Carleton-Willard Village
Care Home & Independent Living · Middlesex County, MA
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Carleton-Willard Village

Care Home & Independent Living · Middlesex County, MA
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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Carleton-Willard Village accepts Medicare, Medicaid, and private pay.

Overview of Carleton-willard Village

Experience the finest things in retirement living with Carleton-willard Village, a non-profit community in Bedford, MA, dedicated to offering skilled nursing care, rehabilitation, and assisted living. Residents enjoy utmost comfort and safety in their well-appointed accommodations with easy access to cozy common areas and amenities like their hair salon, auditorium, and the Victoria Café. Dedicated to helping residents live their best lives without worries, the community provides them with comprehensive care services, including daily living assistance, therapy services, and more.

Those living with memory conditions will thrive in a safe and secure environment with access to a multi-level activity program designed to give them enriching experiences that nurture their overall well-being. Dining is a cozy and satisfying experience in the community with its flexible dining options and well-prepared meals that suit residents’ individual dietary needs and preferences.

(781) 275-8700

Managed by Jeffrey R. Williams

Executive Director

Jeffrey R. Williams is an experienced executive with a distinguished career in financial services and education across Greater China. He was the inaugural Executive Director and General Manager of Harvard Center (Shanghai) Co., Ltd., Harvard University’s base of operations in China. Jeff has held senior roles at Citibank, American Express, and Standard Chartered Bank, and serves as an advisor and director for multiple organizations in Asia.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 24.6% Above MA avg.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 33.3% Below MA avg.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 45.8% Above MA avg.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 52.0% Above MA avg.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Massachusetts state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 20m per day
This facility Massachusetts avg (4h 18m per day)
vs Massachusetts avg
+24%

1 of 6 metrics below state avg

Standout metric Physical Therapist is +125% above state avg
Staff typeHours / dayvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 3m per day ▲ 62% State avg: 39m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 47m per day ▼ 19% State avg: 58m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 19m per day ▲ 46% State avg: 2h 16m per day · National avg: 2h 21m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 53m per day ▲ 41% State avg: 3h 27m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 9m per day ▲ 125% State avg: 4m per day · National avg: 4m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 55m per day ▲ 96% State avg: 28m per day · National avg: 29m per day

Capacity and availability

This home usually has availability

Occupancy lower than 85% suggests more openings may be available.

Lower occupancy than the Massachusetts average: 82%
Occupancy rate 73.3%
Avg. Length of Stay 243 days
Occupancy rate
73.3%
Avg. Length of Stay
243 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

48% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

49% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 7 years

Finances and operations

Voluntary non-profit community
Home revenue
$56.0M
Surplus of revenue
$3.7M
Voluntary non-profit community
Home revenue
$56.0M
Surplus of revenue
$3.7M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$23.1M
41.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$27.9M
Total costs $51.0M
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Barbara Doyle, C.E.O.

What does this home offer?

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed Apartments

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Carleton-Willard Village

Care Home Independent Living

Contact Carleton-Willard Village

Inspection History

In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Health Inspection History

Inspections
Total health inspections 4

Massachusetts average 4.5


Last Health inspection on Jun 2025

Total health citations
11

Massachusetts average 32.7

Citations per inspection
2.75

Massachusetts average 7.24


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

2 of 11 citations resulted from standard inspections; and 9 of 11 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info
3
900% worse than Massachusetts average

Massachusetts average: 0.3


Serious Health citations More info 2
33% worse than Massachusetts average

Massachusetts average: 1.5

3 critical citations More info Massachusetts average: 0.3

2 serious citations More info Massachusetts average: 1.5

6 moderate citations More info Massachusetts average: 29.7

0 minor citations More info Massachusetts average: 1.3
Citations history (last 3 years)
Abuse/Neglect critical citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Jun 10, 2025
Corrected

Quality of Care critical citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jun 10, 2025
Corrected

Care Planning critical citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Jun 10, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Feb 07, 2025
Corrected

Financial Assistance for
Care Home in Massachusetts

Carleton-Willard Village is located in Bedford, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.

Get Financial aid guidance

Home Care Program

MassHealth Home Care

Age 60+
General Massachusetts resident, at risk of nursing home placement.
Income Limits (2025) ~$1,500/month individual, varies by region
Asset Limits $2,000 individual, excludes home, car
MA

Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.

Benefits
In-home care (3-5 hours/day) Homemaker services Respite care (up to 14 days/year) Adult day care (~$75/day)

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Age 65+
General Massachusetts resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MA

Requires clinical eligibility determination.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Adult day care (~$75/day) Home health services

Senior Care Options (SCO)

Massachusetts Senior Care Options

Age 65+
General Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.
Income Limits (2025) ~$2,829/month (300% FBR, individual); QIT allowed.
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).
MA

Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).

Benefits
Personal care (5-7 hours/day) Medical care Respite (240 hours/year) Adult

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Age 65+ or disabled
General Massachusetts resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MA

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Massachusetts NFCSP Respite Care

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
MA

27 ASAPs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training Supplies (~$500/year)

Prescription Advantage

Massachusetts Prescription Advantage

Age 65+ or disabled
General Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).
Income Limits (2025) No strict limit; copays vary by income ~$24,980-$75,000/year individual
Asset Limits Not assessed.
MA

Supplements Medicare Part D; no enrollment fee for low-income.

Benefits
Covers prescription copays ($5-$40/drug) Fills coverage gaps Catastrophic cost protection ($4,000+ covered)

VA Aid and Attendance (A&A) and Housebound Benefits

Massachusetts VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MA

High veteran demand statewide.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Places of interest near Carleton-Willard Village

Address 1.8 miles from city center Info Estimated distance in miles from Bedford's city center to Carleton-Willard Village's address, calculated via Google Maps.

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 270
Employees 182
Contractors 88
Staff to resident ratio 2.78:1
64% better than Massachusetts average

Massachusetts average ratio: 1.70:1

Avg staff/day 78
Average shift 7.5 hours
5% worse than Massachusetts average

Massachusetts average: 7.9 hours

Total staff hours (quarter) 53,488

Nursing staff breakdown

Registered Nurse

Manages medical care and health needs.

Total count 43
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 25
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.1 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 145
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

5.3%

2,817 contractor hours this quarter

Certified Nursing Assistant: 61 Registered Nurse: 21 Licensed Practical Nurse: 4 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category

Certified Nursing Assistant846114528,25391100%7.7
Registered Nurse2221435,94091100%7.6
Licensed Practical Nurse214255,30391100%7.1
Other Dietary Services Staff140142,65191100%7.3
Clinical Nurse Specialist9092,31891100%7.7
RN Director of Nursing3031,3138695%7.4
Respiratory Therapy Technician7071,3077279%6
Physical Therapy Assistant6061,2757684%7.1
Mental Health Service Worker3031,1586268%7.8
Qualified Social Worker2028276571%7.9
Dietitian2026526268%6.9
Speech Language Pathologist3035026875%6.5
Physical Therapy Aide1014936369%7.8
Nurse Practitioner1014806066%8
Administrator1014645864%8
Feeding Assistant2022943943%7.5
Occupational Therapy Aide1011762224%8
Medical Director011521314%4
Occupational Therapy Assistant0113078%4.3
145 Certified Nursing Assistant
% of Days 100%
43 Registered Nurse
% of Days 100%
25 Licensed Practical Nurse
% of Days 100%
14 Other Dietary Services Staff
% of Days 100%
9 Clinical Nurse Specialist
% of Days 100%
3 RN Director of Nursing
% of Days 95%
7 Respiratory Therapy Technician
% of Days 79%
6 Physical Therapy Assistant
% of Days 84%
3 Mental Health Service Worker
% of Days 68%
2 Qualified Social Worker
% of Days 71%
2 Dietitian
% of Days 68%
3 Speech Language Pathologist
% of Days 75%
1 Physical Therapy Aide
% of Days 69%
1 Nurse Practitioner
% of Days 66%
1 Administrator
% of Days 64%
2 Feeding Assistant
% of Days 43%
1 Occupational Therapy Aide
% of Days 24%
1 Medical Director
% of Days 14%
1 Occupational Therapy Assistant
% of Days 8%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 97
Medicare
3
3.1% of residents
Medicaid
22
22.7% of residents
Private pay or other
72
74.2% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.1
21% better than Massachusetts average

Massachusetts average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 15.3
24% better than Massachusetts average

Massachusetts average: 20.0

Long-stay resident measures
Significantly above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.5%
17% better than Massachusetts average

Massachusetts average: 18.7%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 14.5%
25% better than Massachusetts average

Massachusetts average: 19.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 15.8%
29% better than Massachusetts average

Massachusetts average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.9%
20% better than Massachusetts average

Massachusetts average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.0%
14% better than Massachusetts average

Massachusetts average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.5%
30% better than Massachusetts average

Massachusetts average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.7%
29% better than Massachusetts average

Massachusetts average: 5.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.3%
97% better than Massachusetts average

Massachusetts average: 10.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 11.5%
43% better than Massachusetts average

Massachusetts average: 20.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.9%
8% better than Massachusetts average

Massachusetts average: 91.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.9%
In line with Massachusetts average

Massachusetts average: 94.8%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.04
44% better than Massachusetts average

Massachusetts average: 1.86

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.12
27% better than Massachusetts average

Massachusetts average: 1.54

Short-stay resident measures
Significantly above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 86.5%
13% better than Massachusetts average

Massachusetts average: 76.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Massachusetts average

Massachusetts average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 88.6%
14% better than Massachusetts average

Massachusetts average: 77.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 15.3%
41% better than Massachusetts average

Massachusetts average: 25.8%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 4.4%
63% better than Massachusetts average

Massachusetts average: 11.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Massachusetts average

Massachusetts average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 50.8%
5% worse than Massachusetts average

Massachusetts average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 40.8%
19% worse than Massachusetts average

Massachusetts average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $25K
65% lower than Massachusetts average

Massachusetts average: $72K

Number of fines 2
17% more fines than Massachusetts average

Massachusetts average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Massachusetts average

Massachusetts average: 0.1

Fines amount comparison
Fines amount comparison
This facility $25K
Massachusetts average $72K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 10, 2025
$17K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 29, 2024
$9K

Last updated: Jan 2026

Compare Care Home around Middlesex County

The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.

Filter by care type
Carleton-Willard Village
CH

Care Home

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

IL

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MC

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HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

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Care Home

AL

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MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

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Frequently Asked Questions about Carleton-Willard Village

Is Carleton-Willard Village in a walkable area?

Carleton-Willard Village has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the address of Carleton-Willard Village?

Carleton-Willard Village is located at 100 Old Billerica Road, Bedford, MA 01730.

What is the phone number of Carleton-Willard Village?

(781) 275-8700 will put you in contact with the team at Carleton-Willard Village.

Is Carleton-Willard Village Medicare or Medicaid certified?

Yes — Carleton-Willard Village is a CMS-certified provider of Medicare and Medicaid.

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