Clove Lakes Healthcare and Rehabilitation Center
Nursing Home, Memory Care, Respite Care & Skilled Nursing · Staten Island, NY

Clove Lakes Healthcare and Rehabilitation Center

Nursing Home, Memory Care, Respite Care & Skilled Nursing · Staten Island, NY

Overview of Clove Lakes Healthcare and Rehabilitation Center

Welcome to Clove Lakes Healthcare and Rehabilitation Center, nestled in Staten Island, NY, where exceptional care and dynamic living converge. Offering a wide range of services, including short-term rehab, long-term care, memory care, a pulmonary program, and a diabetes program, Clove Lakes is dedicated to enhancing the well-being of every resident. Specializing in compassionate memory care, it provides tailored support for individuals with Alzheimer’s, dementia, or other cognitive impairments, ensuring a nurturing and secure environment.

Residents can choose from beautifully appointed accommodations, designed for comfort and individuality, and enjoy a range of amenities such as three delicious, healthy meals daily, housekeeping, and engaging social programs. From arts and crafts and music therapy to interactive technology and intergenerational programs, every day at Clove Lakes is filled with enriching activities and joyful experiences. Here, every moment is crafted to inspire, uplift, and celebrate life.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to New York state averages

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 56m per day ▲ 33% State avg: 42m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 31m per day ▼ 33% State avg: 46m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 8m per day ■ Avg State avg: 2h 11m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 12m per day ■ Avg State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 1m per day ▼ 86% State avg: 7m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 42m per day ▲ 50% State avg: 28m per day · National avg: 28m per day
Bed community size
576-bed community Rank #6 / 742Bed count — State benchmarkedThis home is ranked 6th out of 742 homes in New York for Bed Count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 74 / 100 Rank #540 / 1169Walk Score — State benchmarkedThis home is ranked 540th out of 1169 homes in New York for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Awards

4 Stars Overall
5 Stars in Quality Measures

License Details

Facility TypeNursing Home
CountyRichmond

Ownership & Operating Entity

Clove Lakes Healthcare and Rehabilitation Center is legally operated by Clove Lakes Health Care and Rehabilitation Center, Inc (For Profit).

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Mary E. Francis, Administrator (per BBB, record updated Jul 2026)

Therapy & Rehabilitation

2 services
Rehabilitation Services
Short-Term Rehab

Additional Services

3 services
Memory Care Program
Pulmonary Program
Diabetes Program

Amenities & Lifestyle

Specific ProgramsGenetic drug matching and testing

Contact Clove Lakes Healthcare and Rehabilitation Center

Inspection History

In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

11 points below the New York average for nursing homes (83/100)

Rank #478 / 591 in New York Inspection Score — State benchmarked This home is ranked 478th out of 591 homes in New York for Inspection Score. Shows this facility's inspection score compared to the New York average among 591 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 72 out of 100. Letter grade C-. 11 points below the New York average for nursing homes (83/100)

Enforcement Actions Info Enforcement actions are formal penalties or interventions imposed by New York regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.

Since 2020
2 enforcement actions

This facility has 2 enforcement actions. 33% of New York nursing homes have zero, and the statewide average is 1.6.

  • November 10, 2022 Quality of Care #NH-23-005
  • February 24, 2021 Quality of Care #NH-21-104

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. New York state average
Overall vs. NY average 9 Worse Metrics worse than New York average:
• Total citations (92% above)
• Health citations (5% above)
• Citations per year (91% above)
• Citations per inspection (79% above)
• Inspections with citations (25% above)
• Inspection citation rate (14% above)
• Total complaints (147% above)
• Complaints per year (146% above)
• Complaint investigations (13% above)
1 At Avg Metrics at New York average:
• Life safety citations (at NY avg)
1 Better Metrics better than New York average:
• Complaints per bed (28% below)
Latest Inspection November 18, 2025 Abbreviated Survey

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityNY Averagevs. NY Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 2513 This facility has 92% more total citations than a typical New York nursing home (25 vs. NY avg 13).↑ 92% worse
Health citations Info Citations related to resident care, clinical practices, and day-to-day operations. 2120 This facility has 5% more health citations than a typical New York nursing home (21 vs. NY avg 20).↑ 5% worse
Life safety citations Info Citations related to building safety — fire prevention, emergency egress, and similar. 44 This facility has life safety citations in line with the New York average (4 vs. NY avg 4).— At avg
Citations per year Info Average citations per year since 2020. 4.22.2 This facility has 91% more citations per year than a typical New York nursing home (4.2 vs. NY avg 2.2).↑ 91% worse
Citations per inspection Info Average citations per inspection. 2.51.4 This facility has 79% more citations per inspection than a typical New York nursing home (2.5 vs. NY avg 1.4).↑ 79% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNY Averagevs. NY Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 109 This facility has had 11% more total inspections than the New York average (10 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 11% more
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 54 This facility has 25% more inspections with citations than a typical New York nursing home (5 vs. NY avg 4).↑ 25% worse
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 50%44% This facility has 6 percentage points higher inspection citation rate than a typical New York nursing home (50% vs. NY avg 44%).↑ 6% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityNY Averagevs. NY Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 19579 This facility has 147% more total complaints than a typical New York nursing home (195 vs. NY avg 79).↑ 147% worse
Complaints per year Info Average complaints per year since 2020. 32.513.2 This facility has 146% more complaints per year than a typical New York nursing home (32.5 vs. NY avg 13.2).↑ 146% worse
Complaints per bed Info Size-adjusted complaint rate based on occupied beds. 0.360.50 This facility has 28% fewer complaints per bed than a typical New York nursing home (0.36 vs. NY avg 0.5).↓ 28% better
Complaint investigations Info On-site investigations triggered by complaints filed with New York regulators. 1715 This facility has 13% more complaint investigations than a typical New York nursing home (17 vs. NY avg 15).↑ 13% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • November 18, 2025 abbreviated survey found one deficiency for serving a resident mushrooms despite a known allergy, with no medical harm but deficient allergy documentation and meal ticket updates.
  • October 2024 complaint-related survey found failure to protect a resident from physical abuse by staff and failure to timely report suspected abuse, with inconclusive investigations but policy and staff action deficiencies.
  • February 13, 2025 complaint investigation accepted a plan of correction for one care planning deficiency originally cited in the abbreviated survey, showing correction by April 5, 2025.

Infection Prevention & Vaccination

How this facility protects residents through staff vaccination policies and immunization practices.

Employee Flu Vaccination Rate: 90%

Percentage of facility employees vaccinated against influenza.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Significantly above average New York avg: 4.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.66
In line with New York average

New York average: 1.71

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.08
20% better than New York average

New York average: 1.35

Short-stay resident measures
Significantly above average New York avg: 3.5 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 16.5%
20% better than New York average

New York average: 20.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 10.4%
7% worse than New York average

New York average: 9.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.7%
9% better than New York average

New York average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 51.5%
In line with New York average

New York average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 52.6%
In line with New York average

New York average: 50.6%

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Building type icon
Building type icon

Building Type: High-rise

Managed by Natalie Yakovleva

Executive Director / Administrator, LNHA

Places of interest near Clove Lakes Healthcare and Rehabilitation Center

Address 0.4 miles from city center Info Estimated distance in miles from Staten Island's city center to Clove Lakes Healthcare and Rehabilitation Center's address, calculated via Google Maps.

Calculate Travel Distance to Clove Lakes Healthcare and Rehabilitation Center

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The information below is reported by the New York State Department of Health.

CMS & NY Dept. of Health data

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335332

Financial Assistance for
Nursing Home in New York

Clove Lakes Healthcare and Rehabilitation Center is located in New York City, New York State.
Here are the financial assistance programs available to residents in New York City.

Get Financial aid guidance

Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled
General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $30,182 individual, higher due to NY Medicaid expansion
NY

Higher asset limit; urban density increases demand.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+
General New York resident, at risk of decline but not nursing home level.
Income Limits ~$2,500/month individual, varies
Asset Limits $15,000 individual
NY

Cost-sharing required above certain income; urban/rural balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Senior Citizen Rent Increase Exemption (SCRIE)

NY SCRIE

Age 62+
General NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
Income Limits (2025) $50,000/year household
Asset Limits No strict asset cap, but income-focused eligibility.
NY

Limited to NYC’s rent-regulated units; high demand in urban areas.

Benefits
Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord

Senior Citizen Homeowners’ Exemption (SCHE)

NY SCHE

Age 65+
General NYC resident, own and live in a 1-3 family home, co-op, or condo.
Income Limits (2025) $58,399/year household
Asset Limits No strict asset cap, income-driven eligibility.
NY

Applies only in NYC; excludes large apartment buildings.

Benefits
Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value)

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

NYFSC Home Sharing

Age One participant must be 60+ (host or guest)
General NYC resident, able to share living space.
Income Limits No strict limit, but targets those needing cost relief.
Asset Limits Not applicable; focus on housing need.
NY

Primarily NYC-focused; limited slots due to demand.

Benefits
Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates

Frequently Asked Questions about Clove Lakes Healthcare and Rehabilitation Center

What neighborhood is Clove Lakes Healthcare and Rehabilitation Center in?

Clove Lakes Healthcare and Rehabilitation Center is in the Manor Heights neighborhood of Staten Island.

Who is the owner of Clove Lakes Healthcare and Rehabilitation Center?

Clove Lakes Healthcare and Rehabilitation Center is legally operated by Clove Lakes Health Care and Rehabilitation Center, Inc (For Profit).

Is Clove Lakes Healthcare and Rehabilitation Center in a walkable area?

Clove Lakes Healthcare and Rehabilitation Center has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Clove Lakes Healthcare and Rehabilitation Center?

Clove Lakes Healthcare and Rehabilitation Center's occupancy is 93.1%.

Are pets allowed at Clove Lakes Healthcare and Rehabilitation Center?

No, Clove Lakes Healthcare and Rehabilitation Center has a no-pet policy.

How many beds does Clove Lakes Healthcare and Rehabilitation Center have?

Clove Lakes Healthcare and Rehabilitation Center has 576 beds.

Has Clove Lakes Healthcare and Rehabilitation Center had any citations?

Clove Lakes Healthcare and Rehabilitation Center has had 25 reported citations since 2020 according to records from New York State Department of Health (NYSDOH).

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