The Windsor at San Pablo
The Windsor at San Pablo
The Windsor at San Pablo is a senior living community located at 4000 San Pablo Parkway in the Beach Haven neighborhood of Jacksonville, Florida. Managed by Legend Senior Living under administrator Theresa Mark, the two-story facility provides a mix of standard assisted living and specialized memory care.
The 120-bed community offers private one-bedroom and two-bedroom apartments. Residents receive personalized assistance with daily activities like dressing and bathing while retaining their personal independence. Lifestyle amenities include a private movie theater, a fitness center, a salon and spa, and a beautifully landscaped outdoor courtyard.
The campus welcomes pets, provides scheduled transportation services, and features bilingual staff fluent in English and Spanish. With a walk score of 17, the surrounding area is car-dependent, meaning visitors and residents require a vehicle for daily chores and errands.
Reviews over the past several cycles have centered on minor facility maintenance, standard recordkeeping practices, and emergency planning protocols. These evaluations highlight routine building and administrative checks, with all past findings addressed and resolved alongside a history of unsubstantiated consumer complaints.
Individuals researching local care options can contact the San Pablo Parkway front office directly to coordinate a personal tour or discuss apartment floor plans.
120-bed community Rank #253 / 1058Bed count — State benchmarkedThis home is ranked 253rd out of 1058 homes in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 17 / 100 Rank #1146 / 1487Walk Score — State benchmarkedThis home is ranked 1146th out of 1487 homes in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAssisted Living Facility
IssuanceFebruary 8, 2025
ExpirationJuly 2, 2027
CountyDuval
License Number12539
The Windsor at San Pablo is legally operated by San Pablo Alf, LLC., and administered by Theresa Mark.
Management CompanyLEGEND SENIOR LIVING, LLC
Profit StatusFor-profit
Private
120 units
Total beds
120 units
Staffing
Key information about the people who lead and staff this community.
English
Spanish
ContactTheresa Mark, Facility Contact (per BBB, record updated Jul 2026)
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2016 · 10 years of data
23 citations
20 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
11 points above the Florida average for assisted living residences (83/100)
Rank #162 / 876 in Florida Inspection Score — State benchmarked This home is ranked 162nd out of 876 homes in Florida for inspection score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 94 out of 100. Letter grade A. 11 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
$0vs $11.6k↓ 100% lower than FL avg
Data reflects the most recent 10 years (since 2016).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2016 vs. Florida state average
Overall vs. FL average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than Florida average:
• Total citations (30% below)
• Citations per inspection (8% below)
• Inspections with citations (56% below)
• Inspection citation rate (44% below)
• Total citations (30% below)
• Citations per inspection (8% below)
• Inspections with citations (56% below)
• Inspection citation rate (44% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 23 | 33 | This facility has 30% fewer total citations than a typical Florida assisted living residence (23 vs. FL avg 33).↓ 30% better Rank #351 / 907 Total citations — State benchmarked This home is ranked 351st out of 907 homes in Florida for total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per inspection
Average citations per inspection.
| 1.2 | 1.3 | This facility has 8% fewer citations per inspection than a typical Florida assisted living residence (1.2 vs. FL avg 1.3).↓ 8% better Rank #446 / 907 Citations per inspection — State benchmarked This home is ranked 446th out of 907 homes in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 20 | 26 | This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 7 | 16 | This facility has 56% fewer inspections with citations than a typical Florida assisted living residence (7 vs. FL avg 16).↓ 56% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 35% | 62% | This facility has 27 percentage points lower inspection citation rate than a typical Florida assisted living residence (35% vs. FL avg 62%).↓ 27% better Rank #167 / 907 Inspection citation rate — State benchmarked This home is ranked 167th out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- WINDSOR AT SAN PABLO THE underwent its latest inspection on 2025-07-09, with no deficiencies cited. Over the reporting period from 2014-07-15 to 2025-07-09, a total of 19 inspections were conducted, with all but one resulting in deficiencies being identified. The facility accumulated 22 line-item deficiencies across these inspections, which fell under various categories such as building maintenance and physical plant, records and documentation, resident care and rights, and emergency planning. Notably, the facility has demonstrated improvement by addressing previously cited deficiencies, ultimately achieving a status of No Deficiencies in its latest inspection.
What does this home offer?
Pets Allowed
Building Type: Two-story
Transportation Services
Activities in this home
- Arts and Crafts
- Cooking Classes
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Other
- Shopping
- Social Events & Outings
- Theater & Movies
- Yoga
Places of interest near The Windsor at San Pablo
4000 San Pablo Pkwy, Jacksonville, FL 32224
Calculate Travel Distance to The Windsor at San Pablo
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Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
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| The Windsor at San Pablo | IL | Jacksonville (Beach Haven) | 120
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120
FL AVG
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#253 / 1058 | Yes |
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#1146 / 1487 | San Pablo Alf, LLC | 94
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FL AVG
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1.2
FL AVG
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11
FL AVG
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FL AVG
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#461 / 907 | 23
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23
FL AVG
33
Rank
#351 / 907 | 1.1
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1.1
FL AVG
1.3
Rank
#320 / 907 | Not-For-Profit | - | David Berlin | - | C- |
Financial Assistance for
Independent Living in Florida
The Windsor at San Pablo is located in Jacksonville, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about The Windsor at San Pablo
What neighborhood is The Windsor at San Pablo in?
The Windsor at San Pablo is in the Beach Haven neighborhood of Jacksonville.
What languages are spoken at The Windsor at San Pablo?
The team at The Windsor at San Pablo speaks English and Spanish.
Who is the owner of The Windsor at San Pablo?
The Windsor at San Pablo is legally operated by San Pablo Alf, LLC., and administered by Theresa Mark.
Is The Windsor at San Pablo in a walkable area?
The Windsor at San Pablo has a walk score of 17. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of The Windsor at San Pablo?
According to FL state health department records, The Windsor at San Pablo's license number is 12539.
When does The Windsor at San Pablo's license expire?
According to FL state health department records, The Windsor at San Pablo's license expires on July 2, 2027.
Are pets allowed at The Windsor at San Pablo?
Yes, The Windsor at San Pablo allows residents to bring their pets.
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