Avista Senior Living North Mountain

Overview of Avista Senior Living North Mountain

Age with dignity at Avista Senior Living North Mountain, an outstanding community situated near HonorHealth John C. Lincoln Medical Center in Phoenix, AZ, offering independent living, assisted living, and memory care. With its different levels of care and exceptional services, residents can rest assured of living a blissful retirement. The community strives to maintain residents’ independence without hassles, helping with their daily activities and personal needs around the clock.

Stimulating programs and enriching activities are conducted to enhance residents’ cognition and allow them to interact with their surroundings. Delicious and healthy meals are served to satisfy residents’ dietary needs and preferences, ensuring a delightful dining experience. This pet-friendly community features breathtaking mountain views, a shaded outdoor gazebo, a bistro, an activity room, and a library, ensuring residents ease their minds and enjoy the best of their golden years.

(602) 892-8788

149-bed community

A larger shared setting that may offer more common spaces and organized community services.

14 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 75 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

AwardsBest of 2025 Award Winner for Assisted Living, AHCA/NCAL National Quality Award bronze, Phoenix Magazine's The Valley’s Best Senior Care community for Assisted Living.

Facility TypeAssisted Living Center

StatusActive

IssuanceDecember 22, 2011

ExpirationDecember 31, 2026

License NumberAL8638C

QualificationHealth Care

AccreditationsBest of 2025 Award Winner for Assisted Living, The Valley’s Best Senior Care

Avista Senior Living North Mountain is administrated by Candice A Fine.

OwnerAVISTA SENIOR LIVING DESERT SPRINGS, LLC

Wheelchair Accessible

Grab Bars

Safety FeaturesCorridor handrails, heightened toilets, bathroom grab bars, smoke detectors, and fire extinguishers.

Staffing

Key information about the people who lead and staff this community.

ContactAmi Mendez

Rehabilitation Services

Respite Care

Short-Term Rehab

Licensed Nurses/CNAs

24-Hour Staffing

HousekeepingYes

Linen ServiceYes

Utilities IncludedYes

Library

Pet Friendly

Social And Wellness Programs

Scenic Mountain Views

Shaded Outdoor Gazebo

Activity Room

Bistro

Transportation Services

Menu-Style Dining

Private

Assisted Living Apartments

Hardwood Flooring

Ample Storage And Closet Space

Indoor Hallway Access To All Apartments

Shopping Centers And Scenic Drives Nearby

Easy Access To Museums And Shopping

Covered

Easy-To-Access Parking

24-Hour Care Staff

Internet

Wifi

And Select Cable Tv Channels Included

Individual Room Thermostat Control

Maintenance Service

Laundry And Linen Service

Weekly Housekeeping

Move-In Coordinators

ActivitiesA full calendar of events coordinated by Activity Directors based on residents' interests.

Touring HoursMonday-Sunday: 9am-5pm

Food DescriptionRestaurant-style dining services with gourmet, well-balanced meals prepared daily.

Since 2023 · 3 years of data 17 deficiencies 8 complaints 9 inspections

Inspection Score

17 points below the Arizona average for assisted living residences (82/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Arizona state average

Overall vs. AZ average

Latest Inspection November 14, 2025 Complaint No deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	17	9	This facility has 89% more total deficiencies than a typical Arizona assisted living residence (17 vs. AZ avg 9).↑ 89% worse Rank #399 / 500 Total deficiencies — State benchmarked This home is ranked 399th out of 500 homes in Arizona. Shows this facility's deficiencies compared to the Arizona average among 500 comparable communities in the ranking pool.
Deficiencies per year Average deficiencies per year since 2023.	5.7	3	This facility has 90% more deficiencies per year than a typical Arizona assisted living residence (5.7 vs. AZ avg 3).↑ 90% worse
Deficiencies per inspection Average deficiencies per inspection.	1.9	1.8	This facility has 6% more deficiencies per inspection than a typical Arizona assisted living residence (1.9 vs. AZ avg 1.8).↑ 6% worse Rank #280 / 500 Deficiencies per inspection — State benchmarked This home is ranked 280th out of 500 homes in Arizona. Shows this facility's deficiencies per inspection compared to the Arizona average among 500 comparable communities in the ranking pool.
Enforcement actions Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.	3	0.9	This facility has 233% more enforcement actions than a typical Arizona assisted living residence (3 vs. AZ avg 0.9).↑ 233% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	9	5	This facility has 80% more total inspections than a typical Arizona assisted living residence (9 vs. AZ avg 5).↑ 80% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	8	6	This facility has 33% more total complaints than a typical Arizona assisted living residence (8 vs. AZ avg 6).↑ 33% worse Rank #427 / 500 Total complaints — State benchmarked This home is ranked 427th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool.
Complaints per year Average complaints per year since 2023.	2.7	2	This facility has 35% more complaints per year than a typical Arizona assisted living residence (2.7 vs. AZ avg 2).↑ 35% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 14, 2025 found no deficiencies during complaint investigations of four separate complaints.
The facility received multiple fines between June 14, 2023 and August 9, 2025, including a repeat deficiency for failing to verify caregiver skills and knowledge.
Deficiencies consistently involved personnel skills verification, documentation of caregiver services, and safety procedures, showing ongoing compliance challenges over multiple inspections.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: Mid-rise

Transportation Services

Housekeeping Services

Social and Recreational Activities

Exercise Programs

Managed by Ami Mendez

Executive Director

Ami Mendez is the Executive Director at Avista Senior Living North Mountain. Recognized nationally for her leadership and dedication, Ami was honored with the 2026 Pinnacle Unsung Hero Award. She is known for her compassion, commitment to residents, families, and team members, and for inspiring meaningful change within the community.

Living Spaces & Floor Plans for Avista Senior Living North Mountain

North Mountain Floor Plan

9.1 miles from city center Estimated distance in miles from Phoenix's city center to Avista Senior Living North Mountain's address, calculated via Google Maps.

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Compare Assisted Living around Phoenix

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

Filter by care type


Avista Senior Living North Mountain	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Phoenix (Globa)	149 Facility 149 AZ AVG 55 Rank #43 / 529	Yes	75 Facility 75 AZ AVG 37 Rank #22 / 819	Studio / 1 Bed / 2 Bed	14 Facility 14 AZ AVG 11 Rank #139 / 531	A+	Candice A Fine	9	8 Facility 8 AZ AVG 6 Rank #427 / 500	17 Facility 17 AZ AVG 9 Rank #399 / 500	1.9 Facility 1.9 AZ AVG 1.8 Rank #280 / 500
Clearwater Pinnacle Peak	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Scottsdale (North Scottsdale)	149 Facility 149 AZ AVG 55 Rank #43 / 529	Yes	37 Facility 37 AZ AVG 37 Rank #403 / 819	Studio / 1 Bed / 2 Bed	4 Facility 4 AZ AVG 11 Rank #382 / 531	A+	Kari Michalak	7	5 Facility 5 AZ AVG 6 Rank #384 / 500	10 Facility 10 AZ AVG 9 Rank #326 / 500	1.4 Facility 1.4 AZ AVG 1.8 Rank #239 / 500
Robson Reserve at Sun Lakes	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Sun Lakes (East Riggs Road)	149 Facility 149 AZ AVG 55 Rank #43 / 529	No	25 Facility 25 AZ AVG 37 Rank #541 / 819	Studio / 1 Bed / 2 Bed	10 Facility 10 AZ AVG 11 Rank #205 / 531	-	Lance B Williams	6	3 Facility 3 AZ AVG 6 Rank #319 / 500	10 Facility 10 AZ AVG 9 Rank #326 / 500	1.7 Facility 1.7 AZ AVG 1.8 Rank #270 / 500
Paradise Valley Senior Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Phoenix (Paradise Valley Village)	118 Facility 118 AZ AVG 55 Rank #97 / 529	Yes	65 Facility 65 AZ AVG 37 Rank #95 / 819	Studio / 1 Bed / 2 Bed	17 Facility 17 AZ AVG 11 Rank #109 / 531	A+	Carlos Gerena	18	14 Facility 14 AZ AVG 6 Rank #473 / 500	64 Facility 64 AZ AVG 9 Rank #483 / 500	3.6 Facility 3.6 AZ AVG 1.8 Rank #398 / 500
Cave Creek Assisted Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Cave Creek (Desert View Village)	97 Facility 97 AZ AVG 55 Rank #143 / 529	Yes	25 Facility 25 AZ AVG 37 Rank #541 / 819	Studio / 1 Bed / 2 Bed	1 Facility 1 AZ AVG 11 Rank #491 / 531	-	Michelle Toft	4	0 Facility 0 AZ AVG 6 Rank #1 / 500	0 Facility 0 AZ AVG 9 Rank #1 / 500	0.0 Facility 0.0 AZ AVG 1.8 Rank #1 / 500

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What neighborhood is Avista Senior Living North Mountain in?

Avista Senior Living North Mountain is in the Globa neighborhood of Phoenix.

Who is the owner of Avista Senior Living North Mountain?

The legal owner and operator of Avista Senior Living North Mountain is Avista Senior Living Desert Springs, Llc.

Is Avista Senior Living North Mountain in a walkable area?

Avista Senior Living North Mountain has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Avista Senior Living North Mountain?

According to AZ state health department records, Avista Senior Living North Mountain's license number is AL8638C.

When does Avista Senior Living North Mountain's license expire?

According to AZ state health department records, Avista Senior Living North Mountain's license expires on December 31, 2026.

Does Avista Senior Living North Mountain have different floorplan options?

Yes — see the floorplan options available at Avista Senior Living North Mountain on this page.

Who is the administrator of Avista Senior Living North Mountain?

Candice A Fine is the administrator of Avista Senior Living North Mountain.

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Avista Senior Living North Mountain