Total health inspections
9
California average 12.5
Last Health inspection on Apr 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Arrowhead Springs Healthcare Center
Nursing Home
Arrowhead Springs Healthcare Center
Nursing Home
Overview of Arrowhead Springs Healthcare Center
Enjoy a worry-free retirement with Arrowhead Springs Healthcare Center, a distinct community in San Bernardino, CA, that offers long-term care and short-term rehabilitation. Here, residents experience the highest quality of care and support based on their needs and preferences with a compassionate and highly trained team available around the clock. The community also accepts Medicare and Medicaid to help ease residents’ financial challenges.
Aside from their healthcare needs, the community also strives to keep residents happy and socially engaged with a carefully curated calendar of fun activities and enriching programs. With innovative and state-of-the-art approaches, residents can keep peace of mind and live comfortably in their golden years. The community is ideal for those who need supplementary care, especially with its dedicated services and nurturing environment.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
119
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
87.3%
Residents per day (avg)
107
Occupancy rate
87.3%
Residents per day (avg)
107
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
16% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
58% of new residents, often for short stays.
Typical stay
27 days
Medicaid
26% of new residents, often for long-term daily care.
Typical stay
7 - 8 months
Finances and operations
Proprietary home
Corporation
Home revenue
$19.7M
Operating loss
-$434.2K
Proprietary home
Corporation
Home revenue
$19,663,572.00
Operating loss
$-434,244.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$20.1M
Walk Score: 69 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Additional licensing details
Inspection Rating:
5-star overall rating from Medicare.gov
Care Services
Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Dining Services
Housekeeping Services
Recreational Activities
Exercise Programs
Types of Care at Arrowhead Springs Healthcare Center
Nursing Home
Compare Nursing Homes around San Bernardino County
The information below is reported by the California Department of Social Services and Department of Public Health.
Arrowhead Springs Healthcare Center
+1%
+8%
+3%
SNF
Nursing Homes 24/7 care needed
San Bernardino (Perris Hills)
119
No
-
69
SANCHEZ GONZALEZ, YAMALIEL
87.3%
$19,659,991.00
$7,377,247.00
37.5%
106.50
4.5628
32
-
+1%+8%+3%Private / Semi-Private Rooms
Highland Palms Healthcare Center
-32%
-25%
+10%
SNF
Nursing Homes 24/7 care needed
Highland (Cypress)
99
No
A+
57
SIVAPALAN, SIVAKAMI
93.2%
$26,652,256.00
$7,129,881.00
26.8%
91.50
3.1704
33
-
-32%-25%+10%Private Rooms
Grand Terrace Health Care Center
+5%
-3%
+7%
SNF
Nursing Homes 24/7 care needed
Grand Terrace
59
No
-
67
-
90.5%
$10,440,299.00
$4,433,593.00
42.5%
51.30
4.1117
30
1
+5%-3%+7%Private / Semi-Private Rooms
Loma Linda Post Acute
-30%
-9%
-6%
SNF
Nursing Homes 24/7 care needed
Loma Linda
83
No
-
39
CHANCELLOR HEALTH CARE INC
79.7%
$6,389,080.00
$2,358,380.00
36.9%
78.50
3.8491
29
-
-30%-9%-6%Semi-Private Rooms
Valley Healthcare Center
-27%
-1%
-5%
SNF
Nursing Homes 24/7 care needed
San Bernardino
202
No
A+
60
VALE HOLDING COMPANY LLC
80.4%
$30,281,364.00
$10,424,406.00
34.4%
189.90
4.1836
45
-
-27%-1%-5%Private / Semi-Private / 3 Bed Rooms
Arrowhead Springs Healthcare Center
Type of care:
SNF
Community:
San Bernardino (Perris Hills)
Bed Count:
119
Pets Allowed:
No
Operator:
SANCHEZ GONZALEZ, YAMALIEL
CCN:
55708
Occupancy:
87.3%
Home Revenue:
$19,659,991.00
Payroll Costs:
$7,377,247.00
Payroll %:
37.5%
Avg Residents/Day:
106.50
Overall Rating:
Adj Nurse Hours:
4.5628
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
32
RN share vs State Avg:
+1%
+1%
Staffing vs State Avg:
+8%
+8%
Occupancy vs State Avg:
+3%
+3%
Bed Options:
Private / Semi-Private Rooms
Highland Palms Healthcare Center
Type of care:
SNF
Community:
Highland (Cypress)
Bed Count:
99
Pets Allowed:
No
Operator:
SIVAPALAN, SIVAKAMI
CCN:
56024
Occupancy:
93.2%
Home Revenue:
$26,652,256.00
Payroll Costs:
$7,129,881.00
Payroll %:
26.8%
Avg Residents/Day:
91.50
Overall Rating:
Adj Nurse Hours:
3.1704
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
33
RN share vs State Avg:
-32%
-32%
Staffing vs State Avg:
-25%
-25%
Occupancy vs State Avg:
+10%
+10%
Bed Options:
Private Rooms
Grand Terrace Health Care Center
Type of care:
SNF
Community:
Grand Terrace
Bed Count:
59
Pets Allowed:
No
CCN:
55129
Occupancy:
90.5%
Home Revenue:
$10,440,299.00
Payroll Costs:
$4,433,593.00
Payroll %:
42.5%
Avg Residents/Day:
51.30
Overall Rating:
Adj Nurse Hours:
4.1117
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
30
Severe Citations:
1
RN share vs State Avg:
+5%
+5%
Staffing vs State Avg:
-3%
-3%
Occupancy vs State Avg:
+7%
+7%
Bed Options:
Private / Semi-Private Rooms
Loma Linda Post Acute
Type of care:
SNF
Community:
Loma Linda
Bed Count:
83
Pets Allowed:
No
Operator:
CHANCELLOR HEALTH CARE INC
CCN:
55299
Occupancy:
79.7%
Home Revenue:
$6,389,080.00
Payroll Costs:
$2,358,380.00
Payroll %:
36.9%
Avg Residents/Day:
78.50
Overall Rating:
Adj Nurse Hours:
3.8491
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
29
RN share vs State Avg:
-30%
-30%
Staffing vs State Avg:
-9%
-9%
Occupancy vs State Avg:
-6%
-6%
Bed Options:
Semi-Private Rooms
Valley Healthcare Center
Type of care:
SNF
Community:
San Bernardino
Bed Count:
202
Pets Allowed:
No
Operator:
VALE HOLDING COMPANY LLC
CCN:
56389
Occupancy:
80.4%
Home Revenue:
$30,281,364.00
Payroll Costs:
$10,424,406.00
Payroll %:
34.4%
Avg Residents/Day:
189.90
Overall Rating:
Adj Nurse Hours:
4.1836
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
45
RN share vs State Avg:
-27%
-27%
Staffing vs State Avg:
-1%
-1%
Occupancy vs State Avg:
-5%
-5%
Bed Options:
Private / Semi-Private / 3 Bed Rooms
Places of interest near Arrowhead Springs Healthcare Center
1.7 miles from city center
1335 N Waterman Ave, San Bernardino, CA 92404
Calculate Travel Distance to Arrowhead Springs Healthcare Center
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
174
Total Staff
174
Employees
0
Contractors
55,368
Total Hours (Quarter)
82
Avg Staff/Day
7.4
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 15 | 7.7 | No |
| Licensed Practical Nurse | 40 | 7.6 | No |
| Certified Nursing Assistant | 81 | 7.1 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
140 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
1 staff
9hs shift avg
Therapy Services ⓘ
18 staff
7.2hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
5.2hs shift avg
Dietary Services ⓘ
3 staff
7.7hs shift avg
Other Services ⓘ
8 staff
8.1hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 81 | 0 | 81 | 25,741 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 40 | 0 | 40 | 14,176 | 91 | 100% | 7.6 |
| Dental Services Staff | 8 | 0 | 8 | 3,385 | 77 | 85% | 8.1 |
| Registered Nurse | 15 | 0 | 15 | 2,900 | 91 | 100% | 7.7 |
| RN Director of Nursing | 4 | 0 | 4 | 1,699 | 89 | 98% | 8.3 |
| Physical Therapy Assistant | 4 | 0 | 4 | 1,521 | 75 | 82% | 7.7 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,411 | 81 | 89% | 7.1 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,155 | 82 | 90% | 7 |
| Other Dietary Services Staff | 2 | 0 | 2 | 992 | 89 | 98% | 7.6 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 637 | 69 | 76% | 6.8 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 506 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 387 | 43 | 47% | 9 |
| Qualified Social Worker | 3 | 0 | 3 | 339 | 63 | 69% | 5.2 |
Health Inspection History
Inspections
Total health citations
32
Citations per inspection
3.56
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 32 citations resulted from standard inspections; 6 of 32 resulted from complaint investigations; and 6 of 32 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
32 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Apr 24, 2025
Corrected
Nutrition moderate citation
Apr 24, 2025
Corrected
Quality of Care moderate citation
Apr 24, 2025
Corrected
Quality of Care moderate citation
Apr 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Ensign Group
Resident Census by Payment Source
104
Total Residents
Medicare
5
(4.8%)
ⓘ
Medicaid
56
(53.8%)
ⓘ
Private Pay/Other
43
(41.3%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.7
14% better than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.7
41% better than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
6.0%
Percent of long-stay residents whose need for help with daily activities has increased
6.0%
46% better than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.1%
Percent of long-stay residents whose ability to move independently worsened
8.1%
32% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
6.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
6.2%
46% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.3%
20% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
9.2%
Percent of long-stay high risk residents with pressure ulcers
9.2%
86% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
73% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.9%
Percent of long-stay residents who lose too much weight
3.9%
7% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
30.0%
Percent of long-stay residents who have depressive symptoms
30.0%
348% worse than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
3.5%
Percent of long-stay residents who received an antipsychotic medication
3.5%
65% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.6%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.16
Number of hospitalizations per 1,000 long-stay resident days.
2.16
In line with California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.01
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.01
36% better than California averageCalifornia average: 1.59
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.9%
5% worse than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
57% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
In line with California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
19.8%
15% better than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.6%
23% better than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
38% worse than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
62.5%
Percentage of residents at or above expected ability to care for themselves at discharge.
62.5%
16% better than California averageCalifornia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
43.3%
Rate of successful return to home or community from a skilled nursing facility.
43.3%
14% worse than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Arrowhead Springs Healthcare Center based on CMS SNF Cost Reports.
Occupancy Rate
87.3%
↑ 9.5pp vs 2022
Net Income
-$434,244
↑ ~$1.9M vs 2022
Total Payroll
$8,853,368
↑ ~$232K vs 2022
Profit Margin
-2.2%
↑ 13.7pp vs 2022
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for California Seniors
Get financial aid guidanceContact Us
Who we are
Your Senior Care Partner, Every Step of the Way
We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.
Contact us Today
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at Arrowhead Springs Healthcare Center
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
