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Located in the neighborhood of Hickory Road of South Bend, Indiana, the Chapters Living of South Bend is a prominent living community that offers assisted living and memory care depending on the needs of its residents. The community offers a spacious yet cozy accommodations with several floor plans suited for the tastes of its residents. Aside from customized care plans, it offers also a program that is devised to treat Dementia and Alzheimer’s Disease with the aid of evidence-based techniques.
Dedicated to ensuring its residents to live life to the fullest, the community offers a wide range of amenities such as dining, social activities, neighborhoods, health and wellness, and a salon or barbershop to provide an exceptional living experience. Meet new people with the same interests and build lasting relationships. With its commitment to fostering a caring and inclusive environment, seniors can never go wrong with Chapters Living of South Bend.
Lower than the Indiana average: 68.1%Chapters Living of South Bend is legally operated by Ellipse South Bend Mc Opco, and administrated by Alicia Sieplinga.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. See the assisted living residences benchmark below for the typical Indiana score; higher is better.
Above the Indiana average for assisted living residences.
Indiana assisted living residences benchmark: C 74/100
Inspection score: 88 out of 100. Letter grade B+. Above the Indiana average for assisted living residences.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 9 | 36 | This facility has 75% fewer total deficiencies than a typical Indiana assisted living residence (9 vs. IN avg 36).↓ 75% better |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 4.5 | 18 | This facility has 75% fewer deficiencies per year than a typical Indiana assisted living residence (4.5 vs. IN avg 18).↓ 75% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 1.9 | This facility has 21% more deficiencies per inspection than a typical Indiana assisted living residence (2.3 vs. IN avg 1.9).↑ 21% worse |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 4 | 19 | This facility has 79% fewer total visits than a typical Indiana assisted living residence (4 vs. IN avg 19).↓ 79% better |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 2 | 7 | This facility has 71% fewer inspections with deficiencies than a typical Indiana assisted living residence (2 vs. IN avg 7).↓ 71% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 50% | 37% | This facility has 13 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (50% vs. IN avg 37%).↑ 13% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 2 | 13 | This facility has 85% fewer inspections than a typical Indiana assisted living residence (2 vs. IN avg 13).↓ 85% better |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 5 | This facility has 80% fewer total complaints than a typical Indiana assisted living residence (1 vs. IN avg 5).↓ 80% better |
|
Complaints per year
Average complaints per year since 2024.
| 0.5 | 2.5 | This facility has 80% fewer complaints per year than a typical Indiana assisted living residence (0.5 vs. IN avg 2.5).↓ 80% better |
|
Complaint visits
On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.
| 2 | 8 | This facility has 75% fewer complaint visits than a typical Indiana assisted living residence (2 vs. IN avg 8).↓ 75% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 2, 2025, found the facility in compliance with state regulations and that prior complaints had been corrected. Earlier inspections showed a pattern of deficiencies, including issues with timely reporting of incidents, resident supervision, and abuse substantiated against staff in May 2025, as well as multiple licensing-related deficiencies in August 2024 involving staff certifications, resident evaluations, documentation, and dietary oversight. The substantiated complaints involved failures to report falls and abuse promptly, inadequate supervision leading to falls and elopements, and physical abuse or involuntary seclusion of residents with cognitive impairment. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility appears to have addressed these issues by the most recent inspection, indicating improvement over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Building Type: Two-story
Fitness and Recreation
3.4 miles from city center
Estimated distance in miles from South Bend's city center to Chapters Living of South Bend's address, calculated via Google Maps.
— 0.57 miles to nearest hospital (Radiology, Inc.)
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Chapters Living of South Bend is located in South Bend, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| Woodland Terrace of Danville |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Danville | 141 | No | 19 | - | 18
Facility
18
IN AVG
8
Rank
#68 / 361 |
42.6%
Facility
42.6%
IN AVG
65.6%
Rank
#375 / 414 | A+ | Breann Higgins | Well Npsl Tenant, LLC | Michael Mcglasson | 7 | 3
Facility
3
IN AVG
4.7
Rank
#110 / 352 | 14
Facility
14
IN AVG
34.7
Rank
#105 / 385 | 1.8
Facility
1.8
IN AVG
2.6
Rank
#155 / 385 |
| Independence Village of Zionsville West (Anson) |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Zionsville (Whitestown) | 91 | Yes | 46 | - | 19
Facility
19
IN AVG
8
Rank
#58 / 361 |
62.6%
Facility
62.6%
IN AVG
65.6%
Rank
#244 / 414 | A+ | James Gepp Jr. | 6800 Central Tenant LLC | Tawanna Youree | 7 | 2
Facility
2
IN AVG
4.7
Rank
#50 / 352 | 13
Facility
13
IN AVG
34.7
Rank
#96 / 385 | 1.6
Facility
1.6
IN AVG
2.6
Rank
#138 / 385 |
| Bloom at Kessler |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Indianapolis (Lake Kesslerwood) | 86 | Yes | 47 | - | 1
Facility
1
IN AVG
8
Rank
#128 / 361 |
55.8%
Facility
55.8%
IN AVG
65.6%
Rank
#289 / 414 | - | Helga Bradley | Bloom At Kessler LLC | Ashley Boykin | 3 | 2
Facility
2
IN AVG
4.7
Rank
#50 / 352 | 11
Facility
11
IN AVG
34.7
Rank
#87 / 385 | 3.7
Facility
3.7
IN AVG
2.6
Rank
#304 / 385 |
| Bloom at Willow |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Indianapolis (College Park) | 86 | Yes | 75 | - | 1
Facility
1
IN AVG
8
Rank
#128 / 361 |
55.8%
Facility
55.8%
IN AVG
65.6%
Rank
#289 / 414 | - | Kourtney Harvery | Bloom At Willow, LLC | Sabrina Fuller | 5 | 4
Facility
4
IN AVG
4.7
Rank
#140 / 352 | 12
Facility
12
IN AVG
34.7
Rank
#92 / 385 | 2.4
Facility
2.4
IN AVG
2.6
Rank
#224 / 385 |
| Chapters Living of South Bend |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | South Bend (Mckinley Terrace) | 42 | No | 56 | - | 1
Facility
1
IN AVG
8
Rank
#128 / 361 |
35.7%
Facility
35.7%
IN AVG
65.6%
Rank
#393 / 414 | - | Alicia Sieplinga | Ellipse South Bend Mc Opco | Mattie Singleton | 2 | 1
Facility
1
IN AVG
4.7
Rank
#1 / 352 | 9
Facility
9
IN AVG
34.7
Rank
#71 / 385 | 2.3
Facility
2.3
IN AVG
2.6
Rank
#214 / 385 |
Chapters Living of South Bend is in the McKinley Terrace neighborhood of South Bend.
Mattie Singleton is the Director of Nursing at Chapters Living of South Bend.
The legal owner and operator of Chapters Living of South Bend is Ellipse South Bend Mc Opco.
Chapters Living of South Bend has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to IN state health department records, Chapters Living of South Bend's license number is 24-016149-3.
According to IN state health department records, Chapters Living of South Bend's license expires on October 30, 2025.
Chapters Living of South Bend's occupancy is 36%.
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