Pleasant Lake Villa
Nursing Home, Assisted Living, Hospice Care, Memory Care & Respite Care · Parma, OH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Pleasant Lake Villa

Nursing Home, Assisted Living, Hospice Care, Memory Care & Respite Care · Parma, OH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Pleasant Lake Villa accepts Medicare, Medicaid, and private pay.

Overview of Pleasant Lake Villa

Pleasant Lake Villa is located in Parma, Ohio, and offers a warm and comfortable environment with a multi-disciplinary approach to short-term, long-term, and assisted living care. The facility provides a range of services including short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care. Residents can enjoy amenities such as a therapy center, private suites, and full-service dining options.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 12m per day
Rank #150 / 210Nurse hours — State benchmarkedThis home is ranked 150th out of 210 homes in Ohio. Shows adjusted nurse hours per resident per day benchmarked to the Ohio average, with a ranking across 210 Ohio facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

3 of 6 metrics below state avg

Standout metric LPN / LVN is +14% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 30m per day ▼ 21% State avg: 38m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 6m per day ▲ 14% State avg: 58m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 6m per day ■ Avg State avg: 2h 8m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 22m per day ▲ 3% State avg: 3h 17m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 2m per day ▼ 36% State avg: 3m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 23m per day ▼ 9% State avg: 25m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay
92 days
Bed community size
66-bed community Rank #179 / 323Bed count — State benchmarkedThis home is ranked 179th out of 323 homes in Ohio. Shows this facility's certified or reported bed count compared to other Ohio facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 18 / 100 Rank #561 / 705Walk Score — State benchmarkedThis home is ranked 561st out of 705 homes in Ohio. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: D- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
100%
Rank #1 / 211Occupancy rate — State benchmarkedThis home is ranked 1st out of 211 homes in Ohio. Shows this facility's occupancy rate versus the Ohio average, with its Statewide rank out of 211. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Ohio average: 78.7%
Occupied beds
66 / 66
Average occupied beds in Ohio homes 72 beds

License Details

Facility TypeResidential Care Facility
StatusActive
CountyCuyahoga
CMS Certification Number365706

Ownership & Operating Entity

Pleasant Lake Villa is administered by James J.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingSharon Santoli
ContactMr. Bruce Daskal, Owner

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Additional Services

1 service
Short-Term Rehabilitation

Contact Information

Fax(440) 842-5809

Amenities & Lifestyle

Short-Term Rehabilitation Unit With Private Suites
On-Site Cardiology And Pulmonary Medical Care
Physical
Occupational And Speech Therapies Up To Seven Days A Week
Advanced Respiratory Therapy Seven Days A Week
Secured
Activity-Based Memory Care Unit
Certified Wound Care Nurse
Full-Time Nurse Practitioners
Tvs And Internet Access
Lounges And Activity Areas
Full-Service Dining Options
Private Dining Room For Family Gatherings
Complimentary Wi-Fi For Residents And Visitors

Dining & Nutrition

Food DescriptionFull-service dining options available.

Contact Pleasant Lake Villa

Inspection History

In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.

Since 2019 · 7 years of data 3 citations

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Ohio state average
Overall vs. OH average 2 Worse Metrics worse than Ohio average:
• Total citations (50% above)
• Citations per year (33% above)
0 Better No metrics in this bucket.
Latest Inspection July 10, 2025

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityOH Averagevs. OH Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 32 This facility has 50% more total citations than a typical Ohio assisted living residence (3 vs. OH avg 2).↑ 50% worse
Citations per year Info Average citations per year since 2019. 0.40.3 This facility has 33% more citations per year than a typical Ohio assisted living residence (0.4 vs. OH avg 0.3).↑ 33% worse

Resident satisfaction survey results

Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.

Average score

83 / 100

Ohio average: 80 / 100

2022 – 2023 Period

Care and services

88 / 100

Ohio average: 64 / 100

Environment

90 / 100

Ohio average: 95 / 100

Moving in

92 / 100

Ohio average: 92 / 100

Facility culture

71 / 100

Ohio average: 86 / 100

Caregivers

88 / 100

Ohio average: 78 / 100

Spending time

79 / 100

Ohio average: 71 / 100

Meals and dining

73 / 100

Ohio average: 73 / 100

Health Inspection History

Inspections since 2019
Total health inspections 7

State average N/A


Last Health inspection on Mar 2025

Total health citations
20 Rank #65 / 210Health citations — State benchmarkedThis home is ranked 65th out of 210 homes in Ohio. Shows this facility's total health deficiency citations benchmarked to the Ohio State average, with a ranking across all 210 OH facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
2.86 Rank #40 / 210Citations per inspection — State benchmarkedThis home is ranked 40th out of 210 homes in Ohio. Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 210 facilities with citation data. Lower is better.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 20 citations resulted from standard inspections; and 8 of 20 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)
Critical health citations
0
In line with State average

State average: N/A


Serious health citations
1
In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

18 moderate citations State average: N/A

1 minor citation State average: N/A
Citations history (last 7 years)
Infection Control moderate citation Mar 03, 2025
Corrected

Quality of Care moderate citation Sep 13, 2024
Corrected

Pharmacy moderate citation Jun 06, 2024
Corrected

Quality of Care moderate citation Jun 06, 2024
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 263
Employees 256
Contractors 7
Staff to resident ratio 1.45 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 97
Average shift 7.9 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 70,786

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 23 total: 22 full-time employees and 1 contractor. 23
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 55 LPN Staff are full-time employees. No contractors work on this role. 55
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.8 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 110 CNA Staff are full-time employees. No contractors work on this role. 110
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

1.5%

1,055 contractor hours this quarter

Clinical Nurse Specialist: 6 Registered Nurse: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant110011033,22192100%8
Licensed Practical Nurse5505516,09192100%8.8
Registered Nurse221236,18992100%7.7
RN Director of Nursing6062,0107177%8
Other Dietary Services Staff4041,98792100%8.2
Clinical Nurse Specialist2681,5737885%5.6
Dental Services Staff150151,5556571%9.1
Speech Language Pathologist7071,2527986%6.5
Physical Therapy Aide8081,07092100%6.4
Physical Therapy Assistant4041,0107582%7.3
Nurse Aide in Training5059387784%7.7
Respiratory Therapy Technician4045296874%5.6
Nurse Practitioner1014966267%8
Administrator1014806065%8
Qualified Social Worker1014416267%7.1
Occupational Therapy Aide1014405560%8
Dietitian1014405560%8
Qualified Activities Professional3033905560%6.8
Mental Health Service Worker2023504852%7
Medication Aide/Technician4043275054%6.2
110 Certified Nursing Assistant
% of Days 100%
55 Licensed Practical Nurse
% of Days 100%
23 Registered Nurse
% of Days 100%
6 RN Director of Nursing
% of Days 77%
4 Other Dietary Services Staff
% of Days 100%
8 Clinical Nurse Specialist
% of Days 85%
15 Dental Services Staff
% of Days 71%
7 Speech Language Pathologist
% of Days 86%
8 Physical Therapy Aide
% of Days 100%
4 Physical Therapy Assistant
% of Days 82%
5 Nurse Aide in Training
% of Days 84%
4 Respiratory Therapy Technician
% of Days 74%
1 Nurse Practitioner
% of Days 67%
1 Administrator
% of Days 65%
1 Qualified Social Worker
% of Days 67%
1 Occupational Therapy Aide
% of Days 60%
1 Dietitian
% of Days 60%
3 Qualified Activities Professional
% of Days 60%
2 Mental Health Service Worker
% of Days 52%
4 Medication Aide/Technician
% of Days 54%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.7
15% worse than State average

State average: 5.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 17.0
34% worse than State average

State average: 12.7

Long-stay resident measures
Significantly above average State avg: 4.7 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 9.8%
43% worse than State average

State average: 6.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 12.9%
45% worse than State average

State average: 8.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 28.4%
29% worse than State average

State average: 22.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.8%
75% better than State average

State average: 3.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.9%
26% worse than State average

State average: 3.9%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.4%
148% worse than State average

State average: 0.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.1%
18% better than State average

State average: 6.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 28.9%
20% worse than State average

State average: 24.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 3.0%
64% better than State average

State average: 8.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 88.2%
In line with State average

State average: 92.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 87.4%
7% worse than State average

State average: 94.5%

Short-stay resident measures
Average State avg: 2.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 87.8%
12% better than State average

State average: 78.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.3%
80% better than State average

State average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 78.4%
In line with State average

State average: 75.6%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 27.9%
11% worse than State average

State average: 25.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.3%
26% better than State average

State average: 12.5%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.3%
In line with State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 53.5%
6% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

17% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

78% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 1 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 181
Medicare
8
4.4% of residents
Medicaid
101
55.8% of residents
Private pay or other
72
39.8% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.7M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.4M
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.7M Rank #14 / 210Revenue — State benchmarkedThis home is ranked 14th out of 210 homes in Ohio. Shows this facility's annual revenue compared to the Ohio average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.4M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$676.3K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #11 / 210Payroll — State benchmarkedThis home is ranked 11th out of 210 homes in Ohio. Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$10.8M 57.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #93 / 210Payroll % — State benchmarkedThis home is ranked 93rd out of 210 homes in Ohio. Shows payroll as a percentage of revenue versus the Ohio average. Well-run Ohio facilities typically land around 54–64% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$9.3M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$20.0M

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (78% of admissions), and a typical private pay stay runs around 2 - 3 months.

Admissions
664 total

Coverage residents most often arrive under.

Medicare 17%
Private pay 78%
Medicaid 6%
Discharges
718 total

Coverage residents most often leave under.

Medicare 17%
Private pay 78%
Medicaid 6%

Places of interest near Pleasant Lake Villa

Address 1.2 miles from city center Info Estimated distance in miles from Parma's city center to Pleasant Lake Villa's address, calculated via Google Maps.

Calculate Travel Distance to Pleasant Lake Villa

Add your location

Address

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Frequently Asked Questions about Pleasant Lake Villa

Who is the Director of Nursing at Pleasant Lake Villa?

Sharon Santoli is the Director of Nursing at Pleasant Lake Villa.

Is Pleasant Lake Villa in a walkable area?

Pleasant Lake Villa has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Pleasant Lake Villa?

Pleasant Lake Villa's occupancy is 100%.

What is the best email address for Pleasant Lake Villa?

The team at Pleasant Lake Villa can be reached at [email protected].

Does Pleasant Lake Villa operate as a for-profit or non-profit?

Pleasant Lake Villa is registered as a for-profit in OH.

Who is the administrator of Pleasant Lake Villa?

James J is the administrator of Pleasant Lake Villa.

How many beds does Pleasant Lake Villa have?

Pleasant Lake Villa has 66 beds.

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