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A few minutes from Gilbert, Citadel Post Acute is Mesa’s premier short-term rehabilitation center. The dedicated team of professionals approaches their service with the understanding that their residents need a sense of safety and wellness– both physically and emotionally. They inspire residents to grow as better individuals through their enhanced lifestyle in a vibrant and positive environment. Citadel is the place to experience effective care.
Citadel nursing and rehab experience is centered on skilled nursing, wellness, and therapy. Residents can feel confident knowing it is filled with safe, comfortable, and therapeutic service. Seniors are encouraged to maintain independence and individuality by staying active and engaged with social, recreational, and stimulating activities.
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered nurse hours per resident per day.
Nurse aide hours per resident per day.
Total number of nurse staff hours per resident per day on weekends.
Physical therapist staff hours per resident per day.
Registered nurse hours per resident per day on weekends.
Offers a balance of services and community atmosphere.
Occupancy is moderate, suggesting balanced demand.
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
13% of new residents, usually for short-term rehab.
67% of new residents, often for short stays.
20% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Citadel Post Acute is legally operated by Citadel Post Acute, and administrated by CORY W WILLIAMS.
Key information about the people who lead and staff this community.
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
14 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 12 violations
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
The most recent inspection on May 20, 2025, had no deficiencies cited. Earlier inspections showed a pattern of occasional deficiencies related mainly to administrator policies and procedures, resident abuse prevention, food safety, and Life Safety Code issues such as emergency preparedness and corridor door maintenance. Complaint investigations during this period were consistently unsubstantiated, with no enforcement actions or fines listed in the available reports. Prior reports noted isolated issues with physical and behavioral health service policies and food establishment licensing. The overall trend suggests improvement, as the latest inspections have been free of deficiencies after a period of mixed findings.
Arizona average 6.3
Last Health inspection on Jul 2025
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.
0
100% better than Arizona average
Arizona average: 0.1
0
100% better than Arizona average
Arizona average: 0.6
Corrected
Corrected
Corrected
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Homes 24/7 care needed
-35% -5% 
+6% Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Homes 24/7 care needed
-62% -10% -2% Nursing Homes 24/7 care needed
+15% +21% Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Homes 24/7 care needed
-21% -11% +22% 
Wellsprings Therapy Center of Gilbert
-35%
-5%
+6%
The Center at Val Vista
-62%
-10%
-2%
Santé of Scottsdale
+15%
+21%
Citadel Post Acute
-21%
-11%
+22%
7.7 miles from city center — 1.77 miles to nearest hospital (Banner Baywood Medical Center | Mesa, AZ | Baywood Ave.)
5121 E Broadway Rd, Mesa, AZ 85206
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 14 | 8 | No |
| Licensed Practical Nurse | 33 | 9.7 | No |
| Certified Nursing Assistant | 59 | 9.1 | No |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 59 | 0 | 59 | 17,215 | 91 | 100% | 9.1 |
| Licensed Practical Nurse | 33 | 0 | 33 | 12,132 | 91 | 100% | 9.7 |
| Dental Services Staff | 10 | 0 | 10 | 3,741 | 87 | 96% | 8.1 |
| Registered Nurse | 14 | 0 | 14 | 3,225 | 91 | 100% | 8 |
| Physical Therapy Aide | 6 | 0 | 6 | 2,103 | 87 | 96% | 7 |
| Respiratory Therapy Technician | 10 | 0 | 10 | 1,958 | 75 | 82% | 7.4 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,508 | 88 | 97% | 9.7 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,481 | 71 | 78% | 6.6 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,266 | 70 | 77% | 6.9 |
| Qualified Social Worker | 5 | 0 | 5 | 882 | 65 | 71% | 6.3 |
| Other Dietary Services Staff | 4 | 0 | 4 | 843 | 83 | 91% | 7.2 |
| RN Director of Nursing | 6 | 0 | 6 | 775 | 73 | 80% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 724 | 85 | 93% | 8.5 |
| Physical Therapy Assistant | 7 | 0 | 7 | 656 | 66 | 73% | 6.3 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 437 | 62 | 68% | 7 |
| Occupational Therapy Aide | 1 | 1 | 2 | 200 | 61 | 67% | 3.2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.4
16% better than Arizona average
Arizona average: 7.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.8
In line with Arizona average
Arizona average: 16.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
10.4%
8% better than Arizona average
Arizona average: 11.2%
Percent of long-stay residents whose ability to move independently worsened
15.5%
In line with Arizona average
Arizona average: 15.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.6%
18% worse than Arizona average
Arizona average: 20.8%
Percent of long-stay residents experiencing one or more falls with major injury
1.0%
54% better than Arizona average
Arizona average: 2.1%
Percent of long-stay high risk residents with pressure ulcers
1.8%
65% better than Arizona average
Arizona average: 5.1%
Percent of long-stay residents with a urinary tract infection
0.5%
64% better than Arizona average
Arizona average: 1.3%
Percent of long-stay residents who lose too much weight
3.5%
37% better than Arizona average
Arizona average: 5.4%
Percent of long-stay residents who have depressive symptoms
0.5%
88% better than Arizona average
Arizona average: 4.5%
Percent of long-stay residents who received an antipsychotic medication
1.6%
85% better than Arizona average
Arizona average: 10.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Arizona average
Arizona average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
20% worse than Arizona average
Arizona average: 94.6%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
In line with Arizona average
Arizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
71% better than Arizona average
Arizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
In line with Arizona average
Arizona average: 87.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.2%
10% better than Arizona average
Arizona average: 24.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.7%
19% better than Arizona average
Arizona average: 10.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arizona average
Arizona average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
58.5%
9% better than Arizona average
Arizona average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
61.4%
21% better than Arizona average
Arizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Historical financial and operational data for Citadel Post Acute based on CMS SNF Cost Reports.
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