Arbor Hills Memory Care Community
Memory Care · Plano, TX
Arbor Hills Memory Care Community
Memory Care · Plano, TX
Set in Plano, Texas, Arbor Hills is a one-of-a-kind senior living community that offers a vibrant environment for memory care. The purpose-built community ensures residents dealing with memory loss are taken care of in their comfortable and safe accommodations with a team of trained personnel and licensed nurses available 24 hours a day. Residents are guaranteed to receive the care and support that matches their needs with senior living advisors available to advocate for them.
Fostering living with purpose, the community conducts an array of interesting and engaging activities designed to improve all aspects of well-being. From arts & crafts classes to spiritual services and unique fitness regime, there’s something to pique everyone’s attention. Residents also enjoy access to a broad range of amenities, including a cozy club room, salon & spa, verandas, lush garden terraces and shadow boxes. With exquisite dining experience, featuring delicious meals catered to dietary needs and tastes, residents have nothing to worry about and can focus on improving themselves.
69-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
12 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 16 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeType B
StatusLicensed
ExpirationJuly 22, 2028
CountyCollin
License Number148812
Year Opened7/22/2013
Arbor Hills Memory Care Community is legally operated by Plano Arbor Hills Llc, and administrated by Carmen Franks.
OwnerPLANO ARBOR HILLS LLC
Ownership TypeLimited Liability Company (LLC)
Alzheimer's Units
69 units
Total beds
69 units
Staffing
Key information about the people who lead and staff this community.
Administrator Email[email protected]
Alzheimer's Certification
What does this home offer?
Housing Options: Suite
Building Type: Single-story
Dining Services
Beauty Services
Housekeeping Services
Social and Recreational Activities
Types of Care at Arbor Hills Memory Care Community
Memory Care
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Since 2024 · 2 years of data
1 enforcement action
3 citations
1 inspection
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by Texas regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
Since 2024
1
enforcement action
This facility has 1 enforcement action. 86% of Texas assisted living residences have zero, and the statewide average is 0.2.
- September 30, 2024 Administrative Penalty
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 6 | This facility has 50% fewer total citations than a typical Texas assisted living residence (3 vs. TX avg 6). Click this badge to view the full Texas ranking.↓ 50% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 3 | 2 | This facility has 50% more health citations than a typical Texas assisted living residence (3 vs. TX avg 2). Click this badge to view the full Texas ranking.↑ 50% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | TX Average | vs. TX Avg |
|---|---|---|---|
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Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 1 | This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1). Click this badge to view the full Texas ranking.— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The ARBOR HILLS MEMORY CARE COMMUNITY underwent a comprehensive inspection on June 29, 2020, resulting in three state standard violations. The Health Code deficiencies cited during the inspection included failure to provide a locked area for medications, procure food from acceptable sources, and ensure employees were screened for tuberculosis within two weeks of employment and annually. These issues were corrected between July 24, 2019, and September 2, 2019. No Life Safety Code violations were detected during this inspection. The facility had no prior inspections listed in the provided records. However, a more recent enforcement action was taken on September 30, 2024, with an administrative penalty of $2250.00 for failing to ensure each resident was free from abuse, neglect, and exploitation.
Financial Assistance for
Memory Care in Texas
Arbor Hills Memory Care Community is located in Plano, Texas.
Here are the financial assistance programs available to residents in Texas.
Places of interest near Arbor Hills Memory Care Community
3.2 miles from city center
Estimated distance in miles from Plano's city center to Arbor Hills Memory Care Community's address, calculated via Google Maps.
Calculate Travel Distance to Arbor Hills Memory Care Community
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Compare Memory Care around Plano
The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
| Arbor Hills Memory Care Community |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Plano (West Plano Parkway) | 69 | No | 16 | 12 | - | Plano Arbor Hills LLC | 3 | 3 | - | Suite |
| The Outlook at Windhaven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Plano | 62 | Yes | 20 | - | - | The Outlook At Windhaven Forefront Living | - | - | - | Suite |
| Brookdale Creekside |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Plano | 56 | No | 77 | 48 | A+ | Esc IV, L.p. | 16 | - | 16 | Suite |
| Gardenia Living |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Plano (Timbercreek) | - | No | 24 | - | - | - | - | - | - | Suite |
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Frequently Asked Questions about Arbor Hills Memory Care Community
What neighborhood is Arbor Hills Memory Care Community in?
Arbor Hills Memory Care Community is in the West Plano Parkway neighborhood of Plano.
Who is the owner of Arbor Hills Memory Care Community?
The legal owner and operator of Arbor Hills Memory Care Community is Plano Arbor Hills Llc.
Is Arbor Hills Memory Care Community in a walkable area?
Arbor Hills Memory Care Community has a walk score of 16. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Arbor Hills Memory Care Community?
According to TX state health department records, Arbor Hills Memory Care Community's license number is 148812.
When does Arbor Hills Memory Care Community's license expire?
According to TX state health department records, Arbor Hills Memory Care Community's license expires on July 22, 2028.
Who is the administrator of Arbor Hills Memory Care Community?
Carmen Franks is the administrator of Arbor Hills Memory Care Community.
How many beds does Arbor Hills Memory Care Community have?
Arbor Hills Memory Care Community has 69 beds.
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