Total staff
141
Employees
95
Contractors
46
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Victoria Haven Rehabilitation & Skilled Nursing Center
Nursing Home · Norwood, MA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Victoria Haven Rehabilitation & Skilled Nursing Center
Nursing Home · Norwood, MA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Victoria Haven Rehabilitation & Skilled Nursing Center accepts Medicare, Medicaid, and private pay.
Victoria Haven Rehabilitation & Skilled Nursing in Norwood, MA, is a family-owned and operated nursing home that offers long-term care, rehabilitation, and hospice care. Promoting a nurturing and welcoming environment, the community ensures older adults have a comfortable stay. 24-hour nursing care, comprehensive therapies, and counseling services are among the exceptional services dedicated to residents’ welfare. The community also goes above and beyond to provide the best possible care for residents’ recovery and rehabilitation.
Light exercises and social events ensure residents can live actively and maintain their holistic wellness. Spacious living areas and well-maintained amenities are also available, so residents can relax and connect with their surroundings. Residents also have a stress-free retirement, as it is ideally situated in the peaceful residential area of Norwood. This nursing home is a great option for senior living in Massachusetts, especially with its exceptional quality of care.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 41st out of 89 homes in Massachusetts. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 41st out of 89 homes in Massachusetts. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 53m per day
Rank #41 / 89Nurse hours — State benchmarkedThis home is ranked 41st out of 89 homes in Massachusetts. Shows adjusted nurse hours per resident per day benchmarked to the Massachusetts average, with a ranking across 89 Massachusetts SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Massachusetts avg
-1%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 2m per day |
Types of Care at Victoria Haven Rehabilitation & Skilled Nursing Center
Nursing Home
Capacity and availability
This home is often near full
Occupancy higher than 95% suggests steady demand, but availability may be limited.
Occupancy rate
97%
Rank #2 / 92Occupancy rate — State benchmarkedThis home is ranked 2nd out of 92 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
163 days
Occupancy rate
97%
Rank #2 / 92Occupancy rate — State benchmarkedThis home is ranked 2nd out of 92 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
163 days
Walk Score: 79 / 100 Rank #123 / 499Walk Score — State benchmarkedThis home is ranked 123rd out of 499 homes in Massachusetts. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Massachusetts SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.64:1
0% compared with Massachusetts average
Avg staff/day
44
Average shift
8.1 hours
0% compared with Massachusetts average
Total staff hours (quarter)
32,806
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
32
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
62
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
10.9%
3,572 contractor hours this quarter
Licensed Practical Nurse: 18
Registered Nurse: 7
Certified Nursing Assistant: 5
Occupational Therapy Assistant: 4
Speech Language Pathologist: 3
Physical Therapy Aide: 2
Respiratory Therapy Technician: 2
Physical Therapy Assistant: 2
Qualified Social Worker: 1
Mental Health Service Worker: 1
Medical Director: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 57 | 5 | 62 | 16,122 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 14 | 18 | 32 | 5,740 | 92 | 100% | 8.1 |
| Registered Nurse | 9 | 7 | 16 | 3,789 | 92 | 100% | 8.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,241 | 91 | 99% | 7.5 |
| Nurse Aide in Training | 2 | 0 | 2 | 908 | 79 | 86% | 9.3 |
| RN Director of Nursing | 2 | 0 | 2 | 706 | 62 | 67% | 8.6 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 678 | 60 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Mental Health Service Worker | 0 | 1 | 1 | 466 | 21 | 23% | 22.2 |
| Physical Therapy Aide | 0 | 2 | 2 | 466 | 61 | 66% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Dietitian | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 390 | 66 | 72% | 5.8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 319 | 68 | 74% | 4.7 |
| Speech Language Pathologist | 0 | 3 | 3 | 289 | 66 | 72% | 4.2 |
| Occupational Therapy Aide | 1 | 0 | 1 | 122 | 16 | 17% | 7.6 |
| Qualified Social Worker | 0 | 1 | 1 | 86 | 44 | 48% | 2 |
| Occupational Therapy Assistant | 1 | 4 | 5 | 46 | 15 | 16% | 2.9 |
| Medical Director | 0 | 1 | 1 | 24 | 3 | 3% | 8 |
62 Certified Nursing Assistant
% of Days
100%
32 Licensed Practical Nurse
% of Days
100%
16 Registered Nurse
% of Days
100%
3 Other Dietary Services Staff
% of Days
99%
2 Nurse Aide in Training
% of Days
86%
2 RN Director of Nursing
% of Days
67%
3 Clinical Nurse Specialist
% of Days
65%
1 Administrator
% of Days
68%
1 Mental Health Service Worker
% of Days
23%
2 Physical Therapy Aide
% of Days
66%
1 Nurse Practitioner
% of Days
63%
1 Dietitian
% of Days
61%
2 Physical Therapy Assistant
% of Days
72%
2 Respiratory Therapy Technician
% of Days
74%
3 Speech Language Pathologist
% of Days
72%
1 Occupational Therapy Aide
% of Days
17%
1 Qualified Social Worker
% of Days
48%
5 Occupational Therapy Assistant
% of Days
16%
1 Medical Director
% of Days
3%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.5
17% better than Massachusetts averageMassachusetts average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.9
9% worse than Massachusetts averageMassachusetts average: 20.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.7%
Percent of long-stay residents whose need for help with daily activities has increased
17.7%
5% better than Massachusetts averageMassachusetts average: 18.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.4%
Percent of long-stay residents whose ability to move independently worsened
14.4%
26% better than Massachusetts averageMassachusetts average: 19.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.5%
51% worse than Massachusetts averageMassachusetts average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
Percent of long-stay residents experiencing one or more falls with major injury
4.0%
11% worse than Massachusetts averageMassachusetts average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.9%
Percent of long-stay high risk residents with pressure ulcers
2.9%
39% better than Massachusetts averageMassachusetts average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.4%
Percent of long-stay residents with a urinary tract infection
3.4%
63% worse than Massachusetts averageMassachusetts average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.4%
Percent of long-stay residents who lose too much weight
3.4%
33% better than Massachusetts averageMassachusetts average: 5.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Massachusetts averageMassachusetts average: 10.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.2%
Percent of long-stay residents who received an antipsychotic medication
14.2%
30% better than Massachusetts averageMassachusetts average: 20.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than Massachusetts averageMassachusetts average: 91.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Massachusetts averageMassachusetts average: 94.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.4%
18% better than Massachusetts averageMassachusetts average: 76.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
63% better than Massachusetts averageMassachusetts average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
17% better than Massachusetts averageMassachusetts average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
63% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
35 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
86
Medicare
2
2.3% of residents
Medicaid
61
70.9% of residents
Private pay or other
23
26.7% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Victoria Haven Rehabilitation & Skilled Nursing Center based on CMS SNF Cost Reports.
Occupancy Rate
97.0%
↑ 8.4pp vs 2022
Net Income
-$78.3K
↓ ~$361.2K vs 2022
Total Payroll
$7.6M
↑ ~$1.4M vs 2022
Profit Margin
-0.5%
↓ 2.5pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$16.8M
Operating loss
-$78.3K
Privately-owned community
Operated by a business corporation.
Home revenue
$16.8M Rank #61 / 92Revenue — State benchmarkedThis home is ranked 61st out of 92 homes in Massachusetts. Shows this facility's annual revenue compared to the Massachusetts SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$78.3K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #67 / 92Payroll — State benchmarkedThis home is ranked 67th out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #67 / 92Payroll — State benchmarkedThis home is ranked 67th out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.8M
What does this home offer?
Building Type: 3-story
On-site Medical Care and Health Services
Rehabilitative Support
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Victoria Haven Rehabilitation & Skilled Nursing Center
0.7 miles from city center
Estimated distance in miles from Norwood's city center to Victoria Haven Rehabilitation & Skilled Nursing Center's address, calculated via Google Maps.
Calculate Travel Distance to Victoria Haven Rehabilitation & Skilled Nursing Center
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Financial Assistance for
Nursing Home in Massachusetts
Victoria Haven Rehabilitation & Skilled Nursing Center is located in Norwood, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Compare Nursing Home around Norwood
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Filter by care type
| Victoria Haven Rehabilitation & Skilled Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Norwood | 92 | 97.0% | +18% | 3.88 | -11% | -1% | $0 | 11 | 5.5 | - | 86 | 79 | Jennifer Crowley | $16.8M | $7.6M | 45.1% | 225334 | ||||
| The Ellis Rehabilitation and Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Norwood | 191 | 63.3% | -23% | 3.65 | -41% | -7% | $147.1k | 43 | 6.1 | 3 | 128 | 40 | Anthony Franchi | $20.4M | $10.8M | 52.9% | 225211 | ||||
| Charlwell House Health & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Norwood | 109 | 87.4% | +7% | 3.55 | +164% | -10% | $0 | 63 | 15.8 | 4 | 75 | 46 | - | $17.1M | $8.3M | 48.7% | 225208 |
Frequently Asked Questions about Victoria Haven Rehabilitation & Skilled Nursing Center
Is Victoria Haven Rehabilitation & Skilled Nursing Center in a walkable area?
Victoria Haven Rehabilitation & Skilled Nursing Center has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the address of Victoria Haven Rehabilitation & Skilled Nursing Center?
Victoria Haven Rehabilitation & Skilled Nursing Center is located at 137 Nichols St, Norwood, MA 02062.
What is the phone number of Victoria Haven Rehabilitation & Skilled Nursing Center?
(781) 762-0858 will put you in contact with the team at Victoria Haven Rehabilitation & Skilled Nursing Center.
Is Victoria Haven Rehabilitation & Skilled Nursing Center Medicare or Medicaid certified?
Yes — Victoria Haven Rehabilitation & Skilled Nursing Center is a CMS-certified provider of Medicare and Medicaid.
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