Citadel Post Acute

Citadel Post Acute is a Nursing Home in Arizona

Citadel Post Acute is a Nursing Home in Arizona

Citadel Post Acute

5121 E Broadway Rd, Mesa, AZ 85206 View Map

Citadel Post Acute is a Nursing Home in Arizona

Citadel Post Acute is a Nursing Home in Arizona

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Overview of Citadel Post Acute

A few minutes from Gilbert, Citadel Post Acute is Mesa’s premier short-term rehabilitation center. The dedicated team of professionals approaches their service with the understanding that their residents need a sense of safety and wellness– both physically and emotionally. They inspire residents to grow as better individuals through their enhanced lifestyle in a vibrant and positive environment. Citadel is the place to experience effective care.

Citadel nursing and rehab experience is centered on skilled nursing, wellness, and therapy. Residents can feel confident knowing it is filled with safe, comfortable, and therapeutic service. Seniors are encouraged to maintain independence and individuality by staying active and engaged with social, recreational, and stimulating activities.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.62/day Arizona avg: 4.06/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Arizona avg: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Arizona avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Arizona avg: 3.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Arizona avg: 4.5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 128

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Arizona average
Occupancy rate 88.5%
Residents per day (avg) 112
Occupancy rate
88.5%
Residents per day (avg)
112

Who this home usually serves

TYPE OF STAY

Primarily long-term care, limited rehab

Most residents stay long-term, while a smaller portion are admitted for short-term rehab.

Might be optimal for
Long-term residence Daily assistance Occasional rehab needs

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 15 days

Private pay

67% of new residents, often for short stays.

Typical stay 17 days

Medicaid

20% of new residents, often for long-term daily care.

Typical stay 2 - 3 months

Finances and operations

Proprietary home
Corporation
Home revenue
$14.6M
Profit
$2.4M
Proprietary home Corporation
Home revenue
$14,648,678.00
Profit
$2,353,964.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.7M
59.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.6M
Total costs $12.3M
Bed community size
128-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: F (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

License Status
Active
Facility Type
Nursing Care Institution
License Expiration
June 30, 2026

Additional licensing details

License number: NCI-2732
CMS Certification Number: 35103
Qualification: Health Care

Ownership & operating entity

Citadel Post Acute is legally operated by Citadel Post Acute, and administrated by CORY W WILLIAMS.

Nonprofit ownership: No

Staffing

Key information about the people who lead and staff this community.

Leadership

CNA Training Program

Care Services

Alzheimer's Certification
Mild Alzheimer's Level
Moderate Alzheimer's Level
Severe Alzheimer's Level
Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs

Additional Policies & Features

Continuing Care Retirement Community (CCRC)

Amenities & Lifestyle

Programs & Activities

Specific Programs
In-house Therapy, Skilled Nursing, Stay Active

Types of Care at Citadel Post Acute

Skilled Nursing
Contact Citadel Post Acute

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
A Highest rating

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

16 visits/inspections

14 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

14 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date:May 20, 2025
Type:Complaint
Results:No deficiencies

8 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 12 violations

8 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Nursing Homes around Gilbert

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Wellsprings Therapy Center of Gilbert
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Gilbert
32
No
-
27
NARDUCCI, NICK
77.0%
$6,443,216.00
$2,835,825.00
44%
27.40
5/5
3.8494
5/5
3/5
5/5
-
4
-
-35%
-5%
+6%
The Center at Val Vista
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Gilbert
93
No
-
1
MURDOCK, MONTE
71.5%
$22,569,784.00
$6,357,993.00
28.2%
58.80
5/5
3.6449
5/5
3/5
5/5
-
6
-
-62%
-10%
-2%
Santé of Scottsdale
SNF

Nursing Homes 24/7 care needed

Mesa
70
No
-
29
MUNCH TOOKE, LLC
88.0%
$27,419,609.00
$7,026,088.00
25.6%
64.80
5/5
4.6762
4/5
4/5
5/5
1
19
1
0%
+15%
+21%
Citadel Post Acute
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Mesa
128
No
F
27
SPETH, TERRY
88.5%
$14,639,547.00
$8,741,540.00
59.7%
112.10
5/5
3.6176
4/5
3/5
5/5
-
5
-
-21%
-11%
+22%

Places of interest near Citadel Post Acute

Address 7.7 miles from city center — 1.77 miles to nearest hospital (Banner Baywood Medical Center | Mesa, AZ | Baywood Ave.)

Address 5121 E Broadway Rd, Mesa, AZ 85206

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

177
Total Staff
176
Employees
1
Contractors
49,665
Total Hours (Quarter)
65
Avg Staff/Day
8.4
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse148 No
Licensed Practical Nurse339.7 No
Certified Nursing Assistant599.1 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
116 staff
9.1hs shift avg
Physicians & Practitioners
8 staff
7.4hs shift avg
Therapy Services
32 staff
6.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
5 staff
6.3hs shift avg
Dietary Services
5 staff
7.1hs shift avg
Other Services
10 staff
8.1hs shift avg
Contractor Analysis
0.4%
of total hours from contractors
196 contractor hours this quarter
Occupational Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5905917,21591100%9.1
Licensed Practical Nurse3303312,13291100%9.7
Dental Services Staff100103,7418796%8.1
Registered Nurse140143,22591100%8
Physical Therapy Aide6062,1038796%7
Respiratory Therapy Technician100101,9587582%7.4
Medication Aide/Technician4041,5088897%9.7
Speech Language Pathologist7071,4817178%6.6
Clinical Nurse Specialist7071,2667077%6.9
Qualified Social Worker5058826571%6.3
Other Dietary Services Staff4048438391%7.2
RN Director of Nursing6067757380%6.9
Nurse Practitioner1017248593%8.5
Physical Therapy Assistant7076566673%6.3
Administrator1015206571%8
Dietitian1014376268%7
Occupational Therapy Aide1122006167%3.2

Health Inspection History

Total Health inspections 3
52% below Arizona average
Arizona average: 6.3

Last Health inspection on Jul 2025

Total Health citations 5
78% below Arizona average
Arizona average: 23.2

1.67 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 4 citations
Complaint investigations 1 citations
Breakdown of citations
Critical Health citations 0
100% below Arizona average
Arizona average: 0.1
Serious Health citations 0
100% below Arizona average
Arizona average: 0.6
Moderate Health citations 5

Minor Health citations 0
Citations history (last 3 years)
Abuse/Neglect moderate citation Jul 18, 2025
Corrected

Infection Control moderate citation Feb 21, 2025
Corrected

Pharmacy moderate citation Feb 21, 2025
Corrected

Pharmacy moderate citation Feb 21, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Bandera Healthcare
Resident Census by Payment Source
111 Total Residents
Medicare 13 (11.7%)
Medicaid 49 (44.1%)
Private Pay/Other 49 (44.1%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 6.4
16% better than Arizona average
Arizona average: 7.6
Functional decline score 16.8
Near Arizona average
Arizona average: 16.1
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 10.4%
8% below Arizona average.

Walking Ability Worsened 15.5%
2% below Arizona average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 24.6%
18% above Arizona average.
Safety & clinical stability

Falls with Major Injury 1.0%
54% below Arizona average.

High Risk Residents with Pressure Ulcers 1.8%
65% below Arizona average.

Urinary Tract Infection 0.5%
64% below Arizona average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.5%
88% below Arizona average.

Antipsychotic Use 1.6%
85% below Arizona average.
Preventive care

Pneumococcal Vaccine 100.0%
3% above Arizona average.

Influenza Vaccine 75.8%
20% below Arizona average.
Nutrition & physical health

Lost Too Much Weight 3.5%
37% below Arizona average.
Short-stay resident measures
Pneumococcal Vaccine 94.8%

Near Arizona average
Antipsychotic medication increase 0.3%

71% better than Arizona average
Influenza Vaccine 85.7%

Near Arizona average

Guides for Better Senior Living

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Financial Aid for Arizona Seniors

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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