Journey Senior Services

Overview of Journey Senior Services

Journey Senior Services is a specialized memory care facility located at 17504 Mahogany Avenue in Carroll, Carroll County, Iowa, administered and owned by Nancy Snyder. Licensed under Iowa’s Assisted Living Programs for People with Dementia (active through May 2026), the facility serves 36 beds with a current occupancy of 75% (27 of 36 beds), matching the Iowa state average of 75.4%. The community is very walkable with a Walk Score of 80, with most errands accomplishable on foot.

Established seven years ago, Journey Senior Services demonstrates a longstanding operational history in specialized dementia care.
Journey Senior Services provides individualized dementia and Alzheimer’s care within a nurturing residential environment. The facility’s care model centers on specialized programming and person-centered support for residents with cognitive impairment. Residents benefit from a very walkable neighborhood, access to Carroll’s services, and the close, personal care environment of a smaller 36-bed community.

Iowa’s Department of Inspections, Appeals, and Licensing has conducted four inspections since 2018, citing four total deficiencies, 0.5 per year, 85% below the Iowa average of 3.4 per year. This represents one of Iowa’s cleanest compliance profiles. The most recent inspection on January 31, 2023, found zero deficiencies during recertification and complaint investigation. The October 2020 survey cited one deficiency: the facility admitted a resident requiring two-person or four-person assistance for transfers, exceeding the single-caregiver assistance standard required by admission criteria. The resident’s cognitive status indicated advanced dementia incompatible with assisted living-level care. The January 2020 complaint investigation found zero deficiencies.

The initial November 2018 licensure survey cited three deficiencies: failure to complete dependent adult and child abuse background checks for four staff prior to hire, failure to complete a tenant evaluation within 30 days of admission for one resident, and inadequate service plans based on evaluations. The compliance pattern shows meaningful improvement: from foundational gaps in hiring and resident assessment at launch, to one isolated admission-criteria violation in 2020, to clean compliance in 2023. No fines or enforcement actions appear in the record. Occupancy growth from 4 beds at opening to 27 currently demonstrates growing market confidence.

Journey Senior Services presents one of Iowa’s strongest compliance records: 85% fewer deficiencies than the state average and zero violations in its most recent 2023 inspection. The seven-year history shows organizational maturation and effective corrective action. The 2020 admission-criteria violation, admitting a resident whose care needs exceeded facility capacity, reflects a common memory care challenge rather than systemic quality failure.

Share Share this listing Write review Facility Direct Line (712) 775-2313

Facility Direct Line (712) 775-2313