

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Contact The Woodlands of Hamilton

Overview of Hilliard Assisted Living and Memory Care

Live your golden years enveloped by the warm and inviting environment of the idyllic senior living community of Traditions of Hilliard in Trueman Boulevard, Hilliard, OH, that provides assisted living and memory care. The community features carefully designed and sophisticated residences in a selection of studio, one-bedroom, and two-bedroom floor plans, ensuring seniors experience unmatched comfort and security. With a reliable and qualified team lending extra hands of support, residents ease their worries and gain meaningful experiences in their retirement.

Focusing on seniors’ interests and strengths, the community goes above and beyond to ensure seniors live the life they prefer within its serene spaces. Discover new interests and rekindle old hobbies through enjoyable activities and exciting events. Have a delightful dining experience with delicious and healthy meals satisfying dietary needs and preferences. Brimming with incredible amenities and a warm environment, Traditions of Hilliard is ideal for seniors seeking to create unforgettable moments for a better quality of life.

What does this home offer?

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Housing Options: Studio / 1 Bed / 2 Bed

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Building Type: 2-story

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Fitness and Recreation

Contact Hilliard Assisted Living and Memory Care

Weighting overview

  • 35%
    Resident Experience
  • 25%
    Regulatory
  • 15%
    Visual Media
  • 10%
    Website
  • 10%
    Stability
  • 5%
    Environment
01

Resident & Family Experience 35%

The single largest share of every ranking. Aggregated review sentiment and volume from major platforms — the closest signal to real resident experience.

  • Includes
  • Review Sentiment
  • Review Volume
02

Regulatory & Safety Record 25%

State inspection records, citations, and complaint visits. We weight per-inspection rates more heavily than raw counts.

  • Includes
  • State Inspections
  • Citations/Inspection
  • % Inspections w/ Citations
  • Complaint Visits
  • Accreditations
  • BBB Rating
03

Visual Media & Transparency 15%

Communities that publish high-quality visuals give families a real preview. No photos or tours = a negative transparency signal.

  • Includes
  • Video Tours
  • Virtual Walkthroughs
  • Photo Quantity
  • Photo Quality
04

Website & Operator Transparency 10%

Site quality and whether the operator publishes basic accountability information — staff names, contact details, ownership.

  • Includes
  • Website Content
  • Mobile Usability
  • Staff Info Available
  • Owner Info Available
05

Community Stability 10%

Operational signals indicating whether a community is well-run and meeting demand.

  • Includes
  • Occupancy Rate
  • Bed Options
06

Environment & Pricing 5%

Walkability and pricing transparency. Walk Score is weighted higher for Independent Living than for Memory Care, where most residents do not leave unaccompanied.

  • Includes
  • Walk Score
  • Pricing Transparency

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Frequently Asked Questions about Senior Communities in Ohio

What is senior living?

Senior communities are residential settings designed for adults aged 55 or older, with options ranging from active independent living to assisted living and memory care.

How many senior communities are listed on this page?

This page features 6 senior communities in Ohio. Use the filters and comparison tools above to compare ratings, amenities, and pricing.

How do I choose the right senior community in Ohio?

Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in Ohio, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.

What should I look for when visiting senior communities in Ohio?

Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.