4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Chapel Ridge Health and Rehab is an 84-bed nursing home in Fort Smith, Arkansas, offering long-term care, short-term rehabilitation, respite care, and memory care. The facility is privately owned and operated by Jennifer Williams and accepts Medicare, Medicaid, and private pay. Chapel Ridge holds a 4-star CMS overall rating, 27% above the Arkansas average. Quality Measures are the strongest sub-category — 35.1% above the state benchmark — reflecting performance on clinical outcomes including hospital readmissions and mobility improvement. Nurse staffing averages 5 hours and 31 minutes per resident per day, ranking 23rd out of 182 Arkansas SNFs, though that figure is 7.7% below the state average. Across five inspections over roughly four years, the facility recorded 21 deficiencies at a rate of 5.3 per year, just 2% above the Arkansas average of 5.2. Two complaint investigations in early 2023 were substantiated: one involving a wheelchair fall with injury and another involving a CNA performing a mechanical-lift transfer alone, causing a fall and a head laceration that required hospital treatment. No fines or Immediate Jeopardy findings appear in the record. The facility’s occupancy rate is 96% — well above the Arkansas average of 71.3% — signaling consistent demand. Amenities include scenic sunrooms, a spa room, a beauty shop, and an on-site medical specialist. Chapel Ridge’s rehabilitation services, memory care capacity, and high long-term occupancy make it best suited for residents seeking either post-acute recovery or ongoing skilled nursing care in Sebastian County.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 21m per day | ▼ 11% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 3m per day | ▲ 11% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 23m per day | ▲ 24% State avg: 2h 43m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 8m per day | ▲ 19% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 51% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 10m per day | ▼ 36% State avg: 16m per day · National avg: 28m per day |
Higher than the Arkansas average: 71.3%Chapel Ridge Health and Rehab is legally operated by Chapel Ridge Nursing Center, LLC, and administered by Jennifer Williams.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 21 | This facility has total deficiencies in line with the Arkansas average (21 vs. AR avg 21).— At avg |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 5.3 | 5.3 | This facility has deficiencies per year in line with the Arkansas average (5.3 vs. AR avg 5.3).— At avg |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on May 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 20 citations resulted from standard inspections; and 2 of 20 resulted from complaint investigations.
100% better than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
21% more staff per resident than Arkansas average
0% compared with Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursAssists with medical care and medications.
All 14 LPN Staff are full-time employees. No contractors work on this role.
14
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursHelps with daily care and mobility.
All 61 CNA Staff are full-time employees. No contractors work on this role.
61
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,352 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 61 | 0 | 61 | 16,999 | 92 | 100% | 8.1 |
| Licensed Practical Nurse | 14 | 0 | 14 | 6,033 | 92 | 100% | 9.6 |
| Medication Aide/Technician | 8 | 0 | 8 | 3,067 | 92 | 100% | 9.6 |
| Clinical Nurse Specialist | 7 | 1 | 8 | 1,450 | 81 | 88% | 8 |
| Nurse Aide in Training | 10 | 0 | 10 | 1,368 | 88 | 96% | 8.1 |
| Dietitian | 2 | 0 | 2 | 728 | 62 | 67% | 7 |
| RN Director of Nursing | 2 | 0 | 2 | 662 | 75 | 82% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 496 | 63 | 68% | 7.9 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Speech Language Pathologist | 0 | 4 | 4 | 445 | 68 | 74% | 5.2 |
| Registered Nurse | 4 | 0 | 4 | 299 | 34 | 37% | 7.3 |
| Physical Therapy Aide | 0 | 2 | 2 | 296 | 65 | 71% | 4.5 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 104 | 39 | 42% | 2.7 |
| Qualified Social Worker | 0 | 2 | 2 | 91 | 44 | 48% | 2.1 |
| Occupational Therapy Aide | 0 | 1 | 1 | 47 | 12 | 13% | 3.9 |
| Physical Therapy Assistant | 0 | 3 | 3 | 41 | 28 | 30% | 1.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
| Medical Director | 0 | 1 | 1 | 12 | 8 | 9% | 1.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.3
44% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.9
In line with Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
5.8%
50% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
12.8%
In line with Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
53% worse than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.8%
29% better than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
0.3%
94% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.4%
73% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.8%
52% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
8.7%
17% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
5% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
71.8%
25% worse than Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
0.73
63% better than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.22
44% better than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
22% better than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
29% better than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.6%
6% worse than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
18.7%
36% worse than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
66.7%
24% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
44.6%
12% worse than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
20% of new residents, usually for short-term rehab.
70% of new residents, often for short stays.
10% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
67Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Chapel Ridge Health and Rehab from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (70% of admissions), and a typical private pay stay runs around 2 - 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
4.1 miles from city center
Estimated distance in miles from Fort Smith's city center to Chapel Ridge Health and Rehab's address, calculated via Google Maps.
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The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Covington Court Health And Rehabilitation Center | NH PC | Fort Smith | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 69.3% | -3% | 5.17 | +30% | +11% | $12.2k | 37 | 5.3 | 1 | 97 | - |
39
Facility
39
AR AVG
34
Rank
#165 / 419 | Dow Wilson | $14.6M | $7.0M | 47.9% | 45363 | ||||
| Chapel Ridge Health and Rehab | NH | Fort Smith | 84
Facility
84
AR AVG
84
Rank
#176 / 330 | 96.4% | +35% | 5.51 | -43% | +18% | $0 | 20 | 4.0 | - | 69 | A+ |
6
Facility
6
AR AVG
34
Rank
#363 / 419 | Jennifer Williams | $9.3M | $4.4M | 47.3% | 45364 | ||||
| Fianna Hills Nursing and Rehabilitation Center | NH HC MC RC | Fort Smith | 102
Facility
102
AR AVG
84
Rank
#125 / 330 | 85.3% | +20% | 4.84 | -30% | +4% | $0 | 20 | 10.0 | - | 95 | A+ |
73
Facility
73
AR AVG
34
Rank
#12 / 419 | Rhs Nursing, LLC | $11.5M | $4.4M | 38.1% | 45354 | ||||
| Legacy Health And Rehabilitation Center | NH MC | Fort Smith | 115
Facility
115
AR AVG
84
Rank
#83 / 330 | 82.6% | +16% | 4.79 | +47% | +3% | $0 | 39 | 4.9 | 2 | 107 | A+ |
40
Facility
40
AR AVG
34
Rank
#159 / 419 | Northport Health Services Of Arkansas, L.l.c | $10.9M | $4.9M | 44.5% | 45267 | ||||
| The Blossoms at Fort Smith Rehab & Nursing Center | NH MC NC PC RC | Fort Smith (Mill Creek) | 130
Facility
130
AR AVG
84
Rank
#47 / 330 | 82.3% | +15% | 3.88 | -17% | -17% | $0 | 37 | 3.7 | 1 | 118 | - |
34
Facility
34
AR AVG
34
Rank
#203 / 419 | Brandon Brown | $11.7M | $4.5M | 38.9% | 45345 |
Chapel Ridge Health and Rehab is located in Fort Smith, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
Chapel Ridge Health and Rehab is legally operated by Chapel Ridge Nursing Center, LLC, and administered by Jennifer Williams.
Chapel Ridge Health and Rehab has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
Chapel Ridge Health and Rehab's occupancy is 96%.
Chapel Ridge Health and Rehab is registered as a for-profit in AR.
Jennifer Williams is the administrator of Chapel Ridge Health and Rehab.
Chapel Ridge Health and Rehab has 84 beds.
Yes — there are 7 photos of Chapel Ridge Health and Rehab in the photo gallery on this page.
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