Albuquerque Heights Healthcare and Rehabilitation Center

Nursing Home

Albuquerque Heights Healthcare and Rehabilitation Center

103 Hospital Loop NE, Albuquerque, NM 87109 View Map
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Overview of Albuquerque Heights Healthcare and Rehabilitation Center

In Albuquerque Heights Healthcare and Rehabilitation Center, residents can enjoy the beauty of the great outdoors. As a skilled nursing facility, the center offers a range of services including short and long-term rehab, respite care, and post-hospital care, catering to the diverse needs of its residents. In addition to its comprehensive care offerings, the home also has a dedicated memory support unit for residents with specialized memory care needs. They accept Medicare, Medicaid, and VA contracts.
With amenities such as housekeeping, laundry services, a chapel for spiritual support, community-sponsored activities, a media room for entertainment, and a salon for personal grooming, the center strives to create a vibrant and engaging community for people in their autumn years. Whether it’s enjoying the beautiful outdoor surroundings, participating in community activities, or taking advantage of the various amenities, residents at Albuquerque Heights Healthcare and Rehabilitation Center can truly feel at home while receiving compassionate care. 

(505) 348-8300

Managed by David Hicks

Administrator

Over 20 years in healthcare administration

David Hicks is the Administrator at Albuquerque Heights Healthcare and Rehabilitation Center. A US Army veteran, he holds a BS in Health and Human Sciences from Samuel Merritt University and an MA in Gerontology from San Francisco State University. With over 20 years of healthcare administration experience, David is dedicated to providing excellent care. He is a native of Massachusetts and enjoys hiking with his dogs in Albuquerque.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
New Mexico average: 2.9/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
New Mexico average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
New Mexico average: 2.8/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
New Mexico average: 3.6/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 40m per day

This home provides 9% less nursing time per resident than the state average.

New Mexico average: 4h 1m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 1h 12m per day 37m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 44m per day 43m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 49m per day 2h 14m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 22m per day 3h 7m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 2m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 50m per day 28m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 134

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New Mexico average
Occupancy rate 91.5%
Residents per day (avg) 124
Occupancy rate
91.5%
Residents per day (avg)
124

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

20% of new residents, usually for short-term rehab.

Typical stay 21 days

Private pay

71% of new residents, often for short stays.

Typical stay 24 days

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 9 - 10 months

Finances and operations

Proprietary home
Other
Home revenue
$19.2M
Profit
$1.1M
Proprietary home Other
Home revenue
$19,167,702.00
Profit
$1,074,856.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.0M
41.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.1M
Total costs $18.1M
Bed community size
134-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
23 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 73 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Facility Type
Nursing Home
License Expiration
August 31, 2025

Additional licensing details

CMS Certification Number: 325069
Awards: 2020 AHCA Bronze Award Winner, We Honor Veterans - Partner Level Four, Quality Initiative Recognition Program, Post-Acute Care Heart Failure Center Certification

Ownership & operating entity

Albuquerque Heights Healthcare and Rehabilitation Center is legally operated by ALBUQUERQUE HEIGHTS HEALTHCARE & REHAB CENTER LLC, and administrated by DAVID HICKS.

Safety & Compliance

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. David Hicks, Director

Care Services

Accepts Medicaid
Accepts Medicare
Doctor on Staff
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

ShortStay care
LongTerm care
Memory Support
Respite care
Palliative care
Rehabilitation therapy

Contact Information

Fax: (505) 348-8233

Additional Policies & Features

Pets Allowed
Housekeeping: Yes
Linen Service: Yes
Utilities Included: Yes

Amenities & Lifestyle

Private and Semi-Private Rooms
Spacious rooms
Fully air conditioned
Individual climate control
Activity room
Wellness programs
Beautiful Garden(s) / Courtyard(s)
Conveniently Located
Scenic views
Suburban setting
Beauty Salon / Barber Services
Cable Television
Chapel
Comfortable common and lounge areas
Dining Room
In-room dining options
Computer with internet access
Housekeeping
Mail and Newspaper Service
Pets Permitted
Pharmaceutical delivery service
Phone service
Telephone
Wireless Internet

Programs & Activities

Specific Programs
ShortStay care, LongTerm care, Memory Support, Respite care, Palliative care, Rehabilitation therapy, Physical therapy, Occupational therapy, Speech therapy, Orthopedic Rehabilitation, VA Contracted, On-site Medical Director, On-site Nurse Practitioner, Attending Physicians, Registered Nurses, Total Parenteral Nutrition (TPN), Physiatry services, Podiatry care, Psychiatric services, Vision care, Wound care, X-ray, Hospice care, Pain management, Case management, Dietary and nutrition needs management, Discharge planning, Individual treatment plans, Heparin therapy, Medication management, 24-hour emergency alert and response system, Coordinated transportation, Cultural, educational, religious and social activities, Recreation activities, Interpreter services, On-site Dialysis care

Pricing & Financial Information

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicaid Medicare Long-term care insurance

Compare Nursing Homes around Albuquerque

The information below is reported by the New Mexico Department of Health, Division of Health Improvement.
Good Samaritan Society
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Albuquerque (Highland Business)
117
No
87
SANDERS, ABBY
51.8%
$10,107,895.00
$5,271,262.00
52.1%
78.20
5/5
3.9533
5/5
3/5
5/5
2
38
1
+105%
-2%
-34%
Advanced Health Care of Albuquerque
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Albuquerque (Duke City Industrial Area)
47
No
62
HANSEN, RALPH
90.1%
$14,931,821.00
$4,390,258.00
29.4%
45.50
5/5
3.9309
4/5
3/5
5/5
3
18
4
+12%
-2%
+14%
Fiesta Park Wellness & Rehabilitation
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

NM 87113
105
No
-
-
92.5%
$21,377,963.00
$7,724,010.00
36.1%
100.40
4/5
3.7454
4/5
4/5
4/5
1
40
2
-40%
-7%
+17%
Albuquerque Heights Healthcare and Rehabilitation Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Albuquerque (Hodgin)
134
No
73
HICKS, DAVID
91.5%
$19,150,180.00
$8,028,896.00
41.9%
124.00
3/5
3.6721
2/5
4/5
5/5
3
81
1
+36%
-9%
+16%
Bear Canyon Rehabilitation
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Albuquerque (Oso Grande)
178
No
51
JENKINS, KAREN
76.5%
$17,125,127.00
$6,801,802.00
39.7%
116.60
2/5
3.4389
2/5
2/5
2/5
5
68
6
-22%
-14%
-3%

Places of interest near Albuquerque Heights Healthcare and Rehabilitation Center

Address 4.8 miles from city center — 0.51 miles to nearest hospital (DaVita Del Norte Dialysis)

Address 103 Hospital Loop NE, Albuquerque, NM 87109

Calculate Travel Distance to Albuquerque Heights Healthcare and Rehabilitation Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

215
Total Staff
165
Employees
50
Contractors
52,910
Total Hours (Quarter)
65
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse3410.3 Yes
Licensed Practical Nurse319 Yes
Certified Nursing Assistant689.3 Yes
Staff by Category
Administration
2 staff
6.9hs shift avg
Nursing Staff
159 staff
9.5hs shift avg
Physicians & Practitioners
7 staff
7.8hs shift avg
Therapy Services
26 staff
7.4hs shift avg
Activities & Recreation
2 staff
7hs shift avg
Social Services
5 staff
7.1hs shift avg
Dietary Services
7 staff
8.3hs shift avg
Other Services
7 staff
8hs shift avg
Contractor Analysis
14.8%
of total hours from contractors
7,846 contractor hours this quarter
Speech Language Pathologist: 1 Certified Nursing Assistant: 16 Registered Nurse: 10 Respiratory Therapy Technician: 1 Occupational Therapy Aide: 2 Licensed Practical Nurse: 16 Medical Director: 1 Occupational Therapy Assistant: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant52166815,99691100%9.3
Registered Nurse24103410,74891100%10.3
Licensed Practical Nurse1516316,82691100%9
Nurse Aide in Training190193,4618998%9.6
Other Dietary Services Staff7072,3068897%8.3
Speech Language Pathologist6172,1607077%7.4
Mental Health Service Worker7071,9857380%8
Clinical Nurse Specialist6061,8827279%7.8
Physical Therapy Aide3031,1827178%8.8
RN Director of Nursing2021,1207582%9.8
Physical Therapy Assistant5058566976%7.4
Qualified Social Worker4047076571%6.8
Nurse Practitioner1015126470%8
Administrator1014966268%8
Other Social Services Staff1014686268%7.6
Occupational Therapy Aide0224525763%7.8
Qualified Activities Professional1014485763%7.9
Respiratory Therapy Technician5164197481%5.1
Therapeutic Recreation Specialist1013685965%6.2
Medication Aide/Technician5053663538%8.9
Occupational Therapy Assistant0331111314%7.4
Medical Director011391618%2.4

Health Inspection History

Inspections
Total health inspections 12

New Mexico average 6.8


Last Health inspection on Aug 2025

Total health citations 81
Citations per inspection
6.75

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

46 of 81 citations resulted from standard inspections; 32 of 81 resulted from complaint investigations; and 3 of 81 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New Mexico average

New Mexico average: 1.1


Serious Health citations More info 1
23% better than New Mexico average

New Mexico average: 1.3

0 critical citations More info New Mexico average: 1.1

1 serious citation More info New Mexico average: 1.3

79 moderate citations More info New Mexico average: 45.6

1 minor citation More info New Mexico average: 0.6
Citations history (last 3 years)
Care Planning moderate citation Aug 14, 2025
Corrected

Care Planning moderate citation Jun 10, 2025
Corrected

Resident Rights moderate citation Jun 10, 2025
Corrected

Administration moderate citation Apr 15, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Genesis Healthcare
Resident Census by Payment Source
125 Total Residents
Medicare 11 (8.8%)
Medicaid 63 (50.4%)
Private Pay/Other 51 (40.8%)
Specialized Care Beds
24 Total Specialty Beds
17.9% of Bed Capacity
24
Alzheimer's / Dementia Beds
17.9%
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.5
40% worse than New Mexico average

New Mexico average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 22.9
25% worse than New Mexico average

New Mexico average: 18.3

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 23.3%
49% worse than New Mexico average

New Mexico average: 15.6%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 23.6%
29% worse than New Mexico average

New Mexico average: 18.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 21.9%
In line with New Mexico average

New Mexico average: 21.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.3%
In line with New Mexico average

New Mexico average: 3.3%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 11.4%
96% worse than New Mexico average

New Mexico average: 5.8%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.3%
38% worse than New Mexico average

New Mexico average: 1.0%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.1%
5% worse than New Mexico average

New Mexico average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.4%
17% better than New Mexico average

New Mexico average: 1.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 7.8%
39% better than New Mexico average

New Mexico average: 12.7%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with New Mexico average

New Mexico average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.8%
In line with New Mexico average

New Mexico average: 98.7%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.25
22% better than New Mexico average

New Mexico average: 1.61

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.60
77% better than New Mexico average

New Mexico average: 2.64

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 93.4%
8% better than New Mexico average

New Mexico average: 86.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.5%
61% better than New Mexico average

New Mexico average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.1%
7% better than New Mexico average

New Mexico average: 86.4%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 17.0%
20% better than New Mexico average

New Mexico average: 21.3%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 11.0%
31% better than New Mexico average

New Mexico average: 15.9%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than New Mexico average

New Mexico average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 63.0%
17% better than New Mexico average

New Mexico average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 64.1%
27% better than New Mexico average

New Mexico average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $18K
79% lower than New Mexico average

New Mexico average: $86K

Number of fines 2
24% fewer fines than New Mexico average

New Mexico average: 2.6

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than New Mexico average

New Mexico average: 0.5

Fines amount comparison
Fines amount comparison
This facility $18K
New Mexico average $86K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Aug 23, 2024
$8K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 23, 2023
$10K

Last updated: Jan 2026

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Financial Aid for New Mexico Seniors

Get financial aid guidance

Centennial Care Community Benefit

NM Medicaid Centennial Care

Age 65+ or disabled, New Mexico resident, Medicaid- eligible, long-term care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; rural outreach efforts.

New Mexico Caregiver Support Program

NM NFCSP Respite

Caregiver of someone 60+ (or with dementia), New Mexico resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus due to sparse population.

Program of All-Inclusive Care for the Elderly (PACE)

New Mexico PACE (e.g., InnovAge New Mexico PACE)

Age 55+, NM resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in Bernalillo, Sandoval, Valencia Counties via InnovAge.

Older Americans Act (OAA) Services

New Mexico Older Americans Act Services

Age 60+, NM resident (or spouse of any age); no income/asset limits.

None; sliding scale fees may apply for some services.

Not assessed.

Two AAAs (Albuquerque vs. Non-Metro); services vary by region.

Medicare Savings Program (MSP)

New Mexico Medicare Savings Program

Age 65+ or disabled, NM resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

None in NM (unique among states).

No asset test; includes Extra Help for Part D.

Low-Income Home Energy Assistance Program (LIHEAP)

New Mexico LIHEAP

Age 60+ prioritized, NM resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

New Mexico SCSEP

Age 55+, unemployed, low-income, NM resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Mexico VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NM resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Property Tax Rebate for Seniors

New Mexico Property Tax Rebate

Age 65+, NM resident, homeowner or renter, paid property taxes.

~$36,000/year (individual, projected).

Not assessed.

Rebate up to $250-$500; annual application required.

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