Total staff
146
Employees
79
Contractors
67
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Charlwell House Health & Rehabilitation Center
Nursing Home · Norwood, MA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Charlwell House Health & Rehabilitation Center
Nursing Home · Norwood, MA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Charlwell House Health & Rehabilitation Center accepts Medicare, Medicaid, and private pay.
Charlwell House Health & Rehabilitation Center is a nursing home in Norwood, MA, offering rehabilitation and skilled nursing. With a compassionate and supportive environment, the community ensures older adults are treated well throughout their stay. Exceptional services, including 24-hour care, three well-balanced meals daily, and social services, are also provided to improve residents’ quality of life. Through individualized care plans, residents receive the utmost attention and care tailored to their specific needs and habits.
Weekly dog therapy visits, musical entertainment, and a variety of recreational activities encourage residents to have fun and gain meaningful experiences. Residents can also rest and focus on their wellness with a beauty salon and spacious dayrooms. Situated near Ellis Pons in the quiet residential area of Norwood, the community guarantees a stress-free retirement. This nursing home ensures older adults can thrive in retirement, making it a good option for senior living in Massachusetts.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 69th out of 89 homes in Massachusetts. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 69th out of 89 homes in Massachusetts. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 33m per day
Rank #69 / 89Nurse hours — State benchmarkedThis home is ranked 69th out of 89 homes in Massachusetts. Shows adjusted nurse hours per resident per day benchmarked to the Massachusetts average, with a ranking across 89 Massachusetts SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Massachusetts avg
-10%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 59m per day |
Types of Care at Charlwell House Health & Rehabilitation Center
Nursing Home
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
87.4%
Rank #40 / 92Occupancy rate — State benchmarkedThis home is ranked 40th out of 92 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
114 days
Occupancy rate
87.4%
Rank #40 / 92Occupancy rate — State benchmarkedThis home is ranked 40th out of 92 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
114 days
Walk Score: 46 / 100 Rank #281 / 499Walk Score — State benchmarkedThis home is ranked 281st out of 499 homes in Massachusetts. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Massachusetts SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.85:1
11% better than Massachusetts average
Avg staff/day
45
Average shift
7.2 hours
9% worse than Massachusetts average
Total staff hours (quarter)
29,969
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
49
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
9.2%
2,769 contractor hours this quarter
Registered Nurse: 40
Licensed Practical Nurse: 9
Physical Therapy Assistant: 7
Respiratory Therapy Technician: 3
Speech Language Pathologist: 2
Certified Nursing Assistant: 1
Occupational Therapy Assistant: 1
Physical Therapy Aide: 1
Medical Director: 1
Mental Health Service Worker: 1
Qualified Social Worker: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 36 | 1 | 37 | 13,131 | 92 | 100% | 7.2 |
| Physical Therapist | 12 | 0 | 12 | 3,826 | 92 | 100% | 6.7 |
| Registered Nurse | 9 | 40 | 49 | 3,776 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 9 | 9 | 18 | 3,023 | 92 | 100% | 8.3 |
| RN Director of Nursing | 5 | 0 | 5 | 1,524 | 87 | 95% | 7.8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 690 | 81 | 88% | 7.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 534 | 64 | 70% | 8.3 |
| Speech Language Pathologist | 0 | 2 | 2 | 512 | 64 | 70% | 7.8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 493 | 63 | 68% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 457 | 58 | 63% | 7.9 |
| Physical Therapy Aide | 0 | 1 | 1 | 448 | 63 | 68% | 7.1 |
| Administrator | 1 | 0 | 1 | 433 | 53 | 58% | 8.2 |
| Dietitian | 1 | 0 | 1 | 401 | 51 | 55% | 7.9 |
| Physical Therapy Assistant | 0 | 7 | 7 | 257 | 40 | 43% | 5.7 |
| Qualified Social Worker | 0 | 1 | 1 | 211 | 29 | 32% | 7.3 |
| Occupational Therapy Aide | 1 | 0 | 1 | 140 | 21 | 23% | 6.6 |
| Medical Director | 0 | 1 | 1 | 48 | 3 | 3% | 16 |
| Mental Health Service Worker | 0 | 1 | 1 | 36 | 10 | 11% | 3.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 33 | 28 | 30% | 1.2 |
37 Certified Nursing Assistant
% of Days
100%
12 Physical Therapist
% of Days
100%
49 Registered Nurse
% of Days
100%
18 Licensed Practical Nurse
% of Days
100%
5 RN Director of Nursing
% of Days
95%
3 Other Dietary Services Staff
% of Days
88%
1 Clinical Nurse Specialist
% of Days
70%
2 Speech Language Pathologist
% of Days
70%
3 Respiratory Therapy Technician
% of Days
68%
1 Nurse Practitioner
% of Days
63%
1 Physical Therapy Aide
% of Days
68%
1 Administrator
% of Days
58%
1 Dietitian
% of Days
55%
7 Physical Therapy Assistant
% of Days
43%
1 Qualified Social Worker
% of Days
32%
1 Occupational Therapy Aide
% of Days
23%
1 Medical Director
% of Days
3%
1 Mental Health Service Worker
% of Days
11%
1 Occupational Therapy Assistant
% of Days
30%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
In line with Massachusetts averageMassachusetts average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.9
9% worse than Massachusetts averageMassachusetts average: 20.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.7%
Percent of long-stay residents whose need for help with daily activities has increased
22.7%
21% worse than Massachusetts averageMassachusetts average: 18.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
19.2%
Percent of long-stay residents whose ability to move independently worsened
19.2%
In line with Massachusetts averageMassachusetts average: 19.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.7%
7% worse than Massachusetts averageMassachusetts average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
33% better than Massachusetts averageMassachusetts average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.1%
Percent of long-stay high risk residents with pressure ulcers
6.1%
32% worse than Massachusetts averageMassachusetts average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.4%
Percent of long-stay residents with a urinary tract infection
0.4%
80% better than Massachusetts averageMassachusetts average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.2%
Percent of long-stay residents who lose too much weight
3.2%
39% better than Massachusetts averageMassachusetts average: 5.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.3%
Percent of long-stay residents who have depressive symptoms
2.3%
79% better than Massachusetts averageMassachusetts average: 10.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
15.6%
Percent of long-stay residents who received an antipsychotic medication
15.6%
23% better than Massachusetts averageMassachusetts average: 20.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
6% better than Massachusetts averageMassachusetts average: 91.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.0%
In line with Massachusetts averageMassachusetts average: 94.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
65.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
65.8%
14% worse than Massachusetts averageMassachusetts average: 76.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Massachusetts averageMassachusetts average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
39.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
39.2%
50% worse than Massachusetts averageMassachusetts average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
46% of new residents, usually for short-term rehab.
Typical stay
25 days
Private pay
37% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
17% of new residents, often for long-term daily care.
Typical stay
1 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
79
Medicare
11
13.9% of residents
Medicaid
41
51.9% of residents
Private pay or other
27
34.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Charlwell House Health & Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
87.4%
↑ 19.1pp vs 2022
Net Income
-$2.2M
↓ ~$1.4M vs 2022
Total Payroll
$8.3M
↑ ~$5.5M vs 2022
Profit Margin
-13.0%
↑ 1.3pp vs 2022
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$17.1M
Operating loss
-$2.2M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$17.1M Rank #60 / 92Revenue — State benchmarkedThis home is ranked 60th out of 92 homes in Massachusetts. Shows this facility's annual revenue compared to the Massachusetts SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$2.2M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #62 / 92Payroll — State benchmarkedThis home is ranked 62nd out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$8.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #62 / 92Payroll — State benchmarkedThis home is ranked 62nd out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.3M
What does this home offer?
Building Type: 3-story
On-site Medical Care and Health Services
Rehabilitative Support
Beauty Services
Dining Services
Social and Recreational Activities
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Charlwell House Health & Rehabilitation Center
1.3 miles from city center
Estimated distance in miles from Norwood's city center to Charlwell House Health & Rehabilitation Center's address, calculated via Google Maps.
Calculate Travel Distance to Charlwell House Health & Rehabilitation Center
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Financial Assistance for
Nursing Home in Massachusetts
Charlwell House Health & Rehabilitation Center is located in Norwood, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Compare Nursing Home around Norwood
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Filter by care type
| Victoria Haven Rehabilitation & Skilled Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Norwood | 92 | 97.0% | +18% | 3.88 | -11% | -1% | $0 | 11 | 5.5 | - | 86 | 79 | Jennifer Crowley | $16.8M | $7.6M | 45.1% | 225334 | ||||
| The Ellis Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Norwood | 191 | 63.3% | -23% | 3.65 | -41% | -7% | $147.1k | 43 | 6.1 | 3 | 128 | 40 | Anthony Franchi | $20.4M | $10.8M | 52.9% | 225211 | ||||
| Charlwell House Health & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Norwood | 109 | 87.4% | +7% | 3.55 | +164% | -10% | $0 | 63 | 15.8 | 4 | 75 | 46 | - | $17.1M | $8.3M | 48.7% | 225208 |
Frequently Asked Questions about Charlwell House Health & Rehabilitation Center
Is Charlwell House Health & Rehabilitation Center in a walkable area?
Charlwell House Health & Rehabilitation Center has a walk score of 46. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the address of Charlwell House Health & Rehabilitation Center?
Charlwell House Health & Rehabilitation Center is located at 305 Walpole St, Norwood, MA 02062.
What is the phone number of Charlwell House Health & Rehabilitation Center?
(781) 762-7700 will put you in contact with the team at Charlwell House Health & Rehabilitation Center.
Is Charlwell House Health & Rehabilitation Center Medicare or Medicaid certified?
Yes — Charlwell House Health & Rehabilitation Center is a CMS-certified provider of Medicare and Medicaid.
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