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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
In Albuquerque Heights Healthcare and Rehabilitation Center, residents can enjoy the beauty of the great outdoors. As a skilled nursing facility, the center offers a range of services including short and long-term rehab, respite care, and post-hospital care, catering to the diverse needs of its residents. In addition to its comprehensive care offerings, the home also has a dedicated memory support unit for residents with specialized memory care needs. They accept Medicare, Medicaid, and VA contracts.
With amenities such as housekeeping, laundry services, a chapel for spiritual support, community-sponsored activities, a media room for entertainment, and a salon for personal grooming, the center strives to create a vibrant and engaging community for people in their autumn years. Whether it’s enjoying the beautiful outdoor surroundings, participating in community activities, or taking advantage of the various amenities, residents at Albuquerque Heights Healthcare and Rehabilitation Center can truly feel at home while receiving compassionate care.
David Hicks is the Administrator at Albuquerque Heights Healthcare and Rehabilitation Center. A US Army veteran, he holds a BS in Health and Human Sciences from Samuel Merritt University and an MA in Gerontology from San Francisco State University. With over 20 years of healthcare administration experience, David is dedicated to providing excellent care. He is a native of Massachusetts and enjoys hiking with his dogs in Albuquerque.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 25th out of 54 homes in New Mexico.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 12m per day | ▲ 95% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 44m per day | ■ Avg State avg: 43m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 49m per day | ▼ 19% State avg: 2h 14m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 17m per day | ▲ 5% State avg: 3h 7m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 60% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 50m per day | ▲ 79% State avg: 28m per day · National avg: 29m per day |
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
20% of new residents, usually for short-term rehab.
71% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #3 / 55Payroll — state benchmarkedThis home is ranked 3rd out of 55 homes in New Mexico.Shows total annual staff payroll benchmarked to the New Mexico average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the New Mexico average: 78.9%Albuquerque Heights Healthcare and Rehabilitation Center is legally operated by Albuquerque Heights Healthcare & Rehab Center Llc, and administrated by David Hicks.
Key information about the people who lead and staff this community.
Ways to qualify for care at this community, including accepted programs and payment options.
This facility is certified for eligible Medicaid services.
This facility is certified for eligible Medicare services.
In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New Mexico average: 30 deficiencies
The most recent inspection on December 31, 2025, found deficiencies related to the facility’s failure to prevent a resident from falling out of bed, resulting in a minor injury. Earlier inspections identified a range of issues including incomplete care plans, insufficient linens, medication errors, environmental safety concerns, and problems with meal service and hydration. Complaint investigations substantiated failures in resident safety, abuse prevention, wound care, adequate staffing, and timely grievance responses, but enforcement actions such as fines or license suspensions were not listed in the available reports. The main themes across deficiencies involved resident safety and supervision, care planning, and environmental conditions. The inspection history shows ongoing challenges with these areas, with some repeated issues over time and no clear pattern of consistent improvement.
New Mexico average 6.8
Last Health inspection on Aug 2025
New Mexico average 48.6
New Mexico average 7.31
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
46 of 81 citations resulted from standard inspections; 32 of 81 resulted from complaint investigations; and 3 of 81 came from combined inspections (standard and complaint).
100% better than New Mexico averageNew Mexico average: 1.1
1
23% better than New Mexico averageNew Mexico average: 1.3
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 14, 2025
Corrected
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jun 10, 2025
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jun 10, 2025
Corrected
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Apr 15, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Albuquerque (Wildflower Area) | 105 | 92.5% | +17% | 3.75 | -40% | -7% | 1 | 40 | 6.7 | 2 | 100 | - | - | - | $21.4M | $7.7M | 36.1% | 325123 | ||||
| Albuquerque Heights Healthcare and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Albuquerque (Hodgin) | 134 | 91.5% | +16% | 3.67 | +36% | -9% | 3 | 81 | 6.8 | 1 | 124 | - | 73 | Hicks, David | $19.2M | $8.0M | 41.9% | 325069 | ||||
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4.8 miles from city center
Estimated distance in miles from Albuquerque's city center to Albuquerque Heights Healthcare and Rehabilitation Center's address, calculated via Google Maps.
— 0.51 miles to nearest hospital (DaVita Del Norte Dialysis)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
15% better than New Mexico averageNew Mexico average ratio: 1.50:1
0% compared with New Mexico averageNew Mexico average: 8.6 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursThis role is partially covered by contractors.
Total hours from contractors
7,846 contractor hours this quarter
| Certified Nursing Assistant | 52 | 16 | 68 | 15,996 | 91 | 100% | 9.3 |
| Registered Nurse | 24 | 10 | 34 | 10,748 | 91 | 100% | 10.3 |
| Licensed Practical Nurse | 15 | 16 | 31 | 6,826 | 91 | 100% | 9 |
| Nurse Aide in Training | 19 | 0 | 19 | 3,461 | 89 | 98% | 9.6 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,306 | 88 | 97% | 8.3 |
| Speech Language Pathologist | 6 | 1 | 7 | 2,160 | 70 | 77% | 7.4 |
| Mental Health Service Worker | 7 | 0 | 7 | 1,985 | 73 | 80% | 8 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,882 | 72 | 79% | 7.8 |
| Physical Therapy Aide | 3 | 0 | 3 | 1,182 | 71 | 78% | 8.8 |
| RN Director of Nursing | 2 | 0 | 2 | 1,120 | 75 | 82% | 9.8 |
| Physical Therapy Assistant | 5 | 0 | 5 | 856 | 69 | 76% | 7.4 |
| Qualified Social Worker | 4 | 0 | 4 | 707 | 65 | 71% | 6.8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 468 | 62 | 68% | 7.6 |
| Occupational Therapy Aide | 0 | 2 | 2 | 452 | 57 | 63% | 7.8 |
| Qualified Activities Professional | 1 | 0 | 1 | 448 | 57 | 63% | 7.9 |
| Respiratory Therapy Technician | 5 | 1 | 6 | 419 | 74 | 81% | 5.1 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 368 | 59 | 65% | 6.2 |
| Medication Aide/Technician | 5 | 0 | 5 | 366 | 35 | 38% | 8.9 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 111 | 13 | 14% | 7.4 |
| Medical Director | 0 | 1 | 1 | 39 | 16 | 18% | 2.4 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
125Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.5
40% worse than New Mexico averageNew Mexico average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
25% worse than New Mexico averageNew Mexico average: 18.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
23.3%
49% worse than New Mexico averageNew Mexico average: 15.6%
Percent of long-stay residents whose ability to move independently worsened
23.6%
29% worse than New Mexico averageNew Mexico average: 18.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.9%
In line with New Mexico averageNew Mexico average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
In line with New Mexico averageNew Mexico average: 3.3%
Percent of long-stay high risk residents with pressure ulcers
11.4%
96% worse than New Mexico averageNew Mexico average: 5.8%
Percent of long-stay residents with a urinary tract infection
1.3%
38% worse than New Mexico averageNew Mexico average: 1.0%
Percent of long-stay residents who lose too much weight
6.1%
5% worse than New Mexico averageNew Mexico average: 5.8%
Percent of long-stay residents who have depressive symptoms
1.4%
17% better than New Mexico averageNew Mexico average: 1.7%
Percent of long-stay residents who received an antipsychotic medication
7.8%
39% better than New Mexico averageNew Mexico average: 12.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with New Mexico averageNew Mexico average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
In line with New Mexico averageNew Mexico average: 98.7%
Number of hospitalizations per 1,000 long-stay resident days.
1.25
22% better than New Mexico averageNew Mexico average: 1.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.60
77% better than New Mexico averageNew Mexico average: 2.64
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.4%
8% better than New Mexico averageNew Mexico average: 86.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
61% better than New Mexico averageNew Mexico average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.1%
7% better than New Mexico averageNew Mexico average: 86.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.0%
20% better than New Mexico averageNew Mexico average: 21.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.0%
31% better than New Mexico averageNew Mexico average: 15.9%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than New Mexico averageNew Mexico average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.0%
17% better than New Mexico averageNew Mexico average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
64.1%
27% better than New Mexico averageNew Mexico average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
79% lower than New Mexico averageNew Mexico average: $86K
24% fewer fines than New Mexico averageNew Mexico average: 2.6
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Mexico averageNew Mexico average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 23, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 23, 2023Last updated: Jan 2026
Historical financial and operational data for Albuquerque Heights Healthcare and Rehabilitation Center based on CMS SNF Cost Reports.
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