Inspection Reports for
Journey Senior Services
17504 Mahogany Avenue, Carroll, IA, 51401
Back to Facility Profile5 Reports
Inspection Report — Jan 12, 2026
Renewal
Date: Jan 12, 2026
Visit Reason
The visit was a recertification (renewal) visit for an Assisted Living Program for People with Dementia and included an investigation of Complaint #131018-C.
Complaint Details
Complaint #131018-C
Findings
No regulatory insufficiencies were cited during the investigation of Complaint #131018-C.
Inspection Report — Nov 24, 2025
Renewal
Date: Nov 24, 2025
Visit Reason
The visit was a recertification visit conducted to determine compliance with certification rules for an Assisted Living Program for People with Dementia.
Findings
No regulatory insufficiencies were cited during the recertification visit.
Inspection Report — Jan 31, 2023
Plan of Correction
Date: Jan 31, 2023
Visit Reason
The inspection was conducted as a recertification of the Assisted Living Program and during the investigation of Complaint #104782-C.
Complaint Details
Complaint #104782-C was investigated with no regulatory insufficiencies found.
Findings
No regulatory insufficiencies were cited during the recertification or the complaint investigation.
Report Facts
Number of tenants without cognitive disorder: 2
Number of tenants with cognitive disorder: 25
Total Population of Program at time of on-site: 27
Inspection Report — Oct 14, 2020
Complaint Investigation
Date: Oct 14, 2020
Visit Reason
The inspection was conducted due to complaints #90347-C and 91692-C, an onsite Infection and Control survey, and the Recertification of the Assisted Living Program.
Complaint Details
The investigation was triggered by complaints #90347-C and 91692-C. The findings confirmed the tenant required more assistance than allowed by program criteria, indicating substantiated issues with admission and retention policies.
Findings
The facility retained a tenant who required routine two-person assistance for transfers, which did not meet admission and retention criteria. Observations, interviews, and record reviews confirmed the tenant required 2-4 people to transfer and that staff did not follow proper procedures during transfers.
Violations (1)
The program retained a tenant routinely requiring the assistance of two or more staff for transfers, contrary to admission/retention criteria.
Report Facts
Number of tenants without cognitive disorder: 2
Number of tenants with cognitive disorder: 20
Global Deterioration Score (GDS): 6
Number of staff required to transfer Tenant #1: 2
Number of staff required to transfer Tenant #1: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Nancy R. Snyder | Administrator/Owner | Signed Plan of Correction and confirmed findings during interview |
Inspection Report — Jan 8, 2020
Complaint Investigation
Date: Jan 8, 2020
Visit Reason
The inspection was conducted as an investigation of Complaint #86945-C at the assisted living program.
Complaint Details
Investigation of Complaint #86945-C found no regulatory insufficiencies.
Findings
There were no regulatory insufficiencies cited during the investigation of the complaint at the assisted living program.
Report Facts
Number of tenants without cognitive disorder: 1
Number of tenants with cognitive disorder: 17
Total Population of Program at time of on-site: 18
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