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Brookdale Kingsport
Nursing Home & Assisted Living · Kingsport, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Welcoming entrance of Brookdale Kingsport with greenery Dining area with tables and chairs set for meals Interior common area with seating and bookshelves

Brookdale Kingsport

Nursing Home & Assisted Living · Kingsport, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2424 N John B Dennis Hwy, Kingsport, TN 37660 View map Calculator: See prices in your area
Brookdale Kingsport accepts Medicare and private pay.
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Brookdale Kingsport accepts Medicare and private pay.

Overview of Brookdale Kingsport

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Overlooking the breathtaking views of East Tennessee, Brookdale Kingsport in Kingsport, Tennessee, offers a vibrant and engaging assisted living. The community provides personalized care, allowing residents to say goodbye to chores like cooking, cleaning, and laundry, and hello to genuine friendships and a fun-filled calendar of activities. Whether residents prefer a peaceful morning coffee in nature or an energetic fitness class, they have a wide array of options.

With 24/7 support available for emergencies, residents can enjoy their days with peace of mind and a sense of security. Seniors choosing Brookdale Kingsport will find an environment tailored to their individual needs through customized service plans. This flexible approach ensures residents only pay for the services they need, adapting as those needs change. The community’s holistic approach to wellness includes a robust social calendar with activities, classes, and outings designed to foster social connections and personal growth. Amenities like a library, beauty/barber shop, arts and crafts studio, game room, walking paths, and more, provide endless opportunities for engagement and enjoyment.

Facility Direct Line (423) 288-8600
Facility Direct Line (423) 288-8600
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 7m per day
Rank #31 / 192Nurse hours — State benchmarkedThis home is ranked 31st out of 192 homes in Tennessee. Shows adjusted nurse hours per resident per day benchmarked to the Tennessee average, with a ranking across 192 Tennessee facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 44m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 9m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 54m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 11m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 21m per day

Capacity and availability

Avg. Length of Stay
28 days
Bed community size
70-bed community Rank #249 / 426Bed count — State benchmarkedThis home is ranked 249th out of 426 homes in Tennessee. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
48 years in operation Rank #14 / 385Years in operation — State benchmarkedThis home is ranked 14th out of 385 homes in Tennessee. Shows how long this facility has been in operation compared to other Tennessee facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 19 / 100 Rank #386 / 553Walk Score — State benchmarkedThis home is ranked 386th out of 553 homes in Tennessee. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Tennessee facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
81%
Rank #130 / 319Occupancy rate — State benchmarkedThis home is ranked 130th out of 319 homes in Tennessee. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 319. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Tennessee average: 71.6%
Occupied beds
57 / 70
Average occupied beds in Tennessee homes 82 beds

License Details

Facility TypeAssisted Care Living Facility
StatusLicensed
IssuanceOctober 14, 1998
ExpirationOctober 15, 2026
CountySullivan
License Number00000094

Ownership & Operating Entity

Brookdale Kingsport is legally operated by BKD Kingsport, LLC, and administered by Marjorie Leanne Mcconnell.

Safety & Compliance

Wheelchair Accessible
Emergency SystemsYes
Safety FeaturesEmergency Alert System

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Denise Warren, Interim CEO

Therapy & Rehabilitation

2 services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

HousekeepingYes
Linen ServiceYes
Utilities IncludedYes

Amenities & Lifestyle

Pet Friendly
Transportation
Library
Concierge Service
Beauty/Barber Shop
Courtyard And Garden
Arts & Crafts Studio
Game Room
Walking Paths
Landscaped Grounds
Whirlpool
Business Centers/Computers
Meeting Rooms
Pharmacy
Piano
Activitiesfitness classes, coffee chats
Specific ProgramsContinuing Care Retirement Communities, At Home Care
Touring HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Pricing & Financial Information

Starting Price$4,745 per month

Contact Brookdale Kingsport

Residents information

Stay stats

Average length of stay
478 days
Total residents
57
Total admissions (2024)
33
Total discharges (2024)
35

Discharges

  • To Private Residence or Home 12
  • To Nursing Home 7

Demographics

GENDER

  • Female Residents 75.4%
  • Male Residents 24.6%

AGE DISTRIBUTION

  • 65-69 5.3%
  • 70-74 3.5%
  • 75-79 3.5%
  • 80-84 17.5%
  • 85-89 33.3%
  • 90 or more 36.8%

ETHNICITY

  • Black Residents 1.8%
  • White Residents 98.2%

Health Inspection History

Inspections since 2018
Total health inspections 2

State average N/A

Last Health inspection on Sep 2023

Total health citations
2 Rank #1 / 196Health citations — State benchmarkedThis home is ranked 1st out of 196 homes in Tennessee. Shows this facility's total health deficiency citations benchmarked to the Tennessee State average, with a ranking across all 196 TN facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
1 Rank #1 / 196Citations per inspection — State benchmarkedThis home is ranked 1st out of 196 homes in Tennessee. Shows average deficiency citations per CMS inspection for this facility versus the Tennessee mean across 196 facilities with citation data. Lower is better.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 2 citations resulted from standard inspections.

Breakdown of citation severity (last 8 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A
0 serious citations State average: N/A
2 moderate citations State average: N/A
0 minor citations State average: N/A
Citations history (last 8 years)
Nutrition moderate citation Sep 07, 2023
Corrected
Nutrition moderate citation Dec 18, 2018
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 150
Employees 148
Contractors 2
Staff to resident ratio 2.17 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 58
Average shift 8.4 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 44,969

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 13 RN Staff are full-time employees. No contractors work on this role. 13
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 24 LPN Staff are full-time employees. No contractors work on this role. 24
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.8 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 48 CNA Staff are full-time employees. No contractors work on this role. 48
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant4804817,60392100%9.1
Licensed Practical Nurse240249,00892100%9.8
Registered Nurse130134,00692100%9.1
Speech Language Pathologist100102,2628693%6.5
Mental Health Service Worker4041,8927885%7.5
Physical Therapy Aide100101,6697177%6.5
Respiratory Therapy Technician9091,4507885%6.9
Clinical Nurse Specialist5051,3876571%7.9
Physical Therapy Assistant9091,3398188%6.7
Other Dietary Services Staff2029066571%7.4
Nurse Aide in Training5058224953%10.2
Occupational Therapy Aide1014806166%7.9
Dietitian2024806368%6.2
Dental Services Staff1014636975%6.7
Nurse Practitioner1014525762%7.9
Administrator1014285459%7.9
Qualified Social Worker3143235459%5.8
Medical Director011333%1
48 Certified Nursing Assistant
% of Days 100%
24 Licensed Practical Nurse
% of Days 100%
13 Registered Nurse
% of Days 100%
10 Speech Language Pathologist
% of Days 93%
4 Mental Health Service Worker
% of Days 85%
10 Physical Therapy Aide
% of Days 77%
9 Respiratory Therapy Technician
% of Days 85%
5 Clinical Nurse Specialist
% of Days 71%
9 Physical Therapy Assistant
% of Days 88%
2 Other Dietary Services Staff
% of Days 71%
5 Nurse Aide in Training
% of Days 53%
1 Occupational Therapy Aide
% of Days 66%
2 Dietitian
% of Days 68%
1 Dental Services Staff
% of Days 75%
1 Nurse Practitioner
% of Days 62%
1 Administrator
% of Days 59%
4 Qualified Social Worker
% of Days 59%
1 Medical Director
% of Days 3%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.5
19% worse than State average

State average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.0
In line with State average

State average: 19.5

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 11.5%
29% better than State average

State average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 25.0%
15% worse than State average

State average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 23.5%
13% worse than State average

State average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 8.4%
129% worse than State average

State average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 10.3%
90% worse than State average

State average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 5.2%
150% worse than State average

State average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.5%
18% worse than State average

State average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 4.8%
57% better than State average

State average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 8.4%
49% better than State average

State average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
11% better than State average

State average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than State average

State average: 94.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.7%
25% better than State average

State average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.9%
45% better than State average

State average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 99.7%
25% better than State average

State average: 79.8%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

74% of new residents, often for short stays.

Typical stay 25 days

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 69
Medicare
13
18.8% of residents
Private pay or other
56
81.2% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.3M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$331.6K
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.3M Rank #66 / 196Revenue — State benchmarkedThis home is ranked 66th out of 196 homes in Tennessee. Shows this facility's annual revenue compared to the Tennessee average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$331.6K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$44.1K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #56 / 196Payroll — State benchmarkedThis home is ranked 56th out of 196 homes in Tennessee. Shows total annual staff payroll benchmarked to the Tennessee average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.5M 61.3% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #77 / 196Payroll % — State benchmarkedThis home is ranked 77th out of 196 homes in Tennessee. Shows payroll as a percentage of revenue versus the Tennessee average. Well-run Tennessee facilities typically land around 50–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$4.4M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$12.0M
How we calculate these figures

This home is administered by Marjorie Leanne Mcconnell.

This home is owned by Mary Hubbard

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 445517

Show certification details

What does this home offer?

Pets allowed icon
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Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 272 / 308 / 338 / 344 / 452 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (74% of admissions), and a typical private pay stay runs around 25 days.

Admissions
979 total

Coverage residents most often arrive under.

Medicare 26%
Private pay 74%
Discharges
957 total

Coverage residents most often leave under.

Medicare 25%
Private pay 75%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Living Spaces & Floor Plans for Brookdale Kingsport

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Places of interest near Brookdale Kingsport

Address 3.0 miles from city center Info Estimated distance in miles from Kingsport's city center to Brookdale Kingsport's address, calculated via Google Maps. — 0.49 miles to nearest hospital (Indian Path Community Hospital)

Calculate Travel Distance to Brookdale Kingsport

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Address

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Frequently Asked Questions about Brookdale Kingsport

What neighborhood is Brookdale Kingsport in?

Brookdale Kingsport is in the North John B Dennis Highway neighborhood of Kingsport.

Who is the owner of Brookdale Kingsport?

Brookdale Kingsport is legally operated by BKD Kingsport, LLC, and administered by Marjorie LeAnne McConnell.

Is Brookdale Kingsport in a walkable area?

Brookdale Kingsport has a walk score of 19. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Brookdale Kingsport?

According to TN state health department records, Brookdale Kingsport's license number is 00000094.

When does Brookdale Kingsport's license expire?

According to TN state health department records, Brookdale Kingsport's license expires on October 15, 2026.

What is the occupancy rate at Brookdale Kingsport?

Brookdale Kingsport's occupancy is 81%.

Does Brookdale Kingsport have different floorplan options?

Yes — see the floorplan options available at Brookdale Kingsport on this page.

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