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Chandler Hall Health Services, Inc. – Hicks
Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Newtown, PA
Front entrance of a senior living facility with a rainbow Bright reception area with seating and flowers Common area with a cozy atmosphere and aquarium Dining room setup with tables and chairs. A cozy resident room with a floral bedspread and bedside table Floor plan of a shared living space Architectural floor plan of a resident room Architectural floor plan of a resident unit Architectural floor plan of resident units Resident painting with a water gun during an outdoor activity. Two residents enjoying a summer pool activity outdoors Residents creating fall-themed floral arrangements Residents participating in an indoor basketball game Residents engaged in a fun gaming activity at a common area A resident wearing festive accessories during an activity Resident participating in a bowling activity in the facility Resident playing a carnival-style game at an outdoor event Residents interacting with children in colorful costumes Residents playing a game in a common area Staff member smiling in front of a floral mural

Chandler Hall Health Services, Inc. – Hicks

Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Newtown, PA
99 Barclay Street, Newtown, PA 18940 View map Calculator: See prices in your area
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Overview of Chandler Hall Health Services, Inc. – Hicks

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Located on Barclay Street, Chandler Hall Health Services, Inc. – Hicks is a nursing home in Newtown, Pennsylvania, that offers a wide range of care options within a 36-bed setting. These include skilled nursing, rehabilitation, palliative care, hospice services, and respite care, with 24-hour staffing available to support residents at all times.

Operating at 64% occupancy, the community has 23 older adults currently in residence. Furthermore, residents have access to many nearby services and amenities without relying heavily on transportation, as its surrounding area is highly walkable with a Walk Score of 83.

The community’s staffing structure focuses on addressing residents’ personal care needs and ongoing medical supervision. In connection, registered nurses are part of the daily care team, providing approximately 48 minutes of care per resident, while nursing aides provide about 2 hours and 26 minutes of direct support. Additionally, LPNs or LVNs contribute around 1 hour and 3 minutes per resident.

With a focus on nutrition and quality, the community serves meals with fresh local ingredients. Amenities include a beauty salon and barber shop, enclosed outdoor areas for gardening activities, and spacious common areas for social programs and personal use. Monitored entrances and 24-hour staff oversight are among the security measures provided.

Medication management and safety procedures, particularly regarding staff training and the secure handling of hazardous materials, are among the recurring concerns identified through state inspections. For families exploring care options, it would be beneficial to discuss these areas of concern and measures taken to maintain compliance.

Facility Direct Line (215) 860-4000
Facility Direct Line (215) 860-4000
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Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 48m per day ■ Avg State avg: 47m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 3m per day ▲ 15% State avg: 55m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 26m per day ▲ 11% State avg: 2h 12m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 59m per day ▲ 13% State avg: 3h 31m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 2m per day ▼ 67% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 33m per day ■ Avg State avg: 33m per day · National avg: 28m per day
Bed community size
36-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 83 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
64%
Rank #315 / 511Occupancy rate — State benchmarkedThis home is ranked 315th out of 511 homes in Pennsylvania for Occupancy. Shows this facility's occupancy rate versus the Pennsylvania average, with its Statewide rank out of 511. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Pennsylvania average: 78.7%
Occupied beds
23 / 36
Average occupied beds in Pennsylvania homes 103 beds

License Details

Facility TypePersonal Care Homes
IssuanceFebruary 28, 2026
ExpirationFebruary 28, 2027
CountyBucks
License LevelFULL
License Number129870

Ownership & Operating Entity

Chandler Hall Health Services, Inc. – Hicks is legally operated by Chandler Hall Health Services Inc.

Owner NameChandler Hall Health Services Inc
Profit StatusNonprofit

Type Of Units

Alzheimer's
36 units
Total beds
36 units

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

State Inspection Report (PA)

September 22, 2025
46 Total Daily Staff PA avg: 76.9 Rank #266 / 356 Total Daily Staff — State benchmarked This home is ranked 266th out of 356 homes in Pennsylvania for Total Daily staff. Shows this facility's total daily staff compared to the Pennsylvania average among 356 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
35 Waking Staff
0 Resident Support Staff
23 Residents Served
5 Current Residents

Secured Dementia Care Unit (PA)

Hicks
36 Capacity
23 Residents Served

Resident Conditions (PA)

Age 60+ 23 (100%)
Mobility Need 23 (100%)
Mental Illness 8 (35%)

Amenities & Lifestyle

Beauty Salon And Barber Shop
Outdoor Enclosed Spaces For Flower Beds And Vegetable Gardening
Spacious Common Areas For Group And Individual Activities
24-Hour Secure Entrances And Staff Surveillance
Specific ProgramsSkilled Nursing and Rehabilitation

Contact Chandler Hall Health Services, Inc. – Hicks

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

Since 2021 · 5 years of data 32 citations 2 complaints 7 inspections 10 waivers
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. The score below shows how many points this facility sits above or below the typical Pennsylvania assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

2 points above the Pennsylvania average for assisted living residences (83/100)

Inspection score: 85 out of 100. Letter grade B. 2 points above the Pennsylvania average for assisted living residences (83/100)

Waivers Info A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg
  • Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
    10
    vs 0.9 avg
    ↑ 1011% higher than PA avg
Data reflects the most recent 5 years (since 2021).

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average
Overall vs. PA average 0 Worse No metrics in this bucket. 7 Better Metrics better than Pennsylvania average:
• Total citations (49% below)
• Citations per year (49% below)
• Citations per inspection (19% below)
• Inspections with citations (50% below)
• Inspection citation rate (22% below)
• Total complaints (50% below)
• Complaints per year (50% below)
Latest Inspection September 22, 2025 Follow Up

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityPA Averagevs. PA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 3263 This facility has 49% fewer total citations than a typical Pennsylvania assisted living residence (32 vs. PA avg 63).↓ 49% better Rank #205 / 478 Total citations — State benchmarked This home is ranked 205th out of 478 homes in Pennsylvania for Total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Info Average citations per year since 2021. 6.412.6 This facility has 49% fewer citations per year than a typical Pennsylvania assisted living residence (6.4 vs. PA avg 12.6).↓ 49% better
Citations per inspection Info Average citations per inspection. 4.65.7 This facility has 19% fewer citations per inspection than a typical Pennsylvania assisted living residence (4.6 vs. PA avg 5.7).↓ 19% better Rank #290 / 478 Citations per inspection — State benchmarked This home is ranked 290th out of 478 homes in Pennsylvania for Citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityPA Averagevs. PA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 711 This facility has had 36% fewer total inspections than the Pennsylvania average (7 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 36% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 48 This facility has 50% fewer inspections with citations than a typical Pennsylvania assisted living residence (4 vs. PA avg 8).↓ 50% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 57%73% This facility has 16 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (57% vs. PA avg 73%).↓ 16% better Rank #137 / 478 Inspection citation rate — State benchmarked This home is ranked 137th out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityPA Averagevs. PA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 24 This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #107 / 478 Total complaints — State benchmarked This home is ranked 107th out of 478 homes in Pennsylvania for Complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Info Average complaints per year since 2021. 0.40.8 This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.4 vs. PA avg 0.8).↓ 50% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The September 22, 2025 follow-up inspection confirmed full implementation of the plan of correction for four prior deficiencies including abuse reporting and unlocked poisonous materials.
  • The March 6, 2025 renewal inspection found eight deficiencies involving staff training, food safety, medication management, fire drill evacuation, and preadmission screening.
  • The facility showed a pattern of unlocked poisonous materials accessible to residents in multiple inspections from 2021 through 2025 despite repeated citations and corrections.
Show Inspection Reports

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Significantly above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.85
49% better than State average

State average: 1.68

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.21
83% better than State average

State average: 1.20

Short-stay resident measures
Average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 31.8%
38% worse than State average

State average: 23.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 10.6%
8% worse than State average

State average: 9.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 34.4%
36% worse than State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 67.6%
34% better than State average

State average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

This home is owned by Chandler Hall Health Services Inc

Places of interest near Chandler Hall Health Services, Inc. – Hicks

Address 0.0 miles from city center Info Estimated distance in miles from Newtown's city center to Chandler Hall Health Services, Inc. – Hicks's address, calculated via Google Maps.

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Frequently Asked Questions about Chandler Hall Health Services, Inc. – Hicks

Who is the owner of Chandler Hall Health Services, Inc. – Hicks?

Chandler Hall Health Services, Inc. – Hicks is legally operated by Chandler Hall Health Services Inc.

Is Chandler Hall Health Services, Inc. – Hicks in a walkable area?

Chandler Hall Health Services, Inc. – Hicks has a walk score of 83. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Chandler Hall Health Services, Inc. – Hicks?

According to PA state health department records, Chandler Hall Health Services, Inc. – Hicks's license number is 129870.

When does Chandler Hall Health Services, Inc. – Hicks's license expire?

According to PA state health department records, Chandler Hall Health Services, Inc. – Hicks's license expires on February 28, 2027.

What is the occupancy rate at Chandler Hall Health Services, Inc. – Hicks?

Chandler Hall Health Services, Inc. – Hicks's occupancy is 64%.

Does Chandler Hall Health Services, Inc. – Hicks have different floorplan options?

Yes — see the floorplan options available at Chandler Hall Health Services, Inc. – Hicks on this page.

Does Chandler Hall Health Services, Inc. – Hicks operate as a for-profit or non-profit?

Chandler Hall Health Services, Inc. – Hicks is registered as a non-profit in PA.

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