Conditions that impact memory like Alzheimer’s and dementia are challenging to tackle at home, and although we want our loved ones close, this may not be the best way to care for them. Safe, secure, and calming environments like Willow Ridge Memory Care, offer memory care with skilled nursing systematically developed to provide the much needed assistance that those facing these conditions, need and deserve. Individualized programs are determined for each resident based on best fit practices, with some activities including validation therapy, reminiscence and personal history, and behavior management.
Living amenities are top-notch, allowing your loved one to live fully and comfortably with housekeeping services, tasty meals, access to a vast library, outdoor patio with a serene and scenic view, socialization hours, movie nights, fitness and artistic classes, and celebrations on special occasions. Everything and more, for your near and dear at this memory care community.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 42m per day | ▲ 14% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 9m per day | ▲ 5% State avg: 1h 6m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 8m per day | ■ Avg State avg: 2h 9m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 21m per day | ■ Avg State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 40% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 40m per day | ▲ 60% State avg: 25m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 80 | 46 | This facility has 74% more total deficiencies than a typical North Carolina assisted living residence (80 vs. NC avg 46).↑ 74% worse |
|
Deficiencies per year
Average deficiencies per year since 2016.
| 8 | 4.6 | This facility has 74% more deficiencies per year than a typical North Carolina assisted living residence (8 vs. NC avg 4.6).↑ 74% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.2 | 2.2 | This facility has deficiencies per inspection in line with the North Carolina average (2.2 vs. NC avg 2.2).— At avg |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 36 | 21 | This facility has had 71% more total inspections than the North Carolina average (36 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↑ 71% more |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 32 | 19 | This facility has 68% more inspections with deficiencies than a typical North Carolina assisted living residence (32 vs. NC avg 19).↑ 68% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 89% | 90% | This facility has 1 percentage point lower inspection deficiency rate than a typical North Carolina assisted living residence (89% vs. NC avg 90%).↓ 1% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
1.87
18% worse than North Carolina averageNorth Carolina average: 1.58
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.28
45% worse than North Carolina averageNorth Carolina average: 1.57
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.6%
56% worse than North Carolina averageNorth Carolina average: 22.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
17.6%
57% worse than North Carolina averageNorth Carolina average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than North Carolina averageNorth Carolina average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
22.0%
59% worse than North Carolina averageNorth Carolina average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
37.7%
25% worse than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
5.1 miles from city center
Estimated distance in miles from Charlotte's city center to Willow Ridge's address, calculated via Google Maps.
Add your location
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Brookdale South Charlotte | MC AL | Charlotte (Wessex Square) | 82 | Yes | 16 | 74.4% | A+ | 101.50/200
Facility
101.50/200
NC AVG
92.2
Rank
#103 / 321 | 20 | 80%
Facility
80%
NC AVG
76.2%
Rank
#168 / 333 | Private Rooms / Semi-Private Rooms | |
| Brookdale Carriage Club Providence | MC AL IL NH SNF | Charlotte (Olde Providence North) | 77 | Yes | 12 | - | A+ | 98.75/200
Facility
98.75/200
NC AVG
92.2
Rank
#167 / 321 | 15 | 80%
Facility
80%
NC AVG
76.2%
Rank
#168 / 333 | Studio / 1 Bed / 2 Bed | |
| Brookdale South Park | MC | Charlotte (Closeburn - Glenkirk) | 56 | Yes | 50 | 82.1% | A+ | 93.50/200
Facility
93.50/200
NC AVG
92.2
Rank
#233 / 321 | 26 | 88.5%
Facility
88.5%
NC AVG
76.2%
Rank
#280 / 333 | Apartment / Shared Apartment | |
| Willow Ridge | MC RC | Charlotte (Shannon Park) | 52 | No | 39 | - | - | 98.50/200
Facility
98.50/200
NC AVG
92.2
Rank
#168 / 321 | 36 | 88.9%
Facility
88.9%
NC AVG
76.2%
Rank
#283 / 333 | Private Rooms / Semi-Private Rooms | |
| Preston House | MC | Charlotte (West Sugar Creek) | 40 | No | 53 | - | A+ | 103.50/200
Facility
103.50/200
NC AVG
92.2
Rank
#31 / 321 | 16 | 62.5%
Facility
62.5%
NC AVG
76.2%
Rank
#53 / 333 | Private Rooms |
Willow Ridge is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Willow Ridge is in the Shannon Park neighborhood of Charlotte.
Willow Ridge has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NC state health department records, Willow Ridge's license number is HAL-060-111.
Willow Ridge has 52 beds.
Yes — there are 4 photos of Willow Ridge in the photo gallery on this page.
Willow Ridge is located at 2040 Milton Rd, Charlotte, NC 28215.
(704) 405-0730 will put you in contact with the team at Willow Ridge.
