Alice Hyde Medical Center

Nursing Home · New York, NY

CMS overall rating

45 Sixth Street, Malone, NY 12953 View map

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Overview of Alice Hyde Medical Center

Alice Hyde Medical Center is a 135-bed nonprofit skilled nursing facility in Malone, Franklin County, established in 1968 and relocated to newly constructed Alice Center in 2015. Operating as part of University of Vermont Health Network, it provides short-term rehabilitation, long-term care, assisted living, independent living, respite care, and specialized memory care. Medicare and Medicaid certified with 92.8 percent occupancy averaging 125 residents, it maintains resident and family councils and integrates clinical services with hospital-affiliated emergency and specialty resources.

Alice Hyde received a three-star overall CMS rating, marginally below state average of 3.33 and equal to national average of 3.32. Health inspection rating is two stars; quality measures rating is five stars; staffing ratings reflect conflicting source data (ranging 2-4 stars). Recent inspection records documented 12 deficiencies, 198 complaints, and 12 citations. Which is a striking disparity indicating substantial operational or communication dysfunction beneath surface inspection findings. Licensed nursing hours average 1.52 hours per resident daily, marginally exceeding national average of 1.4 hours, though EveryPlace data characterizes RN-specific hours as below federal minimums. The facility carries one documented abuse citation and EveryPlace records reveal 10 complaint-triggered abuse and neglect investigations, creating heightened regulatory scrutiny regarding resident protection protocols and vulnerability management.

Alice Hyde offers skilled nursing, physical therapy, occupational therapy, speech-language pathology, psychiatry, and comprehensive rehabilitation services. Modern facility infrastructure emphasizes community engagement, therapeutic programming, and individualized care planning. Hospital affiliation enables integrated medical management, on-site specialist availability, and emergency capability without external transfer. Partial sprinkler coverage provides building fire safety.

Family feedback demonstrates stark polarization. Recent testimonials praise dedicated nursing staff and modern facility appearance. Older reviews and EveryPlace analysis identify consistent patterns of administrative unresponsiveness, billing errors persisting post-discharge, medication management protocol failures, and near-inaccessible nursing station communication. This enduring administrative dysfunction surrounding billing accuracy, medication protocols, and staff accessibility suggests operational failures distinct from clinical care quality.

Alice Hyde represents a facility where five-star quality measures mask systemic communication and administrative deficiencies generating complaints at 16.5-fold excess relative to documented deficiencies. Families considering placement must establish written agreements with specific administrative contacts, obtain written discharge medication verification protocols before admission, conduct multiple unannounced visits across different time periods to assess communication responsiveness, and verify whether the abuse citation and ongoing complaint pattern have demonstrably resolved since investigation.

(518) 481-8000

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

▼ 4.5% Below NY avg.

▲ 5.6% Above NY avg.

▲ 48.1% Above NY avg.

At NY avg.

Staffing hours breakdown

Hours per resident per day — compared to New York state averages

Total nursing care / resident

4h 26m per day

This facility New York avg (3h 29m per day)

vs New York avg

+27%

3 of 6 metrics below state avg

Standout metric Total Nursing (Weekend) is +17% above state avg

Staff type	Hours / day	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	38m per day	▼ 10% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	50m per day	▲ 9% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 21m per day	▲ 8% State avg: 2h 11m per day · National avg: 2h 20m per day
Total Nursing (Weekend) Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 42m per day	▲ 17% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▼ 29% State avg: 7m per day · National avg: 4m per day
RN (Weekend) Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	27m per day	▼ 4% State avg: 28m per day · National avg: 28m per day

135-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 72 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

79%

Lower than the New York average: 88.3%

Occupied beds

107 / 135

Average residents per home in New York 166 per day

Facility TypeNursing Home

StatusActive

CountyFranklin

License Number1624000N

Alice Hyde Medical Center is legally operated by Alice Hyde Medical Center (Not for Profit).

Owner NameAlice Hyde Medical Center (Not For Profit)

Rehabilitation Services

Emergency & Urgent Care

Labs & Imaging

Primary Care

Specialty Care

Care At Home

Golisano Children's Hospital

Specific ProgramsHistory, Leadership & Board, Community Impact

Employee Flu Vaccination Rate: 98%

Percentage of facility employees vaccinated against influenza.

Since 2012 · 14 years of data 2 enforcement actions 20 citations 211 complaints 10 inspections 11 complaint investigations

Enforcement Actions Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

Since 2012

2 enforcement actions

This facility has 2 enforcement actions. 57% of New York State nursing homes have zero, and the statewide average is 0.9.

July 7, 2021 Quality of Care #NH-21-205
October 19, 2012 Multiple Deficiencies #NH-16-178

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2016 vs. New York State state average

Overall vs. NY average

Latest Inspection February 10, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.

Metric	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	20	29	This facility has 31% fewer total citations than a typical New York State nursing home (20 vs. NY avg 29).↓ 31% better
Health citations Violations related to resident care, clinical practices, and day-to-day operations.	17	20	This facility has 15% fewer health citations than a typical New York State nursing home (17 vs. NY avg 20).↓ 15% better
Life safety citations Violations related to building safety — fire prevention, emergency egress, and similar.	3	4	This facility has 25% fewer life safety citations than a typical New York State nursing home (3 vs. NY avg 4).↓ 25% better
Citations per year Average citations per year since 2016.	2	2.9	This facility has 31% fewer citations per year than a typical New York State nursing home (2 vs. NY avg 2.9).↓ 31% better
Citations per inspection Average citations per inspection.	2	3.2	This facility has 38% fewer citations per inspection than a typical New York State nursing home (2 vs. NY avg 3.2).↓ 38% better

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	10	9	This facility has 11% more total inspections than a typical New York State nursing home (10 vs. NY avg 9).↑ 11% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	7	5	This facility has 40% more inspections with citations than a typical New York State nursing home (7 vs. NY avg 5).↑ 40% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	70%	56%	This facility has 14 percentage points higher inspection citation rate than a typical New York State nursing home (70% vs. NY avg 56%).↑ 14% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Metric	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	211	79	This facility has 167% more total complaints than a typical New York State nursing home (211 vs. NY avg 79).↑ 167% worse
Complaints per year Average complaints per year since 2016.	21.1	7.9	This facility has 167% more complaints per year than a typical New York State nursing home (21.1 vs. NY avg 7.9).↑ 167% worse
Complaints per bed Size-adjusted complaint rate based on occupied beds.	1.97	0.50	This facility has 294% more complaints per bed than a typical New York State nursing home (1.97 vs. NY avg 0.5).↑ 294% worse
Complaint investigations On-site investigations triggered by complaints filed with New York State regulators.	11	15	This facility has 27% fewer complaint investigations than a typical New York State nursing home (11 vs. NY avg 15).↓ 27% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on February 10, 2025, identified one Level 2 deficiency related to being free from abuse and neglect, which was corrected by April 11, 2025. Earlier inspections showed a pattern of Level 2 deficiencies involving care planning, accident hazards, reporting of alleged violations, medication errors, and food sanitation, all of which were corrected within a few months of each survey. Prior enforcement actions with stipulations, orders, and fines were noted in reports from 2016 and 2021, but no enforcement actions were listed in the available recent reports. Complaint investigations were unsubstantiated or not noted in the recent inspections. The facility’s record shows recurring issues mainly with abuse prevention, reporting, and safety, but corrections have been made promptly, indicating ongoing attention to compliance.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Inspections

Total health inspections 4

New York State average 3.6

Last Health inspection on May 2023

Total health citations

New York State average 18.5

Citations per inspection

5.25

New York State average 5.05

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

17 of 21 citations resulted from standard inspections; and 4 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 8 years)

Critical Health citations

100% better than New York State average

New York State average: 0.2

Serious Health citations 0

100% better than New York State average

New York State average: 0.2

0 critical citations New York State average: 0.2

0 serious citations New York State average: 0.2

21 moderate citations New York State average: 17.4

0 minor citations New York State average: 0.7

Citations history (last 8 years)

Abuse/Neglect moderate citation May 25, 2023

Corrected

Abuse/Neglect moderate citation May 25, 2023

Corrected

Abuse/Neglect moderate citation May 25, 2023

Corrected

Pharmacy moderate citation May 25, 2023

Corrected

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+

General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.

Income Limits (2025) $50,000/year household

Asset Limits No strict asset cap, but income-focused eligibility.

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits

Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+

General NYC resident, own and live in a 1-3 family home, co-op, or condo.

Income Limits (2025) $58,399/year household

Asset Limits No strict asset cap, income-driven eligibility.

Applies only in NYC; excludes large apartment buildings.

Benefits

Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)

General NYC resident, able to share living space.

Income Limits No strict limit, but targets those needing cost relief.

Asset Limits Not applicable; focus on housing need.

Primarily NYC-focused; limited slots due to demand.

Benefits

Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

0.0 miles from city center Estimated distance in miles from Malone's city center to Alice Hyde Medical Center's address, calculated via Google Maps.

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Total staff 135

Employees 111

Contractors 24

Staff to resident ratio 1.12:1

536% better than New York average

New York average ratio: 0.18:1

Avg staff/day 63

Average shift 8.4 hours

9% better than New York average

New York average: 7.7 hours

Total staff hours (quarter) 48,365

Nursing staff breakdown

Total count 18

8.2 hours

No contractors work on this role.

Total count 28

8 hours

This role is partially covered by contractors.

Total count 68

8.9 hours

This role is partially covered by contractors.

Contractor staffing

8,835 contractor hours this quarter

Certified Nursing Assistant: 13 Licensed Practical Nurse: 11

Staff by category


Certified Nursing Assistant	55	13	68	26,704	91	100%	8.9
Licensed Practical Nurse	17	11	28	8,972	91	100%	8
Registered Nurse	18	0	18	4,205	91	100%	8.2
Clinical Nurse Specialist	6	0	6	2,546	86	95%	7.7
Other Dietary Services Staff	5	0	5	1,396	90	99%	7.8
Respiratory Therapy Technician	2	0	2	931	65	71%	8
Speech Language Pathologist	2	0	2	908	64	70%	8
Qualified Social Worker	1	0	1	488	61	67%	8
Physical Therapy Aide	1	0	1	481	61	67%	7.9
Nurse Practitioner	1	0	1	472	59	65%	8
Physical Therapy Assistant	1	0	1	464	58	64%	8
Occupational Therapy Aide	1	0	1	408	52	57%	7.8
RN Director of Nursing	1	0	1	390	50	55%	7.8

68 Certified Nursing Assistant

% of Days 100%

28 Licensed Practical Nurse

% of Days 100%

18 Registered Nurse

% of Days 100%

6 Clinical Nurse Specialist

% of Days 95%

5 Other Dietary Services Staff

% of Days 99%

2 Respiratory Therapy Technician

% of Days 71%

2 Speech Language Pathologist

% of Days 70%

1 Qualified Social Worker

% of Days 67%

1 Physical Therapy Aide

% of Days 67%

1 Nurse Practitioner

% of Days 65%

1 Physical Therapy Assistant

% of Days 64%

1 Occupational Therapy Aide

% of Days 57%

1 RN Director of Nursing

% of Days 55%

View All Staffing Data

Total residents 121

Medicare

5.8% of residents

Medicaid

73.6% of residents

Private pay or other

20.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

High-risk clinical events score 9.4

In line with New York State average

New York State average: 9.8

Functional decline score 17.8

In line with New York State average

New York State average: 18.1

Long-stay resident measures

Above average

Need for Help with Daily Activities Increased 12.6%

23% better than New York State average

New York State average: 16.4%

Walking Ability Worsened 12.0%

28% better than New York State average

New York State average: 16.6%

Low Risk Residents with Bowel/Bladder Incontinence 28.8%

35% worse than New York State average

New York State average: 21.4%

Falls with Major Injury 2.2%

26% better than New York State average

New York State average: 3.0%

High Risk Residents with Pressure Ulcers 12.3%

72% worse than New York State average

New York State average: 7.2%

Urinary Tract Infection 1.8%

25% worse than New York State average

New York State average: 1.4%

Lost Too Much Weight 8.1%

32% worse than New York State average

New York State average: 6.1%

Depressive Symptoms 0.5%

98% better than New York State average

New York State average: 18.1%

Antipsychotic Use 24.4%

94% worse than New York State average

New York State average: 12.6%

Pneumococcal Vaccine 99.1%

8% better than New York State average

New York State average: 91.4%

Influenza Vaccine 100.0%

5% better than New York State average

New York State average: 95.2%

Hospitalizations per 1,000 days 0.49

71% better than New York State average

New York State average: 1.71

ED visits per 1,000 days 0.77

43% better than New York State average

New York State average: 1.35

Short-stay resident measures

Above average

Pneumococcal Vaccine 95.1%

24% better than New York State average

New York State average: 76.6%

Antipsychotic medication increase 0.0%

100% better than New York State average

New York State average: 1.3%

Influenza Vaccine 91.4%

16% better than New York State average

New York State average: 78.8%

Re-hospitalized after SNF stay 6.8%

67% better than New York State average

New York State average: 20.6%

Emergency department visits 6.4%

34% better than New York State average

New York State average: 9.7%

Falls with major injury 0.0%

100% better than New York State average

New York State average: 0.8%

Ability to care for self at discharge 20.0%

63% worse than New York State average

New York State average: 53.7%

Successful return to home or community 43.6%

14% worse than New York State average

New York State average: 50.6%

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Compare Nursing Home around Usa

The information below is reported by the New York State Department of Health.

2 facilities compared · CMS & NY Dept. of Health data · Updated May 2026

Filter by care type


Job Haines Home		AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Bloomfield (Bloomfield Avenue)	40	45.5%	-41%	6.31				-21%	+63%	0	4	1.3	-	37	85	Noreen Haveron	$17.2M	$10.2M	59.4%	315392
Alice Hyde Medical Center		NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Malone	135	79.3%	-10%	4.43				+7%	+24%	0	21	5.3	-	119	72	Alice Hyde Medical Center (Not For Profit)	-	-	-	335127

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Who is the owner of Alice Hyde Medical Center?

The legal owner and operator of Alice Hyde Medical Center is Alice Hyde Medical Center (Not for Profit).

Is Alice Hyde Medical Center in a walkable area?

Alice Hyde Medical Center has a walk score of 72. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Alice Hyde Medical Center?

According to NY state health department records, Alice Hyde Medical Center's license number is 1624000N.

What is the occupancy rate at Alice Hyde Medical Center?

Alice Hyde Medical Center's occupancy is 79%.

How many beds does Alice Hyde Medical Center have?

Alice Hyde Medical Center has 135 beds.

Has Alice Hyde Medical Center had any recent deficiencies or citations?

Alice Hyde Medical Center has had 20 recently reported deficiencies.

Are there photos of Alice Hyde Medical Center?

Yes — there are 2 photos of Alice Hyde Medical Center in the photo gallery on this page.

Alice Hyde Medical Center

Overview of Alice Hyde Medical Center

Quality ratings

Staffing hours breakdown

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Amenities & Lifestyle

Contact Alice Hyde Medical Center

Infection Prevention & Vaccination

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Inspection Reports

Health Inspection History

Inspections

Breakdown of citation severity (last 8 years)

Citations history (last 8 years)

Financial Assistance for Nursing Home in New York

Community First Choice Option

Expanded In-Home Services for the Elderly Program (EISEP)

Senior Citizen Rent Increase Exemption (SCRIE)

Senior Citizen Homeowners’ Exemption (SCHE)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

Places of interest near Alice Hyde Medical Center

Calculate Travel Distance to Alice Hyde Medical Center

Staffing Data (Q2 2025)

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

68 Certified Nursing Assistant

28 Licensed Practical Nurse

18 Registered Nurse

6 Clinical Nurse Specialist

5 Other Dietary Services Staff

2 Respiratory Therapy Technician

2 Speech Language Pathologist

1 Qualified Social Worker

1 Physical Therapy Aide

1 Nurse Practitioner

1 Physical Therapy Assistant

1 Occupational Therapy Aide

1 RN Director of Nursing

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

Nurse Aide Training

Active Family Council

Active Resident Council

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Penalties and fines

Compare Nursing Home around Usa

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