5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Experience the finest things in retirement living with Carleton-Willard Village, a non-profit community in Bedford, MA, dedicated to offering skilled nursing care, rehabilitation, and assisted living. Residents enjoy utmost comfort and safety in their well-appointed accommodations with easy access to cozy common areas and amenities like their hair salon, auditorium, and the Victoria Café. Dedicated to helping residents live their best lives without worries, the community provides them with comprehensive care services, including daily living assistance, therapy services, and more.
Those living with memory conditions will thrive in a safe and secure environment with access to a multi-level activity program designed to give them enriching experiences that nurture their overall well-being. Dining is a cozy and satisfying experience in the community with its flexible dining options and well-prepared meals that suit residents’ individual dietary needs and preferences.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 5th out of 83 nursing homes we track in Massachusetts for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 41mStandout metric: Physical therapist is +140% above Massachusetts average
1 of 6 metrics below Massachusetts average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 28 total: 21 of the facility's own employees and 7 agency contractors.
28 staff · 7.7-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 23 total: 20 of the facility's own employees and 3 agency contractors.
23 staff · 7.2-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 90 total: 87 of the facility's own employees and 3 agency contractors.
90 staff · 7.7-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
205
190 employees · 15 contractors · 77 on an average day
205 total staff / 93 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
2.20 : 1
↑ 35% · MA 1.64This facility: 2.20 staff per resident, 35% above the Massachusetts average of 1.64 (among Massachusetts facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
205 staff ÷ 93 residents
See full Massachusetts ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.6 h
↓ 4% · MA 7.9 hThis facility: 7.6 h, 4% below the Massachusetts average of 7.9 h (among Massachusetts facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
54,108 staff hours this quarter
See full Massachusetts ranking →99.3% of staff hours were worked by the facility's own employees
Massachusetts average: 91.6% · Contractors this quarter: Registered Nurse (7), Certified Nursing Assistant (3), Licensed Practical Nurse (3), Medical Director (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A mid-sized community that may balance personal attention with shared amenities and social activities.
179
Rank #9 / 93Bed count — State benchmarked This nursing home is ranked 9th out of 93 nursing homes we track in Massachusetts for bed count. Shows this facility's certified or reported bed count compared to other Massachusetts facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #106 / 111Walk Score — State benchmarked This nursing home is ranked 106th out of 111 nursing homes we track in Massachusetts for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Massachusetts facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #76 / 78Occupancy rate — State benchmarked This nursing home is ranked 76th out of 78 nursing homes we track in Massachusetts for occupancy. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 78. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Based on residents per day and 179 beds.
Lower than the Massachusetts average: 82.2%
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
Source: CMS Provider Information, average daily residents (data as of Aug 2026)
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
The below pricing was updated on
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Massachusetts state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
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Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 10.0 | This facility has 10% more total citations than a typical Massachusetts nursing home (11 vs. MA avg 10).↑ 10% worse |
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Citations per inspection
Average citations per inspection.
| 1.8 | 6.3 | This facility has 71% fewer citations per inspection than a typical Massachusetts nursing home (1.8 vs. MA avg 6.3).↓ 71% better |
Inspections
| This Facility | MA Average | vs. MA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 6 | 21.0 | This facility has had 71% fewer total inspections than the Massachusetts average (6 vs. MA avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 71% fewer |
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
100% corrected
11 of 11 citations corrected Latest inspection: Jun 10, 2025 · 3 citations, all corrected
Most cited category: Resident Assessment & Care Planning, 5 of 11 citations · 4 categories in total
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
2 of 11 citations resulted from standard inspections; and 9 of 11 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Aug 2026)
64% lower than Massachusetts averageMassachusetts average: $71K
26% more fines than Massachusetts averageMassachusetts average: 1.6
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Massachusetts averageMassachusetts average: 0.0
Penalties imposed by CMS in the past 3 years.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 29, 2024Last updated: Aug 2026
How residents at this home fare on health outcomes and preventive care, compared with the Massachusetts average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
4
/ 5
Above average
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
8.2
Score · lower is better
↓ 7% · MA 8.9This facility: 8.2, 7% below the MA average of 8.9 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
17.9
Score · lower is better
↑ 2% · MA 17.6This facility: 17.9, 2% above the MA average of 17.6 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 8 better, 2 worse, 3 near MA average
8 short-stay measures: 5 better, 3 compared with US only
People who live at the home · 13 measures
Percent of long-stay residents whose need for help with daily activities has increased
18.6%
↑ 14% · MA 16.4This facility: 18.6, 14% above the MA average of 16.4 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
13.0%
↓ 16% · MA 15.4This facility: 13.0, 16% below the MA average of 15.4 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.1%
↑ 4% · MA 21.2This facility: 22.1, 4% above the MA average of 21.2 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.7%
↓ 4% · MA 1.8This facility: 1.7, 4% below the MA average of 1.8 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
↑ 23% · MA 3.4This facility: 4.2, 23% above the MA average of 3.4 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.4%
↓ 43% · MA 4.2This facility: 2.4, 43% below the MA average of 4.2 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
2.9%
↓ 42% · MA 5.1This facility: 2.9, 42% below the MA average of 5.1 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.6%
↓ 96% · MA 15.5This facility: 0.6, 96% below the MA average of 15.5 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
11.4%
↓ 47% · MA 21.4This facility: 11.4, 47% below the MA average of 21.4 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
↑ 7% · MA 92.6This facility: 98.9, 7% above the MA average of 92.6 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
↑ 4% · MA 94.8This facility: 98.9, 4% above the MA average of 94.8 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.04
↓ 44% · MA 1.86This facility: 1.04, 44% below the MA average of 1.86 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.12
↓ 27% · MA 1.54This facility: 1.12, 27% below the MA average of 1.54 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
50.8%
↓ 5% · US 53.7This facility: 50.8, 5% below the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
40.8%
↓ 19% · US 50.6This facility: 40.8, 19% below the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · MA 1.4This facility: 0.0, 100% below the MA average of 1.4 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.5%
↑ 13% · MA 78.3This facility: 88.5, 13% above the MA average of 78.3 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.6%
↑ 14% · MA 77.7This facility: 88.6, 14% above the MA average of 77.7 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
15.3%
↓ 41% · MA 25.8This facility: 15.3, 41% below the MA average of 25.8 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
4.4%
↓ 63% · MA 11.8This facility: 4.4, 63% below the MA average of 11.8 (among MA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
64% of new residents, usually for short-term rehab.
35% of new residents, often for short stays.
1% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
93Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Carleton-Willard Village from 2017–2024, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 12/2024.
Based on CMS SNF Cost Report for fiscal year ending in 12/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #3 / 82Payroll costs — State benchmarked This nursing home is ranked 3rd out of 82 nursing homes we track in Massachusetts. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Massachusetts average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #59 / 82Payroll % of net patient revenue — State benchmarked This nursing home is ranked 59th out of 82 nursing homes we track in Massachusetts. Shows payroll as a percentage of net patient revenue versus the Massachusetts average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (64% of admissions), and a typical Medicare stay runs around 27 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Jeffrey R. Williams is an experienced executive with a distinguished career in financial services and education across Greater China. He was the inaugural Executive Director and General Manager of Harvard Center (Shanghai) Co., Ltd., Harvard University’s base of operations in China. Jeff has held senior roles at Citibank, American Express, and Standard Chartered Bank, and serves as an advisor and director for multiple organizations in Asia.
1.8 miles from city center
Estimated distance in miles from Bedford's city center to Carleton-Willard Village's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the MA Executive Office of Elder Affairs, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Massachusetts average is: 66.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
|
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Leonard Florence Center | NH ADC HOS MC PC RC SNF | Chelsea (Admirals Hill) | 100
Facility
100
MA AVG
122
Rank
#64 / 93 |
95.7%
Facility
95.7%
MA AVG
82.2%
Rank
#5 / 78 | +16% | 4.51
Facility
4.51
MA AVG
3.89
Rank
#13 / 83 | 0% | +16% | $0
Facility
$0
MA AVG
$71.5k
Rank
#1 / 86 | 8
Facility
8
MA AVG
29.5
Rank
#7 / 83 | 2.7
Facility
2.7
MA AVG
6.7
Rank
#5 / 83 | - | 96 | - |
88
Facility
88
MA AVG
48
Rank
#7 / 111 | Adam Ernst | $22.5MFiscal year ending 12/2024
Facility
$22.5MFiscal year ending 12/2024
MA AVG
$15.2M
Rank
#14 / 82 | $14.9MFiscal year ending 12/2024
Facility
$14.9MFiscal year ending 12/2024
MA AVG
$9.7M
Rank
#13 / 82 | 66.4%Fiscal year ending 12/2024
Facility
66.4%Fiscal year ending 12/2024
MA AVG
66.2%
Rank
#19 / 82 | 225775 | ||||
| Life Care Center of Nashoba Valley | NH MC SNF | Littleton | 120
Facility
120
MA AVG
122
Rank
#52 / 93 |
90.8%
Facility
90.8%
MA AVG
82.2%
Rank
#27 / 78 | +10% | 4.22
Facility
4.22
MA AVG
3.89
Rank
#21 / 83 | -14% | +8% | $0
Facility
$0
MA AVG
$71.5k
Rank
#1 / 86 | 15
Facility
15
MA AVG
29.5
Rank
#18 / 83 | 5.0
Facility
5.0
MA AVG
6.7
Rank
#34 / 83 | - | 109 | - |
5
Facility
5
MA AVG
48
Rank
#107 / 111 | Shari Laroche | $17.0MFiscal year ending 12/2024
Facility
$17.0MFiscal year ending 12/2024
MA AVG
$15.2M
Rank
#42 / 82 | $11.1MFiscal year ending 12/2024
Facility
$11.1MFiscal year ending 12/2024
MA AVG
$9.7M
Rank
#32 / 82 | 65.2%Fiscal year ending 12/2024
Facility
65.2%Fiscal year ending 12/2024
MA AVG
66.2%
Rank
#16 / 82 | 225569 | ||||
| CareOne at Concord | NH MC RC SNF | Corner Concord | 135
Facility
135
MA AVG
122
Rank
#34 / 93 |
95.8%
Facility
95.8%
MA AVG
82.2%
Rank
#4 / 78 | +17% | 3.63
Facility
3.63
MA AVG
3.89
Rank
#53 / 83 | -77% | -7% | $7.9k
Facility
$7.9k
MA AVG
$71.5k
Rank
#48 / 86 | 6
Facility
6
MA AVG
29.5
Rank
#4 / 83 | 1.5
Facility
1.5
MA AVG
6.7
Rank
#3 / 83 | 1 | 129 | - |
24
Facility
24
MA AVG
48
Rank
#82 / 111 | - | $18.2MFiscal year ending 12/2024
Facility
$18.2MFiscal year ending 12/2024
MA AVG
$15.2M
Rank
#25 / 82 | $10.4MFiscal year ending 12/2024
Facility
$10.4MFiscal year ending 12/2024
MA AVG
$9.7M
Rank
#29 / 82 | 56.8%Fiscal year ending 12/2024
Facility
56.8%Fiscal year ending 12/2024
MA AVG
66.2%
Rank
#49 / 82 | 225663 | ||||
| Life Care Center of Acton | NH SNF | Acton (East Acton) | 155
Facility
155
MA AVG
122
Rank
#21 / 93 |
77.9%
Facility
77.9%
MA AVG
82.2%
Rank
#56 / 78 | -5% | 4.20
Facility
4.20
MA AVG
3.89
Rank
#21 / 83 | -51% | +8% | $0
Facility
$0
MA AVG
$71.5k
Rank
#1 / 86 | 16
Facility
16
MA AVG
29.5
Rank
#21 / 83 | 5.3
Facility
5.3
MA AVG
6.7
Rank
#37 / 83 | 1 | 121 | - |
39
Facility
39
MA AVG
48
Rank
#69 / 111 | Christopher Foye | $15.7MFiscal year ending 12/2024
Facility
$15.7MFiscal year ending 12/2024
MA AVG
$15.2M
Rank
#47 / 82 | $9.7MFiscal year ending 12/2024
Facility
$9.7MFiscal year ending 12/2024
MA AVG
$9.7M
Rank
#42 / 82 | 61.5%Fiscal year ending 12/2024
Facility
61.5%Fiscal year ending 12/2024
MA AVG
66.2%
Rank
#22 / 82 | 225191 | ||||
| Carleton-Willard Village | NH AL CCRC IL MC SNF | Bedford | 179
Facility
179
MA AVG
122
Rank
#9 / 93 |
51.6%
Facility
51.6%
MA AVG
82.2%
Rank
#76 / 78 | -37% | 5.68
Facility
5.68
MA AVG
3.89
Rank
#5 / 83 | +7% | +46% | $25.5k
Facility
$25.5k
MA AVG
$71.5k
Rank
#66 / 86 | 11
Facility
11
MA AVG
29.5
Rank
#10 / 83 | 2.8
Facility
2.8
MA AVG
6.7
Rank
#6 / 83 | 5 | 92 | A+ |
6
Facility
6
MA AVG
48
Rank
#106 / 111 | Carleton Willard Homes Inc | $43.2MFiscal year ending 12/2024
Facility
$43.2MFiscal year ending 12/2024
MA AVG
$15.2M
Rank
#1 / 82 | $24.2MFiscal year ending 12/2024
Facility
$24.2MFiscal year ending 12/2024
MA AVG
$9.7M
Rank
#3 / 82 | 56%Fiscal year ending 12/2024
Facility
56%Fiscal year ending 12/2024
MA AVG
66.2%
Rank
#59 / 82 | 225273 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other MA nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Carleton-Willard Village is located in Bedford, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Carleton-Willard Village has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
Carleton-Willard Village's occupancy is 51.6%.
No, Carleton-Willard Village has a no-pet policy.
The team at Carleton-Willard Village can be reached at info@cwvillage.org.
Carleton-Willard Village is registered as a non-profit in MA.
Carleton-Willard Village received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Carleton-Willard Village has 179 beds.
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