Capitol River Wellness & Rehabilitation

I stayed here from January through mid-March. I was paired up with some really good people. Some of the nurses or C.N.A.’s I didn’t feel comfortable around, but more there I felt better with. My nurse on weekday mornings was Sammi and she was great and very helpful. I don’t like feeling like as burden and she never made me feel like I was wasting her time because it was hard for me to move in the beginning. My weekday C.N.A. was Marcus. I really liked Marcus he was very understanding of my wishes and he seemed happy to be working which is not something you usually see. He was always there when I needed assistance moving from the bed to my wheelchair and even offered words of encouragement when he saw me struggling with my mobility. My weekend nurse was Jacquie and she was amazing! She went beyond her nurses duty and helped me with other things and I appreciate all she did for me. My therapists were Colleen and Kristen. They pushed me during sessions which I think makes a good therapist. You need to be pushed to make any kind of improvement. They were always supportive and kind and instead of dreading therapy I seemed to look forward to it. My only complaints are the lack of therapy. I didn’t always understand why we only had an hour a day but I do know they had a lot of patients to see. Also, the food was awful. Thankfully my husband would bring me food daily but there were a few times I had to eat their food and it was always terrible. There were times I would just look at the food and get nauseous. I don’t know how they could improve it but it needs something. I would probably recommend this place to others and hopefully they get paired up some really great people as well.

Our family’s experience with Capital City Wellness and Rehabilitation has been extremely disappointing. Communication with residents and family members has been poor. Call lights often go unanswered for extended periods, and obtaining assistance from staff can be frustratingly slow. There appears to be a lack of urgency when residents need help, which is especially concerning in a facility responsible for the care and safety of vulnerable individuals. The quality of the food has also been a major concern. Residents are given very limited choices, and the meals provided are often unappetizing and do not appear to take individual preferences into consideration. Most concerning is resident safety. Our family member suffered a serious fall while residing in the facility. In a rehabilitation setting where residents are receiving therapy specifically to improve strength, mobility, and fall prevention, we expected stronger safety measures and supervision. The incident has left our family with significant concerns about the level of care being provided. We have also found that communication regarding care plans, concerns, and resident needs is often inadequate. Families should feel informed and confident that their loved ones are receiving attentive, compassionate care. Unfortunately, that has not been our experience. We understand that healthcare facilities face staffing and operational challenges, but residents deserve timely assistance, quality care, dignity, and respect. Based on our experience, Capital City Wellness and Rehabilitation has fallen short of those