Occupancy rate
64%
Lower than the Pennsylvania average: 78.7%Chandler Hall Health Services, Inc. – Hicks
Nursing Home · Pennsylvania, PA
Chandler Hall Health Services, Inc. – Hicks
Nursing Home · Pennsylvania, PA
Chandler Hall Health Services is a non-profit Quaker-based Continuing Care Senior Living Community dedicated to helping residents and their families navigate the journey of aging. It offers several levels of care, including Independent Living, Personal Care, Memory Care, Respite Care, Long-Term Skilled Nursing, and Short-Term Rehabilitation. The facility is located in Newtown, PA, and provides personalized care to its residents.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 48m per day | ■ Avg State avg: 47m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 3m per day | ▲ 15% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 26m per day | ▲ 11% State avg: 2h 12m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 59m per day | ▲ 13% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 67% State avg: 6m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 33m per day | ■ Avg State avg: 33m per day · National avg: 28m per day |
36-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 83 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Occupancy
Lower than the Pennsylvania average: 78.7%Occupied beds
23 / 36
Average residents per home in Pennsylvania
103 per day
Facility TypePersonal Care Homes
StatusLicensed
Expiration28/02/2026
CountyBucks
License Number129870
Owner NameChandler Hall Health Services Inc
Profit StatusNon-Profit
Rehabilitation Services
Respite Care
24-Hour Staffing
46
Total Daily Staff
35
Waking Staff
0
Resident Support Staff
23
Residents Served
5
Current Residents
36
Capacity
23
Residents Served
Beauty Salon And Barber Shop
Outdoor Enclosed Spaces For Flower Beds And Vegetable Gardening
Spacious Common Areas For Group And Individual Activities
24-Hour Secure Entrances And Staff Surveillance
Specific ProgramsPersonal Care, Skilled Nursing and Rehabilitation, Palliative Care, Hospice Services
Food DescriptionChandler Hall’s culinary staff are dedicated to serving high-quality, tasty, and nutritious meals made with fresh local ingredients.
Inspection History
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
Since 2021 · 5 years of data
32 citations
2 complaints
7 inspections
10 waivers
Waivers
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This Facility
PA Average
vs. PA Avg-
10vs 0.9 avg↑ 1011% higher than PA avg
Data reflects the most recent 5 years (since 2021).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. Pennsylvania state average
Overall vs. PA average
0 Worse
No metrics in this bucket.
8 Better
Metrics better than Pennsylvania average:
• Total citations (49% below)
• Citations per year (49% below)
• Citations per inspection (19% below)
• Total inspections (36% below)
• Inspections with citations (50% below)
• Inspection citation rate (22% below)
• Total complaints (50% below)
• Complaints per year (50% below)
• Total citations (49% below)
• Citations per year (49% below)
• Citations per inspection (19% below)
• Total inspections (36% below)
• Inspections with citations (50% below)
• Inspection citation rate (22% below)
• Total complaints (50% below)
• Complaints per year (50% below)
Latest Inspection
September 22, 2025
Follow Up
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 32 | 63 | This facility has 49% fewer total citations than a typical Pennsylvania nursing home (32 vs. PA avg 63). Click this badge to view the full Pennsylvania ranking.↓ 49% better |
|
Citations per year
Average citations per year since 2021.
| 6.4 | 12.6 | This facility has 49% fewer citations per year than a typical Pennsylvania nursing home (6.4 vs. PA avg 12.6). Click this badge to view the full Pennsylvania ranking.↓ 49% better |
|
Citations per inspection
Average citations per inspection.
| 4.6 | 5.7 | This facility has 19% fewer citations per inspection than a typical Pennsylvania nursing home (4.6 vs. PA avg 5.7). Click this badge to view the full Pennsylvania ranking.↓ 19% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 11 | This facility has 36% fewer total inspections than a typical Pennsylvania nursing home (7 vs. PA avg 11). Click this badge to view the full Pennsylvania ranking.↓ 36% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 8 | This facility has 50% fewer inspections with citations than a typical Pennsylvania nursing home (4 vs. PA avg 8). Click this badge to view the full Pennsylvania ranking.↓ 50% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 57% | 73% | This facility has 16 percentage points lower inspection citation rate than a typical Pennsylvania nursing home (57% vs. PA avg 73%). Click this badge to view the full Pennsylvania ranking.↓ 16% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 4 | This facility has 50% fewer total complaints than a typical Pennsylvania nursing home (2 vs. PA avg 4). Click this badge to view the full Pennsylvania ranking.↓ 50% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 0.8 | This facility has 50% fewer complaints per year than a typical Pennsylvania nursing home (0.4 vs. PA avg 0.8). Click this badge to view the full Pennsylvania ranking.↓ 50% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 22, 2025, found deficiencies related to delayed and incomplete reporting of suspected resident abuse, unmet assistance with eating, and unlocked poisonous materials accessible to residents. Earlier inspections showed a pattern of issues including medication management, staff training, food safety, and securing poisonous materials, with plans of correction submitted and implemented each time. Complaint investigations were mostly unsubstantiated, with one complaint investigation in January 2023 resulting in no deficiencies. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows recurring themes around medication and safety protocols, with some improvement efforts noted but ongoing challenges in fully maintaining compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Nursing Home in Pennsylvania
Chandler Hall Health Services, Inc. – Hicks is located in NEWTOWN, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
Places of interest near Chandler Hall Health Services, Inc. – Hicks
0.0 miles from city center
Estimated distance in miles from Newtown's city center to Chandler Hall Health Services, Inc. – Hicks's address, calculated via Google Maps.
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Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.85
Number of hospitalizations per 1,000 long-stay resident days.
0.85
49% better than Pennsylvania averagePennsylvania average: 1.68
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.21
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.21
83% better than Pennsylvania averagePennsylvania average: 1.20
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.8%
38% worse than Pennsylvania averagePennsylvania average: 23.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
10.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.6%
8% worse than Pennsylvania averagePennsylvania average: 9.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Pennsylvania averagePennsylvania average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
34.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
34.4%
36% worse than Pennsylvania averagePennsylvania average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
67.6%
Rate of successful return to home or community from a skilled nursing facility.
67.6%
34% better than Pennsylvania averagePennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
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Frequently Asked Questions about Chandler Hall Health Services, Inc. – Hicks
Who is the owner of Chandler Hall Health Services, Inc. – Hicks?
The legal owner and operator of Chandler Hall Health Services, Inc. – Hicks is Chandler Hall Health Services Inc.
Is Chandler Hall Health Services, Inc. – Hicks in a walkable area?
Chandler Hall Health Services, Inc. – Hicks has a walk score of 83. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Chandler Hall Health Services, Inc. – Hicks?
According to PA state health department records, Chandler Hall Health Services, Inc. – Hicks's license number is 129870.
When does Chandler Hall Health Services, Inc. – Hicks's license expire?
According to PA state health department records, Chandler Hall Health Services, Inc. – Hicks's license expires on 28/02/2026.
What is the occupancy rate at Chandler Hall Health Services, Inc. – Hicks?
Chandler Hall Health Services, Inc. – Hicks's occupancy is 64%.
Does Chandler Hall Health Services, Inc. – Hicks have different floorplan options?
Yes — see the floorplan options available at Chandler Hall Health Services, Inc. – Hicks on this page.
Does Chandler Hall Health Services, Inc. – Hicks operate as a for-profit or non-profit?
Chandler Hall Health Services, Inc. – Hicks is registered as a non-profit in PA.
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