Show Inspection Reports
Total health inspections
3
Arizona average 6.3
Last Health inspection on Jul 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
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Nursing Home in Gilbert
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Citadel Post Acute
Nursing Home in Gilbert
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Citadel Post Acute
Overview of Citadel Post Acute
A few minutes from Gilbert, Citadel Post Acute is Mesa’s premier short-term rehabilitation center. The dedicated team of professionals approaches their service with the understanding that their residents need a sense of safety and wellness– both physically and emotionally. They inspire residents to grow as better individuals through their enhanced lifestyle in a vibrant and positive environment. Citadel is the place to experience effective care.
Citadel nursing and rehab experience is centered on skilled nursing, wellness, and therapy. Residents can feel confident knowing it is filled with safe, comfortable, and therapeutic service. Seniors are encouraged to maintain independence and individuality by staying active and engaged with social, recreational, and stimulating activities.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
128
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
88.5%
Residents per day (avg)
112
Occupancy rate
88.5%
Residents per day (avg)
112
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
13% of new residents, usually for short-term rehab.
Typical stay
15 days
Private pay
67% of new residents, often for short stays.
Typical stay
17 days
Medicaid
20% of new residents, often for long-term daily care.
Typical stay
2 - 3 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$14.6M
Profit
$2.4M
Privately-owned community
Operated by a business corporation.
Home revenue
$14.6M
Profit
$2.4M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$12.3M
128-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 27 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: F (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeNursing Care Institution
StatusActive
ExpirationJune 30, 2026
License NumberNCI-2732
CMS Certification Number35103
QualificationHealth Care
Citadel Post Acute is legally operated by Citadel Post Acute, and administrated by Cory W Williams.
Nonprofit OwnershipNo
Staffing
Key information about the people who lead and staff this community.
CNA Training Program
Rehabilitation Services
Skilled Nursing
Alzheimer's Certification
Mild Alzheimer's Level
Moderate Alzheimer's Level
Severe Alzheimer's Level
Continuing Care Retirement Community (CCRC)
Specific ProgramsIn-house Therapy, Skilled Nursing, Stay Active
Types of Care at Citadel Post Acute
Skilled Nursing
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
16 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
14 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
14 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Latest inspection
Date
May 20, 2025
Complaint
Results
No deficiencies
13 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 9 deficiencies
Inspection Report Summary for Citadel Post Acute
The most recent inspection on May 20, 2025, had no deficiencies cited. Earlier inspections showed a pattern of occasional deficiencies related mainly to administrator policies and procedures, resident abuse prevention, food safety, and Life Safety Code issues such as emergency preparedness and corridor door maintenance. Complaint investigations during this period were consistently unsubstantiated, with no enforcement actions or fines listed in the available reports. Prior reports noted isolated issues with physical and behavioral health service policies and food establishment licensing. The overall trend suggests improvement, as the latest inspections have been free of deficiencies after a period of mixed findings.
Health Inspection History
Inspections
Total health citations
5
Arizona average 23.2
Citations per inspection
1.67
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
4 of 5 citations resulted from standard inspections; and 1 of 5 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Arizona averageArizona average: 0.1
Serious Health citations
0
0
100% better than Arizona averageArizona average: 0.6
0 critical citations
0 serious citations
5 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jul 18, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jul 18, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 21, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 21, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 21, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 21, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 21, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 21, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Gilbert The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Wellsprings Therapy Center of Gilbert |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Gilbert | 32 | 77.0% | +6% | 3.85 | -35% | -5% | 0 | 4 | 4.0 | 0 | 27 | - | 27 | Narducci, Nick | $6.4M | $2.8M | 44% | 35285 | ||||
| The Center at Val Vista |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Gilbert (South Rome Street) | 93 | 71.5% | -2% | 3.64 | -62% | -10% | 0 | 6 | 2.0 | 0 | 59 | - | 1 | Murdock, Monte | $22.6M | $6.4M | 28.2% | 35291 | ||||
| Santé of Scottsdale |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Mesa (East Baseline Road) | 70 | 88.0% | +21% | 4.68 | 0% | +15% | 1 | 19 | 3.2 | 1 | 65 | - | 29 | Munch Tooke, Llc | $27.4M | $7.0M | 25.6% | 35280 | ||||
| Citadel Post Acute |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Mesa (East Broadway Road) | 128 | 88.5% | +22% | 3.62 | -21% | -11% | 0 | 5 | 1.7 | 0 | 112 | F | 27 | Speth, Terry | $14.6M | $8.7M | 59.7% | 35103 |
Places of interest near Citadel Post Acute
7.7 miles from city center
Estimated distance in miles from Mesa's city center to Citadel Post Acute's address, calculated via Google Maps.
— 1.77 miles to nearest hospital (Banner Baywood Medical Center | Mesa, AZ | Baywood Ave.)
Calculate Travel Distance to Citadel Post Acute
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
177
Employees
176
Contractors
1
Staff to resident ratio
1.59:1
13% worse than Arizona averageArizona average ratio: 1.83:1
Avg staff/day
65
Average shift
8.4 hours
0% compared with Arizona averageArizona average: 8.5 hours
Total staff hours (quarter)
49,665
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
14
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
59
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.4%
196 contractor hours this quarter
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 59 | 0 | 59 | 17,215 | 91 | 100% | 9.1 |
| Licensed Practical Nurse | 33 | 0 | 33 | 12,132 | 91 | 100% | 9.7 |
| Dental Services Staff | 10 | 0 | 10 | 3,741 | 87 | 96% | 8.1 |
| Registered Nurse | 14 | 0 | 14 | 3,225 | 91 | 100% | 8 |
| Physical Therapy Aide | 6 | 0 | 6 | 2,103 | 87 | 96% | 7 |
| Respiratory Therapy Technician | 10 | 0 | 10 | 1,958 | 75 | 82% | 7.4 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,508 | 88 | 97% | 9.7 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,481 | 71 | 78% | 6.6 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,266 | 70 | 77% | 6.9 |
| Qualified Social Worker | 5 | 0 | 5 | 882 | 65 | 71% | 6.3 |
| Other Dietary Services Staff | 4 | 0 | 4 | 843 | 83 | 91% | 7.2 |
| RN Director of Nursing | 6 | 0 | 6 | 775 | 73 | 80% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 724 | 85 | 93% | 8.5 |
| Physical Therapy Assistant | 7 | 0 | 7 | 656 | 66 | 73% | 6.3 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 437 | 62 | 68% | 7 |
| Occupational Therapy Aide | 1 | 1 | 2 | 200 | 61 | 67% | 3.2 |
59 Certified Nursing Assistant
% of Days
100%
33 Licensed Practical Nurse
% of Days
100%
10 Dental Services Staff
% of Days
96%
14 Registered Nurse
% of Days
100%
6 Physical Therapy Aide
% of Days
96%
10 Respiratory Therapy Technician
% of Days
82%
4 Medication Aide/Technician
% of Days
97%
7 Speech Language Pathologist
% of Days
78%
7 Clinical Nurse Specialist
% of Days
77%
5 Qualified Social Worker
% of Days
71%
4 Other Dietary Services Staff
% of Days
91%
6 RN Director of Nursing
% of Days
80%
1 Nurse Practitioner
% of Days
93%
7 Physical Therapy Assistant
% of Days
73%
1 Administrator
% of Days
71%
1 Dietitian
% of Days
68%
2 Occupational Therapy Aide
% of Days
67%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
111
Medicare
13
11.7% of residents
Medicaid
49
44.1% of residents
Private pay or other
49
44.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.4
16% better than Arizona averageArizona average: 7.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.8
In line with Arizona averageArizona average: 16.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.4%
Percent of long-stay residents whose need for help with daily activities has increased
10.4%
8% better than Arizona averageArizona average: 11.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.5%
Percent of long-stay residents whose ability to move independently worsened
15.5%
In line with Arizona averageArizona average: 15.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.6%
18% worse than Arizona averageArizona average: 20.8%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.0%
Percent of long-stay residents experiencing one or more falls with major injury
1.0%
54% better than Arizona averageArizona average: 2.1%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.8%
Percent of long-stay high risk residents with pressure ulcers
1.8%
65% better than Arizona averageArizona average: 5.1%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
64% better than Arizona averageArizona average: 1.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.5%
Percent of long-stay residents who lose too much weight
3.5%
37% better than Arizona averageArizona average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.5%
Percent of long-stay residents who have depressive symptoms
0.5%
88% better than Arizona averageArizona average: 4.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
1.6%
Percent of long-stay residents who received an antipsychotic medication
1.6%
85% better than Arizona averageArizona average: 10.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Arizona averageArizona average: 97.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
20% worse than Arizona averageArizona average: 94.6%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
In line with Arizona averageArizona average: 91.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
71% better than Arizona averageArizona average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
In line with Arizona averageArizona average: 87.3%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.2%
10% better than Arizona averageArizona average: 24.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.7%
19% better than Arizona averageArizona average: 10.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arizona averageArizona average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
58.5%
Percentage of residents at or above expected ability to care for themselves at discharge.
58.5%
9% better than Arizona averageArizona average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
61.4%
Rate of successful return to home or community from a skilled nursing facility.
61.4%
21% better than Arizona averageArizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Citadel Post Acute based on CMS SNF Cost Reports.
Occupancy Rate
88.5%
↑ 5.7pp vs 2022
Net Income
$2.4M
↑ ~$363.3K vs 2022
Total Payroll
$10.0M
↑ ~$1.6M vs 2022
Profit Margin
16.1%
↑ 0.2pp vs 2022
Loading trend charts...
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