Status
Active
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Memory Care Home
Brookdale Carriage Club Providence
Overview of Brookdale Carriage Club Providence
Experience an all-encompassing care at Brookdale Carriage Club Providence, an exceptional senior living community in Charlotte, NC, offering comprehensive levels of care and healthcare services. These include independent living, assisted living, and memory care, ensuring that residents receive the support they need while enjoying a fulfilling lifestyle. Here, residents can enjoy gatherings in the elegant, light-filled lobby or savor nutritious meals in the stately dining room. The community features a lakeside porch, a year-round pool, and various activities for relaxation and recreation. At Brookdale Carriage Club Providence, residents have access to a range of supportive services tailored to their needs.
The community offers short-term respite stays, ideal for those needing a temporary break or recovery after surgery. Skilled nursing care is available around the clock, along with physical, occupational, and speech therapy for recovery. For those requiring long-term skilled care, Brookdale provides a comfortable setting with professional nursing services. Additionally, transitional care helps residents transition from hospital to home, and hospice care is available through a network of preferred providers, ensuring consistent, high-quality support.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
77
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
71.5%
Residents per day (avg)
8
Occupancy rate
71.5%
Residents per day (avg)
8
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
30% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
70% of new residents, often for short stays.
Typical stay
6 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$7.1M
Operating loss
-$3.3M
Privately-owned community
Operated by a business corporation.
Home revenue
$7,096,866.00
Operating loss
$-3,281,044.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.4M
77-bed community
A larger shared setting that may offer more common spaces and organized community services.
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 12 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License details
County:
Mecklenburg
Additional licensing details
License number:
HAL-060-016
Safety & Compliance
Wheelchair Accessible
Emergency Systems:
Emergency alert system available.
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Laura Lewis, Director of Financial Services, CDAL
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Additional Policies & Features
Housekeeping:
Yes
Amenities & Lifestyle
Programs & Activities
Activities
A full calendar of events and activities available.
Specific Programs
Assisted Living, Independent Living, Memory Care, Skilled Nursing, At Home Service
Operating Hours
Mon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT
Pricing & Financial Information
Independent Living$3,430
Assisted Living$6,235
Memory Care$7,345
Dining & Nutrition
Food Description
Restaurant-style dining with a diverse menu.
Meals Included
Yes
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 320 - 425 / 527 / 690 / 807 / 1,025 / 1,140 - 1,372 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Brookdale Carriage Club Providence
Independent Living
Assisted Living
Memory Care
Nursing Home
1 / 4
1 Bed
1
690 - 807 sq. ft
2 Bed
2
1025 - 1372 sq. ft
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Show Inspection Reports
Latest inspection
Date:September 24, 2025
Type:Follow Up
47 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
1 Penalty — $10,500 total
2022-11-18: 10A NCAC 13F .0901(c) Personal Care and Supervision
Amount: $10,500 · Status: Settlement Agreement
Health Inspection History
Inspections
Total health inspections
3
North Carolina average 4
Last Health inspection on Apr 2025
Total health citations
11
North Carolina average 20.9
Citations per inspection
3.67
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
10 of 11 citations resulted from standard inspections; and 1 of 11 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than North Carolina averageNorth Carolina average: 1.3
Serious Health citations
0
0
100% better than North Carolina averageNorth Carolina average: 0.9
0 critical citations
0 serious citations
10 moderate citations
1 minor citation
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 07, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 07, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 07, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 07, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 07, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 07, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 21, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Feb 21, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Memory Care around Charlotte The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Brookdale Carriage Club Providence
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Charlotte (Olde Providence North)
430
A+
12
71.5%
98.75/200
15
80%
Studio / 1 Bed / 2 Bed
The Laurels & The Haven in Highland Creek
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Charlotte (Highland Creek)
105
-
2
34.3%
89.00/200
31
87.1%
Studio / 1 Bed / 2 Bed / Private / Companion Suite
Brookdale South Charlotte
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Charlotte (Wessex Square)
82
A+
16
74.4%
101.50/200
20
80%
Studio / 1 Bed / 2 Bed
Summit Place of Mooresville
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Mooresville
60
-
33
88.3%
91.50/200
25
92%
Studio / 1 Bed / 2 Bed
Brookdale South Park
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Charlotte (Closeburn - Glenkirk)
56
A+
50
82.1%
93.50/200
26
88.5%
Apartment / Shared Apartment
Living Spaces & Floor Plans
Brookdale Carriage Club Providence P1
Brookdale Carriage Club Providence P2
Brookdale Carriage Club Providence P3
Brookdale Carriage Club Providence P4
Floor Plans
Download PDFPlaces of interest near Brookdale Carriage Club Providence
8.0 miles from city center — 4.23 miles to nearest hospital (Novant Health Matthews Medical Center)
5800 Old Providence Rd, Charlotte, NC 28226
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
117
Employees
30
Contractors
87
Staff to resident ratio
11.70:1
532% better than North Carolina averageNorth Carolina average ratio: 1.85:1
Avg staff/day
15
Average shift
6.3 hours
21% worse than North Carolina averageNorth Carolina average: 8 hours
Total staff hours (quarter)
8,666
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
26
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.6 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
58
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
5.7 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
48.2%
4,174 contractor hours this quarter
Certified Nursing Assistant: 47
Licensed Practical Nurse: 23
Registered Nurse: 8
Qualified Social Worker: 3
Respiratory Therapy Technician: 2
Speech Language Pathologist: 2
Physical Therapy Assistant: 1
Physical Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 11 | 47 | 58 | 2,567 | 91 | 100% | 5.7 |
| Registered Nurse | 5 | 8 | 13 | 1,090 | 88 | 97% | 7 |
| Licensed Practical Nurse | 3 | 23 | 26 | 932 | 87 | 96% | 5.6 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 826 | 69 | 76% | 7.3 |
| Dietitian | 4 | 0 | 4 | 658 | 83 | 91% | 6.8 |
| Administrator | 2 | 0 | 2 | 608 | 64 | 70% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 485 | 62 | 68% | 7.6 |
| Physical Therapy Assistant | 0 | 1 | 1 | 477 | 62 | 68% | 7.7 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 331 | 55 | 60% | 5.5 |
| Physical Therapy Aide | 0 | 1 | 1 | 311 | 65 | 71% | 4.8 |
| Qualified Social Worker | 0 | 3 | 3 | 149 | 42 | 46% | 3.5 |
| Nurse Practitioner | 1 | 0 | 1 | 142 | 17 | 19% | 8.4 |
| Speech Language Pathologist | 0 | 2 | 2 | 93 | 16 | 18% | 5.8 |
58 Certified Nursing Assistant
% of Days
100%
13 Registered Nurse
% of Days
97%
26 Licensed Practical Nurse
% of Days
96%
2 Respiratory Therapy Technician
% of Days
76%
4 Dietitian
% of Days
91%
2 Administrator
% of Days
70%
2 Mental Health Service Worker
% of Days
68%
1 Physical Therapy Assistant
% of Days
68%
2 Clinical Nurse Specialist
% of Days
60%
1 Physical Therapy Aide
% of Days
71%
3 Qualified Social Worker
% of Days
46%
1 Nurse Practitioner
% of Days
19%
2 Speech Language Pathologist
% of Days
18%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
10 residents
Residents by payment source
Medicare
8 residents (80%)
Private pay or other
2 residents (20%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.8%
5% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
42% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.0%
6% better than North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
6.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
6.5%
72% better than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
3.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.3%
75% better than North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than North Carolina averageNorth Carolina average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
87.9%
Percentage of residents at or above expected ability to care for themselves at discharge.
87.9%
64% better than North Carolina averageNorth Carolina average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
67.0%
Rate of successful return to home or community from a skilled nursing facility.
67.0%
33% better than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Brookdale Carriage Club Providence based on CMS SNF Cost Reports.
Occupancy Rate
71.5%
↑ 3.4pp vs 2022
Net Income
-$3,281,044
↑ ~$723K vs 2022
Total Payroll
$8,149,280
↑ ~$286K vs 2022
Profit Margin
-61.2%
↑ 36.4pp vs 2022
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