Citadel Post Acute

Citadel Post Acute is a Nursing Home in Arizona

Citadel Post Acute is a Nursing Home in Arizona

Citadel Post Acute

5121 E Broadway Rd, Mesa, AZ 85206 View Map

Citadel Post Acute is a Nursing Home in Arizona

Citadel Post Acute is a Nursing Home in Arizona

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Overview of Citadel Post Acute

A few minutes from Gilbert, Citadel Post Acute is Mesa’s premier short-term rehabilitation center. The dedicated team of professionals approaches their service with the understanding that their residents need a sense of safety and wellness– both physically and emotionally. They inspire residents to grow as better individuals through their enhanced lifestyle in a vibrant and positive environment. Citadel is the place to experience effective care.

Citadel nursing and rehab experience is centered on skilled nursing, wellness, and therapy. Residents can feel confident knowing it is filled with safe, comfortable, and therapeutic service. Seniors are encouraged to maintain independence and individuality by staying active and engaged with social, recreational, and stimulating activities.

(480) 832-5555

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.62/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 128

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Arizona average
Occupancy rate 88.5%
Residents per day (avg) 112
Occupancy rate
88.5%
Residents per day (avg)
112

Who this home usually serves

TYPE OF STAY

Primarily long-term care, limited rehab

Most residents stay long-term, while a smaller portion are admitted for short-term rehab.

Might be optimal for
Long-term residence Daily assistance Occasional rehab needs

Breakdown by payment type

Medicare

13% of new residents, usually for short-term rehab.

Typical stay 15 days

Private pay

67% of new residents, often for short stays.

Typical stay 17 days

Medicaid

20% of new residents, often for long-term daily care.

Typical stay 2 - 3 months

Finances and operations

Proprietary home
Corporation
Home revenue
$14.6M
Profit
$2.4M
Proprietary home Corporation
Home revenue
$14,648,678.00
Profit
$2,353,964.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.7M
59.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.6M
Total costs $12.3M
Bed community size
128-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: F (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Nursing Care Institution
License Expiration
June 30, 2026

Additional licensing details

License number: NCI-2732
CMS Certification Number: 35103
Qualification: Health Care

Ownership & operating entity

Citadel Post Acute is legally operated by Citadel Post Acute, and administrated by CORY W WILLIAMS.

Nonprofit ownership: No

Staffing

Key information about the people who lead and staff this community.

Leadership

CNA Training Program

Care Services

Alzheimer's Certification
Mild Alzheimer's Level
Moderate Alzheimer's Level
Severe Alzheimer's Level

Additional Policies & Features

Continuing Care Retirement Community (CCRC)

Types of Care at Citadel Post Acute

Skilled Nursing
Contact Citadel Post Acute

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
A Highest rating

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

16 visits/inspections

14 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

14 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date:May 20, 2025
Type:Complaint
Results:No deficiencies

8 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 12 violations

Comparison Chart

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
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Citadel Post Acute
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

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Places of interest near Citadel Post Acute

Address 7.7 miles from city center

Address 5121 E Broadway Rd, Mesa, AZ 85206

Calculate Travel Distance to Citadel Post Acute

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

177
Total Staff
176
Employees
1
Contractors
49,665
Total Hours (Quarter)
65
Avg Staff/Day
8.4
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse148 No
Licensed Practical Nurse339.7 No
Certified Nursing Assistant599.1 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
116 staff
9.1hs shift avg
Physicians & Practitioners
8 staff
7.4hs shift avg
Therapy Services
32 staff
6.7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
5 staff
6.3hs shift avg
Dietary Services
5 staff
7.1hs shift avg
Other Services
10 staff
8.1hs shift avg
Contractor Analysis
0.4%
of total hours from contractors
196 contractor hours this quarter
Occupational Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5905917,21591100%9.1
Licensed Practical Nurse3303312,13291100%9.7
Dental Services Staff100103,7418796%8.1
Registered Nurse140143,22591100%8
Physical Therapy Aide6062,1038796%7
Respiratory Therapy Technician100101,9587582%7.4
Medication Aide/Technician4041,5088897%9.7
Speech Language Pathologist7071,4817178%6.6
Clinical Nurse Specialist7071,2667077%6.9
Qualified Social Worker5058826571%6.3
Other Dietary Services Staff4048438391%7.2
RN Director of Nursing6067757380%6.9
Nurse Practitioner1017248593%8.5
Physical Therapy Assistant7076566673%6.3
Administrator1015206571%8
Dietitian1014376268%7
Occupational Therapy Aide1122006167%3.2

Health Inspection History

Source: CMS Health Citations (Apr 2023 – Jul 2025)

3
Inspections
5
Total Citations
0
Critical (J-L)
0
Serious (G-I)
1.67
Citations/Inspection
Jul 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
5
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Pharmacy Services
2
40% of total
Infection Control
1
20% of total
Abuse, Neglect & Exploitation
1
20% of total
Citation Sources
Standard Inspections 4
Complaint Investigations 1
State Comparison (AZ)
Citations
5
Arizona average: 23.2
Critical Citations
0
Arizona average: 0.1
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jul 18, 2025 D Abuse/NeglectF0600 Corrected
Feb 21, 2025 D Infection ControlF0880 Corrected
Feb 21, 2025 D PharmacyF0755 Corrected
Feb 21, 2025 D PharmacyF0761 Corrected
Apr 14, 2023 D NutritionF0812 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Bandera Healthcare
Resident Census by Payment Source
111 Total Residents
Medicare 13 (11.7%)
Medicaid 49 (44.1%)
Private Pay/Other 49 (44.1%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
6.4 Score
16% better than avg Arizona avg: 7.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
16.8 Score
Near average Arizona avg: 16.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
10.4%
Lost Too Much Weight
3.5%
Urinary Tract Infection
0.5%
Depressive Symptoms
0.5%
Falls with Major Injury
1.0%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
1.6%
Walking Ability Worsened
15.5%
Influenza Vaccine
75.8%
High Risk Residents with Pressure Ulcers
1.8%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
24.6%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
94.8% Near average Arizona: 91.5%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.3% 71% better than avg Arizona: 1.0%
Influenza Vaccine
85.7% Near average Arizona: 87.3%

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Arizona Seniors

Program
State Program Name
Eligibility
Benefits
Arizona Long Term Care System
ALTCS
  • General: Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • AZ Specifics: Covers tribal members; rural outreach.
  • Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
Non-Medical Home and Community Based Services
AZ DES Non-Medical HCBS
  • General: Age 60+, Arizona resident, at risk of institutionalization.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $10,000 (individual).
  • AZ Specifics: Limited funding; waitlists common.
  • Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
Senior Community Service Employment Program (SCSEP)
AZ SCSEP
  • General: Age 55+, Arizona resident, unemployed, low-income.
  • Income Limits (2025): ~$1,519/month (125% of poverty level, individual).
  • Asset Limits: Not specified; income-driven.
  • AZ Specifics: Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
  • Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
Weatherization Assistance Program (WAP)
AZ WAP
  • General: Age 60+ priority, Arizona resident, own/rent home, low-income.
  • Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
  • Asset Limits: Not applicable; income-focused.
  • AZ Specifics: High demand in rural desert areas; limited annual funds.
  • Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
Section 202 Supportive Housing for the Elderly
AZ Section 202
  • General: Age 62+, Arizona resident, very low income, able to live independently with support.
  • Income Limits (2025): ~$1,645/month (50% of area median income, individual, varies by county).
  • Asset Limits: $10,000 (individual, excludes home if owned).
  • AZ Specifics: Limited units; high demand in metro areas like Phoenix.
  • Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
Arizona CARES Program
AZ CARES
  • General: Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits: Not applicable; need-based.
  • AZ Specifics: Focus on rural access; complements ALTCS respite.
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical Home and Community Based Services (HCBS)
AZ DES Non-Medical HCBS
  • General: Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
  • Income Limits: Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
  • Asset Limits: Not specified; income-driven eligibility.
  • AZ Specifics: Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
  • Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).

Claim What’s Yours Financial Aid for Arizona Seniors

ALTCS

Arizona Long Term Care System

Requirements:
  • General:
    Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • AZ Specifics:
    Covers tribal members; rural outreach.
Benefits without Contact:
  • Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
AZ DES Non-Medical HCBS

Non-Medical Home and Community Based Services

Requirements:
  • General:
    Age 60+, Arizona resident, at risk of institutionalization.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $10,000 (individual).
  • AZ Specifics:
    Limited funding; waitlists common.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
AZ SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, Arizona resident, unemployed, low-income.
  • Income Limits (2025):
    ~$1,519/month (125% of poverty level, individual).
  • Asset Limits:
    Not specified; income-driven.
  • AZ Specifics:
    Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
Benefits without Contact:
  • Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
AZ WAP

Weatherization Assistance Program (WAP)

Requirements:
  • General:
    Age 60+ priority, Arizona resident, own/rent home, low-income.
  • Income Limits (2025):
    ~$2,510/month (200% of poverty level, individual).
  • Asset Limits:
    Not applicable; income-focused.
  • AZ Specifics:
    High demand in rural desert areas; limited annual funds.
Benefits without Contact:
  • Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
AZ Section 202

Section 202 Supportive Housing for the Elderly

Requirements:
  • General:
    Age 62+, Arizona resident, very low income, able to live independently with support.
  • Income Limits (2025):
    ~$1,645/month (50% of area median income, individual, varies by county).
  • Asset Limits:
    $10,000 (individual, excludes home if owned).
  • AZ Specifics:
    Limited units; high demand in metro areas like Phoenix.
Benefits without Contact:
  • Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
AZ CARES

Arizona CARES Program

Requirements:
  • General:
    Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits:
    No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits:
    Not applicable; need-based.
  • AZ Specifics:
    Focus on rural access; complements ALTCS respite.
Benefits without Contact:
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical HCBS

AZ DES Non-Medical Home and Community Based Services (HCBS)

Requirements:
  • General:
    Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
  • Income Limits:
    Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
  • Asset Limits:
    Not specified; income-driven eligibility.
  • AZ Specifics:
    Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).
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